The new P.O. BB will offer 2 services. The best of which will offer free wireless router, good anti-spam and anti-virus protection. Unlimited downloads as well.
If you take it with their Homephone service you will pay £26.95 for line rental and BB.
Post Office broadband - finally!
Â
Post Office broadband has been on the cards for some time, but since it's initial flurry of excitement we haven't heard a peep from the 400,000 customer strong home phone provider.
Now it looks like the balance has been tipped in a somewhat controversial blending with BT, where the PO Broadband service will be realised. The first class connection should be available later in the year, though there has been no word yet on the cost of the supply.
Like this? Please share it!
Like Broadband Genie?
Fortnightly newsletter | 8383 subscribers
Comments
-
-
Dear Sir'
Sounds like GPO/TELEPHONES match like the old days.
How fast will be the connection speeds ie more than 4MB?.
Please post details etc. to interested party.
Regards Les.C. -
I am interested in going with the post office for my telephone line and broadband package when would this be possible.
Cheers -
Come on Post Office, if you can offer Broadband for £9.99 a month with free router and setup fee you should be able to clean up. No tricks such as first 3 months cheap then whack the price up, just a plain "what you see is what you get".
We're all sick of the sleight of hand of most of the other ISPs. -
yes u can coz i have just moved both my phone and broadband. If you call them on 0800 092 0500 and quote the code 1505394
COME ON PEOPLE SUPPORT YOUR POST OFFICE!!! -
i am moving from Bulldog to a BT line on 3rd December
I have USB router
What is your best deal -
Just what Ive been waing for. Broadband to go along with my Home Phone.
I need to ask a question first about the the download speed having to match my present speed with Pipex. Can I heck as like contact them....
I have spent some considerable time dialling the 0800 number only to be put
on hold having to listen to dreadful music. A huge response should have been
anticipated and extra call staff recruited....
My calling was done during the day - god knows how long it takes on an evening
when folk are in from work. -
Why has moderator removed my message? All I needed to do was inform
potential costomers of my ordeal trying to contact Post Office on 0800.... -
"Support you Post Office"
Having a laugh are you? Try contacting them - i have found it impossible.... -
Not at all, when I called them they answered the phone in under a min and I got straight through to a person in the UK not push 1, push 2, push 3, push 4.....
They were really helpful with the questions I asked and ive called since again with no problems.
Try contacting BT... weve all been there in the past I think... -
Bernard: Dont go back to BT just go straight to the Post office
---------------------------- previous message -------------------------------
yes u can coz i have just moved both my phone and broadband. If you call them on 0800 092 0500 and quote the code 1505394
COME ON PEOPLE SUPPORT YOUR POST OFFICE!!! -
What offer do you get by using the code 1505394?
-
Have just changed from AOL, they were reluctant to give me my MAC code initially but all done with the greatest of ease, quote 3903230 when you call them. 0800 092 0500 up to 10 at night, UK call centre, really easy. They understand exactly what you want!
-
I had just joined up with the post office for just there broadband package. I had to phone them as they haven't sent me any details for my password or how to setup my email address. I have phoned them 3 times the first time it 18 minutes to answer the phone then the second time it took just 5 minutes and the third time it took 28 minutes and after all that they could not sort my problem out and said they will get tech support to phone me which they did but they could not help me as they didn't no what the password was so now im stuck.
-
due to go live 12 nov,never happened,on the phone waiting 30 mins plus to talk to somebody,promised to phone me back never did,what have i done?should of stayed with freedom2surf,hardly any problems with them just wanted the phone package which is quite good,they cannot cope with the demand,same old story.
-
Most questions answered at post office branches no need to sit on phone. Could it be uptake so great has caused teething probs? Be positive
-
Great phone manner, Nice people in general, But there service is appalling.
Slight contradiction maybe?
Let me explain;
I ordered my New phone line (£110) and HomePhone and Unlimited Broadband offer on the 17th October 07, They told me my line would be fitted before Noon on the Monday, So i took Monday morning off work to wait in, they never came, I waited and called in work to explain, at 3pm I called, they said that it was MY error and it was Tuesday, and she had the document there in front of her telling her so, fair enough I thought I may have heard wrong, Tuesday comes, I get someone to wait in for me, at 12:45 I get a phone call from the Phone line engineer, He had only just received a phone call asking him to fit the new line, so I had been lied to by the Post Office, as my new line was never on there "to do" list. So, new line over a day late, lied to, great.
Seconds, It is now the 20th November 07, and still, No Broadband?!? When I ordered on the 17th, I was told the latest it would be is 14 days from them, now clear of a month, and still not connected.
I would NOT recommend them to anyone, Which is a shame, because in general there staff are very helpful, but it seems that maybe this is just a front.
I just hope that I am a minority here, and I hope everyone else is receiving what they are paying for, Never know, I might have my broadband connected in time for Christmas. -
We've been waiting for about a month now with not even a welcome pack!!
They tend to make promises they can't keep.
******** the lot of em. -
My dad has just signed up to them and is finding it impossible to get in touch - does anybody know the email settings he needs to set up - smtp details etc ??
-
all auto config done through the modem,4 solid green lights good to go! albeit i got a substantial drop in speed compared to my previous isp,might need a few days to synch up i hope!
-
I work for PO and was given 4 different days to go live,each time I tried to install it failed .I thought it was me- no- PO very busy delay to setting up.phoned again and again last call over 1hour to get thru.complained to supervisor finally got some where.still have no email as yet. If you do sign up do so thru your local PO it might just keep them open.DON`T USE THE CODES QUOTED IN OTHER COMMENTS!
-
I have received my "Welcome Pack" & am due to go live on 5th Dec. I am just waiting for my router to arrive.
-
I am due to go live this Friday 30 November.
Received my router on Saturday but can't log into my account.
Can I access this e-mail any other way as I have requested a new password but how do I obtain it if can't get my e-mail?
Wondering whether to continue with the order or cancel having read the above posts?! -
I was supposed to go live on 17th November. It didnt happen. Lots of phone calls later and emails (unanswered) and I finally was ASSURED i would go live today 28Th Nov. It hasn't happened.BIG SURPRISE.
Promised that people will get onto it and phone back but they never do. Now can't even access the My Account pages on the web portal. Completely and utterly useless. At this rate it will be 2008 before I get online with them.
If your thinking about signing up my advise is DON'T .
They havn't got a clue whats going on. -
to all out there - make sure you get youw welcome pack as you may find it to late to cancel if it doesnt work - they will then want you to buy yourself out of your contract - see you in court i say
-
my broadband never worked and they told me that i was to late to cancel and it was my fault as i was told the terms and conditions were explained in my welcome pack - i never received a welcome pack - tough they said you now owe us £245
-
Post Office broadband - 30 mins plus waiting each time to speak to someone and when you do, it is obvious they have no idea what they are talking about. Ask to speak to a supervisor - still waiting after 2 weeks for one despite several phone calls. They promised to call back on 2 occasions over a week ago - still waiting! Absolutely no point in contacting them - they do not have a clue - tried emailing - still waiting for a response - have now sent a letter to head office - only option now to contact billing and cancel
-
Thought we were the only ones suffering till I found this.
We signed up on 25 Oct and have been given 4 dates already to go live, all came and passed with daily phone calls to their customer service to find out what was happening, got a router last week but still no welcome pack with pop settings/passwords etc. despite promises of putting one in the post about 4 times.
Last date we were given was 28.11.07, they disconnected us from our previous isp on that date as promised, so I fitted their router and set it up as per instructions - nothing - reset as per instructions - nothing, (my laptop connected to new router without a problem so I know it's not a faulty router)rang tech services who had no idea what the problem was and promised to do some tests and ring back, I'm still waiting for that phone call.
Then rang customer services who said 'you aren't due to go live till next week'. We now have no internet/email and will not be connected till next week - yeah,we've heard that before.
Does anyone at all have this up and running? or is it all a figment of imagination, I'm beginning to feel like we've been duped. -
I have been with the post office for about 3 weeks now on the broadband extra package. The only problem i got is they have not sent me a welcome pack out so i cannot setup my email address. I have contacted them loads of times but they say they will send me it out but they never do so i was wondering if i could cancel it as they have broken there contract as they havent supplied me with a email address
-
I was due to go live on the 3rd. Got the modem installed, switched it all on. No internet connection. Turned it all off tried again. Same result. Reset the modem, same. Rang the helpline and got through after 45 minutes (this was about 10 o' clock at night) The bloke said, oh yes your modem is configuring your details it may take 2 days.
Has anyone else had this excuse? -
I should have gone live today but it has not happened. As yet no router has been received. Have I made a mistake joining this outfit?
-
I went live on the 4th of Decemberr with no problems.. I ordered homephone and broadband extra at the post office, took 2 weeks to go live and in between then i got the welcome pack and e-mail details.. sorted
-
Ordered home phone and Broadband on Oct 31st - still haven't received welcome pack and still haven't been able to conenct to the internet. Home phone part is working fine and the router/modem arrived without a problem. Staff on the helpline are UK based and are friendly but still don't seem to be able to sort out my broadband problem. Can be very hard to get through to help line especially in the early evening.
-
Still no router & no replies to my e-mails. I should have gone live on 5th Dec. how do I know if the phone has changed from BT to Post Office?
-
How I wish I had read this page first! I was promised connection on 4 December, but no router had arrived. I rang them, to be told (after a 25 minute wait for phone pickup) that the switchover date had been changed to 10 December. Now 10 December has arrived, still no router, still no switchover.
If they switch me over, I could presumably reconfigure my existing router to work until the router from PO arrives. But their website has no information about settings.
I sent OFCOM a letter about all this. At least that might put some pressure on, but to no avail so far.
This is a really poor experience, and I'm starting to wish I'd stayed with f2$. -
STAY WELL CLEAR OF THE POST OFFICE IF YOU DON'T WANT TO GO BALD.
I have had broadband extra for about 5 weeks now i did have a few problems when i was supposed to go live but seemed to sort it self out. Now i have got 2 problems, i still haven't received my password so i cannot setup my email account nor can i login online so when you phone them thats all you get is i'll send one out but it never happens. And now im moving so i have been told they cannot transfer the broadband to another address unless i take there phone package which i cannot as i have a contract with bt so im going to have to pay for something im not getting and if i cancel i still got to pay so im a loser which ever way i go. -
With broadband extra you get enhanced PC security suite including parental controls. Can someone tell me what this is AND HOW YOU GET IT COS I HAVEN'T RECEIVED IT.
-
I signed my father in law up for post office broadband. Got letter and password but no router. When called was told they had put his start date back a week. Asked for written confirmation - but still waiting. Router arrived and I can connect via a cable but having real problems with the wireless part. Have tried to phone the tech support on 5 occasions and gave up afterf an hour each time. Finally got through to be told they were to busy but would call me back at a time to suit me - 72 hours later and still waiting. even using another computer we cannot access his account as the password doesn't work. Have tried to e-mail them from my BT system but response I got was that they were having problems accessing his account!! What hope for us!! Now going to read the small print and see about cancelling this dreadful service.
-
Well, I'm finally up and running - after a fashion. I received the router a couple of days ago. But when I installed it there was no connection. I called and (after 30 minutes listening to 70s music) was told that my connection was put back to the 13th - the third different date I've been given.
Finally, today (the 13th) I'm connected. I have a machine wired to the router and working. I have not yet figured out how to set up other machines that use a wireless connection. If it can be done, it certainly isn't done by following the instructions. I have an 8 digit SSID and a 10 letter WPA code to enter, but after entering these I am not getting connections. Any advice anyone?
One thing to watch out for is that the Post Office service does not offer a POP email service. While it's easy enough to rig up a googlemail (or similar) service though to do this for you, it's mildly irritating that this should be necessary. -
Geraint how do you no they dont offer a POP email service. As im waiting for a password to setup my email address, mybe thats why they won't send me my password out.
-
JASON - The secuity program u get is called net intelegence, sign into your account and download the prodram from there.
-
Was thinking of getting Phone and Broadband extra but these reviews are putting me off
-
Thank goodness its not just me. I was supposed to go live on 25th October, no chance. Given the excuse that my password was incorrect and one will be sent to me within 48 hours. 48 hours came and went so after being on hold for ages finally spoke to a number of people who promised call backs - none forthcoming. After two weeks of getting no where I cancelled my account and requested returns labels to send the router back. Called towards the end of November and found out that my account had not been cancelled and no one had logged it. Just called tonight and was more or less told the same. On asking if I would be charged for the on going account I was told that I would have to contact Customer Billing when I receive my bill!!! So basically thats a yes then!
I went live with BT Broadband recently and havent looked back. Wish I had never heard of Post Office Broadband!!!! -
we went live on the 4th december with the post office bb and it worked first time. you must turn your computer off and then plug router in and wait for it to config it self the only problems i found was .it had a unstable dsl that lasted for 2-3 days and as of then has been perfect ..other things the router a netgear job is locked so you cant update the firmware which was most strange and they as of yet have not responded to my email asking how to get round this as the firmware is out of date....if you google {reported problems with netgear dg834gsp} you will find that ALL of the routers netgear have locked are unlockable as far as i know .. mine reports 8 meg dsl but it does not act as 8 meg it runs more like a 2-3 meg but i do live in the backwaters of norfolk so i cant moan to much... otherwise good ..lee
-
Geraint
Re your wireless problems go treat yourself and get a thompson speedtouch router there the ones aol supply and they work and are solid as a rock ..put the netgear router away in the box and let it gather dust or get a unlocked router from netgear best of luck... -
Maybe this is my problem.................
Seems they do have issues at the moment with there software,I came across this on another forum,
" As you will have seen the Post Office are spending a vast amount advertising it on TV.
Unfortunately due to software problem some have placed orders for Post
office broadband and are given
connection dates but the order is not in place.
The only way out appears to be to cancel the order and place a new order,
unfortunately
staff have been trying to cancel orders for the last week without success.
The software will not fully process the order but neither will it allow a
cancellation which means a new order cannot be placed on that line. If
anyone has placed an order and is migrating from another ISP it may be
prudent to check that your order is actually in place .
Remember it is a software problem and not the Post Office sales staff that
are to blame. " -
Oh dont even get me STARTED on the poor service from Post Office home phone and broadband. Home phone fine, went live when they said i would.
ordered homephone broadband extra package on 27th october. go live date was 7th November, I was told I would receive my welcome pak blah blah blah. waited for welcome pack, nothing arrived. I called them approx 5 days later to make sure all was well, was told not to worry would be with me before my go live date. probably the day before as that was 'normally' how it worked out for most customers.
On the Friday, 2nd November, I received a letter from them, stating i 'should have received my welcome pack by now' (haha!), and here was my password to go with my username that was in my welcome pack! I was annoyed, I rung them up and I said I have had no welcome pack and no router what is going on, when this letter was sent thursday 1st november, and I get it the NEXT DAY, how come i have yet to receive my welcome pack and router?! I was fuming. girl didnt know what to say tried blaming high level of customers requesting service, i said rubbish as this letter had no problems getting to me. was then told welcome pack was different department, then postal strike was to blame, i said i didnt buy that, postal strike was over months ago, she didnt have the answer i asked for a supervisor none available(convenient!), was told they would ring me back, noone did(not surprised!).
I called the next day, Saturday to be told that my router would take 5-10 working days to reach me, i was annoyed my internet connection date had been moved to 19th november.
I rung up general provisions dept as they send router etc, was told noone could deal with it as was weekend someone would call me monday noone did i rung back spoke to lovely guy there he dealt with it sent my router got it 2 days later, internet on 3 days before date given, not impressed very slow, not 8mps as stated i am sure!
I am just about to ring them about it, they have sent me a bill, no goodwill gesture removed as they said they would for all the hours i spent on the phone to them and for my inconvenience, despite not having a welcome pack and ample chance to set up loved ones numbers, so no discount on the calls they have charged me for, and no chance to cancel if i wanted to as no terms and conditions. i just found out also they are dreaded BT in disguise, which I am not happy about I did not want anything to do with BT. If they sort it out they can have their money but not until then. I am lodging complaint with the telecoms people about this i feel i have been fleeced, did not have these problems with PIPEX. Will update this after i try to contact them. sorry this was so long but i need to warn people about them they need to be sorted out. i dont buy the comment above about the software problems. After all, a bad workman ALWAYS blames his tools............................................................................................... lol -
Too late Jason - I started off this experience with a full head of flowing locks but am now left with patchy grey stubble! Seems like I've experienced most of the above problems and more, so can only empathise with the 'polite staff but haven't got a clue' aspect. Training seems to be a real issue here. Also there seems to be no log from speaking from one person to the next and nobody ever calls back.
