Comments on: Broadband unlimited? http://blog.broadbandgenie.co.uk/2007/03/09/broadband-unlimited/ Broadband news and comment from Broadband Genie Thu, 20 Nov 2008 17:42:13 +0000 http://wordpress.org/?v=2.0.4 by: gmf http://blog.broadbandgenie.co.uk/2007/03/09/broadband-unlimited/#comment-284292 Thu, 09 Oct 2008 23:26:41 +0000 http://blog.broadbandgenie.co.uk/2007/03/09/broadband-unlimited/#comment-284292 I had been with them for more than 4years, just 13 months ago I signed up for broadband, never download anything until 2 months ago, I was downloading quite alot because I suppose to have UNLIMITED download. Now they capped the speed to non exsistence, take nearly 20 minutes to download a web page. I phoned up to complain, I was told I downloaded too much, and they won't do anything to change thing. Their fair usage is around 35-40Gb per month, why should I paid £14.99 for Unlimited download with them, while some providers charges around £5.00 - £7.00 per month for 40 Gb download, so I asked for my contract to be cancel, I was told to pay them £39.95 to cancel my contract , even though my contract is only for 12 months. The best bit is that Supanet told me that they don't want my type of customer ( heavy user). My opinion of Supanet is that they are nothing least than a con. Supanet, get a dictionary, find out what does the word "unlimited" means!!. Where is those watchdog organisation?, sleeping?. you got a problem here. I had been with them for more than 4years, just 13 months ago I signed up for broadband, never download anything until 2 months ago, I was downloading quite alot because I suppose to have UNLIMITED download. Now they capped the speed to non exsistence, take nearly 20 minutes to download a web page. I phoned up to complain, I was told I downloaded too much, and they won’t do anything to change thing. Their fair usage is around 35-40Gb per month, why should I paid £14.99 for Unlimited download with them, while some providers charges around £5.00 - £7.00 per month for 40 Gb download, so I asked for my contract to be cancel, I was told to pay them £39.95 to cancel my contract , even though my contract is only for 12 months. The best bit is that Supanet told me that they don’t want my type of customer ( heavy user). My opinion of Supanet is that they are nothing least than a con. Supanet, get a dictionary, find out what does the word “unlimited” means!!. Where is those watchdog organisation?, sleeping?. you got a problem here.

]]> by: Des P Rardo http://blog.broadbandgenie.co.uk/2007/03/09/broadband-unlimited/#comment-283221 Sun, 05 Oct 2008 19:06:51 +0000 http://blog.broadbandgenie.co.uk/2007/03/09/broadband-unlimited/#comment-283221 AOL service has gone down hill dramatically in the last month. I am a light user of Limewire, If I do try and search for any rare old tunes, I can find them OK, though any attempt to download end in little more than 1% coming down. I have also noticed newsgroups are not updating; the posts can be 2 days old on the most frequently used groups. I regard the term 'support' as being fraudulent in AOL's case. When my Internet speed dropped to dial-up speed, every person I spoke to gave me a different reason. Another told me they were having problems with thousands of people - "call back in 2 days as out engineers are working on it" he said. Another told me that I would have to connect to a different server. He emailed me 25 pages of useless information which I had to print out as he said "the system would have to be closed down!" It was nothing more than the manual for my router which I already have. It felt like they did anything to ged rid of me. When I asked about Limewire, one tech told me "If we detect you using p2p, your connection is automatically reduced" and will remain low. Another claimed he had never heard of p2p software ever but told me that a supervisor would call me back within 30 minutes - no one ever did. I am incapable of using p2p now and I resent having to deal with a company that fools around with my problems; they effectively "kicks them into the long grass" hoping I'll go away and die. I would be happy to pay more for an honest company that: a) Doesn’t filter or reduce my capacity to download (I can only get a miserable 512 kb here anyway) b) Has a tech system where the staff member take 'ownership' of the problem until it's solved. There are no cable services here - please can anyone offer the name of the mother of all ISP's? I desperately want to get as far away from AOL as it is possible to be. Thank you. PS. Can I suggest that anyone dealing with AOL support records the call, and then uses the evidence to support any claim you have against the company. It is perfectly legal to record calls if you are involved in the conversation. You are not required to inform the other party if you are not a company yourself. It is not legal to record other people talking if you're presence is not known to them. AOL service has gone down hill dramatically in the last month. I am a light user of Limewire, If I do try and search for any rare old tunes, I can find them OK, though any attempt to download end in little more than 1% coming down.

