Ask the Genie

Share your reviews, rants and opinions

Broadband Genie will try to help! Some questions are too difficult, technical or controversial even for us, so we'll also invite the Broadband Genie community to chip in. Ask us about:

  • Choosing the right package for you
  • Understanding broadband and how it works
  • Technical problems

Note that we might not be able to comment on disputes with individual ISPs, but we'll do our best to help. Please note that there are other places on the website where you can review your broadband provider or just have a great big broadband rant. Unless you are a verified user, comments will be moderated before they appear.

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Unless you are a verified user, comments will be moderated before they appear. Comments submitted entirely in capital letters, containing advertising or excessive swearing will be rejected; please try to be polite. The best comments are relevant, factual and balanced; think about all aspects of the package, such as speed, connection quality and customer service. We reserve the right to edit comments.