After several phone calls my broadband was up and running, but I must have requested a welcome pack on at least 6 separate occassions, but still haven't received one despite being assured that "it will definitely be sent this time".
Anyone know the 'secret trick' to getting one? -
Been trying to get my old mum connected since the 14th of November in time for some Xmas online shopping. What a disaster! Got to cancel. Just stuck as to who to approach next.
-
Have spent days trying to sort this out for my mother-in-law. The connection is very often down, and when it's up, it's not that fast. Interacting with the e-mail server is slow and frustrating. We tried ringing to get the SMTP details to use another email software package, but no one answered. Gave up. Not going to bother sending an email, having read the comments above, and have advised m-in-law to cancel and go with another provider.
It's a shame she didnt consult me before buying this rubbish. -
My father's post office broadband and new line has gone live.
ONE week late installing line, ADSL live 10 days later
Router plugged in no set up required and it went (done by his granddaughter)
email apparently one is set up when you sign up probably mispelt like mine uses the password given in welcome letter
POP3 does work despite no instructions on the site
server is pop3.mypostoffice.co.uk
username is email address in full password is the one in the welcome letter.
SMTP I assume is as above with server smtp.mypostoffice.co.uk
but have not tried as I have not been at my Father's yet!
Hope this helps..
Telephone helpline times are horrendous but better after 11pm and around 7am, staff pleasant but often untrained -
Thanks to you guys, I was just about to sign up to PO phone and Broadband extra, cos AOL is Cr*p. But I think for the time being I will stay with them. Especially after reading these comments.
-
Geraint
"One thing to watch out for is that the Post Office service does not offer a POP email service. While it’s easy enough to rig up a googlemail (or similar) service though to do this for you, it’s mildly irritating that this should be necessary".
What do you mean by the above please?
I would like to obtain my e-mails via Outlook or Outlook Express as post office is too fiddly. In addition to that, how if I experience problems with my password, how do I obtain it if I should need to request a reimder etc? -
I was a PO Homephone customer and got a reasonable service from Tiscali for my Broadband, then Tiscali slammed my phone line onto their network, after I just made an enquiry about their phone service.
I then cancelled my bank transactions with Tiscali and then got the PO going to get a phone line back and their broadband.
Someone in the PO appeared to cancell my orders 6 times before a really good operater (Gerry) made sure the order went through OK -
Positive Note - I signed up, received welcome pack, was connected on date agreed,
wired it up, connected to broadband with ease. No problem.
However can only get email at the moment through mailwasher and can't pass it to Outlook.
Will leave it till the dust settles and then ring Customer Services. -
I have still heard nothing from this bunch of cowboys but I not prepared to ring up when you have to pay for the call. The phone line is with PO & they don't answer by email.
I have not as yet received a router or new live date. I was wondering if I could still cancel my broadband? -
Most of the stuff I've read applies to my experience with Virgin. Does anyone know of an ISP who can be trusted to deliver what they promise?
-
Been trying to get my old mum on-line since the 14th of November2007. Been promised five times she would be on-line by the end of the week. Racked up hours of billed calls to customer "services" . Don't bother e-mailing ! The dog ate the homework !? She has had enough. Talked to other providers, since we have not been connected we will not need a MAC code, just have to make sure the POST ORIFICE cancel the order with Bloody Terrible wholesale. They cannot stop her cancelling with no penalties (May not apply to everyone) My advice to anyone and everyone is if they will not connect you in within 28 days CANCEL CANCEL CANCEL
-
You can get through to customer services via the free sales no 0800 092 0500 currently option 4. Don't hold your breath for help, and be polite (its not the staffs fault) they have the habit of transferring you to cut off!
POP3 Does work (at least incoming see earlier post) anyone confirm smtp working
Anyone got the webspace working? failed here
Anyone successfully added a another email address? get account errors
Anyone managed to change/view payment options? "nothing on database!"
Not an ISP I'd recommend for customer service....
for that use Eclipse.co.uk and quote ref UPSALL -
I have just cancelled my broadband with PO. They told me that they never received my order yet they sent me letters saying I was going live on 5/12/07 & that a router was on its way.
-
I had a letter from the PO to say my Broadband was due to go live on the 2nd Jan but the modem never arrived. I rang to find out what was happening and was told "The letter was wrong and I was actually going live on the 3rd. Modem arrived on the 3rd, plugged it in, set everything up and found I couldnt receive incoming mails. Another 4 hours later (on the phone) I was told they had a problem which was affecting their mail system and I wasnt the only one. "We will sort it out in 24 hours" I was told. Rang them again today (another hour on the phone listening to music until someone answered) to tell them I still couldnt receive mails and also to tell them exactly what I thought about their service (a shambles and a disgrace). It seems that you get excuse after excuse from their agents. I actually feel sorry for them for working for such a disorganised Company. Even some of the agents I have spoken to have admitted that the service is a disgrace.
I suppose that's what you get for trying to save money on a cheap Broadband service. -
The Post Office are hopeless with their Customer Service, which is a great shame. Our service went live last week & the so-callled Plug & Play Router was anything but! It was found to be pre-configured with the wrong log in details. It took (no kidding) 20 phonecalls to resolve the matter. I started at 8:30am and througout the course of my day finaly had the matter sorted at 4:20pm. In between times I had every single excuse thrown at me from these people from service not live, to try in an hour etc.
I have written to the Managing Director of the Post Office Alan Cook OBE and also written to Jeff Jennings (So-Called Customer Service Director of Post Office Telecom) my enquries have so far revealed he is in fact the MD of a company called Stream Ltd which supplies the customer service and backup to the Post Office in association with BT Wholesale.
May I suggest to those that are having problems that you write to the above named via the 80 Old Hall Street Office London (recorded delivery best) I have also found that threatning to sue them via the County Court and asking for a District Judge to annul the contract seems to do the trick. - Our service is wonderfull now!
AG -
The staff at my post office were friendly. My router arrived on time BUT since then I have become dissillusioned and distraught.
I have tried every connotation of pop3/smtp and have finally received incoming mail BUT NONE OF MINE WILL GO OUT. I'm now totally confused.
The first time I went on the helpline was ten minutes without reaching anyone to speak to, so I wrote a letter of complaint. No reply as yet.
The second time I contacted Keria, took an hour of wiring and then finding a setup page, then in the middle of that she just said it was taking too long and I'd have to ring back the next day and start all over again.
When I rang back, twenty minute wait, they said they were having problems, I asked who would be paying for the call...
I've used computers since the ealy Amstrad days, but despite trying everything suggested on this page am left with a huge bill and the bleak prospect of having to pay forsomething I cannot use. I wish I'd never gone in that post office, and will be taking seps to try and cancel this half service. -
The above says it all.
-
Cancelled today, just have to make sure they take the provisioning tag of the line otherwise we can't get another provider. The big question now is who does broadband and phone. (Talk Talk, Tiscali or Orange) Not much of a choice !? We are going to take Alison's advice and write a couple of letters.
-
well folks we went live on the 4th dec 07 and heres a few things u should know i am now getting a full 8mps[nice] BUT and heres the big problem if u use a bit torrent client like utorrent or other the po servers only let u torrent at a fraction of your max dl ie my max is 800kbps but i can not get my bt client to go any faster than 150 kbps max it normaly runs at 50-60 kbps [ho hum] please read the help files with your client software and you will see this netgear router and a few others have MAJOR problems ....................heres the good news if u go to a website called STUDIO 6 u can download at your max dl speed i can get a solid 796kbps and it flys..... now my dsl is so much more stable so hopefully the po have started to sort there servers out ....and as for getting a responce from the po they took 10 days to answer a email and as of yet i still have not got answer to my reqest ....how to unlock this netgear router so i have just lobbed it in the cuboard and got a new router....lol
ps if you use firefox go look for a program called DOWNLOADHELPER on the mozilla home site and use it to get your vid files from the sites that host em .......have fun -
I've suffered all these problems with p.o. phone and broadband package. I can never get through and when I finaly get through they can't help. I went live on November 29th and still haven't been able to sign in....after being given a second password I still can't sign in so I set up a hotmail email account instead. There is one problem that you all should look out for. I set up to pay monthly by direct debit so when I received a bill I ignored it. A week later I received the red letter bill. I tried to ring them on several occasions and couldn't get through and I couldn't check my bill online as I couldn't sign in. I rang my bank and was informed that the direct debit had been set up and the money was supposed to go out 28th dec but no money had been taken....I rang p.o. again and sat for 1 hour listening to their stupid music until finally someone answered the phone....She couldn't help and so put me on hold until she could find a supervisor....10 mins later she comes back and said she would have to ring me back as she couln't find the supervisor. She did ring me back and said they were having a problem with new accounts and could I pay this bill by credit card and someone would ring me back on Friday to set up my direct debit again...I paid this bill with my card but will be in touch with my bank to make sure I'm not going to pay twice for the same thing...I asked if someone could sort out my other problem not being able to sign in and was told that I would have to be put through to the tech dept.....customer service is appalling and it remains to be seen whether someone does ring me on Friday to at least get the direct debit sorted....I will let you all know Friday what happens with this...
-
Just set up the modem with my father-in-law's brand new PC. Following the printed instructions did result in automatic configuration, as intended.
The People's Post Office forgot to mention anywhere in its advertising, pre-sales literature or post-sales instructions that it expects you to abandon your familiar email client (Outlook Express or whatever) and use its unconventional browser-based interface.
(a) How do you transfer your existing address book into that?
(b) How can you switch over to a proper email client? [earlier posts have reported success with incoming messages but not with outgoing messages, which is hardly sufficient!] -
When we first went onto Post Office Homephone the service was controlled in the south of England. At the time the line was slammed by a cowboy ISP and phone service the business had been moved to Londonderry Northern Ireland
At around this time BT become the wholesale provider to the Post Office after the service was routed over the Cable and Wireless network, it does seem a lot of the problems are involving the network provider, more than the Post Office themselves.
If you want to use any other e-mail address other than those provided by the Post Office. For other ISP's E-mail use all the required details for incoming e-mail, and if you use this code in 81.140.160.148 lieu of the SMTP details given by the Post Office you can send what e-mail address out with you mail, especially needed if you have you own domain name for e-mail -
Has anyone actually received a welcome pack from Post Office broadband? I signed up at the end of October and still have not got a welcome pack stating the terms and conditions from them. We also haven't been sent any bills as yet so I'm worried they're going to hit us with one huge bill before too long.
Don't sign up with this company until they get their customer service problems sorted out. -
right ive just recently joined post office broadband and home phone. after numerous problems,conversations with post office support staff and managers, we finally got connected late, was promised calls to be returned about numerous problems taking out the service. but yet, have yet to receive calls as promised dated 24th december. we are still experiencing problems and after major crashes etc, software problems, can't logon to websites and i am very dissappointed with the services that they are providing. although the bill has been punctual the rest has been a complete nightmare and not only that, managers that said they would get back to us, haven't seem to bothered as they now have me tied into this dreadful service,lies,stories and deceit. i eagerly await to see if this telephone call comes but i doubt it very much and it will be up to me to chase them up again. what they promise they can't fullfil and what they say you can't believe.after 6 weeks of their poor service i hope it doesn't continue.(i won't hold my breath). i will blog again on this serive when i speak to them next and let you all know what the outcome is.
-
Eliz, I signed up mid October and must have requested a welcome pack about a dozen times. Phone calls didn't seem to work so after a couple of emails (via hotmail - their webmail still doesn't work for me) I was sent 2 on the same day last week! Like buses...
Interestingly, in the terms and conditions it states that you reserve the right to cancel your contract within 7 days of receiving the welcome pack and the PO will refund any payments you've made for phone and broadband. -
Sending emails using other ISP email accounts.
.
Many thanks to Len for suggesting 81.140.160.148 as the Outgoing Mail SMTP setting. It works fine, but how did you get this Len, and is it a secret backdoor access which the PO may just close at some time?
.
Email is such an important part of home communication nowadays, and many families will have several email accounts from several providers. I find it incredible that a new ISP like the PO is offering a broadband package which does not allow non-PO accounts to be replied to. I have been in contact with them and they have confirmed that they do not support email clients like Outlook Express, and that they only provide their basic webmail facility. This is not acceptable.
.
I have spent this morning looking for another provider to replace their poor offering, then happened to come across this forum. I hope Len's solution is a permanent one so that I don't have to start the ISP search all over again.
.
Thanks again Len.
Rob -
What a fuss to get going with these guys ! Taken forever. Had 3 going live dates, waited ages for my router, getting put on hold for up to an hour every time i've needed to call. Finally there now, but still havent had my welcome pack. !!
-
hi everyone i telephoned this post office broadband customer services again yesterday and i got through to a customer service rep only and asked to speak to a manager that i had previously spoke to back in december (she was supposed to call me back), but unfortunately as she didn't call me back i wanted to speak to her again 16th january. i was kept on hold for half an hour while the rep was trying to locate the manager. he came back to me three times and said she could not be contacted on her internal phone. as this was the case he spoke to his manager about my problems and the cowboys came back after an hour on the phone and said that the person was not available. he told me he sent an internal email for her to phone me back, that was at 2.00pm gmt on the 16th january, now it is 8.00pm on the 17th and still no call from the cowboys at the postoffice. i have only been waiting a day and a half this time previously, i was waiting three weeks for a reply, which is why i had to call them back. these are a real bunch of cowboys and need to get their act together before customers vote with their feet and walk out in their masses. problems encountered so far,
-
su from above. 1st three different dates given to go live, all lies. 2nd no welcome pack. 3rd no router delivered. then when it was delivered it was sent to the wrong address. due to the kindness of the person that decided to knock my door with the card from the post office, so i could go to their head office to collect my poxy router. 4th the router would not configure itself. 5th couldn't even get our bank details right. numerous telephone conversations with different departments for hours on end, which apparently none of the calls are logged. 6th tried to order broadband on 28th nov 2007, "computer says no", tried to order on the 29th nov 2007, "computer says no", 30th nov 2007 they took are order and then apparently cancelled it again. three different dates after that. it was installed on christmas eve, so it was too late for me to purchase the christmas presents that i had in mind. the only thing that they are punctual with is sending your BILL on time to the correct address, surprise surprise. i advise to stear well clear of post office broadband for a very long time as i believe these have to be one of the worst new broadband providers to the market. (do not order)
-
On the occassion i managed to get through, a helpful guy helped me out with Outlook Express which is now working fine.
Incoming Mail(POP3): pop3@mypostoffice.co.uk
Outgoing Mail (SMTP): smtp.mypostoffice.co.uk
Account name: your full email address
Password; your chosen password
My Account section has not been updated despite emails. I should have gone to Eclipse instead!!!! -
I was connected to the PO BB serveron 18th Dec 07 and e-mail would nor work lots of calls to their Help line 'I know the script by heart now. try a new password which takes 24 h to set up works on the OP site once thenfails if it fials three times one is licked out - I had a brief period when it worked ok and I was sending and receiving mail but since 16th Jan.08 I have not had any incoming e-mail - They have admitter to a 'problem ' with Outlook Express - I sent a complaint after being very patiant -but no reply. Dread to think how much it will cost me in calls to the helpline -which were usless as the operators insist on reading a script - and does not solve 'their problem. In short I am not receiving my e-mail -and I'm concerned where it is ?
-
I am wondweing if I am the only person not receiving my e-mail on Outlook Express from the Post Office broadband service. ?
-
The sorriest thing I ever did was to move to the Post Office - they are appalling.
Web pages do not work, absolutely no information about account, phone numbers, calls etc is shown on the Accounts page. Customer service is none existent, they don't answer emails, have no idea what they are talking about when it comes to simple things like pop3, and when I mentioned CGI and scripts, the frightened rabbit to whom I spoke bolted into the Irish mist that seems to surround the call centre in Belfast, and left me holding on for an hour!
Even asking for a MAC code to change ISP got no response, neither did an "official" complaint through their complaints procedure.
Why oh why did I leave Plusnet!!!! -
I telephoned PO to cancel my broadband on 3 Jan, now they are telling me that my router & Broadband are in provision. Whatever that means.
