Post Office broadband has been on the cards for some time, but since it’s initial flurry of excitement we haven’t heard a peep from the 400,000 customer strong home phone provider.
Now it looks like the balance has been tipped in a somewhat controversial blending with BT, where the PO Broadband service will be realised. The first class connection should be available later in the year, though there has been no word yet on the cost of the supply.
The new P.O. BB will offer 2 services. The best of which will offer free wireless router, good anti-spam and anti-virus protection. Unlimited downloads as well.
If you take it with their Homephone service you will pay £26.95 for line rental and BB.
Dear Sir’
Sounds like GPO/TELEPHONES match like the old days.
How fast will be the connection speeds ie more than 4MB?.
Please post details etc. to interested party.
Regards Les.C.
I am interested in going with the post office for my telephone line and broadband package when would this be possible.
Cheers
Come on Post Office, if you can offer Broadband for £9.99 a month with free router and setup fee you should be able to clean up. No tricks such as first 3 months cheap then whack the price up, just a plain “what you see is what you get”.
We’re all sick of the sleight of hand of most of the other ISPs.
yes u can coz i have just moved both my phone and broadband. If you call them on 0800 092 0500 and quote the code 1505394
COME ON PEOPLE SUPPORT YOUR POST OFFICE!!!
i am moving from Bulldog to a BT line on 3rd December
I have USB router
What is your best deal
Just what Ive been waing for. Broadband to go along with my Home Phone.
I need to ask a question first about the the download speed having to match my present speed with Pipex. Can I heck as like contact them….
I have spent some considerable time dialling the 0800 number only to be put
on hold having to listen to dreadful music. A huge response should have been
anticipated and extra call staff recruited….
My calling was done during the day - god knows how long it takes on an evening
when folk are in from work.
Why has moderator removed my message? All I needed to do was inform
potential costomers of my ordeal trying to contact Post Office on 0800….
“Support you Post Office”
Having a laugh are you? Try contacting them - i have found it impossible….
Not at all, when I called them they answered the phone in under a min and I got straight through to a person in the UK not push 1, push 2, push 3, push 4…..
They were really helpful with the questions I asked and ive called since again with no problems.
Try contacting BT… weve all been there in the past I think…
Bernard: Dont go back to BT just go straight to the Post office
—————————- previous message ——————————-
yes u can coz i have just moved both my phone and broadband. If you call them on 0800 092 0500 and quote the code 1505394
COME ON PEOPLE SUPPORT YOUR POST OFFICE!!!
What offer do you get by using the code 1505394?
Have just changed from AOL, they were reluctant to give me my MAC code initially but all done with the greatest of ease, quote 3903230 when you call them. 0800 092 0500 up to 10 at night, UK call centre, really easy. They understand exactly what you want!
I had just joined up with the post office for just there broadband package. I had to phone them as they haven’t sent me any details for my password or how to setup my email address. I have phoned them 3 times the first time it 18 minutes to answer the phone then the second time it took just 5 minutes and the third time it took 28 minutes and after all that they could not sort my problem out and said they will get tech support to phone me which they did but they could not help me as they didn’t no what the password was so now im stuck.
due to go live 12 nov,never happened,on the phone waiting 30 mins plus to talk to somebody,promised to phone me back never did,what have i done?should of stayed with freedom2surf,hardly any problems with them just wanted the phone package which is quite good,they cannot cope with the demand,same old story.
Most questions answered at post office branches no need to sit on phone. Could it be uptake so great has caused teething probs? Be positive
Great phone manner, Nice people in general, But there service is appalling.
Slight contradiction maybe?
Let me explain;
I ordered my New phone line (£110) and HomePhone and Unlimited Broadband offer on the 17th October 07, They told me my line would be fitted before Noon on the Monday, So i took Monday morning off work to wait in, they never came, I waited and called in work to explain, at 3pm I called, they said that it was MY error and it was Tuesday, and she had the document there in front of her telling her so, fair enough I thought I may have heard wrong, Tuesday comes, I get someone to wait in for me, at 12:45 I get a phone call from the Phone line engineer, He had only just received a phone call asking him to fit the new line, so I had been lied to by the Post Office, as my new line was never on there “to do” list. So, new line over a day late, lied to, great.
Seconds, It is now the 20th November 07, and still, No Broadband?!? When I ordered on the 17th, I was told the latest it would be is 14 days from them, now clear of a month, and still not connected.
I would NOT recommend them to anyone, Which is a shame, because in general there staff are very helpful, but it seems that maybe this is just a front.
I just hope that I am a minority here, and I hope everyone else is receiving what they are paying for, Never know, I might have my broadband connected in time for Christmas.
We’ve been waiting for about a month now with not even a welcome pack!!
They tend to make promises they can’t keep.
******** the lot of em.
My dad has just signed up to them and is finding it impossible to get in touch - does anybody know the email settings he needs to set up - smtp details etc ??
all auto config done through the modem,4 solid green lights good to go! albeit i got a substantial drop in speed compared to my previous isp,might need a few days to synch up i hope!
I work for PO and was given 4 different days to go live,each time I tried to install it failed .I thought it was me- no- PO very busy delay to setting up.phoned again and again last call over 1hour to get thru.complained to supervisor finally got some where.still have no email as yet. If you do sign up do so thru your local PO it might just keep them open.DON`T USE THE CODES QUOTED IN OTHER COMMENTS!
I have received my “Welcome Pack” & am due to go live on 5th Dec. I am just waiting for my router to arrive.
I am due to go live this Friday 30 November.
Received my router on Saturday but can’t log into my account.
Can I access this e-mail any other way as I have requested a new password but how do I obtain it if can’t get my e-mail?
Wondering whether to continue with the order or cancel having read the above posts?!
I was supposed to go live on 17th November. It didnt happen. Lots of phone calls later and emails (unanswered) and I finally was ASSURED i would go live today 28Th Nov. It hasn’t happened.BIG SURPRISE.
Promised that people will get onto it and phone back but they never do. Now can’t even access the My Account pages on the web portal. Completely and utterly useless. At this rate it will be 2008 before I get online with them.
If your thinking about signing up my advise is DON’T .
