Comments on: Ofcom forces BT to pay compensation for broadband service http://www.broadbandgenie.co.uk/broadband-news/2008/03/21/ofcom-forces-bt-to-pay-compensation-for-broadband-service/ All the latest on UK broadband internet Sun, 20 Jul 2008 21:35:37 +0000 http://wordpress.org/?v=2.2.1 By: Sarah Aked http://www.broadbandgenie.co.uk/broadband-news/2008/03/21/ofcom-forces-bt-to-pay-compensation-for-broadband-service/#comment-198 Sarah Aked Wed, 28 May 2008 12:09:30 +0000 http://www.broadbandgenie.co.uk/broadband-news/2008/03/21/ofcom-forces-bt-to-pay-compensation-for-broadband-service/#comment-198 I have had an open issue with BT since October, it began with diabolical lack of customer service, inadvertant disconnection, failing to reconnect services when promised, not responding to my letters and even though all monies owed to BT had been paid, we were then billed again to settle the account, we sent copies of payment to BT who then sent our bill to a debt recovery agency. Many manty hours wasted, contacts, time and money lost, lack of service and more.... Where do we go from here, this has to be the service provider from hell, they have their own dedicated complaint link with Ofcom. THERE ARE SO MANY PROVIDERS, AVOID SHAMBOLIC CUSTOMER SERVICE, AVIOD BT. OH have they been in contact or offered compensation, no, so spread the word and be warned!!!!! I have had an open issue with BT since October, it began with diabolical lack of customer service, inadvertant disconnection, failing to reconnect services when promised, not responding to my letters and even though all monies owed to BT had been paid, we were then billed again to settle the account, we sent copies of payment to BT who then sent our bill to a debt recovery agency. Many manty hours wasted, contacts, time and money lost, lack of service and more….
Where do we go from here, this has to be the service provider from hell, they have their own dedicated complaint link with Ofcom.
THERE ARE SO MANY PROVIDERS, AVOID SHAMBOLIC CUSTOMER SERVICE, AVIOD BT. OH have they been in contact or offered compensation, no, so spread the word and be warned!!!!!

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