-
The P.O. will do anything and everything to delay you cancelling and changing provider. The provisioning order mentioned by BILL is just one of their tricks . You ARE allowed to cancel if they fail to provide the contracted service within a reasonable time. You CAN insist that they cease all orders and transations on your line and account . We have cancelled the lot and they have refused to remove the ADSL provisioning on our line. This has the effect that we cannot go to another provider until they remove the mark. We are being held hostage! All ISPs we have contacted have said there is nothing they can do until the ADSL mark is taken off the line. We will probably not have a phone line for a fortnight after the 25th. We WILL get shoot of them. I Promise you. I will post the outcome when we go back online. Chin up , don't let the B!"£$%^ get you down and as Samuel L. Jackson says " Be Cool honeybunny"
-
O how i wish i had seen all these negative comments BEFORE i signed up for this terrible service . my wife has lost count of the number of times and the hours she has spent on the phone trying to sort out every aspect of the service (sic) . In common with many others comments on this page we still have no functional email service after six weeks ! I am now going to try some of the email solutions suggested on this page thanks . ps anyone know how to contact the tv programme Watchdog ???
-
I agree with everything that everyone has written. I went with the Post Office as I want them to survive but on their Broadband showing, they don't deserve to! I have spent a total of 3 hours on their 'Helpline' so called. In the end I emailed my local radio station to ask if anyone else had problems with Post Office set up. Spoke to one of their listeners who talked me through the set up in three minutes.
NOW I keep getting an error box rejecting my password therefore unable to send or receive emails. I am on Outlook Express, any ideas anyone? -
I am not alone. I ordered my broadband on the 5th of December and have had all the problems mentioned above. Given up on the helpline after being transfered to hang up on more then 30 occasions. My bill arrived on time and to my surprise i am paying line rental from the 1st of December even though the phone was not connected till the 14th of December, another shock was a connection fee of £93.62 which i was not told about before hand. Its to late for me now to cancel as my bill arrived 1 day after my 7 day cancellation period after the receipt of the welcome pack. But i do have hope that as they have broken their own terms and conditions of telling me before hand about any connection fees i should still have the right to cancel. Since i have told them about this oversight on their part my email address has vanished!
current customers should read the small print and find a way out, and any one looking for a new provider should go else where. -
Have recently spoken to tech help regarding the non-arrival of INCOMING e-mails , which I have noticed sporadically since 16th January, and learned that there is what THEY call a black hole that they have not yet located into which they are all going.
They say they are doing what they can.....but how difficult can it be?......or is this the result of some kind of internal wrangle between the PO and BT? Their customers certainly should be told the entire truth of what`s going on. -
I have had nothing but trouble with the mypostoffice service emails do not get delivered, complaints are ignored, the website doesn't work and if you phone to have things fixed they will charge for the call because its an 0845 number.
If you want to waste your time and raise your blood pressure go with mypostoffice. -
Hi
changing to PO BB wasn't the easy plug and play as advertised. I went live on the 21st Jan. After two seperate hours on the help line my wireless router finally worked! My e mail has taken longer. Another call to help line told me they didn't support Outlook Express! Thanks a lot!
I found this very useful info on another blog which worked for me.
On Outlook Express go to Tools, Accounts. then add a new account.
The majority of the settings are fairly obvious. The Server settings are:-
Incoming mail (POP3) - pop3.mypostoffice.co.uk
Outgoing mail (smtp) - smtp.mypostoffice.co.uk
Account name - your e mail addres (ie xxx.xxxx@mypostoffice.co.uk)
Password - use your password you were given or changed to.
DO NOT SELECT 'log on using secure password authentication' or the 'my server requires authentication' buttons.
I have set up three e mail addresses as we have three users on our home computer and these settings worked for each user on their individual outlook express using their own e mail address as the account name and their password.
I have to add this didn't work initially so I sent an email to each new 'mypostoffice' address from another e mail address I have (ie Yahoo) and this seemed to kickstart it into action and now each users e mail works perfectly!
It is now the 27th (D Day plus 6!) and so far so good!
Hope this helps. -
Ordered PostOffice Homephone on Dec. 21; phone line was activated on Jan 9, as promised.
Ordered Broadband Extra a few days later, was promised an activation date of Jan 23 but that was later moved to Jan 28; however, the modem arrived on Jan 25 and ADSL service is up&running.
Overall very satisfied with the PostOffice service (they do have some issues with order tracking, duplicate orders, etc.) -
just a short note {update} we went live 4 dec 07 all has been good till 2 days ago when there email servers had gone down..... then yesterday they were working now on 28 /01/08 they have gone down again :( thank god for gmail and heres some intresting reading for u all who use wireless conections ..............
Hackers attack broadband routers
Internet criminals are targeting home broadband routers in an attempt to control users' internet connections.
A recent attack in Mexico proved that attackers can change settings in certain routers, redirecting users to malicious sites to steal their online banking details and other personal information.
The effect of the new attack is that, when a victim attempts to visit an important site such as a bank, he is sent instead to an identical-looking site that is under the control of the criminal. When users enter their username, password and any other authentication information, those details are sent to the fake site instead of the legitimate one. The criminal might collect these online banking usernames and passwords to use himself or to sell to other criminals.
Security company Symantec, which predicted this type of attack in early 2007, has discovered a recent real-life situation where Mexican users were targeted. As a result, attempts to access one of the largest banks in Mexico were redirected to a fake site.
This type of attack is most significant because it potentially affects all of the PCs, internet-connected games consoles and other web-aware devices using the router.
You might have the best anti-virus software and strongest desktop firewall product installed on the PC you use for banking but, if the unprotected games PC (used and abused by the kids) is the one to activate the malware, your secure computer will still end up at the fake site. This is because it most likely relies on the router to handle DNS, the system that maps host and domain names (eg. www.yourbank.com) to IP addresses (eg. 123.123.123.123). And the router is now loaded with the wrong settings.
Thomas Parsons, from Symantec Security Response, said that the attack had a low work-to-reward ratio. "In the
past they had to compromise particular PCs but, with a compromised router, all of the PCs are compromised automatically," he said.
So how does the attack actually work?
Contrary to much speculation on the web, the attack does not rely on uPNP.
The first stage in the Mexican scenario was that potential victims received spam emails containing a web link. Clicking on this link opened a page containing malicious code. The key here is that victims need to run malicious code on their systems for the attack to succeed. Avoiding bad sites and ignoring spam are useful ways to reduce the risk.
After the code runs, it attempts to compromise the router. There are a number of ways it could do this, including brute-forcing the administrator password or using a list of manufacturer default values.
In the Mexican case neither of these methods was necessary due to a design flaw in the 2Wire router that was targeted. A cross-site request forgery vulnerability allowed the malware to simply send a URI to the router in order to crack it. This technique can be used to set a password, add names to the DNS, disable wireless authentication and set dynamic DNS - and it doesn't need to use a password to gain access to these settings.
Reduce the risks
It would be sensible to add an admin password, or change the password from the manufacturer's default to something harder to guess. However, in the case of 2Wire owners, updating to the latest firmware would be more important.
Another thing to watch out for are incorrect details for important sites' security certificates. You would expect a responsible bank to encrypt the connection as you log in, and this requires a valid SSL certificate. Most modern web browsers make it easy to examine the certificate's details.
Configuring every PC's networking settings manually, rather than using the automatic DHCP system provided by most routers, could also help. By adding your ISP's DNS addresses to each PC, rather than relying on the router, you would avoid being redirected by false DNS records on that router. .........SO BE CAREFULL OUT THERE PEOPLE...and most important be happy...lee -
I agree with everything that everyone has written. I went with the Post Office as I want them to survive but on their Broadband showing, they don’t deserve to! I have spent a total of 3 hours on their ‘Helpline’ so called. In the end I emailed my local radio station to ask if anyone else had problems with Post Office set up. Spoke to one of their listeners who talked me through the set up in three minutes.
Everything worked fine until a couple of days ago when I kept getting an error box asking me to remit my correct password. I have no idea why this should be as it was exactly the same set up which had been working ok.
Many thanks to IT's msg of 22nd Dec. as he said that account name should be FULL email address which hadn't been on my account even though it had been working for 6 weeks. SO what has changed with the PO? My account worked for weeks and then it doesn't. I was loth to contact the helpline again as they know less than I do. Usually when one needs help, go to the professionals but unfortunately I don't think PO employs any! -
Well I'm sooooo glad I surfed and found this site. What an absolute nightmare. How I wish I'd never signed up to POst Office Broadband... finally got connected on 14th Jan. (08) - Had less then five good days service since. Have spoken to them 31 times! They won't log my complaints...nor will they allow me to cancel the contract. I have to continue paying for a year. When I ordered Homephone and Broadband they said I wouldn't have to pay a connection/new line fee. They've just charged me £93.62! When I get throught to (what seemed like a very nice guy) named Vincent Heggerty, he says I am entitled to cancel and financial compensation - if they can't get my email up and running - he promises to get Tech support to call me - still waiting. Lies, lies, lies. I will definately be writing to Jeff Jennings and Alan Cooke. Wish me luck.
-
Hello,
Does anyon know the settings needed for 'windows mail' on 'vista'? I can't get any email but i can send it no problems. Cheers ...... Rob. -
I have been connected to Homephone/Broadband Standard package for the last 3 weeks. Have not experienced any problems with access in that time. However, I have not received a Welcome Pack, which contains the essential user name you need to access email, webspace, and as I understand, "account information". I have had repeated calls to customer support requesting this information, to no avail, and am now resorting to an escalated official complaint via the procedure described in terms and conditions and the "code of practice", both available on the web. So far that has not resulted in any response. The inference from customer support is that the part of the process tasked with delivering the so-called "welcome pack" is not working. I think the evidence suggests that as an outsourced customer support department, processes are not sufficiently in place and there is no proper escalation process to deal with issues and complaints.
-
hi folks,
recently joined the postoffice and have to say its fantastic!!!found the service absolutly outstanding...have recently got all my friends an family to join.their email service is TOP DRAWER...can't understand why you fools are having so much trouble.phoned tech support once and got through in 20sec and found the agent to be extremely helpful!phoned back another 3 times just to hear his voice....i think all you complaining meatbags should wise up and enjoy this exhilarating,super fast broadband experience......ye-ha -
Before asking my own question I thought I would confirm that I successfully use Outlook Express on PostOfficeBroadband
Incoming mail server setting is pop3.mypostoffice.co.uk
Outgoing mail server setting is smtp.mypostoffice .co.uk
I also had to set Outgoing Mail Server Requires Authentication.
All this works, although it took a month to get the info out of them!
Now my question ...
The modem the postoffice supplied works Ok - but I am not convinced it has a firewall. So I wondered if anyone has connected successfully using a different modem to that supplied. I have just tried a Netgear DG834 with no luck (CHAP authentication failed). Could anyone confirm the settings? Or ideas?
Encapsulation:
PPPoA (PPP over ATM)
Login:
username@mypostoffice.co.uk
password (as used for accessing web mail and our account)
Multiplexing Method: VC
VPI: 0
VCI: 38
Internet IP address - Get Dynamically from ISP
Domain Name Server - Get automatically from ISP.
Thanks in advance
Dave -
I purchased Broadband Standard. It works with the modem they supplied, however I am not convinced their modem contains a firewall so I have attempted to connect using a different modem router (Netgear DG834).
Unfortunately after much messing with settings I get "CHAP authentication failed".
The settings I am using are:
Encapsulation: PPPoA (PPP over ATM)
Multiplexing Method: VC
VPI: 0
VCI: 38
UserName: myname@mypostoffice.co.uk
Password: Password used to access the web-mail.
Can anyone confirm these settings as it seems impossible to get the information out of the PostOffice.
Thanks in advance
Dave -
My mum brought the post office home and broadband package, she told them there was 2 computers in the house and they were not networked together, not a problem" yeah right! at the moment we have to keep unplugging and plugging the ethernet cable so that one of us can go on line but not both at same time as we were told. Also to cap it all off you spend hours on the phone holding and no-one deals with your complaints it you cancel sounds like you can't move to another isp and it cost you money when it is there fault and a company as big as this should not be getting away with it, why on earth instead of keep complaining do we put up with this get hold of your local MP, TV station, Radio station or even get hold of watchdog it's just not good enough.
-
OK LITTLE CHILDREN I CAN TELL YOU THAT YOU CAN CANCEL A BROADBAND ORDER UP UNTILL THE LAST WORKING FRIDAY BEFORE IT IS DUE TO GO LIVE.
AS FOR THE TACKYNESS OF US TRYING TO STOP YOU FROM CANCELLING THAT IS DONE BY ALL PROVIDERS DONT FORGET WE LIVE IN A COMPETITIVE WORLD.
POST OFFICE SHALL ADMIT THAT THERE HAS BEEN DELAYS ON PROVIDING BROADBAND AS WE HAVE ONLY NOW JUST SETTLED INTO IT AS FOR ONE COMMIT OF SOMEONE SAYING I CANT GET 8MBPS THE ADVERT SAYS UP TO 8 DEPENDING ON THE DISTANCE FROM THE EXCHANGE SO PLEASE IF YOU DO SIGN WITH POST OFFICE PLEASE BEAR WITH US WE WILL PROVIDE YOU WITH A SERVICE AND THATS A PROMISE -
hello to all
I recently just signed up to the Post Office. Have to say its "OFF THA HOOK"
Fan-dabby-bloody-dosey!!!
Their email server is second to none, what so ever.
Im really enjoying there super fast thrilling download speeds.
to all you people who posted comments previous to this, yous are all talikng through yer hole.
Sit back and enjoy the wonderful world of the superfast & exciting Broadband experience from The one and only post office.
Thank you please
Peace out bruva -
Can anyone else access their PO online account details? I can't see my bills, my list of friends and family or any other information. I've been with the PO for homephone and broadband for nearly 4 months now so they've had time to update my account details!
-
I can't access my PO online account details either. I just phoned up to find out what's going on and apparently the server's down. I told them I haven't been able to get on there for a few days and the guy just said that it's been down 'for a while'. Not very promising!
He also said that you have to have been a customer for 3 months, which I have been, but I suppose that might be the reason why others can't get on?
Also I haven't received any of the 3 paper bills they have supposedly sent, but they are still happily taking the money out of my account. ARG!
Most people I have spoken to when I phone seem pretty incompetent and generally stupid to be honest. -
Post Office Broadband is an absolute Joke.
If you are THINKING about joining ..........DON'T.
1) Original Application.........LOST
2) E-mails.............Don't work
3) Billing....received BOTH DD details AND paper bill (Cash/chq)
4) Helpline staff............useless (but individually not their fault)
5) Customer Care.......useless
6)Lead to believe that it was ME only...thanked God for the above!
7) I've written to Watchdog on 3 occasions....PLEASE can you do so too -
Further to above:
Also problems with main web page!
My Account...billing, bills, payments, DOSEN'T work
E-mails 'lost'...........staff cluless
E-mails (from work) unanswered and telephone calls (IF received) just supply main number, back to square 1
It's a complete shambles -
PLEASE
Everybody contact "Watchdog"
Just google "watchdog" and sent your complaint AND point them to this site -
Hi every one out there, I thought I was the only one with problems till I stumbled on this forum. I went live on December 20th I already had home phone, so thought there would be no problems, how wrong can you get? I have written to their Newcastle address, I have sent numerous e-mails and heard nothing in rsponse. I am getting phone calls asking why I have not answered e-mails, now I find that e-mails I have sent are not being received despite my sent box telling me that they have gone. This has got to be a form of fraud, a big con trick by the POST OFFICE. Who is this BOSS man who submits on the forum, he wants a modem sticking where it hurts. He talks a load of bull....
-
I have just changed to hotmail for my e-mail service as the post office is a load of rubbish, any one interested do as I did. Type in www.hotmail.com in your tool bar, then click on hotmail free e-mails, then follow the instructions to open an account which is free, You can still use your PO account as back up for what it is worth, but I DONT THINK IT IS WORTH MUCH. In the last week I have lost out on 3 e-mails that I know of and one contained dated material. Nobody from the PO responds to complaints, I will admit I am happy with the broadband side. I would like to know who the BOSS man is who submitted an item on this forum
-
try ing to get a Mac to change ISP is like pulling teeth waiting for a call AGAIN from someone that knows what they are doing BUT i dont think that the've got such a person working for them yet.
They say they have email and website but the email is down more than up and the website does not exist. I think that someone bought a ZX81 at a car boot and decided to become an ISP.
If no joy by the end of today 18/2/08 I am filling in a watchdog for http://bbc.co.uk/watchdog and i suggest you all do the same lets put these con men out of business so that noone else gets caught.
alan -
My father in law ordered home phone/broadband on the 5th February and we were promised an activation date for the phone of 15th Feb and broadband of 18th February.
Having read through all the problems that people have had with the Post Office service, I think it only fair that I should let readers of this blog know that we are on broadband - as promised - on 18th Feb. It is a little harder to tell if the phone went over on Friday 15th but BT stated that in their letter, so I expect that has been completed as well.