They havn’t got a clue whats going on.
to all out there - make sure you get youw welcome pack as you may find it to late to cancel if it doesnt work - they will then want you to buy yourself out of your contract - see you in court i say
my broadband never worked and they told me that i was to late to cancel and it was my fault as i was told the terms and conditions were explained in my welcome pack - i never received a welcome pack - tough they said you now owe us £245
Post Office broadband - 30 mins plus waiting each time to speak to someone and when you do, it is obvious they have no idea what they are talking about. Ask to speak to a supervisor - still waiting after 2 weeks for one despite several phone calls. They promised to call back on 2 occasions over a week ago - still waiting! Absolutely no point in contacting them - they do not have a clue - tried emailing - still waiting for a response - have now sent a letter to head office - only option now to contact billing and cancel
Thought we were the only ones suffering till I found this.
We signed up on 25 Oct and have been given 4 dates already to go live, all came and passed with daily phone calls to their customer service to find out what was happening, got a router last week but still no welcome pack with pop settings/passwords etc. despite promises of putting one in the post about 4 times.
Last date we were given was 28.11.07, they disconnected us from our previous isp on that date as promised, so I fitted their router and set it up as per instructions - nothing - reset as per instructions - nothing, (my laptop connected to new router without a problem so I know it’s not a faulty router)rang tech services who had no idea what the problem was and promised to do some tests and ring back, I’m still waiting for that phone call.
Then rang customer services who said ‘you aren’t due to go live till next week’. We now have no internet/email and will not be connected till next week - yeah,we’ve heard that before.
Does anyone at all have this up and running? or is it all a figment of imagination, I’m beginning to feel like we’ve been duped.
I have been with the post office for about 3 weeks now on the broadband extra package. The only problem i got is they have not sent me a welcome pack out so i cannot setup my email address. I have contacted them loads of times but they say they will send me it out but they never do so i was wondering if i could cancel it as they have broken there contract as they havent supplied me with a email address
I was due to go live on the 3rd. Got the modem installed, switched it all on. No internet connection. Turned it all off tried again. Same result. Reset the modem, same. Rang the helpline and got through after 45 minutes (this was about 10 o’ clock at night) The bloke said, oh yes your modem is configuring your details it may take 2 days.
Has anyone else had this excuse?
I should have gone live today but it has not happened. As yet no router has been received. Have I made a mistake joining this outfit?
I went live on the 4th of Decemberr with no problems.. I ordered homephone and broadband extra at the post office, took 2 weeks to go live and in between then i got the welcome pack and e-mail details.. sorted
Ordered home phone and Broadband on Oct 31st - still haven’t received welcome pack and still haven’t been able to conenct to the internet. Home phone part is working fine and the router/modem arrived without a problem. Staff on the helpline are UK based and are friendly but still don’t seem to be able to sort out my broadband problem. Can be very hard to get through to help line especially in the early evening.
Still no router & no replies to my e-mails. I should have gone live on 5th Dec. how do I know if the phone has changed from BT to Post Office?
How I wish I had read this page first! I was promised connection on 4 December, but no router had arrived. I rang them, to be told (after a 25 minute wait for phone pickup) that the switchover date had been changed to 10 December. Now 10 December has arrived, still no router, still no switchover.
If they switch me over, I could presumably reconfigure my existing router to work until the router from PO arrives. But their website has no information about settings.
I sent OFCOM a letter about all this. At least that might put some pressure on, but to no avail so far.
This is a really poor experience, and I’m starting to wish I’d stayed with f2$.
STAY WELL CLEAR OF THE POST OFFICE IF YOU DON’T WANT TO GO BALD.
I have had broadband extra for about 5 weeks now i did have a few problems when i was supposed to go live but seemed to sort it self out. Now i have got 2 problems, i still haven’t received my password so i cannot setup my email account nor can i login online so when you phone them thats all you get is i’ll send one out but it never happens. And now im moving so i have been told they cannot transfer the broadband to another address unless i take there phone package which i cannot as i have a contract with bt so im going to have to pay for something im not getting and if i cancel i still got to pay so im a loser which ever way i go.
With broadband extra you get enhanced PC security suite including parental controls. Can someone tell me what this is AND HOW YOU GET IT COS I HAVEN’T RECEIVED IT.
I signed my father in law up for post office broadband. Got letter and password but no router. When called was told they had put his start date back a week. Asked for written confirmation - but still waiting. Router arrived and I can connect via a cable but having real problems with the wireless part. Have tried to phone the tech support on 5 occasions and gave up afterf an hour each time. Finally got through to be told they were to busy but would call me back at a time to suit me - 72 hours later and still waiting. even using another computer we cannot access his account as the password doesn’t work. Have tried to e-mail them from my BT system but response I got was that they were having problems accessing his account!! What hope for us!! Now going to read the small print and see about cancelling this dreadful service.
Well, I’m finally up and running - after a fashion. I received the router a couple of days ago. But when I installed it there was no connection. I called and (after 30 minutes listening to 70s music) was told that my connection was put back to the 13th - the third different date I’ve been given.
Finally, today (the 13th) I’m connected. I have a machine wired to the router and working. I have not yet figured out how to set up other machines that use a wireless connection. If it can be done, it certainly isn’t done by following the instructions. I have an 8 digit SSID and a 10 letter WPA code to enter, but after entering these I am not getting connections. Any advice anyone?
One thing to watch out for is that the Post Office service does not offer a POP email service. While it’s easy enough to rig up a googlemail (or similar) service though to do this for you, it’s mildly irritating that this should be necessary.
Geraint how do you no they dont offer a POP email service. As im waiting for a password to setup my email address, mybe thats why they won’t send me my password out.
JASON - The secuity program u get is called net intelegence, sign into your account and download the prodram from there.
Was thinking of getting Phone and Broadband extra but these reviews are putting me off
Thank goodness its not just me. I was supposed to go live on 25th October, no chance. Given the excuse that my password was incorrect and one will be sent to me within 48 hours. 48 hours came and went so after being on hold for ages finally spoke to a number of people who promised call backs - none forthcoming. After two weeks of getting no where I cancelled my account and requested returns labels to send the router back. Called towards the end of November and found out that my account had not been cancelled and no one had logged it. Just called tonight and was more or less told the same. On asking if I would be charged for the on going account I was told that I would have to contact Customer Billing when I receive my bill!!! So basically thats a yes then!
I went live with BT Broadband recently and havent looked back. Wish I had never heard of Post Office Broadband!!!!
we went live on the 4th december with the post office bb and it worked first time. you must turn your computer off and then plug router in and wait for it to config it self the only problems i found was .it had a unstable dsl that lasted for 2-3 days and as of then has been perfect ..other things the router a netgear job is locked so you cant update the firmware which was most strange and they as of yet have not responded to my email asking how to get round this as the firmware is out of date….if you google {reported problems with netgear dg834gsp} you will find that ALL of the routers netgear have locked are unlockable as far as i know .. mine reports 8 meg dsl but it does not act as 8 meg it runs more like a 2-3 meg but i do live in the backwaters of norfolk so i cant moan to much… otherwise good ..lee
Geraint
Re your wireless problems go treat yourself and get a thompson speedtouch router there the ones aol supply and they work and are solid as a rock ..put the netgear router away in the box and let it gather dust or get a unlocked router from netgear best of luck…
Maybe this is my problem……………..
