| by Dom, 22 November 2007 |
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Basically Eclipse is a joke. Im on the 8MB package and i have to sit there whilst a standard webpage learn. I cant wait for my year to end so i can move away from them.
Over billed me the first month by nearly £80 and refused to give it back. I had to wait for it to work itself out by not paying my monthly amount! Im not sure thats even legal!
STAY AWAY, for the love of god!!!
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| by kuzanator, 09 November 2007 |
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Eclipse is a quality broadband provider. Everyone knocks them but they seem to be environmantally concious and I love them. Love. Them.
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| by Not a happy man!, 13 October 2007 |
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I've been with Eclipse for about 5 months now and the service has just got worse by the month. In an attempt to get a usable download speed (via nntp) I've upgraded to the top package £29 per month and my connection has just gone downhill, at 3am I can get a good 375kbs but at any normal time of the day I'm lucky to get around 50kbs. avoid them like the plague.
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| by slumberparty, 06 October 2007 |
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i know someone who worked for eclipse internet and have heard about how rubbish they are. The problem they have is that so many things have now gone wrong they dont know where to start! their interest lies with small business customers and the residential 14.99 "cheapie" customers are just seen as a pain in the backside.
In their defence though eclipse, like many isp's are at the mercy of BT and in all honesty BT dont keep eclipse updated with delayed orders etc and often eclipse cant call BT directly.
I think if eclipse work on their current issues then they could do ok again,
but in all honesty, stay well clear for now.
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| by Higgie, 15 August 2007 |
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Hovering between 1 and 2.3 MBPS (apart from the first week when I got 6) I, too, feel that Eclipse is taking the mickey. I am paying £18.99 for up to 8 Mbps (Unlimited) and my exchange can handle up to 6 Mbps and I live 800 metres from it. I do not exceed the fair usage policy - indicator stays green. Their only selling point is having a call centre in the UK. Response to customer service email is very slow and does not answer the questions (memories of Indian call centres!). When I complain about slow speeds even in off peak times, they apologise (two weeks later) for the fact that "some" customers have experienced problems in peak time. They talked me into paying the higher rate, but it could as well have been the lowest because surely that cannot be slower.
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| by charlie, 15 July 2007 |
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When I first signed up with them I was pretty happy with a stable 2 mbps. BUT, after six months I now get an amazing '1mgps' if i'm lucky. Apparently they have 'Network and ADSL connection problems' and they're fixing them.....yeah. 1mbps, good connection for a third of the day for £24.99.
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| by unhappy customer, 13 July 2007 |
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i have recommended 7 people to eclipse and only got paid for 3 of them. what a rip, they promise to pay you for giving them customers but you only end up wasting several hours paying 10p per minute on the phone. i have spoken to many agents and few were helpful but ALL were sorry, no help at all. then when i had serious connection issues, my complaints went unheard and problem ignored because "i was online when i phoned them" - the guy on the line said that it seemed fine and that was that! im awaiting a mac code so i can migrate
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| by gabby, 02 July 2007 |
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Don't go near them! e-mail works less frequently than I do, internet access is a total lottery and download speeds are pathetic. I actually achieved faster download speeds coming off the premium package and going onto the normal tariff.
Full of promises with no delivery.
telephone service excellent!!
very poor indeed overall, even worse than TalkTalk.
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| by shark, 18 June 2007 |
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upto 8 meg my ****... ive been getting speeds ranging from 26 to 200 for over a month now during these so called problems..before this i have never had over 1.5meg.. there response "sorry were working on it" downloading forget it.. youtube forget it. thats how bad it is..my contract ended yesterday. its been a VERY long year..bye bye eclipse. thank god.
