Broadband analysis company Point Topic has found that more UK businesses are dissatisfied with their ISPs than ever before. An average of one in every ten firms change their broadband provider over the last six months.
Although the percentage of unhappy business customers looks fairly inconsequential at a mere 11%, previous trends concluded businesses tended to stay faithful to one ISP.
The Point Topic survey discovered 40% of businesses were unhappy with package prices. 19% were put off by poor quality of service and 13% by unsatisfactory customer service.
Customers of Be and The Carphone Warehouse (OneTel, TalkTalk, AOL UK) were shown to be the least successful in retaining business broadband customers with Orange keeping the highest percentage of customers.
Sphere: Related Content
0 Responses to “Survey shows businesses are unhappy with their ISPs”