A new survey of nearly 11,000 broadband customers has found that half of the UK’s broadband users are unhappy with the service they receive from their internet providers, despite the fact that high-speed connections are at their cheapest and fastest than ever before.

The survey, conducted by price comparison service uSwitch, found that trends showed four million customers are not satisfied with their provider and four out of nine companies have less satisfied customers this year than last. uSwitch also commented that the gap is increasing ever year between the companies regarded as the best and worse providers.

Coming off lightly were PlusNet, now owned by BT with 86% customer satisfaction. They also won nine out of 11 categories including best customer service and best technical support.

BT were ranked the poorest for value for money and Orange were dubbed the worst broadband provider, with results showing that over a third of their customers were not satisfied with their service at all.

Speaking on the results of the survey, Steve Weller of uSwitch.com said: “The 21% gap between the best and worst provider shows just how important it is to choose a provider on service and not just price. Despite prices falling by 36% in four years, over five million have never switched their broadband provider.”

Source: uSwitch.com

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