Seems they do have issues at the moment with there software,I came across this on another forum,
” As you will have seen the Post Office are spending a vast amount advertising it on TV.
Unfortunately due to software problem some have placed orders for Post
office broadband and are given
connection dates but the order is not in place.
The only way out appears to be to cancel the order and place a new order,
unfortunately
staff have been trying to cancel orders for the last week without success.
The software will not fully process the order but neither will it allow a
cancellation which means a new order cannot be placed on that line. If
anyone has placed an order and is migrating from another ISP it may be
prudent to check that your order is actually in place .
Remember it is a software problem and not the Post Office sales staff that
are to blame. “
Oh dont even get me STARTED on the poor service from Post Office home phone and broadband. Home phone fine, went live when they said i would.
ordered homephone broadband extra package on 27th october. go live date was 7th November, I was told I would receive my welcome pak blah blah blah. waited for welcome pack, nothing arrived. I called them approx 5 days later to make sure all was well, was told not to worry would be with me before my go live date. probably the day before as that was ‘normally’ how it worked out for most customers.
On the Friday, 2nd November, I received a letter from them, stating i ’should have received my welcome pack by now’ (haha!), and here was my password to go with my username that was in my welcome pack! I was annoyed, I rung them up and I said I have had no welcome pack and no router what is going on, when this letter was sent thursday 1st november, and I get it the NEXT DAY, how come i have yet to receive my welcome pack and router?! I was fuming. girl didnt know what to say tried blaming high level of customers requesting service, i said rubbish as this letter had no problems getting to me. was then told welcome pack was different department, then postal strike was to blame, i said i didnt buy that, postal strike was over months ago, she didnt have the answer i asked for a supervisor none available(convenient!), was told they would ring me back, noone did(not surprised!).
I called the next day, Saturday to be told that my router would take 5-10 working days to reach me, i was annoyed my internet connection date had been moved to 19th november.
I rung up general provisions dept as they send router etc, was told noone could deal with it as was weekend someone would call me monday noone did i rung back spoke to lovely guy there he dealt with it sent my router got it 2 days later, internet on 3 days before date given, not impressed very slow, not 8mps as stated i am sure!
I am just about to ring them about it, they have sent me a bill, no goodwill gesture removed as they said they would for all the hours i spent on the phone to them and for my inconvenience, despite not having a welcome pack and ample chance to set up loved ones numbers, so no discount on the calls they have charged me for, and no chance to cancel if i wanted to as no terms and conditions. i just found out also they are dreaded BT in disguise, which I am not happy about I did not want anything to do with BT. If they sort it out they can have their money but not until then. I am lodging complaint with the telecoms people about this i feel i have been fleeced, did not have these problems with PIPEX. Will update this after i try to contact them. sorry this was so long but i need to warn people about them they need to be sorted out. i dont buy the comment above about the software problems. After all, a bad workman ALWAYS blames his tools………………………………………………………………………………….. lol
Too late Jason - I started off this experience with a full head of flowing locks but am now left with patchy grey stubble! Seems like I’ve experienced most of the above problems and more, so can only empathise with the ‘polite staff but haven’t got a clue’ aspect. Training seems to be a real issue here. Also there seems to be no log from speaking from one person to the next and nobody ever calls back.
After several phone calls my broadband was up and running, but I must have requested a welcome pack on at least 6 separate occassions, but still haven’t received one despite being assured that “it will definitely be sent this time”.
Anyone know the ’secret trick’ to getting one?
Been trying to get my old mum connected since the 14th of November in time for some Xmas online shopping. What a disaster! Got to cancel. Just stuck as to who to approach next.
Have spent days trying to sort this out for my mother-in-law. The connection is very often down, and when it’s up, it’s not that fast. Interacting with the e-mail server is slow and frustrating. We tried ringing to get the SMTP details to use another email software package, but no one answered. Gave up. Not going to bother sending an email, having read the comments above, and have advised m-in-law to cancel and go with another provider.
It’s a shame she didnt consult me before buying this rubbish.
My father’s post office broadband and new line has gone live.
ONE week late installing line, ADSL live 10 days later
Router plugged in no set up required and it went (done by his granddaughter)
email apparently one is set up when you sign up probably mispelt like mine uses the password given in welcome letter
POP3 does work despite no instructions on the site
server is pop3.mypostoffice.co.uk
username is email address in full password is the one in the welcome letter.
SMTP I assume is as above with server smtp.mypostoffice.co.uk
but have not tried as I have not been at my Father’s yet!
Hope this helps..
Telephone helpline times are horrendous but better after 11pm and around 7am, staff pleasant but often untrained
Thanks to you guys, I was just about to sign up to PO phone and Broadband extra, cos AOL is Cr*p. But I think for the time being I will stay with them. Especially after reading these comments.
Geraint
“One thing to watch out for is that the Post Office service does not offer a POP email service. While it’s easy enough to rig up a googlemail (or similar) service though to do this for you, it’s mildly irritating that this should be necessary”.
What do you mean by the above please?
I would like to obtain my e-mails via Outlook or Outlook Express as post office is too fiddly. In addition to that, how if I experience problems with my password, how do I obtain it if I should need to request a reimder etc?
I was a PO Homephone customer and got a reasonable service from Tiscali for my Broadband, then Tiscali slammed my phone line onto their network, after I just made an enquiry about their phone service.
I then cancelled my bank transactions with Tiscali and then got the PO going to get a phone line back and their broadband.
Someone in the PO appeared to cancell my orders 6 times before a really good operater (Gerry) made sure the order went through OK
Positive Note - I signed up, received welcome pack, was connected on date agreed,
wired it up, connected to broadband with ease. No problem.
However can only get email at the moment through mailwasher and can’t pass it to Outlook.
Will leave it till the dust settles and then ring Customer Services.
I have still heard nothing from this bunch of cowboys but I not prepared to ring up when you have to pay for the call. The phone line is with PO & they don’t answer by email.
I have not as yet received a router or new live date. I was wondering if I could still cancel my broadband?
Most of the stuff I’ve read applies to my experience with Virgin. Does anyone know of an ISP who can be trusted to deliver what they promise?
