Ex-Telewest Virgin Media customers have been on the receiving end of extreme email outages for several days according to The Register. Following ongoing problems Virgin Media have had to resort to calling in Microsoft engineers to help with an urgent upgrade, who themselves struggled to find the cause of the problem.
In a statement on the problem, Virgin Media announced:
“We have been suffering intermitted problems affecting email access for some customers with @blueyonder.co.uk email addresses. We have been working with our platform supplier Microsoft to establish the cause of this problem and have made good progress, however some issues remain.
We are working to resolve these as a top priority. Virgin Media apologises for any inconvenience this may have caused.”
In an attempt to resolve the problem, the email servers have been migrated to a Microsoft Exchange 2003 platform.
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I thought they said that they were in the process of migrating and not that they had migrated ?