Comments on: The Demon returns http://www.broadbandgenie.co.uk/blog/2007/03/22/the-demon-returns/ Broadband news and comment from Broadband Genie Sat, 05 Jul 2008 09:55:31 +0000 http://wordpress.org/?v=2.0.4 by: calvin http://www.broadbandgenie.co.uk/blog/2007/03/22/the-demon-returns/#comment-226212 Sat, 28 Jun 2008 20:00:47 +0000 http://www.broadbandgenie.co.uk/blog/2007/03/22/the-demon-returns/#comment-226212 I advise all people to move away from the demon, I think the name well suites the companies ethos. I have a business account with them, and must admit that whilst they may provide a broadband service, the quality and customer care is appalling. I don't really care where the call centre is, as long as someone deals with my problem quickly then its all good. waiting 1 week for an email responses is just plain stupid. there call centre moto is "lets answer the call, but pass the buck" I got really frustrated with them, that I will be cancelling my subscription in October and finding another host. I advise all people to move away from the demon, I think the name well suites the companies ethos. I have a business account with them, and must admit that whilst they may provide a broadband service, the quality and customer care is appalling.
I don’t really care where the call centre is, as long as someone deals with my problem quickly then its all good. waiting 1 week for an email responses is just plain stupid. there call centre moto is “lets answer the call, but pass the buck” I got really frustrated with them, that I will be cancelling my subscription in October and finding another host.

]]> by: Tero http://www.broadbandgenie.co.uk/blog/2007/03/22/the-demon-returns/#comment-75133 Fri, 23 Nov 2007 14:54:29 +0000 http://www.broadbandgenie.co.uk/blog/2007/03/22/the-demon-returns/#comment-75133 Demon first told me that there was already a broadband service on my line and that I would have to cancel that before they could give me a service. Demon did not seem to know that the MAC code THEY asked for, and I provided, was so I wouldn't have to do this. When I eventually got connected, (with a second MAC code because the first one expired), they set my 4 Meg connection at 1 Meg. When I called to complain about this I was told there was a 30 day training period and would not discuss this further until this period had elapsed. After 30 days they accepted their error and set the speed to 4 Meg. At this point things got really bad as the service was so unstable it was almost impossible to access any websites, (404 errors). Email was so slow that at the end of the day 90% of our email traffic was still in progress. Demons technical support was to insist I perform a speed test at www.kbps.co.uk. I could not carry this out due to the poor state of the service but the support could not get past this and just kept insisting I do this and tell them the result. At this point I gave up and got BT in which worked fine but Demon still want me to pay £469.92 for their service. Demon first told me that there was already a broadband service on my line and that I would have to cancel that before they could give me a service. Demon did not seem to know that the MAC code THEY asked for, and I provided, was so I wouldn’t have to do this. When I eventually got connected, (with a second MAC code because the first one expired), they set my 4 Meg connection at 1 Meg. When I called to complain about this I was told there was a 30 day training period and would not discuss this further until this period had elapsed. After 30 days they accepted their error and set the speed to 4 Meg. At this point things got really bad as the service was so unstable it was almost impossible to access any websites, (404 errors). Email was so slow that at the end of the day 90% of our email traffic was still in progress. Demons technical support was to insist I perform a speed test at www.kbps.co.uk. I could not carry this out due to the poor state of the service but the support could not get past this and just kept insisting I do this and tell them the result. At this point I gave up and got BT in which worked fine but Demon still want me to pay £469.92 for their service.

]]> by: erk http://www.broadbandgenie.co.uk/blog/2007/03/22/the-demon-returns/#comment-24987 Wed, 30 May 2007 09:59:58 +0000 http://www.broadbandgenie.co.uk/blog/2007/03/22/the-demon-returns/#comment-24987 Cancelled my demon subscription in January as I switched provider but demon still took 19.99 out of my account for Feb, Mrch, Aprl and May. When I phoned them to query this I was told I will get a refund for about £53 which isn't right so I questioned this where the person in the India call centre got very rude and basically accused me of lying, saying I only cancelled my account in mid March. I don't recommend Demon as they will steal your money and the customer service is terrible. Cancelled my demon subscription in January as I switched provider but demon still took 19.99 out of my account for Feb, Mrch, Aprl and May. When I phoned them to query this I was told I will get a refund for about £53 which isn’t right so I questioned this where the person in the India call centre got very rude and basically accused me of lying, saying I only cancelled my account in mid March. I don’t recommend Demon as they will steal your money and the customer service is terrible.

]]> by: aoi http://www.broadbandgenie.co.uk/blog/2007/03/22/the-demon-returns/#comment-9263 Mon, 26 Mar 2007 22:20:49 +0000 http://www.broadbandgenie.co.uk/blog/2007/03/22/the-demon-returns/#comment-9263 Unlimited is LIMITED to 50Gb for Home and 60Gb for HomeOffice in any 30 day period, then restricted to 128kbps between 9a.m. and 10p.m. Although my restriction seems to operate upto midnight. Will definitely be changing my ISP. Telephone support from India is extremely patronising and often involves being cutoff and having to redial. Faults on their line caused me to be without access for several days whilst they blamed my router. AVOID as they lie when they claim service is unlimited. Unlimited is LIMITED to 50Gb for Home and 60Gb for HomeOffice in any 30 day period, then restricted to 128kbps between 9a.m. and 10p.m. Although my restriction seems to operate upto midnight. Will definitely be changing my ISP. Telephone support from India is extremely patronising and often involves being cutoff and having to redial. Faults on their line caused me to be without access for several days whilst they blamed my router.

AVOID as they lie when they claim service is unlimited.

]]> by: Jenni http://www.broadbandgenie.co.uk/blog/2007/03/22/the-demon-returns/#comment-9168 Mon, 26 Mar 2007 16:23:52 +0000 http://www.broadbandgenie.co.uk/blog/2007/03/22/the-demon-returns/#comment-9168 Demon service is poor. Appointments have been made with BT via Demon. Demon does not phone back to confirm appointments, hence appointments not met. Phone them up and on hold for a long time and then the line goes dead. This is poor service and I would not use their products again. I have had slow connection for 2 months and the fault is still outstanding. Customer service is not their strong point! I wanted to know who will contract me when an appointment is made i.e. BT, Demon, both or none! , I got 4 different answers from Demon depending upon whom I spoke to! Demon service is poor. Appointments have been made with BT via Demon. Demon does not phone back to confirm appointments, hence appointments not met. Phone them up and on hold for a long time and then the line goes dead. This is poor service and I would not use their products again. I have had slow connection for 2 months and the fault is still outstanding. Customer service is not their strong point! I wanted to know who will contract me when an appointment is made i.e. BT, Demon, both or none! , I got 4 different answers from Demon depending upon whom I spoke to!

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