Orange gives stores a customer service boost
Thursday 04 September 2008
Following an announcement that
Orange are to invest in improved customer care facilities, it has been confirmed that the operator will give 100 of its high street stores a makeover within the next year.
Using its flagship store in Cardiff as an example Orange will open 60 new outlets by the end of 2009 including Edinburgh, Belfast and White City in London.
As well as private consultation areas for customers, kitted up with PCs and screens the stores will also contain phones for calling customer services free of charge. Customer service hubs in some stores will also mean that broadband problems stand a better chance of being resolved in store.
Sian Doyle, director of retail at Orange, said: "We are already seeing the benefit our refurbishment programme has on customer sales and that is why it is fundamental that all our stores, new and old, reflect the needs of the 21st century customer.
"Combining this with the increase in our footprint means that Orange Retail stores will create an enjoyable shopping environment that offers the latest technology and highest standard of customer service for everyone to enjoy at their convenience."
Source: Mobile Today