Been trying to get my old mum on-line since the 14th of November2007. Been promised five times she would be on-line by the end of the week. Racked up hours of billed calls to customer “services” . Don’t bother e-mailing ! The dog ate the homework !? She has had enough. Talked to other providers, since we have not been connected we will not need a MAC code, just have to make sure the POST ORIFICE cancel the order with Bloody Terrible wholesale. They cannot stop her cancelling with no penalties (May not apply to everyone) My advice to anyone and everyone is if they will not connect you in within 28 days CANCEL CANCEL CANCEL
You can get through to customer services via the free sales no 0800 092 0500 currently option 4. Don’t hold your breath for help, and be polite (its not the staffs fault) they have the habit of transferring you to cut off!
POP3 Does work (at least incoming see earlier post) anyone confirm smtp working
Anyone got the webspace working? failed here
Anyone successfully added a another email address? get account errors
Anyone managed to change/view payment options? “nothing on database!”
Not an ISP I’d recommend for customer service….
for that use Eclipse.co.uk and quote ref UPSALL
I have just cancelled my broadband with PO. They told me that they never received my order yet they sent me letters saying I was going live on 5/12/07 & that a router was on its way.
I had a letter from the PO to say my Broadband was due to go live on the 2nd Jan but the modem never arrived. I rang to find out what was happening and was told “The letter was wrong and I was actually going live on the 3rd. Modem arrived on the 3rd, plugged it in, set everything up and found I couldnt receive incoming mails. Another 4 hours later (on the phone) I was told they had a problem which was affecting their mail system and I wasnt the only one. “We will sort it out in 24 hours” I was told. Rang them again today (another hour on the phone listening to music until someone answered) to tell them I still couldnt receive mails and also to tell them exactly what I thought about their service (a shambles and a disgrace). It seems that you get excuse after excuse from their agents. I actually feel sorry for them for working for such a disorganised Company. Even some of the agents I have spoken to have admitted that the service is a disgrace.
I suppose that’s what you get for trying to save money on a cheap Broadband service.
The Post Office are hopeless with their Customer Service, which is a great shame. Our service went live last week & the so-callled Plug & Play Router was anything but! It was found to be pre-configured with the wrong log in details. It took (no kidding) 20 phonecalls to resolve the matter. I started at 8:30am and througout the course of my day finaly had the matter sorted at 4:20pm. In between times I had every single excuse thrown at me from these people from service not live, to try in an hour etc.
I have written to the Managing Director of the Post Office Alan Cook OBE and also written to Jeff Jennings (So-Called Customer Service Director of Post Office Telecom) my enquries have so far revealed he is in fact the MD of a company called Stream Ltd which supplies the customer service and backup to the Post Office in association with BT Wholesale.
May I suggest to those that are having problems that you write to the above named via the 80 Old Hall Street Office London (recorded delivery best) I have also found that threatning to sue them via the County Court and asking for a District Judge to annul the contract seems to do the trick. - Our service is wonderfull now!
AG
The staff at my post office were friendly. My router arrived on time BUT since then I have become dissillusioned and distraught.
I have tried every connotation of pop3/smtp and have finally received incoming mail BUT NONE OF MINE WILL GO OUT. I’m now totally confused.
The first time I went on the helpline was ten minutes without reaching anyone to speak to, so I wrote a letter of complaint. No reply as yet.
The second time I contacted Keria, took an hour of wiring and then finding a setup page, then in the middle of that she just said it was taking too long and I’d have to ring back the next day and start all over again.
When I rang back, twenty minute wait, they said they were having problems, I asked who would be paying for the call…
I’ve used computers since the ealy Amstrad days, but despite trying everything suggested on this page am left with a huge bill and the bleak prospect of having to pay forsomething I cannot use. I wish I’d never gone in that post office, and will be taking seps to try and cancel this half service.
The above says it all.
Cancelled today, just have to make sure they take the provisioning tag of the line otherwise we can’t get another provider. The big question now is who does broadband and phone. (Talk Talk, Tiscali or Orange) Not much of a choice !? We are going to take Alison’s advice and write a couple of letters.
well folks we went live on the 4th dec 07 and heres a few things u should know i am now getting a full 8mps[nice] BUT and heres the big problem if u use a bit torrent client like utorrent or other the po servers only let u torrent at a fraction of your max dl ie my max is 800kbps but i can not get my bt client to go any faster than 150 kbps max it normaly runs at 50-60 kbps [ho hum] please read the help files with your client software and you will see this netgear router and a few others have MAJOR problems ………………..heres the good news if u go to a website called STUDIO 6 u can download at your max dl speed i can get a solid 796kbps and it flys….. now my dsl is so much more stable so hopefully the po have started to sort there servers out ….and as for getting a responce from the po they took 10 days to answer a email and as of yet i still have not got answer to my reqest ….how to unlock this netgear router so i have just lobbed it in the cuboard and got a new router….lol
ps if you use firefox go look for a program called DOWNLOADHELPER on the mozilla home site and use it to get your vid files from the sites that host em …….have fun
I’ve suffered all these problems with p.o. phone and broadband package. I can never get through and when I finaly get through they can’t help. I went live on November 29th and still haven’t been able to sign in….after being given a second password I still can’t sign in so I set up a hotmail email account instead. There is one problem that you all should look out for. I set up to pay monthly by direct debit so when I received a bill I ignored it. A week later I received the red letter bill. I tried to ring them on several occasions and couldn’t get through and I couldn’t check my bill online as I couldn’t sign in. I rang my bank and was informed that the direct debit had been set up and the money was supposed to go out 28th dec but no money had been taken….I rang p.o. again and sat for 1 hour listening to their stupid music until finally someone answered the phone….She couldn’t help and so put me on hold until she could find a supervisor….10 mins later she comes back and said she would have to ring me back as she couln’t find the supervisor. She did ring me back and said they were having a problem with new accounts and could I pay this bill by credit card and someone would ring me back on Friday to set up my direct debit again…I paid this bill with my card but will be in touch with my bank to make sure I’m not going to pay twice for the same thing…I asked if someone could sort out my other problem not being able to sign in and was told that I would have to be put through to the tech dept…..customer service is appalling and it remains to be seen whether someone does ring me on Friday to at least get the direct debit sorted….I will let you all know Friday what happens with this…
Just set up the modem with my father-in-law’s brand new PC. Following the printed instructions did result in automatic configuration, as intended.