The only problem I am having is connecting a different router/modem to the DSL link from the one provided. The reason for this is that the username and evidently the password for the ADSL authentication are different to the username and password given in all the Welcome Packs etc. This is obvious when you log into the Netgear modem/router that the Post Office provide. Instead of the username being your email address it appears to be ..postoffice@mypostoffice.com. If you use that username in another router together with the password in your welcome pack (it is not possible to see the password that was automatically entered into the router during the auto-configuration stage) then authentication fails. I hope, having read others comments, that I can work this out with out having to ring them up!
So broadband was enabled as per their letters, on time and as described, but they are being sneaky about usernames and passwords for the DSL link, probably so that you buy a wireless router from them rather than sourcing your own. -
You can backup the config from a working netgear and save it to a PC. When the file gets backed up it's almost plain ascii so you'll be able to see what the config should be.
I don't have access to one of these yet, so do let us know what happens. -
fiurher to my last message on 24 jan ; i have just looked at my recent phone calls bill on line and to say we were shocked would be an understatement ! for example a local six minute call @ £205 is a bit excessive even for this bunch of cowboys. H aving read the comments above we are now worried about the secret connection charge. Naturally we phoned the CUSTOMER CARELESS number to sort out the obvious billing error [we hope] but were fobbed off with excuse number 76 from the book of 1ooo feeble excuses that they couldnt access customer accounts [at 7 in the evening] .If they insist their billing is correct then i have a bill of £10806!!!!. HAS ANYBODY ELSE HAD THIS PROBLEM ? PS emails still dont work properly. PPS THE BOSS AND MADAMWHIPLASH WERE OBVIOUSLY MADE FOR EACH OTHER.
-
I am a non technical person, & it took my son 3 evenings to get the broadband to work.
1 I did not have an ethernet socket on the back of my PC, & was not asked when I phoned to sign up, if I had one. A new socket had to be bought at a cost of £10. Apparently they only have ethernet connections on their routers. It would have been nice to know!
2 I wanted to keep my old email address - not possible as must use mypostoffice. Apparently they do not support port 25 so you can use your old address for outgoing mail. You can receive mail, but not send it. I can receive old emails using my old email address, so to send out I am using my old address on dial up as I used to. CRAZY!!!
3 Also, if I send an email to myself on broadband to test the system, it takes 4, I repeat four, days to arrive. And in some case I think me emails are falling in a black hole. -
If "The Boss" is a real person it typifies what PO Broadband actually is. Downright useless.
-
If curtains is real he needs to pull himself together. The service & everything connected with PO is rubbish.
-
Re Barnes' query on using your own router. After reading your post, I tried setting my old router to login with user 'postoffice@mypostoffice.com' and password left empty. And it worked! I am very relieved, as although our line seems to have been switched over correctly on the promised date, the modem has not yet arrived.
Thanks for the info. -
Again,
Please contact Watchdog about this appaling service.
E-mails STILL don't work
Billing..........anybody's guess!
Help desk..........stopped trying
Broadband.......ACTUALLY works!!!!!!!!!!!! -
post office rocks!!!!!I thought about getting connected and then I was,super fast service
-
Ah stop, post office is AMAZING, the tech support Professionals are brilliant
-
Hi there again, following Pauls comment on Feb' 20th I looked at my bill online last night, I could not believe it one call of seven minutes £915 another call of 7 seconds £55 there were dozens of calls like this and most of them to numbers I do not know mainly mobiles. This morning I went on line to try and get a print out, but my billing would not appear, no matter how I tried. On signing off here I will try phoning, so will keep you posted. By the way I am a senior citizen for similar people like me it could give them a heart attack. Brian R
-
Contact Watchgdog!!
-
My Post Office broadband went live yesterday as originally promised, although there seem to be a few teething troubles with the 'self-installing' modem, which I will have to look at again tonight.
Luckily I didn't have the same problems as many of you obviously have had with the telephone helpline, although I was unimpressed with their helpdesk taking yonks to reply to my email. Also, the modem arrived only just in time - thanks to my prompting them with a telephone call.
Like many of you, I am having trouble with the email. Using their own webmail is unreliable. However, I normally use Outlook to send / receive emails and that is where my main problem lies. Despite entering the correct server names, email addresses, ticking / unticking the relevant check boxes, etc, I cannot get Outlook to send emails via this account.
It appears from the comments above that these problems with sending mail are quite common, although others claim to have had no bother at all. I shall try using another mail server to send out my mails in future.
They really do need to improve their own mail server. -
Hi there I am back again like I said I would be. I phoned up PO accounts department after I had signed off rrom the forum, the guy I spoke to told me there had been a few complaints phoned in regarding high priced call charges showing on their online bills, apparently some in their office or wherever has put the decimal point in the wrong place. What sort of loony service are we paying for? Today when I try to access my e-mail I keep getting diverted to my account section, just as well I have set up a back up service, but I still have a few people who send to my PO e-mail box. Can anyone tell me if I am bound by the PO 12 month contract when their service is basically non existent>
-
I was thinking about "downcosting" and going to PO Broadband... but - maybe not.
I'll stick with Plusnet. Great service (call desk is in Sheffield, so fairly understandable English).
Replies on their User service webmail are very fast and accurate.
Thye have a member centre where you can ask questions to them - but almost everything is covered anyway in step-by-step instructions (including the smpt, pop3, DNS numbers etc).
AND you can get a phone service.
Check it out.
AK -
Hi, I've set up my father's post office broadband to send and receive emails via outlook express, by using the pop3 and smtp settings provided above. All seems OK with normal text emails, but he isn't able to receive any attachments (no error messages and not bounced back to sender). Any thoughts on whether this is a server problem or our PC setup, would be greatly appreciated (I've given up trying to get through on their helpline). Thanks.
-
update from Feb 20th. My wife tried to phone the customer couldnt care less line on the 21st to try and sort out the excessive phone call pricing problem and they refusd to discuss it with her because the agreement is in my name. fair enough rules is rues but, as she tried to explain to the guy, i am (not to be too technical) as deaf as a post ! This does of course preclude the use of the telephone so i emailed the above department on the 22nd explaining the problem regarding the bill and also to authourize my wife to telephone on my behalf in future.They did in fact respond quite quickly ........ With a list of questions which stopped just short of blood type and what i had for breakfast. So up to now i have not received an answer to my original query but i am pleased to see that at least Brian R was alerted to the problem and he seems to have got an answer to the problem. Lets hope they they rectify the problem i, for one, will be much happier when i see the evidence on my screen in the form of the correct figures.In the meantime i recommend that you all check" MY RECENT PHONE CALLS " just in case you are one of the"few " but dont yet know it. Good luck
-
the pop3 email server for the postoffice is pop3.mypostoffice.co.uk and the smtp server is smtp.mypostoffice.co.uk in outlook express when it asks for the account name and password it is your full email address and password that you use to login to your self care portal on the mypostoffice website. Also the service level is great now if you call in your guarenteed to be on to an agent within 20 seconds whether the agent is actually helpful is a different story.Also there is a huge problem with the emails the servers are relatively new and cannot deal with the amount of accounts that there are my best suggestion for this is to go to gmail,yahoo,hotmail they offer you 1gb upwards of storage and very fast and user friendly I am with BT myself and whether I have an email address is news to me ive never needed it I have a gmail account and I hoghly recomend it just go to www.gmail.com and sign up for free! Any questions or queries in relation to anything to do with the postoffice please let me know.
-
meant to go live on the 20th of feb still nothink what a loada straight up crap people r nice on the phone but u will av more luck speaking to a brick wall,they say everythink is fine that my broadband is working along wit my house phone thats what they say neway an when i pick up the telephone i get no tone atall an plug in the modem i get no net ,spent way way to much money phoning this stupid company from telephone boxs,an they sent bt an message to say a enginner was gonna come out mmmmm he didnt show as well an when i do speak to the people they say all is fine wud love to speak to bt but they will not deal wit the problem since i signed up wit po extra so its kinda round an round we go man this shit is doing my head in if u av heart prob high b pressure stay well away !!!im 23 an mwe hair is turning grey from this crap so STAY AWAY !!!!
-
all i have to say is the post office is the most amazin service ive ever witnessed!!!! all the customer service staff are so helpful they have been able to answer all my quieries!! as far as the broadband goes no matter what any1 says bt are by far the worst so rude an just dont care about their customers!!!!!!
support your post office!!!!!! -
and this is for paul under the data protection act they are unable to speak to anyone but the a/c holder it is not post office policy it is the law!!!!!
-
Hi Guys, I received the phone bill for my PO Homephone this morning but didn't receive a bill for Broadband which I had expected. I phoned their 0845 number, was on for a total of eight minutes in which time I was told that 'something' had to be checked, music and then I was cut off. I phoned again and was asked different questions including my date of birth! I was then told that I didn't appear to be a customer of theirs???? My system went live on November 13th. I told the bloke that I had nothing but trouble since that date and it would be nice if I wasn't charged anyway as I'd had so many problems (tongue in cheek) Again I was told that they would have to check out the system to see exactly where the system had failed in not noting that I was a customer and they would ring me back. Needless to say, I havent received a call!
-
To the Former Worker, I have got Windows Vista so consequently I have got Windows Mail not Outlook Express. I have tried setting up a new account through Windows Mail using POP3 and SMTP @mypostoffice and using the password given by the post office but nothing happens, I do this because the PO e-mail service is useless. I have had to set up a free account with Hotmail to gaurantee being able to send and receive e-mails. Brian R
-
Complain to Watchdog.....things will NOT improve until the brown stuff hits a CEO desk.
-
I went live on Feb 26, so far the email doesn't work. Customer care confirm they have problems but are unable to say when these will be recified. They say I am free to use one of the free email services. The cynical might think that they are deliberately giving a lousy email service so as dissuade people from using it and consequently saving them the expense of providing the resources to make the thing work. Cynical? Me? I woul
-
I have been om my postoffice tor 2 monthes now, it is ok exept the email is a bit
on and off .So i use yahoo as well as mypostoffice untill it gets sorted out .As i think it will eventually. -
I DONT BELIVE WHAT THE HELL PEOPLE TALKING ABOUT THE SERVICE AS I AM WITH THESE PEOPLE SINCE OCT 2007, REALLY GOOD SERVICE. DOWNLOADING/UPLODING GOOD AS WELL AS CHEAPER IN THE COUNTRY. WHY U GUYS ARE NOT READY TO LEARN SOMETHING IF YOU DONT KNOW IT. ARE THESE COMPANIES ARE MORE GOOD GIVING YOU CD's TO INSTALL THEIR SETTING WITH TAKING MORE SPACE IN YOUR SYSTEM AS WELL AS WHAT IS THE SURITY OF YOUR SYSTEM SECURITY WITH THEIR SOFTWARE/TOOLS/SETTINGS INSTALL IN YOUR COMPUTER.
WHAT I LIKE WITH POST OFFICE NO EXTRA SETTINGS FOR THEIR BROADBAND AND EMAIL IF YOU USE OUTLOOK/WINDOWSMAIL/WINMAIL
if you read the above msg, u got your answer BRIAN R. pop3.mypostoffice.co.uk
smtp.mypostoffice.co.uk - both in lower case, username BOX... write full email address. -
The Post Office have ADMITTED that they have server problems on the e-mail service.Not all but some (many) users.
The web page for "my account" billing details DOES NOT work!
The method of billing I requested IS INCORRECT. -
I changed to Post Office Broadband last Friday. All went well enough, good speeds etc, until I tried to use email and ran into the same problems others have experienced. I emailed the Post Office helpdesk and this is the reply I received, copied and pasted word for word - can you beleive it?
Dear sir,
thankyou for your email. can you access emails through
www.mypostoffice.co.uk at all? this is the usual way to access the
emails as outlook express doesnt seem to be accepting our email server.
This could be because the post office are a relatively new broadband
provider and outlook has not made their programme to accept it etc.
Thanks
Post Office Telecoms Team
I'm now waiting for a further reply but don't hold out much hope of a sensible answer. By the way I have found a sort of fix; set up new Post Office addresses for myself and rest of family. Then, as per other replies, set up Outlook to receive your new PO emails. When you go to send an email in Outlook Express, you will see a drop down menu at the top of the email where the "from" address line is. Bring up your new PO email address and send it from there. At least you'll now be able to send and recieve until the PO find a proper fix. -
It is a great service! I have it and love it laods! all new suppliers have teething problems, give them time, it'll all work out for the better in the end. Just sing a song and you'll be fine!
-
The Post Office were very good at getting me started with Broadband. Excellent, simple instructions. The only problem was sorting out email. They failed to give any instructions as to the POP3 or SMTP address and I had to ring up to find out and it still wasn't easy. A similar simple guide would have sorted the problem and enhanced their reputation. Its working fine now on Windows Mail but it wasn't as easy at it should have been.
-
The Boss, Karyn and NT-Brain are the same person!! Get off ur high horse and look at the comments!!
PO are obviously useless and why should we support PO if they are providing us with a bad service!!! I as many others have been with PO, lovely customer service apart from they couldnt help me but were polite at least!! Didnt have a dial tone on phone even though I had my broadband working. Called up and was advised there was no fault on line and that it must have been my phone. 3 calls later finally got them to check line and by MAGIC there was no line!! It had been cut somewhere along the line!! But fair play they did get someone out within 2weeks to fix it without a charge! But took a lot of uneeded hassle and calls to get a result!! -
I have been with PO, since the end of last year.
No problems with it, as I have an MSN e-mail address.
ONE PROBLEM, though..
(Not an old computer) - yet the connection speed is terrible. My grandma's pc (about a 10 year old computer), has a faster connection than mine.
Games take ages to download. A normal game, for me, takes about 3 days, according to the time on this thing and Youtube videos, I have to pause them and sit there and wait a good 15 minutes, for them to finish, so I can watch them.
I left BT, due to them not being able to fix the connection problems. We had to ring the phone and make it constantly engaged, just for the internet to work and they had tried everything, to find the solution and nobody ever knew.
PO, is great. If you don't mind slow connection speeds! -
My connection speed is 12KBs, when I was promised 8Mb.
What is up? :(
It takes me 3 days, no switching the computer off, to download something. -
Just for people who are unsure if you are having a problem with your postoffice email on the website whether cant send receive email or you are getting an error message when you click on my email or if your getting cannot create folder error message on the left handside of my email section then you will also get errors with either outlook express windows mail eudora etc and will not be able to use it. Also some possible fixs for the email. If you are getting an error message when you click on my email in my account section and its something along the lines of "there is a problem with your account please try again in thirty minutes" Get a friend to send yourself a test email or send yourself a test email from another email account this can sometimes resolve the issue. If you are getting the problem where you click on my email link and it keeps refreshing back to my account section try deleting your internet cookies, temporary internet files and history. Just click in your internet explorer browser on tools -> then internet options and click delete cookies, delete files, clear history. Also in the general section of internet options click on settings and put a dot beside every visit to the page where it says check for newer versions of stored pages. And another possible fix is for people who have internet explorer verson 7 try disabling the phising filter just click on tools phising filter then turn off phising filter. Hope this is a bit of help.
-
aH THERE NOT THAT BAD I THINK THEY HAD A OLD CRAPY COMPANY AND A NEW CUSTOMER AGENT AND TECH TEAM TOOK OVER LATE LAST YEAR DUE TO POOR CUST CARE AND TECH ALTHOUGH THE NEW ONES ARE QUITE POLITE I DO UNDERSTAND THEY ARE ALL TRYING TO LEARN AL TEETHING PROBLEMS WORK WITH THEM AND THEY WILL WORK WITH,ANOTHER THING IS IF U ARE RUDE AND SHOUTING I HAVE FOUND THAT THEY JUST WANT U TO STOP SO THEY CAN HELP I COMPLETELY WENT MAD AT ONE AGENT AND SHE WENT MAD BACK WELL WAS TELLING ME NOT TO SHOUT AT HER SHE IS ONLY TRYING TO HELP I FOUND SINCE THEN TO BE FIRM BUT NOT CRUEL OR TOO SOFT AND I HAVE GOT ALOT FURTHET WITH THEM.
-
I've had this service for two months now. The bills are incorrect, and the e-mail very rarely works. I am being charged for all the calls I have made to them to resolve the e-mail problems.
The postoffice e-mail service is 85% non-existent, and all you get when you ring up is 5 minutes crap music, and one minute "Yes sir, we are aware of the problem and working on it"
Even their staff sound fed-up with them.
Their sales brochure is an infringement of advertising laws!
Alan Patten -
Since adding Broadband Extra to my existing Homepone Package in January i find that i cannot access my E-Mail. messages dispite several calls to postoffice helplines changed paswords i still get hit and miss connections. i have no problems with Googlemail.
