Biscit Broadband

Top reviews

by loveitallandgrow, 13 February 2007

did you find this review helpful? (0)

Slow, disconnects a peak times. Been with them for 2 1/2 years ... only renewed because they said they would price match ... turns out that their price match for an unlimited package meant putting us on a 2gb capped package and then charging us 8 months later for overusage and phone call charges - which of course drew our attention to 'our mistake'. Now we want to cancel - I have been calling them (20 mminutes at a time) and have been told on 4 occasions that they will call me back - and they haven't - I have been emailing them - no response until this morning (4 months later) telling me that they send MAC code and cancel service when we have coughed up £250 in bills and a £35 cancellation fee. I have been in contact with trading standards. NEW LEGISLATION 14TH FEB - internet providers HAVE to give you your MAC code on request. Also refer to 'the supply of goods & services ACT 1982' for breaches in their services.

Report abuse/spam

by Nickname, 31 March 2007

did you find this review helpful? (0)

Biscit are down the pan, the administrators are in. But before they went down they completely let their customers down by simply cutting us off without warning. I waited twice on the helpline for an hour each time, only to get to the front of the que and then the phone line went dead. What a bunch of amateurs. I hope Biscit and its owners are never allowed to enter the arena again. They dont give a dam about customer care.

Report abuse/spam

by Nickname, 31 March 2007

did you find this review helpful? (0)

Biscit are down the pan, the administrators are in. But before they went down they completely let their customers down by simply cutting us off without warning. I waited twice on the helpline for an hour each time, only to get to the front of the que and then the phone line went dead. What a bunch of amateurs. I hope Biscit and its owners are never allowed to enter the arena again. They dont give a dam about customer care.

Report abuse/spam

by loveitallandgrow, 13 February 2007

did you find this review helpful? (0)

Slow, disconnects a peak times. Been with them for 2 1/2 years ... only renewed because they said they would price match ... turns out that their price match for an unlimited package meant putting us on a 2gb capped package and then charging us 8 months later for overusage and phone call charges - which of course drew our attention to 'our mistake'. Now we want to cancel - I have been calling them (20 mminutes at a time) and have been told on 4 occasions that they will call me back - and they haven't - I have been emailing them - no response until this morning (4 months later) telling me that they send MAC code and cancel service when we have coughed up £250 in bills and a £35 cancellation fee. I have been in contact with trading standards. NEW LEGISLATION 14TH FEB - internet providers HAVE to give you your MAC code on request. Also refer to 'the supply of goods & services ACT 1982' for breaches in their services.

Report abuse/spam

REVIEW BISCIT BROADBAND »

Name
	This is the name that will appear to the public
Rate it
Review Up to 1000 characters, left
	This review must be based on your own opinions. Please try to help other people and avoid libellous comments! You are wholly responsible for your own comments.
Spam filter	Please enter the letters you see in the image.
	DISCLAIMER: IMPORTANT The forum is designed as a discussion area for consumers to help each other choose the right broadband provider. Please note that Genie Group exerts no editorial control or moderation over the forum sections of the site, and you participate at your own risk. The forum is NOT intended as a promotional outlet to market commercial products or services. Please respect this. Genie Group reserves the right to remove reviews and ratings without notice.