The People’s Post Office forgot to mention anywhere in its advertising, pre-sales literature or post-sales instructions that it expects you to abandon your familiar email client (Outlook Express or whatever) and use its unconventional browser-based interface.
(a) How do you transfer your existing address book into that?
(b) How can you switch over to a proper email client? [earlier posts have reported success with incoming messages but not with outgoing messages, which is hardly sufficient!]
When we first went onto Post Office Homephone the service was controlled in the south of England. At the time the line was slammed by a cowboy ISP and phone service the business had been moved to Londonderry Northern Ireland
At around this time BT become the wholesale provider to the Post Office after the service was routed over the Cable and Wireless network, it does seem a lot of the problems are involving the network provider, more than the Post Office themselves.
If you want to use any other e-mail address other than those provided by the Post Office. For other ISP’s E-mail use all the required details for incoming e-mail, and if you use this code in 81.140.160.148 lieu of the SMTP details given by the Post Office you can send what e-mail address out with you mail, especially needed if you have you own domain name for e-mail
Has anyone actually received a welcome pack from Post Office broadband? I signed up at the end of October and still have not got a welcome pack stating the terms and conditions from them. We also haven’t been sent any bills as yet so I’m worried they’re going to hit us with one huge bill before too long.
Don’t sign up with this company until they get their customer service problems sorted out.
right ive just recently joined post office broadband and home phone. after numerous problems,conversations with post office support staff and managers, we finally got connected late, was promised calls to be returned about numerous problems taking out the service. but yet, have yet to receive calls as promised dated 24th december. we are still experiencing problems and after major crashes etc, software problems, can’t logon to websites and i am very dissappointed with the services that they are providing. although the bill has been punctual the rest has been a complete nightmare and not only that, managers that said they would get back to us, haven’t seem to bothered as they now have me tied into this dreadful service,lies,stories and deceit. i eagerly await to see if this telephone call comes but i doubt it very much and it will be up to me to chase them up again. what they promise they can’t fullfil and what they say you can’t believe.after 6 weeks of their poor service i hope it doesn’t continue.(i won’t hold my breath). i will blog again on this serive when i speak to them next and let you all know what the outcome is.
Eliz, I signed up mid October and must have requested a welcome pack about a dozen times. Phone calls didn’t seem to work so after a couple of emails (via hotmail - their webmail still doesn’t work for me) I was sent 2 on the same day last week! Like buses…
Interestingly, in the terms and conditions it states that you reserve the right to cancel your contract within 7 days of receiving the welcome pack and the PO will refund any payments you’ve made for phone and broadband.
Sending emails using other ISP email accounts.
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Many thanks to Len for suggesting 81.140.160.148 as the Outgoing Mail SMTP setting. It works fine, but how did you get this Len, and is it a secret backdoor access which the PO may just close at some time?
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Email is such an important part of home communication nowadays, and many families will have several email accounts from several providers. I find it incredible that a new ISP like the PO is offering a broadband package which does not allow non-PO accounts to be replied to. I have been in contact with them and they have confirmed that they do not support email clients like Outlook Express, and that they only provide their basic webmail facility. This is not acceptable.
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I have spent this morning looking for another provider to replace their poor offering, then happened to come across this forum. I hope Len’s solution is a permanent one so that I don’t have to start the ISP search all over again.
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Thanks again Len.
Rob
What a fuss to get going with these guys ! Taken forever. Had 3 going live dates, waited ages for my router, getting put on hold for up to an hour every time i’ve needed to call. Finally there now, but still havent had my welcome pack. !!
hi everyone i telephoned this post office broadband customer services again yesterday and i got through to a customer service rep only and asked to speak to a manager that i had previously spoke to back in december (she was supposed to call me back), but unfortunately as she didn’t call me back i wanted to speak to her again 16th january. i was kept on hold for half an hour while the rep was trying to locate the manager. he came back to me three times and said she could not be contacted on her internal phone. as this was the case he spoke to his manager about my problems and the cowboys came back after an hour on the phone and said that the person was not available. he told me he sent an internal email for her to phone me back, that was at 2.00pm gmt on the 16th january, now it is 8.00pm on the 17th and still no call from the cowboys at the postoffice. i have only been waiting a day and a half this time previously, i was waiting three weeks for a reply, which is why i had to call them back. these are a real bunch of cowboys and need to get their act together before customers vote with their feet and walk out in their masses. problems encountered so far,
su from above. 1st three different dates given to go live, all lies. 2nd no welcome pack. 3rd no router delivered. then when it was delivered it was sent to the wrong address. due to the kindness of the person that decided to knock my door with the card from the post office, so i could go to their head office to collect my poxy router. 4th the router would not configure itself. 5th couldn’t even get our bank details right. numerous telephone conversations with different departments for hours on end, which apparently none of the calls are logged. 6th tried to order broadband on 28th nov 2007, “computer says no”, tried to order on the 29th nov 2007, “computer says no”, 30th nov 2007 they took are order and then apparently cancelled it again. three different dates after that. it was installed on christmas eve, so it was too late for me to purchase the christmas presents that i had in mind. the only thing that they are punctual with is sending your BILL on time to the correct address, surprise surprise. i advise to stear well clear of post office broadband for a very long time as i believe these have to be one of the worst new broadband providers to the market. (do not order)
On the occassion i managed to get through, a helpful guy helped me out with Outlook Express which is now working fine.
Incoming Mail(POP3): pop3@mypostoffice.co.uk
Outgoing Mail (SMTP): smtp.mypostoffice.co.uk
Account name: your full email address
Password; your chosen password
My Account section has not been updated despite emails. I should have gone to Eclipse instead!!!!
I was connected to the PO BB serveron 18th Dec 07 and e-mail would nor work lots of calls to their Help line ‘I know the script by heart now. try a new password which takes 24 h to set up works on the OP site once thenfails if it fials three times one is licked out - I had a brief period when it worked ok and I was sending and receiving mail but since 16th Jan.08 I have not had any incoming e-mail - They have admitter to a ‘problem ‘ with Outlook Express - I sent a complaint after being very patiant -but no reply. Dread to think how much it will cost me in calls to the helpline -which were usless as the operators insist on reading a script - and does not solve ‘their problem. In short I am not receiving my e-mail -and I’m concerned where it is ?
I am wondweing if I am the only person not receiving my e-mail on Outlook Express from the Post Office broadband service. ?
The sorriest thing I ever did was to move to the Post Office - they are appalling.