Theefore i am not impressed with the system at all and would not recommend using the E-Mailing service currantly supplied by the Postoffice untill they pull there fingers out and put things right.
Ihave no complaints wih their broadband service in other area:s -
BRIAN R' ur an idiot. server details to be entered into third party email packages like outlook or msn are as follows, all in lower case:
incoming:
pop3.mypostoffice.co.uk
outgoing:
smtp.mypostoffice.co.uk
theres no @ -
I had serious problems getting a correct 'go live' date. First attempt failed but I had no router from them anyway. On the third attempt they still failed but the following day it suddenly happened without warning. The staff when you do get through (at least 40 min wait in the evening, apparently mornings are better) are really friendly (obviously they must be some of the few post office staff whos pension isn't being MAXWELLED at the moment. At least if you use the freephone number it doesn't cost anything other than time. I wrote to Alan Leighton (chairman) and Alan Cook (Post Office Exec) but I don't think they care, they just get paid huge amounts to close POs sell the land and wind the company (and the staff) up.
Don't bother with mypostoffice email addresses as the system can fail for days at a time. Setup a google address (you don't have to change it when you have had enough of postoffice broadband.)
Now it is working it is good/fast and cheap.
To those people who have had trouble with their connection, try unplugging all your phones. I had a problem years ago and left three ISP's in anger only to find my old BT phone was dragging the line down. It may not be the cause but it is worth ruling it out. -
I AGREE WITH BETHANY, THAT BOSS, KARYN AND NIT BRAIN ARE THE SAME PERSON
-
Umm, just deciding if I should swap from my 512kbps Tesco broadband to the PO or not, never had a problem with Tesco, just so slow. Maybe finally the PO have sorted out their teething troubles, I shall wait and see.
-
STAY CLEAR OF PO SERVICES! You have been warned they are a NIGHTMARE!
Brief list of my problems with PO.
- No Fully working Email service. Its been over 3 months now.
- Broadband service after the second week died and after 20 phone calls was eventually told that they had wiped my login details off of their servers and it would be 2 weeks before I was back on their system.....2 weeks later NOTHING!....another 10 phone calls later I was told it would be another 2 - 3 weeks before they could correct the problem!! Never been so disgusted with a company in my life!
- They didn't complete my Migration from BT correctly using my MAC, so BT has now charged me for broadband for 3 months AFTER my migration to PO.
-----------------------------------------------------------------------------------------------
WARNING IF YOU USED A MAC TO SWITCH TO PO BROADBAND: Double check that your previous provider has actually cancelled its service, PO did not follow standard procedures with my Migration, and BT has therefore charged me for broadband AFTER the date of my migration to PO. -
I have an Imac and I cant connect to the internet at all. My network configs. are all correct, location and info. all there. The annoying thing is I just set up post office broadband on a friends Imac, easy peasy, so thought mine would be a piece of cake, having done it already. My only saving grace is that my previous provider has not cut me off yet, so am still able to connect with original router.
Sadly as post office dont support mac, I have to wait until Tuesday (being a bank hol.) to call Apple for help.
Does anyone have any useful suggestions that could be the reason for my lack of internet? I have also tried connecting with ethernet and still no internet??? -
hannah call them if your connection is 12 kb. it seems unlikely that the service would even work if that were the case so it's probably down to cabling in your home or something. plus all providers have 10 days of up and down.
I called like the other day and got through to tech within seconds when i was looking for some radius details. The service is live 4 or 5 months old so chill out a little why would you want to use email on the site anyway it's not like you can't get free email anywhere you go on the internet anyway and if you move provider you'll have to get a new email address again and go through the hassel of telling everyone what it is. If your looking for billing or loved ones just phone them it's a free number and i'm sure they would register the changes faster. From what i've read a lot of you have problems that exist from previous providers... in that case why did you expect any better seeing as everything is handled by bt on the phone lines and such so there's probably an actual physical problem with your connection that would obviously take a while to sort out. and again i see a few people here that seem to have computer based problems. If you do why would you call post office. call microsoft or whatever. the instructions on the set up tell you what lights say that your online so blame your computer. One last thing Who the hell signs up to a broadband provider for their email, i mean really come on thats just stupid lol. -
Lawrence Johnson what the hell is your problem . ''Call watchdog, call watchdog'' it's like you've learnt your first work and think it's the most intelligent thing to say at every possible opening.
-
I am still having problems accessing my E-Mail Acount at mypostofficce.co.uk,when i sign in it gives an error message that my E-Mail address and password have not been recognised.
I am still awaiting contact from 24/7 helplines about this problem, my E-Mail address and password have worked very occasionaly so there is a problem in the sign in system.
My Broadband and internet connections are very satisfactory and fast in responce,can anyone suggest a method to overcome this problem? sensible suggestions please.
I have no problem with E-Mailing on my Google system, would POP in conjunction with Windows Mail work? -
Post Office Broadband,What a joke.
I think I wil take the advice of Alison Graham(January 6 2008)to see if I can get what I am paying for.
Signed up 5/2/08, Still have no incoming or outgoing E mail capability. It has completely turned me off broadband. Back to snail dial up for me. Good luck to all the rest.
Regards Benji.
PS Madam Whiplash! not very literate, or articulate eh. -
Post Office Broadband ! or should that be Post Office sleight of hand. I think I must take a lead from Alison Graham (January 2008) to attempt to get what I am being charged for each month.
I signed up in Feb 08 for Standard,and as of today I still do not have either incoming or outgoing, E mail capability. The situation has really put me off broadband,so I think it is back to snail dial up connection for me,at least it worked properly.
Wish I had discovered this site before I signed. Good luck to all who are still suffering, Regards.......Benji -
this post office broadband is useless, two dodgy cheap and nasty modems that don't work, no e.mail in over 2 months, staff are pleasant but god love them they haven't got a clue and don't have any understanding of IT at any level. Ringing support is a complete waste of time they constantly tell you to keep on hold until they "test the line" which I have already done myself and I know for a fact it's the p.o's server's etc that simply aren't working properly.
finally established a connection 2 weeks after supposed to go live only for it crashing a week later, rang again to complain and was told it must be my pc, had to laugh because i've worked in computer programming since 1990 so i do have a bit of an idea about the set up on my machine:).
my brother in law works for microsoft and told me to go with BT but i didn't listen to him, now he's laughing his head off every time I tell him the lastest.
all in all the service from post office is completely unacceptable and is run by a bunch of amateur's who should stay in call centres and sales offices and away from IT.
anyone claimed a refund for lost service or connection delay etc yet?
good luck and keep at them!.
p.s if anyone from post office is reading, when i tell you my broadband service is down,it is down due to your own stupidity and not my set up or machine software!!!. -
Well finally got my E-Mail system up and running okay. Spoke to someone who seemed to know what they were doing did not get his name,sorry;the way to get connected is to set up your homepage as www.mypostoffice.co.uk,so that when go onto internet explorer your postoffice home page immediatly comes up giving access to your E-Mail account.
Hope this helps most of you solve your problems, good luck
You can still use Google or other seach engines from your Postoffice Homepage -
This does not look good for me then, I have been having major issues with an other supplier called Pipex (Tiscali, Bulldog and freeserve all the same company) I live in a 7.6Mb area and had no problem with Utility Warehouse a continuous 3.5Mb to 5Mb day in day out. Pipex where sold to me by a good and trusted friend and unknown to me had just been taken over my the hated Tiscali, my broadband is now slower than dial up at 10kbps between 4pm and 11pm then shoots up to 4-5Mb I know this is a contention issue but try and get them to take responsibility.
I will have to say this though the Pipex team lost all my details in November so no Broadband or telephone throughout Dec, they promised 3 months free broadband and telephone and also to help pay BT for the reconnection £120. Now they have lost all that to and refuse to listen or send me the recorded conversations. Pipex are a bunch of thieving, lying b*****ds.
I have now gone to the good olde Post Office and after reading all the previous am wondering if I have just done the pot to kettle trick. I hope not I have everything ready and go live on the 2nd of April (thank God it's not the 1st), is there anyone out there who has a good word to say about the PO? I also must say the call centre answered my call before it even rang, anything is better than this rubbish from Pipex (Tiscali, Bulldog and Freeserve) I would recommend semaphore before that bunch of companies.
When will we in Britain get the truth from these companies we all know that we will not get the speed they advertise yet they wont just tell us the real speeds (7Mb = 700kb download) if we where sold cars that way they would be telling us out Ford Focus would do over 1,200 MPH. I always thought mis selling was a crime? I think they call it fraud. -
Horus Mate , I think all of us have to realise that every ISP provider in this country al have the same business ethic. It seems to me that the ethos is (screw the customer at every opportunity).
It sticks in my throat that these shysters can and do get away with this on a daily basis. It goes without saying tha at the end of my contract,I will be moving away from the Post Office unless there is a substantial improvement.
A few nights ago I checked my B/band speed, guess what?56*8 kb/s yes thats right. I have just done it tonight 3/April and it tells me that tonight it is running at 1*6 m/b.I wonder!
I suppose we have to give them a little more time to get it right,being a new player in the game but judgeing from other comments on this site, patience has almost been exhausted. As of today, Im still not getting what I am paying for each month.
Come on Post Office! get your act together Grrrrrrrrrr Benji -
I have just read the comments by an individual called Gabriel. 28 March. This person must work for Post Office Services. If he does ,his diatribe reflects what kind of mentality prevails within the organisation.
If he does not , pull your neck in mate! Lawrence Johnson is quite right , to say what he wants within reason, in fact I did the exact same thing and E mailed BBC TV. whether or not anything comes of it is for BBC to decide.
Why would anyone go searching for E,mail addresses elswhere when they are paying for their isp to provide one as part of their sales propaganda. Try a little respect for other peoples views mate!and a little courtesy would*nt go a miss We are not all smart arses! Benji -
I've just setup a Netgear DG834GT (OEM) for a customer. I had to do three things.
1) Up date the routers firmware to 1.02.14
2) Phone Customer Care Line,explain to them what I was trying to do (that took 20 minutes) then quoting the cutomer PO referance ( after some confusion as they said that the BB had been cancled 7 times. But it wasn't). I finally confirmed the login name and got a password out of them.
And the third thing was...
2 Hours of messing about -
i find the po service simply sublime. people shpold stop complaining and watch eastenders!
-
and emmerdale too!
-
"benji" you are 100% wrong you do not pay for the email addresses from the po they are free and if you look in the "terms and conditions" you would realise that they dont have to provide it they are doin so on their own behalf.keep it up postoffice!great work
-
Ordered Post Office Broadband Extra on 7th April, received welcome pack saying I would be going live 0n 21st April.
Today (18thApril) phoned customer support as I am still waiting for my Router.
Was told that according to their system I had only ordered Home Phone package and that it would go live on 28th April.
Received a letter from B.T. saying that my phone account would discontinue on the 18th April at the request of the post office.
Told them I was not impressed and that I hope I get a better service when I go live.
Now have to wait for them to re-order a router and that I will not go live until 28th.
Apparently!!! the mix up was something to do with their automated ordering service (yeah, right).
Will let you know how I get on with setting up my email address.
Should be interesting.
Was 9 years with AOL (have I done the right thing).? -
All of the problems that you have had with Post Office Broadband, have they been resolved or have you all given up comlaining? I haven't seen any letters lately on the subject, so, either everything is ok or you have all given it up as a bad job. I have always been able to send via OE but not receive but after a lot of complaining am now able to receive on Microsoft Outlook, not ideal but better than nothing, but OE is a definite No, No, Anybody else in the same boat? I would like an answer as from what I have read, a lot of people are just carping about the other letter writers which isn't helpful to anyone who has asked a legitimate question. From what I have read, there doesn't appear to be any answers to the problems that we have all been having.
-
Jake, I too can only receive emails via OE. The webmail page doesn't work ("folder empty") nor does any of my on-line billing/recent calls etc. Deleting temporary files etc doesn't fix it for me so I've been complaining to the PO for several weeks about this now, but just keep getting fobbed off. I'm not convinced that they actually have an IT team at all.
-
I signed up in November for the combined broadband/homephone service, having had very satisfactory telephone service for at least a year. It was a bad decision. I have had at least three periods with no Emails for up to a week. I wrote to Newcastle to complain, and I have sent Emails asking for an explanation. There have been no replies and not a word of apology.
I am committed for one year, and I can't wait to get out. -
I have not been on this forum for a month now and it looks like nothings changed, I have managed to divert my e-mails from the post office into my windows mail and I also have set up a backup e-mail address with Hotmail Live (very quick) My problem now is I have not received a bill since early December, I have sent several e-mails to various PO departments but have had no reply, I phoned 2 weeks ago and was asked if I had cancelled my account, yet they could tell me how much credit I had on my budget card, then they said they would have to set up a new account, again I have heard nothing. I shall be contacting the ombudsman shortly if I hear nothing in the near future. I went live on Dec' 20th and apart from the e-mail side and now the billing I have been pleased with the broadband part, I live in an area with a weak signal and no supplier can offer more than 512k, plus I am an amateur OAP
-
ive been with the po hp and bb ages and everything is brilliant! any questions or complaints ne1 has direct them to me and hopefully i can answer them for you
-
In reply to"Po,simply the best.
Christ Mate what the hell are YOU on! they seem to have got you well brainwashed. That maybe how they wish to present it as being free,but the last time I looked I found that there is nothing for free in this world mate I guess it*s just part of the con.
How much are they paying you for this?surely you have something better to do with your time,or,should the public be warned that there is a Post Office mole on this site, curses upon you sir ,may a thousand plauges visit visit upon your abode.
May you be banished to the wilderness and forced to listen to Jimmy Shand records, and may you be sentenced to carry ferets down your trousers for all time, and finally,may all this come to pass. Benji. -
Jake mate!
You are not alone,I went "live"5th Feb 08 and still a waste of time trying to get any sense or E,mail service out of the Post Office mob. We have*nt given up Jake we are all trying to get our voices back after trying to make ourselves heard.
Cheers to all, Benji.
P S beware of (PO Simply the best). -
4& 1/2 month's in to this contract & still got problem's they the good old post office don't reply to any thing u say or do phone no-call wise still lost connection no e-mail ever yet ????????? bills all wrong tryed/cryed to sort it with no joy yet!!!! multinational cowboy's!!!!!! THE GOOD NEWS IS NO MAIL
i hear there going to deliver all lost mail by stagecoach
>>>>>>>>>>>>>>>>>> -
No, everything hasn't been sorted out and I haven't given up complaining to them. Nearly 6 months into my contract with PO and I still haven't received any bills and my online account details have never been updated. It seems there is a backlog of problems in their billing department and I will be contacted in due course.
-
benji honestly will you get a grip! what company do you work for? do you like abba you are blinded by them shades that you wear around your decevious eyes. i have the post office homephone and broadband and its the best service. you know there are more things to worry about than internet connection benjamin. look that worried about email???hotmail????? get a grip benjamin and maybe get a few brain cells 2 lol you suck man
-
po simply the best!! i tend to agree i was told i would be goin live on the 6th feb quess wat??? i did and i have had no problems at all! any time i ring up i get a high level of customer satisfaction and i have to complaints at all!!! all i want 2 say say is keep up the good work guys!!!
-
Statistically, out of 86,347 customers who signed up since October 07, only 1,342 have had Broadband of Phoneline issues. If you ask me, that's not too bad a statistic. Better than most ISP's out there...
-
po worker who has NOT got a clue. can u tell me why none of the complaint calls are ever recorded with the postoffice? i believe this to be the reason why you apparently think statistically they dont look bad. if its not recorded anyone with an ounce of sense can work out for themselves that the figures are not true. i was told by a post office employee yesterday that whenever you phone the customer care team, always ask for a REFERENCE LOG NUMBER!!!!!! with out this your calls are not recorded, or lost and can't be statistically true, so wake up & wind your neck in cos you dont kmow what you are talking about? has someone paid you to write a good report about the p.o? or are you just niave? i have been a customer with the p.o long enough to see that they can't handle the unindated amount of orders that the p.o have taken on. the system they have got is either no good or its the staff who cant work with it cos it is just a load of shambles at the moment and i eagerly await some improvement of any kind!!! yes, the people are very polite when you speak to them, but they give you the feeling that they are chasing their tales passing you from dept to dept and no improvement as of yet. still waiting for e-mail like most other people! masses of previous problems, calls,billing, etc. what makes you think that the p.o is better than most i.s.p's when they have never got it right from the 1st day they provided broadband????
-
For PO simply the best!
