Communications watchdog, Ofcom has announced plans to release new guidelines to broadband providers concerning unfair additional charges to consumers’ bills, according to Comms Dealer.
It has been suggested that ISPs will be required to be clear and upfront about charges enforced on customers and also justify any additional charges to the consumer. This could encompass additional charges that are commonly applied for customers who pay by cash or cheque rather than Direct Debit.
Ofcom’s chief executive Ed Richards commented that the new guidelines would ensure that customers would get a “fair deal”: “In addition, our proposals mean that, in some cases, additional charges will be subject to clear limits which would provide direct protection for consumers,” said Richards.
Source: Telappliant
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