Web pages do not work, absolutely no information about account, phone numbers, calls etc is shown on the Accounts page. Customer service is none existent, they don’t answer emails, have no idea what they are talking about when it comes to simple things like pop3, and when I mentioned CGI and scripts, the frightened rabbit to whom I spoke bolted into the Irish mist that seems to surround the call centre in Belfast, and left me holding on for an hour!
Even asking for a MAC code to change ISP got no response, neither did an “official” complaint through their complaints procedure.
Why oh why did I leave Plusnet!!!!
I telephoned PO to cancel my broadband on 3 Jan, now they are telling me that my router & Broadband are in provision. Whatever that means.
The P.O. will do anything and everything to delay you cancelling and changing provider. The provisioning order mentioned by BILL is just one of their tricks . You ARE allowed to cancel if they fail to provide the contracted service within a reasonable time. You CAN insist that they cease all orders and transations on your line and account . We have cancelled the lot and they have refused to remove the ADSL provisioning on our line. This has the effect that we cannot go to another provider until they remove the mark. We are being held hostage! All ISPs we have contacted have said there is nothing they can do until the ADSL mark is taken off the line. We will probably not have a phone line for a fortnight after the 25th. We WILL get shoot of them. I Promise you. I will post the outcome when we go back online. Chin up , don’t let the B!”£$%^ get you down and as Samuel L. Jackson says ” Be Cool honeybunny”
O how i wish i had seen all these negative comments BEFORE i signed up for this terrible service . my wife has lost count of the number of times and the hours she has spent on the phone trying to sort out every aspect of the service (sic) . In common with many others comments on this page we still have no functional email service after six weeks ! I am now going to try some of the email solutions suggested on this page thanks . ps anyone know how to contact the tv programme Watchdog ???
I agree with everything that everyone has written. I went with the Post Office as I want them to survive but on their Broadband showing, they don’t deserve to! I have spent a total of 3 hours on their ‘Helpline’ so called. In the end I emailed my local radio station to ask if anyone else had problems with Post Office set up. Spoke to one of their listeners who talked me through the set up in three minutes.
NOW I keep getting an error box rejecting my password therefore unable to send or receive emails. I am on Outlook Express, any ideas anyone?
I am not alone. I ordered my broadband on the 5th of December and have had all the problems mentioned above. Given up on the helpline after being transfered to hang up on more then 30 occasions. My bill arrived on time and to my surprise i am paying line rental from the 1st of December even though the phone was not connected till the 14th of December, another shock was a connection fee of £93.62 which i was not told about before hand. Its to late for me now to cancel as my bill arrived 1 day after my 7 day cancellation period after the receipt of the welcome pack. But i do have hope that as they have broken their own terms and conditions of telling me before hand about any connection fees i should still have the right to cancel. Since i have told them about this oversight on their part my email address has vanished!
current customers should read the small print and find a way out, and any one looking for a new provider should go else where.
Have recently spoken to tech help regarding the non-arrival of INCOMING e-mails , which I have noticed sporadically since 16th January, and learned that there is what THEY call a black hole that they have not yet located into which they are all going.
They say they are doing what they can…..but how difficult can it be?……or is this the result of some kind of internal wrangle between the PO and BT? Their customers certainly should be told the entire truth of what`s going on.
I have had nothing but trouble with the mypostoffice service emails do not get delivered, complaints are ignored, the website doesn’t work and if you phone to have things fixed they will charge for the call because its an 0845 number.
If you want to waste your time and raise your blood pressure go with mypostoffice.
Hi
changing to PO BB wasn’t the easy plug and play as advertised. I went live on the 21st Jan. After two seperate hours on the help line my wireless router finally worked! My e mail has taken longer. Another call to help line told me they didn’t support Outlook Express! Thanks a lot!
I found this very useful info on another blog which worked for me.
On Outlook Express go to Tools, Accounts. then add a new account.
The majority of the settings are fairly obvious. The Server settings are:-
Incoming mail (POP3) - pop3.mypostoffice.co.uk
Outgoing mail (smtp) - smtp.mypostoffice.co.uk
Account name - your e mail addres (ie xxx.xxxx@mypostoffice.co.uk)
Password - use your password you were given or changed to.
DO NOT SELECT ‘log on using secure password authentication’ or the ‘my server requires authentication’ buttons.
I have set up three e mail addresses as we have three users on our home computer and these settings worked for each user on their individual outlook express using their own e mail address as the account name and their password.
I have to add this didn’t work initially so I sent an email to each new ‘mypostoffice’ address from another e mail address I have (ie Yahoo) and this seemed to kickstart it into action and now each users e mail works perfectly!
It is now the 27th (D Day plus 6!) and so far so good!
Hope this helps.
Ordered PostOffice Homephone on Dec. 21; phone line was activated on Jan 9, as promised.
Ordered Broadband Extra a few days later, was promised an activation date of Jan 23 but that was later moved to Jan 28; however, the modem arrived on Jan 25 and ADSL service is up&running.
Overall very satisfied with the PostOffice service (they do have some issues with order tracking, duplicate orders, etc.)
just a short note {update} we went live 4 dec 07 all has been good till 2 days ago when there email servers had gone down….. then yesterday they were working now on 28 /01/08 they have gone down again
thank god for gmail and heres some intresting reading for u all who use wireless conections …………..
Hackers attack broadband routers
Internet criminals are targeting home broadband routers in an attempt to control users’ internet connections.
A recent attack in Mexico proved that attackers can change settings in certain routers, redirecting users to malicious sites to steal their online banking details and other personal information.
The effect of the new attack is that, when a victim attempts to visit an important site such as a bank, he is sent instead to an identical-looking site that is under the control of the criminal. When users enter their username, password and any other authentication information, those details are sent to the fake site instead of the legitimate one. The criminal might collect these online banking usernames and passwords to use himself or to sell to other criminals.
Security company Symantec, which predicted this type of attack in early 2007, has discovered a recent real-life situation where Mexican users were targeted. As a result, attempts to access one of the largest banks in Mexico were redirected to a fake site.
This type of attack is most significant because it potentially affects all of the PCs, internet-connected games consoles and other web-aware devices using the router.
You might have the best anti-virus software and strongest desktop firewall product installed on the PC you use for banking but, if the unprotected games PC (used and abused by the kids) is the one to activate the malware, your secure computer will still end up at the fake site. This is because it most likely relies on the router to handle DNS, the system that maps host and domain names (eg. www.yourbank.com) to IP addresses (eg. 123.123.123.123). And the router is now loaded with the wrong settings.
Thomas Parsons, from Symantec Security Response, said that the attack had a low work-to-reward ratio. “In the
past they had to compromise particular PCs but, with a compromised router, all of the PCs are compromised automatically,” he said.