I have also noticed newsgroups are not updating; the posts can be 2 days old on the most frequently used groups.

I regard the term ’support’ as being fraudulent in AOL’s case. When my Internet speed dropped to dial-up speed, every person I spoke to gave me a different reason. Another told me they were having problems with thousands of people - “call back in 2 days as out engineers are working on it” he said. Another told me that I would have to connect to a different server. He emailed me 25 pages of useless information which I had to print out as he said “the system would have to be closed down!” It was nothing more than the manual for my router which I already have. It felt like they did anything to ged rid of me.

When I asked about Limewire, one tech told me “If we detect you using p2p, your connection is automatically reduced” and will remain low. Another claimed he had never heard of p2p software ever but told me that a supervisor would call me back within 30 minutes - no one ever did.

I am incapable of using p2p now and I resent having to deal with a company that fools around with my problems; they effectively “kicks them into the long grass” hoping I’ll go away and die.

I would be happy to pay more for an honest company that:
a) Doesn’t filter or reduce my capacity to download (I can only get a miserable 512 kb here anyway)
b) Has a tech system where the staff member take ‘ownership’ of the problem until it’s solved.

There are no cable services here - please can anyone offer the name of the mother of all ISP’s? I desperately want to get as far away from AOL as it is possible to be. Thank you.

PS. Can I suggest that anyone dealing with AOL support records the call, and then uses the evidence to support any claim you have against the company. It is perfectly legal to record calls if you are involved in the conversation. You are not required to inform the other party if you are not a company yourself. It is not legal to record other people talking if you’re presence is not known to them.

]]> by: AOLSucks http://blog.broadbandgenie.co.uk/2007/03/09/broadband-unlimited/#comment-237217 Thu, 10 Jul 2008 09:02:20 +0000 http://blog.broadbandgenie.co.uk/2007/03/09/broadband-unlimited/#comment-237217 Well I've joined AOL last year because they had a nice price with unlimited downloads, with a speed of 2MB. They changed their packages recently and the other day checking my plan it seems that I was now with a 2MB speed and 10GB donwload limit since January 2008. After talking to 3 different customer support members why I was advised of that change, managed to speak with a supervisor that was even worst. Didn't bother to apologize for their lack of communication just told me, that under Terms and Conditions states that AOL can put a limit at anytime without any notice under their Fair Usage Policy and the call ended there. Lucky for me I haven't been downloading much lately because going from unlimited to 10GB with the same price.... I'm definetely moving to a new provider, just need to figure out which one is best and read all the terms and conditions before making any decision. Does anyone have O2? They have an unlimited package and even if they put a limit it will still be cheaper than what I currently pay with AOL. Well I’ve joined AOL last year because they had a nice price with unlimited downloads, with a speed of 2MB. They changed their packages recently and the other day checking my plan it seems that I was now with a 2MB speed and 10GB donwload limit since January 2008. After talking to 3 different customer support members why I was advised of that change, managed to speak with a supervisor that was even worst. Didn’t bother to apologize for their lack of communication just told me, that under Terms and Conditions states that AOL can put a limit at anytime without any notice under their Fair Usage Policy and the call ended there. Lucky for me I haven’t been downloading much lately because going from unlimited to 10GB with the same price…. I’m definetely moving to a new provider, just need to figure out which one is best and read all the terms and conditions before making any decision.
Does anyone have O2? They have an unlimited package and even if they put a limit it will still be cheaper than what I currently pay with AOL.

