Although received speed is the root of most broadband user’s rage, a big cause of many customers’ angst is of a more personal nature. A survey of 4,000 consumers recently found that Tesco and Orange were the worst performers when it came to general quality of service and support.

The results of the survey were based on quality and reliability, download time, clarity of pricing and billing, aftersales support, good value for money and speed of service activation.

PlusNet came out on top of the survey with an average of 79% of users saying that they were ‘very/fairly satisfied’ with their broadband service across all six categories.

The final results were as follows:

1. PlusNet
2. Sky Broadband
3. Pipex
4. Tiscali UK
5. Virgin Media
6. AOL Broadband
7. BT Broadband
8. Talk Talk
9. Tesco
10. Orange

Source: The Inquirer

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