Please spend your money elsewhere. people upgrading to a higher package to try and sort the problems. this doesnt work and they make even more money. criminal
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| by Have-I-Made-a-Mistake-I-Wonder?, 11 June 2007 |
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Ordered an unlimited Business 8meg ADSL Line, all went OK and to schedule. Due to work, we had one attempt to get the Line up last Weekend, and then a better attempt this Weekend. Found the Router was defective, so lost time chasing faults in the Server. Fitted a BT Router and soon had it Up and Running Today. However, it's slow, and keeps timing out!! Again, we've been chasing other faults thinking it "Can't" be the Line! We are in a unique position, as we also have a BT 8meg full-on Business ADSL Line as well, so can compare (Same Cables, Same Exchange). That BT ADSL Line is rock steady and **very** fast...near the maximum all the time. The Eclipse Line was a 2nd ADSL Line to replace ISDN, but ISDN, although slow, was 100% reliable. I do hope this is just a bad day! A little concerned at seeing "Slow ADSL" Status Reports on their Web Site...been like that since we signed up for the Line!! We'll see how this goes...now wondering if we have made the right move for the 2nd Line!
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| by Webby, 06 May 2007 |
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Slowest download speeds imaginable, my dialup is quicker - cannot play a mp3 ever without stopping and starting. Watching quicktime movies forget it. I upgraded to the next package - evolution 2 (£18.99 a month), just as bad. Their customer service dept. is good, have called several times. Obviously they state the cheap package puts you at the bottom of their provision. At least they are honest! It should not be advertised as speeds up to 8mbps - never ever get near this, not even 1mbps.
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| by rider, 28 April 2007 |
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So far, no problems. During peak times the connection can be lost, but this isnt generally a problem (just annoying) since it only seems to happen when surfing and not whilst just downloading. Just reconnect and it's ok.
But I have nowhere near the claimed speed, which is a dissapointment (I get 2.5Mbps max).
With regards to downloading and P2P,this ISP throttles it down during peak times, but I get up early in the morning to do it and it seems fine then.
Overall, I'm reasonably pleased with this service and would tentatively recommend it to others.
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| by Raveydavey, 12 April 2007 |
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I was with this company for over a year and had loads of problems, I always got disconnections every few hours and for the money I was paying this company it's criminal.
I was more annoyed after moving to another company who are excellent and I now never have a problem.
Stay well clear of them.
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| by swifty, 29 March 2007 |
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Eclipse was recommended to us by a friend, who is very happy with the set up and service. It sounded like it was for us as we'd been with Orange and were not too happy with them, so decided to change....what a mistake we've made!!! It took 15 days & many phone calls before the modem arrived. Also, when we placed our order, their website showed that we could have a free router with the package we ordered, but then we were told that we had in fact placed our order too late, the cut off date for that offer was 14th Feb and their website was updated that day to show that the offered had finished....that was a lie, as it was on there when we placed our order. Eclipse would not accept this, (even though one of the advisers we spoke to was adamant that we would be getting a router, not a modem!!! When I told them we wanted to cancel the order because of the poor service and the lies I was bluntly told that I could cancel but would have to pay a £47 cancellation fee. STAY AWAY FROM THIS ISP!
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| by Happy...Not !!, 10 February 2007 |
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This company should be brought to book for advertising download speed of 8mpps, but in reality lucky if I get 2mpps. I live 250 yards from the main telecom exchange, so I was expecting close to 8mpps. They sent me on a mission to log all my speeds over a week and when I sent them my results, they reply that my speeds are ok ?
Just general browsing, page's take and age to open and then hang, It's like a 56k dial-up connection !!
This is not good enough.....Goodbuy Eclipse... don't ring me I'll ring you.
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| by vambo, 08 January 2007 |
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Don't go anywhere near Eclipse if you ever want to download. Doesn't matter if you have the top end unlimited package. Eclipse throttle ALL downloads via P2P, Newsgrousp and FTP 24/7 (so even outside peak periods) to unusable speeds. And they don't tell you that in there usage policy either. And if you rase a support call they still wont tell you but will have you running round like an idiot performing lots of "Speed tests" and getting BT to check your line etc and tell you they can't find any fault!!. Made me waste nearly a month!. Thats why I and lots like me have left eclipse som after many years. Deserve to go out of business for lying and being so underhanded.
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