]]> by: VirginSucks http://blog.broadbandgenie.co.uk/2007/03/09/broadband-unlimited/#comment-228684 Tue, 01 Jul 2008 16:07:18 +0000 http://blog.broadbandgenie.co.uk/2007/03/09/broadband-unlimited/#comment-228684 Same problem here, as soon as it hits 4pm bang! - 10-12kb download speed, most web pages time out, cant even read my emails. Phoned them up today and was told "Oh you seem to be on the throttle list". On weekends i will download a few films (the reason i have broadband and my rapidshare account) i dont constantly download but im told its excessive to download 2gb of files on my 8MB Unlimted broadband. I am supposed to be getting a call back from a supervisor (Yeah Right..) I had this problem months ago, i ran up to complain my speed was pathetic and they sent me to BT's speedtester website (which wouldnt load) so when i called back to see if hey had my results "Oh no sorry it doesnt look like you completed the test" , "No i couldnt cos you said to do the test when my broadband was playing up", after i called back it was fine again for a week, then they dropped me back down. (must have taken me off the throttle list temporarily) Im gonna call again tomorrow and get my MAC code - Virgin broadband can ******! Same problem here, as soon as it hits 4pm bang! - 10-12kb download speed, most web pages time out, cant even read my emails. Phoned them up today and was told “Oh you seem to be on the throttle list”.
On weekends i will download a few films (the reason i have broadband and my rapidshare account) i dont constantly download but im told its excessive to download 2gb of files on my 8MB Unlimted broadband. I am supposed to be getting a call back from a supervisor (Yeah Right..)
I had this problem months ago, i ran up to complain my speed was pathetic and they sent me to BT’s speedtester website (which wouldnt load) so when i called back to see if hey had my results “Oh no sorry it doesnt look like you completed the test” , “No i couldnt cos you said to do the test when my broadband was playing up”, after i called back it was fine again for a week, then they dropped me back down. (must have taken me off the throttle list temporarily)
Im gonna call again tomorrow and get my MAC code - Virgin broadband can ******!

]]> by: Robert G http://blog.broadbandgenie.co.uk/2007/03/09/broadband-unlimited/#comment-226202 Sat, 28 Jun 2008 19:14:17 +0000 http://blog.broadbandgenie.co.uk/2007/03/09/broadband-unlimited/#comment-226202 I joined Virgin in November 07 and i signed up as they offered an unlimited service. After 8 months of use i never once noticed my connection being throttled and was able to download at full speed all day and night but the other day i upgraded to the 4mb which is now 10mb and i have never had such a slow connection in my life! When i do a speed test most of the time it comes back as 887 to 912 kbs due to ti being throttled. I called virgin the other day and they said it was cos i was downloading too much so i stopped runing p2p software to see if my connection still got throttled and it did! I only downloaded 15 mp3's today and by 4 o'clock my connection was crawling along like a slug so the traffic management is b/s they throttle you regardless of what you download in terms of gb's. I joined Virgin in November 07 and i signed up as they offered an unlimited service.
After 8 months of use i never once noticed my connection being throttled and was able to download at full speed all day and night but the other day i upgraded to the 4mb which is now 10mb and i have never had such a slow connection in my life!
When i do a speed test most of the time it comes back as 887 to 912 kbs due to ti being throttled.
I called virgin the other day and they said it was cos i was downloading too much so i stopped runing p2p software to see if my connection still got throttled and it did!
I only downloaded 15 mp3’s today and by 4 o’clock my connection was crawling along like a slug so the traffic management is b/s they throttle you regardless of what you download in terms of gb’s.

