Comments on: Bargain broadband with Pipex http://www.broadbandgenie.co.uk/blog/2007/07/18/bargain-broadband-with-pipex/ Broadband news and comment from Broadband Genie Sat, 05 Jul 2008 09:55:15 +0000 http://wordpress.org/?v=2.0.4 by: Nick http://www.broadbandgenie.co.uk/blog/2007/07/18/bargain-broadband-with-pipex/#comment-59887 Mon, 15 Oct 2007 16:18:31 +0000 http://www.broadbandgenie.co.uk/blog/2007/07/18/bargain-broadband-with-pipex/#comment-59887 I have just moved away from Pipex after 3 years with them. I moved for many reasons but the main ones were poor speeds, constantly being disconnected, huge packet loss and they also completely screwed me over for money. I received a letter in November of 2006 explaining that my credit card payment had failed and that they would try again in a weeks time and if the payment couldn't be taken my internet would be cut off. Well a week past and with no further contact from Pipex and my internet still on I thought, ok the payment came off this time. Little did I know that it had been paid for BUT Pipex stopped taking payments for the months after this because of a "bug" in their system. Well June of 2007 I get a letter from them DEMANDING the immediate payment of over £100. The only time I look at my creditcard statment for things that shouldn't be coming off i.e my partner using it :P not looking for things that are suppose to come off. They wouldn't even let me create a payment plan to pay back the money I owed them at a monthly rate so over £100 straight off my credit card. Waited until my contract ended with them in September and changed ISP. I have just moved away from Pipex after 3 years with them. I moved for many reasons but the main ones were poor speeds, constantly being disconnected, huge packet loss and they also completely screwed me over for money.

I received a letter in November of 2006 explaining that my credit card payment had failed and that they would try again in a weeks time and if the payment couldn’t be taken my internet would be cut off. Well a week past and with no further contact from Pipex and my internet still on I thought, ok the payment came off this time. Little did I know that it had been paid for BUT Pipex stopped taking payments for the months after this because of a “bug” in their system. Well June of 2007 I get a letter from them DEMANDING the immediate payment of over £100. The only time I look at my creditcard statment for things that shouldn’t be coming off i.e my partner using it :P not looking for things that are suppose to come off. They wouldn’t even let me create a payment plan to pay back the money I owed them at a monthly rate so over £100 straight off my credit card.

Waited until my contract ended with them in September and changed ISP.

]]> by: rojey http://www.broadbandgenie.co.uk/blog/2007/07/18/bargain-broadband-with-pipex/#comment-38500 Thu, 19 Jul 2007 09:01:33 +0000 http://www.broadbandgenie.co.uk/blog/2007/07/18/bargain-broadband-with-pipex/#comment-38500 I've had Pipex for ages now and never had any major problems. There was a bit of a glitch when they first installed but the customer service wasn't too bad as I recall, they sorted the problem out anyway..... I would say Pipex are a reasonable choice. I’ve had Pipex for ages now and never had any major problems. There was a bit of a glitch when they first installed but the customer service wasn’t too bad as I recall, they sorted the problem out anyway…..
I would say Pipex are a reasonable choice.

]]> by: Dave the Rave http://www.broadbandgenie.co.uk/blog/2007/07/18/bargain-broadband-with-pipex/#comment-38294 Wed, 18 Jul 2007 16:00:57 +0000 http://www.broadbandgenie.co.uk/blog/2007/07/18/bargain-broadband-with-pipex/#comment-38294 Yeah - but Pipex have shocking shocking customer service... beware. I have had a whole range of products from servers to broadband connections anbd they have never excelled themselves... Yeah - but Pipex have shocking shocking customer service… beware.

I have had a whole range of products from servers to broadband connections anbd they have never excelled themselves…

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