Bulldog Broadband

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by deano1234567, 26 April 2007

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!!Warning!! This is a horrendous company!! took them 3 week after my connection date to get connected kept saying the fault was at my end and every time I phone them (after eventually getting throw) it was the same old thing "try a new connection" I had about 11 new connections in my network places ,and the fault was with them in the end. They never phone u back u have to chase them. there technical support are utterly useless, they all read from the card they are given for when u phone them no training and u are lucky if u get someone that speaks English u can understand. There technician are just as bad 1 said "u need Q.O.S. (quality of service) installed that y u can’t connect... There billing department are in Molter with only e-mails to contact the rest of the company that’s in the UK. They forget to take there own payment and then take all the money in 1 lump sum witch can make overdraw in the bank then receive the bank charge 4 being over draw!! Bulldog... Should be called B@*l?!##t

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by sho lei, 13 February 2008

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DON'T CONNECT TO BULLDOG!! I have been with them for 3 years, at first when you want to upgrade or anything like that it would be fast but when there's a problem it would take ages!! and they keep passing you to different departments making you call over and over again and your being charged for the calls. Not just that I have asked for a diconnect from them and was told I have been sign to a New 12 month contract?? huh? when? so they won't let me disconnect until recently and still took up to 7weeks and when they did do it and what happens they cut me whole phone line off which was with BT and I had to call BT to fix it. Even now after diconnection I'm recieving threatening letters to pay for a bill I'm not even using! + the connection is really bad i was told I should recieve 8mg but all I got was 1mg the whole time!! so glad I'm not with them anymore. WORSE COMPANY EVER!!

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by Mark A, 08 January 2007

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Whilest the Bulldog broadband & phone service is generally pretty reliable/cheap (after you take into account phone line prices), the technical support when things do go wrong is pretty terrible. Long wait times and support operators who don't know what they're are doing are quite common. Apparently they have done things to improve this since they were taken over last year, but it's definitely been slow progress!

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by sho lei, 13 February 2008

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DON'T CONNECT TO BULLDOG!! I have been with them for 3 years, at first when you want to upgrade or anything like that it would be fast but when there's a problem it would take ages!! and they keep passing you to different departments making you call over and over again and your being charged for the calls. Not just that I have asked for a diconnect from them and was told I have been sign to a New 12 month contract?? huh? when? so they won't let me disconnect until recently and still took up to 7weeks and when they did do it and what happens they cut me whole phone line off which was with BT and I had to call BT to fix it. Even now after diconnection I'm recieving threatening letters to pay for a bill I'm not even using! + the connection is really bad i was told I should recieve 8mg but all I got was 1mg the whole time!! so glad I'm not with them anymore. WORSE COMPANY EVER!!

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by Robin, 28 January 2008

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I was with Bulldog for 15 Months. The speed was great... Customer Service and Tech Support were about as much help as a Chocolate Sun Dial. Bulldog "were" great on cost... now there are lots of Cheap, No-Frills Broadband companies. Don't punish yourself by going with them.

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by Mrs Slater, 20 September 2007

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At first Bulldog were great, they went out of their way to help you when you had a problem but that all changed last year when they were taken over. They cut our services and when we rang them to find out why, customer services told us that our bill hadn't been paid in months despite a direct debit being set up with our bank. It emerged they had lost a number of their customers details including ours when they had upgraded their computer systems. They didn't offer an apology to us but they demanded immediate payment before they'd reinstate our services. We set up a new direct debit but they have constantly failed to use it, instead preferring to send us monthly bills. This was the first in a series of incidents. We recently contacted them over our email account as we were having problems logging in, in kept telling us that our user name and password were not recognized. They have not really resolved this but they did give us a default user name and password which we are still using.

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by witto, 01 May 2007

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AVOID AVOID AVOID ! They disconnected my service "by mistake" after more than year of service and I have lost my number (!!!). 9 hours over the phone , no proper respond and no service at all after 2 months now.

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by deano1234567, 26 April 2007

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p.s. I got cut off so i phoned them up and paid the full bill there and then over the phone.on the web site it said reconnectionm will take up to 24 hours but in some cases up to 48 hour .......after 48 hour not connectng so i phoned them theys say in the next 24 . this happenend for the next three weeks until i ask for my mac code and left and now with eclipe speed not so good but there coustmer service is so far so good. so DONT GO WITH BULLDOG YOU'VE BEEN WARNED.

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by deano1234567, 26 April 2007

did you find this review helpful? (4)

!!Warning!! This is a horrendous company!! took them 3 week after my connection date to get connected kept saying the fault was at my end and every time I phone them (after eventually getting throw) it was the same old thing "try a new connection" I had about 11 new connections in my network places ,and the fault was with them in the end. They never phone u back u have to chase them. there technical support are utterly useless, they all read from the card they are given for when u phone them no training and u are lucky if u get someone that speaks English u can understand. There technician are just as bad 1 said "u need Q.O.S. (quality of service) installed that y u can’t connect... There billing department are in Molter with only e-mails to contact the rest of the company that’s in the UK. They forget to take there own payment and then take all the money in 1 lump sum witch can make overdraw in the bank then receive the bank charge 4 being over draw!! Bulldog... Should be called B@*l?!##t

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by Alex C, 16 February 2007

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Although it would be difficult to find a truly unlimited 16Mb service including line rental for under £35, the quality of the network and service are extremely poor, so you get what you pay for. Frequent disconnections and drops in speed come as standard, no matter what router you are using (check the message boards). Although downloading individual large files can be quite quick, the same cannot be said for simple internet browsing. Sometimes the pages come up straight away, but often they don't and you need to keep clicking away or refreshing the page. This is due to the way Bulldog's network has been structured and is here to stay. So stay away unless you're a masochist.

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by Mark A, 08 January 2007

did you find this review helpful? (3)

Whilest the Bulldog broadband & phone service is generally pretty reliable/cheap (after you take into account phone line prices), the technical support when things do go wrong is pretty terrible. Long wait times and support operators who don't know what they're are doing are quite common. Apparently they have done things to improve this since they were taken over last year, but it's definitely been slow progress!

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