]]> by: bogs http://blog.broadbandgenie.co.uk/2007/03/09/broadband-unlimited/#comment-97120 Tue, 15 Jan 2008 23:21:50 +0000 http://blog.broadbandgenie.co.uk/2007/03/09/broadband-unlimited/#comment-97120 Im really flooking peed off with Virgins so called fair use policy, they say they dont throttle your connection well oh yes they dam well do, if I download around a gig or so the connection throttles back so bad it time outs all the time and only reaches dial up speeds yes dial up, my 56k dial up modem is faster than my 8meg connection when throttled its a dam joke and its on me @ £20 month for this crap, ive asked for a mac code and im moving it, so Virgin can sod off !!!!!!!!! Im really flooking peed off with Virgins so called fair use policy, they say they dont throttle your connection well oh yes they dam well do, if I download around a gig or so the connection throttles back so bad it time outs all the time and only reaches dial up speeds yes dial up, my 56k dial up modem is faster than my 8meg connection when throttled its a dam joke and its on me @ £20 month for this crap, ive asked for a mac code and im moving it, so Virgin can sod off !!!!!!!!!

]]> by: Adam http://blog.broadbandgenie.co.uk/2007/03/09/broadband-unlimited/#comment-92852 Sun, 06 Jan 2008 02:27:00 +0000 http://blog.broadbandgenie.co.uk/2007/03/09/broadband-unlimited/#comment-92852 Nozzle I dont like the comment you made about asians, I also have a rubbish connection with orange and the customer service is rubbish true, but there is no need for racist slur. Customer service does not depend on your age, race or creed, rather it depends on the training, resources and personality of the person you are speaking to. Nozzle I dont like the comment you made about asians, I also have a rubbish connection with orange and the customer service is rubbish true, but there is no need for racist slur. Customer service does not depend on your age, race or creed, rather it depends on the training, resources and personality of the person you are speaking to.

]]> by: VERMIN-CAT-NORWICH http://blog.broadbandgenie.co.uk/2007/03/09/broadband-unlimited/#comment-20167 Wed, 09 May 2007 18:29:53 +0000 http://blog.broadbandgenie.co.uk/2007/03/09/broadband-unlimited/#comment-20167 take a look at this site and you might understand…….what all the fuss is about…. http://allyours.virginmedia.com/html/internet/traffic.html take a look at this site and you might understand…….what all the fuss is about….

http://allyours.virginmedia.com/html/internet/traffic.html

]]> by: rusty http://blog.broadbandgenie.co.uk/2007/03/09/broadband-unlimited/#comment-11249 Sun, 01 Apr 2007 11:36:49 +0000 http://blog.broadbandgenie.co.uk/2007/03/09/broadband-unlimited/#comment-11249 why cant broadband be like freesreve when they first bought out unlimited. how can a 30gb fair usage be put on when you can download that on 8mb in just a few days why cant broadband be like freesreve when they first bought out unlimited. how can a 30gb fair usage be put on when you can download that on 8mb in just a few days

]]> by: slowspeed http://blog.broadbandgenie.co.uk/2007/03/09/broadband-unlimited/#comment-8178 Thu, 22 Mar 2007 20:04:59 +0000 http://blog.broadbandgenie.co.uk/2007/03/09/broadband-unlimited/#comment-8178 What are the allowances on Virgin Broadband? Unlimited Downloads Virgin Broadband offers unlimited usage on all our broadband packages, which is great if you like to download music and movies or just don't want to worry about monthly allowances or caps. However, if you download a lot, you need to know that we operate an Acceptable Use Policy where we'll contact you if your usage begins to affect the service for other customers. we will see! not sure who to believe nowadays as we all seem to be getting conned, these companies should have to stick to their terms for a set period as we do with their contracts. What are the allowances on Virgin Broadband?

Unlimited Downloads

Virgin Broadband offers unlimited usage on all our broadband packages, which is great if you like to download music and movies or just don’t want to worry about monthly allowances or caps. However, if you download a lot, you need to know that we operate an Acceptable Use Policy where we’ll contact you if your usage begins to affect the service for other customers.
we will see!

not sure who to believe nowadays as we all seem to be getting conned, these companies should have to stick to their terms for a set period as we do with their contracts.

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