So how does the attack actually work?
Contrary to much speculation on the web, the attack does not rely on uPNP.
The first stage in the Mexican scenario was that potential victims received spam emails containing a web link. Clicking on this link opened a page containing malicious code. The key here is that victims need to run malicious code on their systems for the attack to succeed. Avoiding bad sites and ignoring spam are useful ways to reduce the risk.
After the code runs, it attempts to compromise the router. There are a number of ways it could do this, including brute-forcing the administrator password or using a list of manufacturer default values.
In the Mexican case neither of these methods was necessary due to a design flaw in the 2Wire router that was targeted. A cross-site request forgery vulnerability allowed the malware to simply send a URI to the router in order to crack it. This technique can be used to set a password, add names to the DNS, disable wireless authentication and set dynamic DNS - and it doesn’t need to use a password to gain access to these settings.
Reduce the risks
It would be sensible to add an admin password, or change the password from the manufacturer’s default to something harder to guess. However, in the case of 2Wire owners, updating to the latest firmware would be more important.
Another thing to watch out for are incorrect details for important sites’ security certificates. You would expect a responsible bank to encrypt the connection as you log in, and this requires a valid SSL certificate. Most modern web browsers make it easy to examine the certificate’s details.
Configuring every PC’s networking settings manually, rather than using the automatic DHCP system provided by most routers, could also help. By adding your ISP’s DNS addresses to each PC, rather than relying on the router, you would avoid being redirected by false DNS records on that router. ………SO BE CAREFULL OUT THERE PEOPLE…and most important be happy…lee
I agree with everything that everyone has written. I went with the Post Office as I want them to survive but on their Broadband showing, they don’t deserve to! I have spent a total of 3 hours on their ‘Helpline’ so called. In the end I emailed my local radio station to ask if anyone else had problems with Post Office set up. Spoke to one of their listeners who talked me through the set up in three minutes.
Everything worked fine until a couple of days ago when I kept getting an error box asking me to remit my correct password. I have no idea why this should be as it was exactly the same set up which had been working ok.
Many thanks to IT’s msg of 22nd Dec. as he said that account name should be FULL email address which hadn’t been on my account even though it had been working for 6 weeks. SO what has changed with the PO? My account worked for weeks and then it doesn’t. I was loth to contact the helpline again as they know less than I do. Usually when one needs help, go to the professionals but unfortunately I don’t think PO employs any!
Well I’m sooooo glad I surfed and found this site. What an absolute nightmare. How I wish I’d never signed up to POst Office Broadband… finally got connected on 14th Jan. (08) - Had less then five good days service since. Have spoken to them 31 times! They won’t log my complaints…nor will they allow me to cancel the contract. I have to continue paying for a year. When I ordered Homephone and Broadband they said I wouldn’t have to pay a connection/new line fee. They’ve just charged me £93.62! When I get throught to (what seemed like a very nice guy) named Vincent Heggerty, he says I am entitled to cancel and financial compensation - if they can’t get my email up and running - he promises to get Tech support to call me - still waiting. Lies, lies, lies. I will definately be writing to Jeff Jennings and Alan Cooke. Wish me luck.
Hello,
Does anyon know the settings needed for ‘windows mail’ on ‘vista’? I can’t get any email but i can send it no problems. Cheers …… Rob.
I have been connected to Homephone/Broadband Standard package for the last 3 weeks. Have not experienced any problems with access in that time. However, I have not received a Welcome Pack, which contains the essential user name you need to access email, webspace, and as I understand, “account information”. I have had repeated calls to customer support requesting this information, to no avail, and am now resorting to an escalated official complaint via the procedure described in terms and conditions and the “code of practice”, both available on the web. So far that has not resulted in any response. The inference from customer support is that the part of the process tasked with delivering the so-called “welcome pack” is not working. I think the evidence suggests that as an outsourced customer support department, processes are not sufficiently in place and there is no proper escalation process to deal with issues and complaints.
hi folks,
recently joined the postoffice and have to say its fantastic!!!found the service absolutly outstanding…have recently got all my friends an family to join.their email service is TOP DRAWER…can’t understand why you fools are having so much trouble.phoned tech support once and got through in 20sec and found the agent to be extremely helpful!phoned back another 3 times just to hear his voice….i think all you complaining meatbags should wise up and enjoy this exhilarating,super fast broadband experience……ye-ha
Before asking my own question I thought I would confirm that I successfully use Outlook Express on PostOfficeBroadband
Incoming mail server setting is pop3.mypostoffice.co.uk
Outgoing mail server setting is smtp.mypostoffice .co.uk
I also had to set Outgoing Mail Server Requires Authentication.
All this works, although it took a month to get the info out of them!
Now my question …
The modem the postoffice supplied works Ok - but I am not convinced it has a firewall. So I wondered if anyone has connected successfully using a different modem to that supplied. I have just tried a Netgear DG834 with no luck (CHAP authentication failed). Could anyone confirm the settings? Or ideas?
Encapsulation:
PPPoA (PPP over ATM)
Login:
username@mypostoffice.co.uk
password (as used for accessing web mail and our account)
Multiplexing Method: VC
VPI: 0
VCI: 38
Internet IP address - Get Dynamically from ISP
Domain Name Server - Get automatically from ISP.
Thanks in advance
Dave
I purchased Broadband Standard. It works with the modem they supplied, however I am not convinced their modem contains a firewall so I have attempted to connect using a different modem router (Netgear DG834).
Unfortunately after much messing with settings I get “CHAP authentication failed”.
The settings I am using are:
Encapsulation: PPPoA (PPP over ATM)
Multiplexing Method: VC
VPI: 0
VCI: 38
UserName: myname@mypostoffice.co.uk
Password: Password used to access the web-mail.
Can anyone confirm these settings as it seems impossible to get the information out of the PostOffice.
Thanks in advance
Dave
My mum brought the post office home and broadband package, she told them there was 2 computers in the house and they were not networked together, not a problem” yeah right! at the moment we have to keep unplugging and plugging the ethernet cable so that one of us can go on line but not both at same time as we were told. Also to cap it all off you spend hours on the phone holding and no-one deals with your complaints it you cancel sounds like you can’t move to another isp and it cost you money when it is there fault and a company as big as this should not be getting away with it, why on earth instead of keep complaining do we put up with this get hold of your local MP, TV station, Radio station or even get hold of watchdog it’s just not good enough.