Long time since I was able to grip anything mate!
2 I don,t work for anyone,no need to.
3 Your remark about brain cells, what would you know about that
subject, seems to me if you had one it would die of lonliness
4Sense of humour, do you have one?
When you cut yourself, is your veins full of PO PO PO,or is there any sign of blood?. If you reply to any of this,can you make it in Queens English ,because I ain,t hip any more dude ,know what I mean John.
Christ mate you didn,t half bite at my last reply eh,hook line and sinker. I bet you these comments are as welcome as a fart in a spacesuit.Stay off the weed man,it not only rots the brain but it also brings on the dreaded lurghi, chill squire, by the way, my name isn,t Benjamin you wart. Cheers to all Benji. -
PO worker who has a clue.
I hear what you are saying sir,but it is a sod for those unfortunate subscribers who are feeling short changed by what has happened to them,myself included.It would be nice if all the hype on TV was correct, but sadly the reality for some of us is quite a different matter. Why does it seem so damned difficult to honour the statements made by the PO,for ALL of us. Statistics of course can be made to say anything one wants to say but they go nowhere near solving todays problems that still exist for the 1,342 of us.I for one am no nearer getting my e,mail problems sorted. Ok I know it,s easy to set up with Windows Hotmail,which I have done,but surely that,s not the point. Does anyone else have a view on this subject, I hope so. Cheers to all Benji -
FAO Christy Post office Fan.
Ok,mateI,m really pleased that you are happy with the B/Band service from the Post Office.I also agree that on some occasions when using the help line I got some good advice. I said on some occasions,meaning at other times I got no help whatsoever,and in fact on more than one occasion I was switched to some one who could not speak the language.
I too was supposed to go "live"on 5 th Feb, but was still fighting,two weeks later to get it up and running. I,ve just looked again at the comment you posted and it looks a bit tongue in cheek. You don,t happen to be related to PO Simply the best do you? Regards, Cheers to all Benji
PS Beware PO simply the best -
benjamin seriously did u set this forum up yourself ya weirdo. hi honestly somebody who is as vicious as you old man used to get tortured.sorry if i dont speak the'queens english' but if i did would i be king u prat. go get a good isp like the post office. look hi honestly just do your everyday things and get a grip on life man. thank you please lol:)
-
oh and by the way i know who you work for!!!!!benji tut tut
-
Well, having signed up for po broadband/phone package i got very worried when i found this forum after signing up...lots of unhappy people. i was concerned that i would not have any email or be able to use my existing equipment. i read through the forum comments and from it was able to use the info to set up IE with the po account - no real problem . also using info from this forum i was able to set my own wireless modem router.(i dont pay for the more expensive wifi package version). all the information is contained in the netgear modem. im no IT expert but if you can program your own modem its possible.
also my account went live exactly on time, 8th april.
i have not used the helpline so wouldnt know how good or bad it is....but probably better than Vmedia.
so far so good . much faster than Vmedia basic package for effectively the same price.
ps. my first bill came through the post. -
FAO PO simply the !!!!!!!!!!!
You have not got the foggiest idea who I work for, or is it that you can,t read. Any way if you love PO broadband so much you haven,t got I very high expectancy of life have you? still an out and out shambles ,and the broadband ain,t much better,wake up you tosspot get yourself clean and smell the roses you Jesse. -
My latest report from the post office, they are having problems with BT over the use of land lines and it should be sorted soon, I have not paid anything for 6 months so heaven knows what the bill will be. I am not going to keep anything crossed in anticipation, I want everything moveable like two fingers to gesture with or to poke someone in the eye or a swinging foot to kick someones A...
-
I've had no real problems with PO system for using the internet for surfing but e-mails are a totally different matter. The whole e-mail system is cumbersome, does not work well, poorly designed and the Help and Broadband Assistant are rubbish! I also find the phone staff nice but not on the ball.
-
With Homephone from 11th December & Broadband Extra from 28th Jan...yet to receive a bill and have never been able to access account information. E-mail a problem from the very beginning & advised by Post Office to use Googlemail or similar.
Technical support people very good and one fella by the name of Tim...excellent as he phoned back within minutes with good advice. As for customer services biggest problem is the billing/account side. Have contacted them several times asking when they are taking payment and they seem genuinely unable to answer. This is a worry as like most people I have to budget.
I will almost certainly change to another ISP at the end of the 12 month contract, but past experience has indicated that many ISPs are no better than the Post Office and in some cases far worse.
However, in conclusion, if you do work for Post Office Broadband and in technical support, please accept my thanks for being friendly, polite, interested and helpful. -
I have just installed PO Bband for a client and it went without any problem. Just plug and play. The adjustments to Inernet Explorer were simple.
The PO does not appear offer an Email account so users can use the free Webmail type accounts from hotmail or Google. With Google, users can easily set up client mail too, if they do not like Webmail. -
I had some trouble with my Post Office Modem.I rang the services department and
was promised a new modem by return. I was delighted to have one sent to me by
return. This I installed and works very well. I had had the best attention that could be
given by that department and even had a call back to check if all was well with my
system I informed them that I was evry pleased with the attention given to me
Thank you Maria, and Issac of the Technicians Department. -
Tried to purchase PO phone and broadband. Waited all day on 19th May for connection. No-one came, no-one called! Called them on the 20th to be told the order was "in error", then we had "someone" cancelled your order, you now need to re-order and wait 7 to 10 days (I need a new phone line you see).
So, I went back to my old ISP (PlusNet) on the "better the devil you know" basis. I emailed the PO to wish them farewell and subsequently received a reply to say they could have "fast-tracked" the order given the circumstances.
Well, my view is that the PO should stick to selling stamps and leave telecoms to the "professionals". -
, Most things have teething problems when thay first get started , I have been very happy with my phone and broadband package: I feel I am dealing with professionals in the telecoms department Your,s satisfied P O broadband user P S Ihave not tried to use my PO email yet as windows hotmail is very quick ,So i am easily suited but i suppose when you need it for lot,s of other thing,s it would be very annoying
-
Hi, Found most of your comment,s very interesting,Ihave been a PO phone user ro for a long time with no broblem,s so when I needed broadband Iwen,t with PO I had a lot of broblem,s in the beginning . they went on for quiet a while but have now settled down and Iam alway,s able to get on internet .I have not tried to use PO email as I find windows live hotmail to be very quick and simple so untill I need to set PO email Icannot complain . Monica
-
Hi. I'm still waiting for someone from the PO to contact me, since February I have sent 10 e-mails to various departments, one letter and 3 phone calls. The phone calls have been non productive and no one as respoded to the e-mails or letter. I will give them a couple more days before contacting OTELO. I am still waiting for a bill after 6 months and my account details are way behind. When I read the comments made by PO simply the best, I think he is a right moron, or the biggest tosser going.
-
MY POST OFFICE Sells stamps & postal orders so should this dedicated team .Have you rang them great for no help & rubbish music at your cost not free phone
-
i signed up for the post office service and it was an unbelievable service. i agree with po simply the best. its by far the best isp out there.all the people that complain need a social life as there are far more important things than isp.
-
any kind person out there signed up for the wired version of post office broadband willing to outline the settings needed to use a wireless modem, please?
a friend of my father has signed up for postoffice broadband i was aghast to find that they don't supply any settings.
personally i use plusnet which has been fine for the 4 years i've had it, baring an occassion when they lost e-mails for a week!
cheers! -
erm - further to my post above someone might find this useful
essentially it appears that there are two passwords - the one you get when you sign up and another embedded in the router.
to find out what these are for particular account, logon to the postoffice website using your username and original password supplied when you received your welcome pack.
The website says:-
"When setting up your third party equipment you will also be asked for a PPP login and password, this can be found by clicking on the My equipment listed under My account in the menu on the left.
The other parameters that may need to be set are as follows:
VPI: Set to 0
VCI: Set to 38
Line protocol: Set to PPPoA"
the login is in the format XXXXX.postoffice@mypostoffice.com rather than XXXXX@mypostoffice.co.uk
i haven't tried the above yet, but i have a feeling it may well work!
what a palaver! there could be a lucrative side income for someone in these recessionary times setting up routers for mad old people who are insane enough to sign up for this lousy broadband. gggrrr!!! -
Well I've been with PO for couple months now...no problems.
For Nick and others who want to know how to convert from the PO provided equipment you need the USERNAME and PASSWORD from the PO router. These are different to the PROVIDED names.
First backup the PO router using the router utilities. Again, you have to log into the router using the info on the router base.
Once backed up to a suitable location open the XML file using notepad or wordpad. Its just a text file. Carefully identify the first mention of username and password. These are written in hexidecimal (base 16 numbering), copy and paste the the hex names contained between the quote marks into a notepad file.
Each two hex characters represents a normal letter. Type a space after each pair of hex characters to spread it out.
The last 28 pairs of hex characters represent
.postoffice@mypostoffice.com (28 letters and symbols)
Are you following?????
Now the hard bit. Using simple code cracking tecniques you have to decode the hex. I dont know if all routers use the same coding but as the username is so long we can work out many letters. Write down the alphabet. Take the letter "o" its repeated 5 times above. In my router its represented by the hex characters 90. f is represented by 99 etc etc. Therefore you can work out the whole alphabet. As the alphabet goes up hex is counting down. a is 9E, b is 9D, c is 9C. Google hex to find out more.
Eventually you will have the alphabet in hex code.
Just decode the password and bobs your uncle. Did you get that????
User name is based loosly on you login name. Password is different. Use the same settings contained in the PO router.
Feed all into your own WIFI router and hey presto.
Sorry PO but its just not fair to keep these things secret.
Use the OE info supplied by LEN jan 14th in this forum to save using the PO webmail. You still maintain the PO email address but use OE instead. It works.
Best of Luck. -
i abs love the service i got 2day. i phoned up the broadband technical support today and they helped me so much as well as made me laugh with a few jokes while i waited well done.
-
Can anyone tell me how I can set up a News Group? When I contacted the helpline the woman said 'What?' and rushed to ask a superviser. Came back and told me that the Post Office don't DO that! I have always been on soc. genealogy. britain for genealogy research but I can't do this now. I have been in to Google which, when I click on News Groups, immediately opens an Outlook Express box to set it up but I HAVE to have a NNTP server and of course the PO don't support it. Help!
-
Hi everyone,
I've been reading your contributions with interest. Len, we tried your suggestion, it's the only thing that works to get emails sent out of Microsoft Outlook, however, they are not reaching their destination! Any ideas? -
You need a newsgroup account. I used to have one with BT wut when I lost it I bought into a service. Try a google search for free newsgroup accounts.
Good luck -
Hi guys
btw Im not Len but his method seems to work with my OE in XP.
In OE "accounts", I guess youve set up a post office account using the add mail account wizard from tools> accounts in OE. On the servers page you should have:-
Incoming mail server is a "POP3" server
Incoming mail is "pop3.mypostoffice.co.uk"
Outgoing mail is "81.140.160.148"
Account name will be "*******@mypostoffice.co.uk"
Use your PO web login password.
NO need to tick the other boxes.
Nothing needs to be changed on the other pages.
Make sure you set this account as default. Also when sending the email make sure you send it FROM the PO account you set up. Its on a pull down menu if you have several email accounts.
Ive got a feeling I had to send an email to myself to get it working though...easier as I pick up several email accounts which also work fine through PO and OE.
You can only send emails from the PO account you set up.
It really does work. -
By and large I've had a good set-up with PO. All things came as promised and I've been on line for a couple of weeks. I'm using Outlook Express for email and although it works generally well, 2 sent emails seem to have gone astray. Is anyone else out there losing emails?
-
I am so glad I found this blog. (Thank you Google.) I was attracted by a full page advert in the Radio Times. I was going to sign up for HomePhone with BB Extra because the land line charges would have been included in the monthy account rather than being an extra.
However :: seeing all the complaints, and seeing the problems with newsgroups and emails, I'll stay with Demon for the time being and go wireless with the help of my local computer shop.
Thanks everyone. You've saved me a potential bundle of grief. -
Hi there Alan, if you go back far enough on this forum you will see a lot of us have had problems with sending and receiving e-mails. I have gone over to usinf HotmailLive no p[roblems. My big problem is that I have not had a bill since the beginning of December. They tell me they are having trouble with errors in their accounts department. The actual wording is "We are currently expreiencing difficulties iwith accounts due to a system error, this why no bills have been generated" and they go on to say they have no time scale to rectify the problem. What a farce.
-
I went live on November 13th 2007. I already had Post Office HomePhone for which I HAVE been receiving bills but none, as yet for Broadband. How are they going to calculate how much I owe? I certainly don't want to pay full price as having phone and Broadband together work out cheaper.....well, saying that, Broadband is VERY cheap if I am not paying for it! I just do NOT want a horrendous bill to pay when they eventually get their butts in gear.
-
I've recently spoken to PO regarding download limits. They tell me that they haven't got this part of the system up and running yet - what a surprise! - and that at present there are simply NO DOWNLOAD LIMITS. So, all you PO folk, have fun! Thanks to Brian R' for your reply - duly noted.
-
Jake, the information I have received from the PO regarding billing is. I quote,'OFCOM are the Telecom regulators, in the event of a customer remaining unbilled for an extended period of time, the service provider will only bill for the following. 3 months of line rental in arrears, 3 months line rental in advance. 6 months calls in arrears, 6 months call features in arrears.
Customer will be given an aditional period in which to pay and we will discuss any needs with you when the bill does arrive. wWe do not expect you to pay immediately if you cannot. When the bill does arrive, you should call our Credit Management Team to discuss a payment plan with them.' Unquote. It would seem there are loads like us out there. I have approached OTELO, the ombudsman, so will keep you posted. -
why oh why did i go with the postoffice. everyone knows the saying you cant teach an old dog new tricks, well the same can be said for the postoffice.
up to 8 mbps
my speed never goes over 1.1mbps
now i pay £25 a month i think for broadband extra, now i am told that this 1.1 mb connection is acceptable. NO when i signed up for the internet (broadband) 5 or 6 yrs ago i never had a problem up untill tiscali and the postoffice.. anyway when i signed up to postoffice my line could handle 2.2 mbps but they have done something cause now when doing an availability check on my phone number it says 1mbps
my advice to anyone DO NOT USE POSTOFFICE. THE POSTAL SERVICE IS BAD ENOUGH. -
Hi. A respond to Alan June 27th 2008.
I took out postoffice Broadband Nov 2007 and it's been hell ever since,loosing emails like Alan,errors coming up when i open up Outlook Express for my emails,can't get on line.when i get back to them they say,we have a server fault,it should be rectified in 48hours,some times it is but after all this time i am still getting problems.I think it's a ongoing thing,and there will always be a problem of some sort.Iv'e had enough and changing in November when the contract runs out. -
Hey everyone jus going thru the comments since last i was on and i can say post office have now everything going correctly as for emails there still is a small problem but that can not be helped by the call centre staff as it goes higher up than us...
As for peoples dates they go live dont go by the letter you recieve from your current provider we give you the takeover date not them...
Now back to emails stop being bitchy about it there free we dont have to provide it too you so bear with it read the ******** small print as long as you connect to the internet we are providing you with the service we said we would and we will supply the fastest possible ...... -
Response to Lewis. Far be it from me to defend the Post Office (it leaves a bitter taste after all their inefficiencies!) but your problems of 1.1mbps speed may not be of their doing. I'm close to an exchange and I've been getting 5mbps since going with them. Numerous people have told me that the distance from the exchange, and the quality of BT connections are the key factors. A colleague of mine living in a Beds. village is with Tiscali and he's only getting 500K, despite paying for 8M. Have a word with your local BT people and see what they say.
I'm an eternal optomist, and I'm going to stick with PO for the time being on the grounds that they surely can't go on being so hopeless. We'll see! -
Brian R, thanks for posting the information you have regarding the billing situation. I've been with PO for phone and broadband since October 2007 and have yet to receive any bills from them. Like Jake I'm worried about getting a huge bill when they do eventually get their systems up and running. Please pass on any response you get from OTELO.
-
Message for Alan. The thing is my 2 next door neighbours phone lines go to the same splitter box on the out side of my house and their lines are both capable of 3mbps if they had broadband.. have spoken to BT and PO today and they cant explain it even the 3 BT engineers that have been to my house cant explain it... So my question to anyone is (Can you explain it, it's the same line that goes to the exchange the lines are all the same age).
On that note i think i will go and have a pint, take my mind off the internet. -
What's going on with PO is so puzzling, in that their problems seem inconsistent. If they had fundamental system errors then it'd be the same for all of us, but clearly it isn't. Basically, I'm getting a good, fast and reliable broadband service, and my bills have arrived so far on time - all in proper detail, but I'm unable to access any on-line billing services, and my requests for this to be looked into are simply not acted upon - I guess that they are as frustrated as we are.
