A fault with BT’s server equipment has left thousands of BT Yahoo customers without email “for a couple of days”, according to reports. Whilst an official spokesperson announced the problem yesterday, however, a number of messages left by visitors on internet message boards suggests that customers have been have problems accessing their email accounts since 11th March 2008.
A spokesperson for BT admitted:
“We have people fixing a problem for a small number of customers who use BT Yahoo. The problem is quite small and is not affecting everyone. Some people’s BT Yahoo accounts are working and others are not.”
BT are so far unable to give an estimated timeframe for when this problem will be fixed.
Source: Vnunet.com
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I’m one of the small number of customers who cannot access their mail. I’ve been unable to access for about 10 days now. According to Daily Telegraph report there are thousands affected. Can’t even get through to them (all lines busy) to check on progress of fix.
Finally I don’t think I am just being incompetent!! I have been unable to access my Yahoo address book for about three weeks and unable to report this fault, I can however access my mail- are these issues related?