OK LITTLE CHILDREN I CAN TELL YOU THAT YOU CAN CANCEL A BROADBAND ORDER UP UNTILL THE LAST WORKING FRIDAY BEFORE IT IS DUE TO GO LIVE.
AS FOR THE TACKYNESS OF US TRYING TO STOP YOU FROM CANCELLING THAT IS DONE BY ALL PROVIDERS DONT FORGET WE LIVE IN A COMPETITIVE WORLD.
POST OFFICE SHALL ADMIT THAT THERE HAS BEEN DELAYS ON PROVIDING BROADBAND AS WE HAVE ONLY NOW JUST SETTLED INTO IT AS FOR ONE COMMIT OF SOMEONE SAYING I CANT GET 8MBPS THE ADVERT SAYS UP TO 8 DEPENDING ON THE DISTANCE FROM THE EXCHANGE SO PLEASE IF YOU DO SIGN WITH POST OFFICE PLEASE BEAR WITH US WE WILL PROVIDE YOU WITH A SERVICE AND THATS A PROMISE
hello to all
I recently just signed up to the Post Office. Have to say its “OFF THA HOOK”
Fan-dabby-bloody-dosey!!!
Their email server is second to none, what so ever.
Im really enjoying there super fast thrilling download speeds.
to all you people who posted comments previous to this, yous are all talikng through yer hole.
Sit back and enjoy the wonderful world of the superfast & exciting Broadband experience from The one and only post office.
Thank you please
Peace out bruva
Can anyone else access their PO online account details? I can’t see my bills, my list of friends and family or any other information. I’ve been with the PO for homephone and broadband for nearly 4 months now so they’ve had time to update my account details!
I can’t access my PO online account details either. I just phoned up to find out what’s going on and apparently the server’s down. I told them I haven’t been able to get on there for a few days and the guy just said that it’s been down ‘for a while’. Not very promising!
He also said that you have to have been a customer for 3 months, which I have been, but I suppose that might be the reason why others can’t get on?
Also I haven’t received any of the 3 paper bills they have supposedly sent, but they are still happily taking the money out of my account. ARG!
Most people I have spoken to when I phone seem pretty incompetent and generally stupid to be honest.
Post Office Broadband is an absolute Joke.
If you are THINKING about joining ……….DON’T.
1) Original Application………LOST
2) E-mails………….Don’t work
3) Billing….received BOTH DD details AND paper bill (Cash/chq)
4) Helpline staff…………useless (but individually not their fault)
5) Customer Care…….useless
6)Lead to believe that it was ME only…thanked God for the above!
7) I’ve written to Watchdog on 3 occasions….PLEASE can you do so too
Further to above:
Also problems with main web page!
My Account…billing, bills, payments, DOSEN’T work
E-mails ‘lost’………..staff cluless
E-mails (from work) unanswered and telephone calls (IF received) just supply main number, back to square 1
It’s a complete shambles
PLEASE
Everybody contact “Watchdog”
Just google “watchdog” and sent your complaint AND point them to this site
Hi every one out there, I thought I was the only one with problems till I stumbled on this forum. I went live on December 20th I already had home phone, so thought there would be no problems, how wrong can you get? I have written to their Newcastle address, I have sent numerous e-mails and heard nothing in rsponse. I am getting phone calls asking why I have not answered e-mails, now I find that e-mails I have sent are not being received despite my sent box telling me that they have gone. This has got to be a form of fraud, a big con trick by the POST OFFICE. Who is this BOSS man who submits on the forum, he wants a modem sticking where it hurts. He talks a load of bull….
I have just changed to hotmail for my e-mail service as the post office is a load of rubbish, any one interested do as I did. Type in www.hotmail.com in your tool bar, then click on hotmail free e-mails, then follow the instructions to open an account which is free, You can still use your PO account as back up for what it is worth, but I DONT THINK IT IS WORTH MUCH. In the last week I have lost out on 3 e-mails that I know of and one contained dated material. Nobody from the PO responds to complaints, I will admit I am happy with the broadband side. I would like to know who the BOSS man is who submitted an item on this forum
try ing to get a Mac to change ISP is like pulling teeth waiting for a call AGAIN from someone that knows what they are doing BUT i dont think that the’ve got such a person working for them yet.
They say they have email and website but the email is down more than up and the website does not exist. I think that someone bought a ZX81 at a car boot and decided to become an ISP.
If no joy by the end of today 18/2/08 I am filling in a watchdog for http://bbc.co.uk/watchdog and i suggest you all do the same lets put these con men out of business so that noone else gets caught.
alan
My father in law ordered home phone/broadband on the 5th February and we were promised an activation date for the phone of 15th Feb and broadband of 18th February.
Having read through all the problems that people have had with the Post Office service, I think it only fair that I should let readers of this blog know that we are on broadband - as promised - on 18th Feb. It is a little harder to tell if the phone went over on Friday 15th but BT stated that in their letter, so I expect that has been completed as well.
The only problem I am having is connecting a different router/modem to the DSL link from the one provided. The reason for this is that the username and evidently the password for the ADSL authentication are different to the username and password given in all the Welcome Packs etc. This is obvious when you log into the Netgear modem/router that the Post Office provide. Instead of the username being your email address it appears to be ..postoffice@mypostoffice.com. If you use that username in another router together with the password in your welcome pack (it is not possible to see the password that was automatically entered into the router during the auto-configuration stage) then authentication fails. I hope, having read others comments, that I can work this out with out having to ring them up!
So broadband was enabled as per their letters, on time and as described, but they are being sneaky about usernames and passwords for the DSL link, probably so that you buy a wireless router from them rather than sourcing your own.
You can backup the config from a working netgear and save it to a PC. When the file gets backed up it’s almost plain ascii so you’ll be able to see what the config should be.
I don’t have access to one of these yet, so do let us know what happens.
fiurher to my last message on 24 jan ; i have just looked at my recent phone calls bill on line and to say we were shocked would be an understatement ! for example a local six minute call @ £205 is a bit excessive even for this bunch of cowboys. H aving read the comments above we are now worried about the secret connection charge. Naturally we phoned the CUSTOMER CARELESS number to sort out the obvious billing error [we hope] but were fobbed off with excuse number 76 from the book of 1ooo feeble excuses that they couldnt access customer accounts [at 7 in the evening] .If they insist their billing is correct then i have a bill of £10806!!!!. HAS ANYBODY ELSE HAD THIS PROBLEM ? PS emails still dont work properly. PPS THE BOSS AND MADAMWHIPLASH WERE OBVIOUSLY MADE FOR EACH OTHER.