Response to Lewis: Sorry, I hadn't realised your situation. I've no answers, I think your beer solution is as good as any - I'll join you! -
I am also an unhappy Post Office HomePhone with Broadband Extra customer and I am trying to get my contract cancelled due to the fact that I am not getting the service I signed up for. On the email issue it is worth noting that clause 28.2 of the Post Office terms and conditions state “Both (broadband) packages include the use of 5 email addresses ....� It does not state that the email service is free. Through frustration at the lack of progress I have contacted OTELO and BBC Watchdog in the hope that at the very least others can be warned of the Post Office broadband problems – perhaps others may wish to do the same.
-
My friend is on PO with standard wired router. He has been told by PO they will not upgrade his contract to wireless, even if he pays the difference. Why not?
Anyhow, he was told by PO support to go to PC World, get a NetGear wireless router and adapter and it will all work as it currently does, but wirelessly.
Are we being naive to believe this will be as easy as they say, swapping over to the new router and wireless adapter? I know we will have to setup the wireless key and adapter software on the PC but do not understand how the router installation is transparent to the end-user, i.e. no installation CD required???
Can anyone shed light on this? -
message for digger
see my response date 14th june. As said i'm not an expert but it worked for me. The PO might provide all the info required if asked. But as I said the User name and Password are different to that provided in your letter.
Ive been with PO since early april. I send and receive emails using Outlook Express no problem (see June 23rd response).
Basically reasonbly happy. -
im an agent and i never seen so much moaning.
po broadband is one of the best bb out there.
there is one or two problems and the bb is not as bad as use are making it out to be.just bare with us and we will solve ur problems and listen what we have to say and you could be off the phone in no time.
the e-mail server will be fixd when the release of the r800 which is due to be released on the 23rd of august.
all i ask is just be patient and we will get ur problem fixed. -
Hi went live with P.O.Homephone and Broadband Standard 22/02/2008.Found the set up of `plug and go`needed much more knowledge.Just received first bill 1/8/08!!!
Don`t have any grumbles with the system,but,like many others,e mails just don`t work using Outlook Express.Spent a Fortune in time on the phone to p.o. Staff.They don`t seem to know what to do!Thank goodness i have access to another e mail service provider who is `spot on`,every time.Hope this helps if you are struggling. -
Message For: just another message.
u have just proven a point to me that post office will not admit..
What is it u ask!!
Its A fault with in the postoffice, all these glitches and things not working.. and my slow internet...
Now tell me this Who is your isp, ?? and you say u r an agent, an agent for who, what company?? -
Not only are post office Broadband performing well above industry average for all Broadband providers in the UK. But now from the 8th of September the prices for the packages are going down. BB standard and BB extra will both go down £1. Homephone and BB standard is going down £3 and Homephone and BB extra is going down £2. Obvioulsy as some customers know there has been problems with the email service. Alot of these problems now seem to be ironed out and regular maintence is being carried out on the email servers (these messages are on the mypostoffice website when you log in to inform you of the maintence). The majority of the complaints that are made on this blog are relating to email and I find it hilarious that nobody will acknowledge that there broadband is working fine (or you wouldn't be on this website) but would rather rant about emails when they can subscribe to any of the free email services out there (yahoo, hotmail, gmail etc.)
-
Thanks to the PO for their contribution on Aug 25th. I'm disappointed in the response, in that comments I have made HAVE been positive, but I've pointed out difficulties in the on-line admin side of things, which I have to say are still unresolved despite calls and emails. Of course there are always going to be people who go 'over the top' and expect the earth, but I don't think it unreasonable for a company with the clout of The Post Office to either deliver what they promised, or to give good reason why they haven't. It is too easy for any service provider to blame unreasonable customers, when clearly there are many reasonable customers with valid greivance, albeit minor. How about clearing the air with a general apology for the difficulties and an invitation to customers to be helped in resolving outstanding issues? I appreciate the reduction in costs, that sounds very welcome, but come on PO, be user friendly.
-
In response to Alan's comment.
After reading previous comments I have seen that you have stated on numerous times that you are pleased with the broadband aspect of the package which I am delighted to hear. As previoulsy stated (and as customers know) there is issues with the email service. If the issue is with your online billing, generally this is one of the easiest issues to resolve. I would advise you the contact technical support and they can raise this so your account will link with your billing account. If you have already done so then I would advise you unfortuantely just to sit tight until they can link your account. If you are having any other issue, I would be more then happy to try and offer some sort of resolution. -
I joined the Post Office's home phone and broadband extra package back in December last year. There was some initial teething problems with billing and I was told that I was unable to pay via Direct Debit so I am currently being billed quarterly and able to pay by cheque. I have been sent three red letter billings over the course of connection saying that I have not paid for the services which I had. On each occasion the PO response was that it was a computer error. On thursday 28th August my broadband went down and was fixed on the following morning after lots of phone calls (a few hours on the phone). This afternoon, 31st August, again no connection and managed to get the problem sorted after 2 hours of technical help. The problem each time lies with the PO server rejecting my account. No explanation but the guys on the other end were mostly helpful when I could understand the overseas dialect. Before this connection problem I had no broadband issues and was very happy with the service. I hope this is not a regular problem and has anyone else experienced recent disconnection from their broadband?
-
In Response to Clare W 31st August 2008.I took out PO broad band in Nov 2007 with a similar problem as you had with disconnection and not getting onto the internet,and problems with my email system,but things at the moment seem to be working ok.but as far as paying via direct debit that was also ok,they did tell me that they prefer that method of payment.I should get back to them and see if you can get it changed.Hope it works out for you.
-
Hi all.
Sorry if this has already been mentioned but just quickly scanned the rest of the messages. Im currently having problems with my tinternet. Went live on 19th august while i was on my jollies when i got back at end of august plugged in router etc and hey presto good internet connection. Next day however nada, not a thing. Phoned tech support and a cease has been put on my line. No one can explain why, no one seems to have an order to cease the broadband and i certainly didnt ask for a cancellation. Phoned tech support back, theres no cease on the line...we'll do some diagnostics so phoned them back when got in from work. Cant do diagnostics cos theres a cease on your line! Guy said he would re-order broadband, should be active in 48 hrs....nothing. Phone up tech support, theres a cease on your line. Ill re-activate it, could take five days........and now im waiting. Not holding my breath.
Has this happened to anyone else? -
Just spoken to tech support again and new order has been cancelled.
-
Can't praise PO enough. ~Couple of teething troubles i.e. Password (theirs!!) failed and couldn't access e-mail. Both faults reported using their e-nail address. Even had the courtesy to ask afterwards if their Broadbans Assistance had worked. The answer, "Yes".. All done on the net, no need for 'phone calls, no need for letter writing. My verdict - 5 star
-
now the 18th of sept and still without internet. Really annoyed that when PO agents say they will call back they never have. Mobile phone bill is now huge due to having to keep calling tech support. Have raised the issue with trading standards.
-
Hi its me again, I finally got sorted, I did contact OFTEL they informed me that the PO were having billing problems ,as if I didnt know. They asked me to give them a few more days which I did and bingo I received a bill after 8 months, as it is their fault they can only back charge a certain way so I reckon I saved about £100. I still think the PO is crap, but until my 12 months is up I am stuck with it. Hope you all get sorted amicably. Signing out Brian R
-
Another 1.5hs on phone to post office today and still no broadband. Have sent letter of complaint stating i hold post office in breach of contract and that i will be seeking recompense for monies paid.....see if this does any good.
-
po still havent got emails from march
-
Well hey presto...i seem to have internet again. :-) See how long it lasts this time ;-)
-
As far as I am cocewrned the systen is working saisfactorily. The only 'gripe ' I have is with the accounts department. I wanted Direct Debit to be paid monthly. First I wrote to ask for monthly DD with my original application. I was told to 'phone as they couldn't deal with it by post - yet they sent me a Mandate form to complete. When nothing happened I e-mailed them only to be informed that I had to 'phone !! Seven weeks adter my 'go live' date, I was phoned tosay (3rd October) by a oung lady who said that she would put the DD in motion. Iwonder...............................??
-
I am going live with PO BB extra and home phone on 9th October, so far welcome pack and router has been received. Does anyone have experience of using their own Belkin router and what settings I should use??? ----- wish me luck!!!
-
The Router is good enough(so far). using xbox live. no problem. My connection to phone and broadband was a week late. Phone is superb. no problem. for router setting i had to phone up the post office guys and they will talk you trough what to do. 5 min later....i got connected. my speed is about 6.5mb. fast enough for me. great for xbox360 live and ps3 internet connection. so no problems......by the way i hope the post office sort out there systems....and get the bills correct.....
-
i have had nothing but trouble with uploads recently. has anybody else had a problem with uploading files this has been going on for months.
I have reported this loads of times and even been told that it is fixed but it is not i now have a static website upon which the news page is so out of date even i cant remember what most of the topics are about. -
Been with them 8 months now, no problems, speed 6.5 just a question. Does anyone know if they have a news server?
-
i work in the tech support and i agree with most peoples broadband does not go live on time its the provisionings fault.
even if you have dropped connection of what ever fault you may have its down to the cmt (case management team) NOT TECH SUPPORT.
tech support only help with getting your connection and your connection is there but 80% of the time its the customers pc.
heres a hint if you want your bb speed to increase just put your bb line into the test socket which is located behind ur master socket which is mainly in your hall and leave it there for 3 days which will give you ur max stable rate.
tech support unlock ur account and can give you a password reset which you can use straight away but you wont be able to read your mail till 30 mins (30 min error message).
the postoffice are currently trying to make ur e-mail account online even better.
if you dont like using th postofice portal you can use outlook express and we will help you and kindly guide you through it.
if you have a dropping connection or no sync but ur modem or wireless router into the main socket in the hall and we will work from there.
it will save you and all tech support agents time.
remember we are getting busier because the amount of people joining our great service.
im always getting calls saying my broadband is not working, its mostly the customers pc or firewall.
if it comes up on our systems that your getting a braodband service down your line and we cant get it fixed,its entirely up to you to fix or bring it to ur local pc engineer.
people just want to cancel because we cant get it fixed for you and most people agree it is the pc but id say 89% of people says its not.
heres another one to try before ringing us go into safe mode how to do that all ya have to do is when your computer is coming on keep pressing f8 and pick save mode with networking and see if ya can get web page if ya can then its not the postoffice bb not working its ur pc.
just one last thing to say the incoming mail server is all lower case pop3.mypostoffice.co.uk and outgoing server is smtp.mypostoffice.co.uk and just remember the account name is ur full e-mail address not just the first part of ur e-mail address.
i'll be back again to give yous more information.
thanks for your time. -
Has anyone else had a problem uploading files to there website.
my website was fine but then 5 months ago i found that i could not upload files to the website to change them.
despite ringing the customer care ( dont in my house as the "dont give a shit department" this never seems to get resolved.
if i were in charge of the post office broadband service i would sack all the people and start again they couldn't do any worse than the bunch of ******* idiots they have now.
alan -
I have had no problems (touch wood!!), the service and support have been both MORE than excellent and I have had 4 ISP's this year and had my fair share of BAD service and support!!
Case mang't team call you back when they say they will and keep you updated every step of the way - WELL DONE!!! 10/10 -
I recently signed up for Post Office broadband and it went like a dream, no problems of any kind. But one thing I can't get any information on is whether the PO provide access to usenet and newsgroups with their package. I used to connect through the news.btinternet.com server, but when I tried news.mypostoffice.co.uk and tried my new login info I just kept getting an error.
Does anyone know if the PO provide this service? -
had nothing but problems with the billing & trying to contact a manager to speak to & they never call back when they say they will & no welcome pack after untold times of asking NEVER GO WITH POST OFFICE you wont get any help any call back just dept collectors to collect the money you have already paid very unhappy with this service
-
Can I ask what model modem Post office supply with the broadband and phone deal
(8mb speed).
I only ask this as I have Tesco broadband basic at present using the speedtouch modem, I have tried in the past trying to set a Sweex wireless router LW904 UK with the speedtouch but its a no-go. -
Hi all you's crying b*****ds. iv had the homephone and Broadband from the post office from the beginning and i have not had one issue. i think yous are all geeks with nothing else to do but complain. go get a job
-
To Post Office Rocks - Got a job thanks, doesn't distract from the truth...
Day one of PO connection, everything fine, stable connection, dl of around 250-300kbps, fine, happy...
Day two, dl speed won't go above 55kbps.. Very annoying, what's the point of unlimited downloads at this speed?
Day three, same... Have i gone back to 1998?
Support service friendly, but I worry when I know more than the tech support... I'm hardly a computing wizard...
Day four, pulling my hair out, tried everything possible to resolve terrible speed, I'm thinking it's been capped... Support useless... At a loss.... -
Worst Customer Service I have ever encountered:
I just moved to the UK from the US, and I was told by a friend that I should book a phone/broadband service appointment at least 2 weeks in advance. I did this, and had a date lined up for service to be installed at my new flat. To my mind, when you get given an installation date, it is pretty much set (unless the vendor calls you in an apologetic manner indicating unusual circumstances have occurred).
Well, I moved over last week, and I figured I'd call to follow up, just to make sure we were still on for the installation date, nobody could answer my question. I was told to leave my contact details and someone would call me back - nobody did. I tried several times later that day, and received the same non-answers. I assumed that all was well, since nobody had called to indicate otherwise but figured I'd try again, just in case.
Got through today, and was told that my installation date has been pushed back indefinitely because they had been unable to contact me. Needless to say, I insisted on speaking to a supervisor, and just got a load of nonsense from them.
At great inconvenience to me, I had to cancel my service with them in disgust. If the company is this bad on the front end, I can't imagine how dreadful their post-sales team is.
Avoid this bunch of amateurs like the plague... -
In order to connect using my own (existing) router, I had to do the following:
username: FIRSTNAME.LASTNAME.postoffice@mypostoffice.com
password: This is a bit more tricky. You'll have to plug in their router, then connect to it. The essid and passphrase are written on the underside of the netgear router they supply. Next, browse to the router (probably http://192.168.0.1/ with a username/password of "admin"/"password") and finally, download the configuration from the router. Look inside the configuration file that is downloaded and you'll see the username above, with a plaintext password on the next line.
Good luck! -
Response for alan as per 31 july 2008. i have now moved home but still have my line in my old house i have that same problems and billing is now un received for 3 quarters, i have signed up to bt in my flat, i am being connected on the 31st march i am capable of getting 6.5mbps so i will see how that goes.
-
try and get a outgoing e mail address to work? Don't bother to try the helpline. No help whatsoever and very expensive.
-
I too have had the same problems as many of you lot. I signed up in Jan 08 and despite numerous phone calls and a second modem, I did not receive a broadband conection until May 08. As others have said, the people on the helpline are polite and appear helpful but after you have put the phone down you are forgotten and there is never any record of you phoning (although AMAZINGLY ((!)) there's always a record on your bill). So in May 08, the connection suddenly began to work and after ringing up several times I received a credit on my account (I had been paying for broadband throughout as well as having to pay to dial-up when I needed to go online). Ever since then the connection has been fine. In Feb 09 I received a letter stating that I would no longer receive a paper bill but an electronic one. I immediately emailed them (could not bear to use the helpline anymore) to ask details of where the email would be sent as, like many of you, I had never had access to the PO email account promised. After to-ing and fro-ing they said the had no email address on their system for me (!) and would update their records with the address I gave them. Since then I have had no bills, paper or otherwise and they helped themselves to money from my bank account in March. I emailed again and they told me when my NEXT bill would be due, totally ignoring the fact that they had taken my money without prior notification - BREACH OF CONTRACT, PEOPLE! So I cancelled my direct debit. Today I have received a letter thanking me for requesting change of payment method!? Apparently I can pay my next bill at the Post Office or by cheque in the post. Er, thanks, lets hope I get a bill... Now I have written a letter to air my grievances but where do I send it? Having read comments all over the internet, apparently it's pointless sending anything to the Newcastle address because they don't respond. Any idea anyone?
-
Well, my phone was 'live' on 12th May am, broadband came on just before 5 pm.
Promised date was 12th May...
Now have to wait and see if billing can be so efficient.
Living 1.9 Km from exchange and getting full 8 Meg speed :)
No problem... -
I was once told by an engineer that you can change some of the settings so your router has wireless access: does anyone know how, as I have forgotten how to do it?! I'm stuck after you're on the netgear settings page?!
