The time people spend on the phone to their broadband provider is growing and is damaging customer satisfaction, a new survey claims.
JD Power and Associates says that people now spend on average 8.7 minutes on hold when they try to phone their supplier – up from 6.7 minutes last year.
It polled more than 1,400 UK broadband customers who were asked to rate seven leading providers according to seven different criteria.
Talk Talk came bottom of the 2006 customer satisfaction poll, while Telewest came top.
Tiscali have damn good products but customer service ia Appalling.and they are bringing out internet protocal tv basically tv through your modem for only £19.99 which also includes line rental for phone,free calls 24/7,sorry tiscali great new products but lets get basics right first.
a pissed off cistomer!!!
I HAD YET AGAIN TOTAL LOSS OF SERVICE BETWEEN 3PM AND 6Pm ON PHONE AND ADSL. THE SERVICE IS NOW WORKING.BUT ONLY DUE TO MY PERSISTENCE WITH INCOMPETANTS AT SO CALLED CUSTOMER SERVICES AT THE COST OF 8P PER MIN!!USELESS FOOLS WHATS THE MATTER WITH YOU PEOPLE? BEST INTERNET SERVICE BY FAR, ONLY TO BE LET DOWN BY EDUCATIONAL SUB NORMAL PEASENTS AT CUSTOMER SERVICES.
STILL ITS ONLY THE 3RD TIME IN 4 MONTHS IVE HAD TOTAL LOSS OF SERVICE!!!!!NOT BAD FOR A TISCALI AGENT/RESELLER!!!!
I could not agree more with the above comments tiscali are the worst customer service ever they just ignor your telephone calls and emails and insist on you ringing them and charging you for that call to put right their mistakes they really are crap