Thanks. -
Post Office were giving me a good connection... until like a week ago... I dropped from a 6, nearly 7MB connection to a 1.7MB connection. Then later today I went down to a 0.43MB connection speed. Not only that, but they don't seem too bothered about replying to their technical support emails. You shouldn't have to pay bills to ISPs who seem to be taking the p**s.
-
Just gone live with PO recently. I have the phone and broadband package. I have to say I think the call charges are excellent, and free calls to mobiles on weeekends are perfect for me to check my son out when he goes clubbing. However its probably the slowest conection I have ever had (and Tiscali were bad enough) and I only live a mile away from the exchange on the same road. I intend on waiting a while to see if anything changes, if not I will be calling them everyday, its free to call 0845 numbers in the evening, so that will be when I will be making my complaint.
-
I had Mypostoffice phone and Broadband on the 21st May. It took 2 days to get the Broadband connection up and running with excuses as to the Router needed a firmware upgrade to them finally addmitting that it was their server problem.
Since then I have made about 15 calls to try to get my email to work. THere seems to be a problem with the pop3 setup at their end not working but they don bot seem to be doing much to rectify this problem.
In addition to this, mosy of my account information when I login cannot be accessed. I cant view any of my phone information or email.
WHen I phone I am told that this is a generic problem with many people having the same issues. So far I have waited from the 21st May to todays date of the 11th June and email and account access still arnt working.
If I ask to speak to anyone senior about this problem I am told that no one is available. Only once have I been in touch with a Supervisor who said that I would be put onto a priority list to get this problem fixed. But. still to no avail.
please pull your finger out POSTOFFICE! -
martinamor, I think that you will find that the POP3 setup will never work their end, having read the comments on this page, others have been told that it is not provided. For the last 18 months since starting with PO Broadband and Homephone I have only been able to access my email via my providers (Orange) web access page. Also, since the PO stopped paper billing in February this year I have not had a bill and cannot access my PO email account either. I did exchange several emails with them at the time but to no avail so I cancelled my DD and am still waiting for them to catch up. I am led to believe they can only retrospectively bill you for 6 months so I am now sitting back and waiting for my free period to start!
The people in the call centre are just contractors, I think they also take calls for Next and other companies so don't expect too much help from them (took me 4 months from the go-live date to get Broadband switched on).
Finally, if you do get your problems sorted would you minding posting another message to let us know? Thanks! -
Thanks for your comments Diane. I certainly will let all know if this problem gets fixed. With regard to the POP3 setup, about 8 months ago I did setup my brother in laws mypostoffice email for use in outlook express 2003. That works fine on send and recieve emails. So from that I do know that the POP3.mypostoffice.co.uk and SMTP.mypostoffice.co.uk are used and do work.
I will get back with further news if anything does happen.
Martin -
Just to clarify the above comments, I should have said that I initially applied the settings to Outlook express and then onto Outlook 2003. Both email accounts worked fine.
-
Thanks for the info.
-
AVOID PO AT ALL COSTS , Had a problem now for five months , still not sorted , technical support havnt got a clue , i know more than them ! As you know if with post office email also down again........ shortly will be talking them to court for breach of contract , useless like the postal service .Teach them a lesson .
-
Quite agree Mick. It is such a shame that for such a good potential phone and broadband service they cant provide the goods. I dont see what their problem is to get things right. If they as an organisation take on the responsibility in providing a quality service then they should have the resources to put the system into proper action.
Its not that it doesnt work for everyone. Some of my friends who had the service last year are using all of the facilities, can access their account properly and receive and send emails using pop3 and smtp info. I must have phoned up the Post office about 22 times now and still nothing working in terms of my account access and email useage.
I believe they rent a server from BT. the server name is http://polwebmail.broadbandscope.com which deals with email and pop3 issues and general account phone and broadband information. My guess is that when things go wrong they are not able to directly put things right but are in the hands of the third party. Rather like Tom telling Dick who tells Harry, then responds back to tell Dick who then tells Tom. By that time they have lost the plot This line of communication is full of warts and I think that some serious management reorganisation is needed to deal with this.
I note that yet again today there is a message after login into the Mypostoffice account saying Message Of the Day: "Please be aware essential maintenance work is currently being carried out on the our e-mail/webspace servers which is due to complete shortly."
Initially they were giving specific times when the maintenance would be done but now this "Due to be completed shortly" message has been on for a few days now. It now appears that if you phone up for technical help a prerecorded message comments that exceptional technical difficulties are being experienced at the moment and there are higher call volumes at present due to this. So in effect I just have to sit back waiting.....well untill monday morning that is!!! -
Setting up my folks for broadband should have been a case of plug n play, and for internet access it was the case. But email was, and still is impossible. I can send, but can't receive – and from reading the above, it seems this is a known server issue that dates back at least a year.
It is galling that Mypostoffice customer support is aware of this, but not willing to share information or provide a credible solution. -
Does anyone know how to get hold of the firmware for the DG834GSP as it is supplied by the post office?
-
Was meant to go live yesterday phone line was working and i can connect to the net through the wire but not wireless which is the main reason i wanted it :\ Called the helpline late last night and thy said it would be wireless by this morning... Midday and its still not... Already starting to wish i hadnt gone with these people!
-
I went live with PO Broadband Extra on 16th July 09. I am a postie so get it all for £20 - bargain.
I left Orange (the futures bright) cos they wanted to put me up to 8Mb and increase my monthly bill and then said I was using too much so after 10 years I voted with my feet.
Setting up PO was a doddle and took less than 10 mins.
E-mail is rubbish and erratic. I have had trouble getting mails online and also in my Outlook 2007 (ex PC engineer so aint me or my poota. Orange mail was spot on)
I wrote to PO and got a "ticket number" But that's all. I sent another letter and got another "ticket number" That's all.
In frustration I then sent 20 e-mails to Tech Support, 20 e-mails to Customer Service and 20 e-mails to sales all asking: can I have an answer to my question please or I will leave at the end of my 12-month contract! All I want is the e-amil to work.
I got another e-mail response with a "Ticket Number" and this time got a reply. They had server probs blah de blah. I gave up and set up a Google mail account (free) and have that directed to my Outlook. Works 100%. I don't use post office mail at all.
I have just had my first bill, online. It does not show itemised so what are they charging me for? I wrote again and got ................yes a "ticket number" So far still waiting for a reply as to if I will ever get an itemised bill.
The old saying “you get what you pay for” applies here me thinks.
I shall vote with my feet next June and PO will lose another customer. Broadband is good but thats all I can say. I am getting 6-7Mb ish every day.
Vote with your feet - they won't like it up 'em Mr Mainwaring!
-
can u use any wireless adsl router with postoffice brodband?
-
i have been with the PO now for just over 2 months and it is a poor service as everyday i have to reset my adsl as it drops out. i spoak to them about it and they said there was a fault with it droping out - phoned a few days ago and she could'nt tell if the fault had been fixed. i know its not as im still having to reset the adsl and i only get about 4mb.
I think i should go back to Virgin as with them i at least get a min of 10mb without fail!!! ......to sid, yes you can use and adsl router as long as you have your username ie your po email and the password that is used in the router.. -
Post Office Broadband = Nightmare.
3 seperate failed service provides over 2 weeks so cancelled and went to Plusnet, they are brillant. Post Office bills started to arrive 10 months after we cancelled, numerous emails and letters to Mr McWilliam at Post Office customer care and a letter back to say it's an error with the billing system and to ignore the bills. 4 months after this letter later a debt collection companty calls and ask how I'd like to pay the £184.00. Post Office call centre operatives all very helpfulbut still waiting for a letter confirming it's all sort 3 weeks later. Avoid these idiots at all costs! -
I have received my router from the PO which is a new ZyXEL and it does work OK, but I cannot get it to connect to my office server using Net-Screen. PO were not interested in my problem, saying it was meant for home use only - what utter rubbish.
Tried using my excellent Netgear router but it will not work with the PO line. Nothing at all. Anyone know what settings I need to make the Netgear work with the PO broadband line?
-
HI David,
I use a netgear router, mnost settings can be left as the default, so as long as your IP address is set to DHCP (obtain automatically) and you've entered your user name and password it should work fine.
-
Oh how people love to complain. I have had an OUTSTANDING experience with PO Broadband. Customer support staff are lovely, very helpful and I dread to think how some customers treat these very friendly people!
Would recommend this service to anyone - cheap, local, brilliant. Sure they may have a few glitches but they're the best ISP I've ever had. Thanks -
Should havce replyed before. I have gone back to my NetGear router and it works fine, Connects to the office via NetScreen as well. Now have full connectiopn and all is fine.
Still concerned with the attitued of the tech staff at PO, but the Zyxel tech guy was very helpfull -
I moved to Post Office broadband a couple of weeks ago. (I moved from orange as they suddenly increased their charge from £12 to £20 per month)
I've had no difficulty with connection via the standard modem and although the speed is less than it was with orange it is adequate for my needs.
BIG problems though with email which is eratic, sometimes ok, sometimes not receiving mail but more importantly is the webspace and lack of response from the 'help' contact.
I am renaming the P.O. as the POO web service provider.
Their webspace uploading pages is useless. I have uploaded (successfully according to the confirmation message) several pages with html extensions but when I check my site via an ftp program I find that the previously uploaded files are there in name but have ZERO file size.
Uploading via an ftp program is without problem.
The uploaded pages CANNOT be viewed using the URL the POO provide you with. An additional /index.html is required.
Even with this sorted there are problems with their server. Sometimes the page appears in the browser sometimes there is an error message of 'Not Found'. Repeatedly clicking 'Reload' will eventually bring the page up. The same thing happens with the other pages and images that I have uploaded.
I have used their 'contact' email address but have had no replies.
If this doesn't get resolved very soon I may pursue the matter as THEIR breach of contract and leave them within the next few weeks. -
Just a warning - make sure you check your bill - I couldn't figure out why my account was in the red and when I got my statement I realised my bill payment was taken twice by Post Office Home Phone & Broadband.
-
Ordered Home phone and Broadband extra on 8th November and a chance call to them showed the order had been cancelled so did it again. Was given 3rd December as going Live date. BT put line in as promised but no broadband. It had been cancelled again. Re-ordered and would get it midnight 3rd. On the 4th still no broadband. Cancelled again. Someone would call back (they didnt) giving an explanation I so called again. 47mins waiting in queue. They said they could fast trak the order in 5 working days. Saturday 5th and I call to just check it out (25 mins to get through). Guess what? The order has been cancelled again and can't re-order until Monday where it will be 5 working days again! I am disgusted with the service already.
-
Iam just wondering why my comment has been edited to make things look better than they are and why information is now wrong and not at all what i wrote?
-
Nadine - I am not defending anyone if your post has been altered BUT having read it, I don't think it makes the PO look good at all!
-
i need of help!!!!!!
i,ve just trying to set up a third party d-link wireless router but can't find the settings i need anyone know them or where to find them?????
many thanks
ben -
I have had PO Homephone and Broadband since its inception.
I live in a rural area and only get 2Mbps. I find this fast enough for home use.
I would recommend this package to anyone.
Good value,free calls package and anti virus protection.
Great security especially for keeping an eye on what children are logging on to and who they are talking to.
Definately better value than BT and many others.
You know who you are dealing with when using a name like The Post Office. -
Having just got off the phone for the umpteenth time since Sept 2009 I have finally lost patience with th PO.. I changed address in September 2009 and since then I have received bills addressed in the wrong name to the wrong address or in the wrong name to the right address but all with my phone number on them. Never any with the right name. All the customer numbers where different too and on more than one occasion I was told that they couldnt discuss the account with me as it wasnt my name on the account!! I kept getting bills for final reminders but hadnt recieved a normal bill on those occasions.I had been told to ignore the final demands as they were having trouble with their system and I was up to date. To cut a long story short I have today paid a bill to a very rude female in the revenue department (still in the wrong name) for nearly £100.She insists that they have sent a revised bill in the correct name but I havent received it! I must have easily spent half that much in phone calls trying to sort out the mess since last September and they offered me a reduction of £5 as a good will gesture as I am in arrears now thru not fault of my own!! It seems I cant go to another provider as changing addresses means that I started a new 12month contract when I moved (something else that wasnt mentioned) despite the fact that I have been with them since June 2008!! I will be changing in 3months tho. If Im stuck in 12month contract, Why was nothing mentioned when I moved 6months after taking out the original contract? Surely that would have been a breach of contract on my part then? Take heed do not use this company unless u want to go prematurely grey, have a huge phone bill and then be verbally abused by their staff! The speed and connection etc are all fine I just hate banging my head against a brick wall once a fortnight for 9 months!
-
Post office broadband is RUBBISH Their atitudes suck and also the customer service is acctualy none at all, It's more like something you would expect from bt not post office, I for months had no bills and they seem to careless, once i did recive the bill i payed it and now once again nearly a year later i am not reciving bills again allthough they addmitted it was their fault last time, they seem not to care and just cut off your services when they like, my broadband has not worked for months now and they don't careless they seem to think it's a joke and just want your money, when i ran a speed test to try my connection i had less than 400 kbps ( not at peak time) and what i did notice is at speedtest.net was that the isp name was not post office but acctualy british telecom Are they trading under a diffrent name now just to treat people like rubbish as sometimes british telecom do or is the post office owned by british telecom am not sure?
-
A couple of years ago now (probably, can't quite remember) PO wrote to me telling me they were stopping paper billing and changing to online billing (I paid monthly direct debit). I was OK with this until they took the money from my bank acount without billing me first (have posted previously about that). After several phone calls to customer services and a second occurence of raiding my bank account without sending a bill first I cancelled the direct debit. I didn't get a bill for 6 months. They then got their act together and emailled me a bill covering the 6 months. I paid this and ever since they have been emailling the bill quarterly and I have been paying it at my local PO (with the red reminder that comes through the post cos the online bill cannot be paid at the PO due to the missing bar code or giro slip it's supposed to have). After I paid the last one I rang them and asked them to put me back on monthly DD now that their online billing seems to be working OK. They said OK fine and I have been awaiting the email telling me that my bill can be viewed online. Lo and behold a paper bill arrived through my letterbox!!!!! It is MONTHLY. It is DIRECT DEBIT. It is PAPER which they told me was no longer possible. WHAT'S THAT ABOUT? Don't get me wrong, it's fine by me but why after all the aggro and not sending a bill for 6 months, WHY WHY WHY?! Why didn't they just leave it like that in the first place?
Apart from the billing the broadband service has been fine, (apart from 2 months no service when I started, covered in previous posts), I can think of only 2 occasions when I have had no broadband. Such a shame their billing system is not up to the same standard. -
people stay away from the po broadband service its chuffin rubbish.we have had it for a few years now at the start it was good then we had problems they got sorted after alot of aggro .
now we have had the same problems again dropped dsl 6-8 times a day and dont say its just resyning as thats a load of tosh .
got lied to when we signed up as they said they had there own servers which they dont they just lease space from bt .
now told em to stick it and got a cancel date of 14th for home phone and 15th for bb .
they turned the phone off 2 days after we put the cancel in .nice of em .
just stay away from them utter rubbish they took to many customers on and cant cope.
even signed us up for a new contract without telling us when we switched from bt phone to po phone..which is illegal .
took over 6 weeks to get our bb back after switch as they had to give us a new number no contact from them at all .they cant even get the billing right .
promised us compo no sign of it after 7 months utter lying scum . just stay away if you want a bb connection.
NOT A HAPPY PERSON .
-
The reason this company has gone into freefall is because they are not increasing (buying more from BT) their bandwidth allocation. Therefore the more subscribers per exchange means less to go round. Bunch of unorganised amauters
-
Any got any ideas on how to get a post office email to work on an apple iPad2? tried all the usual suggestions above but am rapidly coming to the conclusion that pop3 doesn't work no matter what I try :(
any help much appreciated
Add your comment now
Broadband news & views
* Past couple of days
Bored with your smartphone? Then get wood!- T-Mobile raises the stakes: Full Monty smartphone deal offers unlimited everything
- Virgin Media 100MB rollout is ahead of schedule
- Virgin Media leads the way as average UK home broadband speed rises above 7Mb
- Sky 2012: More smartphone and internet TV, plus Wi-Fi and fibre broadband
Have your say
News & views
Editor's blog
Expert help and advice
Money-saving deals- Latest broadband news
Press releases
Meet the Broadband Genie editorial team
Top 5 Broadband Genie Guides
Broadband Beginners Guide
Mobile Broadband Beginners Guide
How to Switch Broadband Provider
Using Mobile Broadband Abroad
Mobile Broadband Awards
