Eclipse Business Broadband

Top reviews

by Kiki2007, 09 August 2007

did you find this review helpful? (2)

I am begging you all - do not use Eclipse Business Broadband!! Do not touch it with a barge pole as it's not a business standard service at all. Let me take you through my terrible experience with them. I run a small business and having a good high speed connection is very important to me. For the first 3 months, it was very slow during the day (often at dial up speeds or less). Their technical support team were not the best - sometimes I was waiting for 2 or 3 minutes, but often for 10 to 15 minutes - note this is how they treat their business customers. Then the whole service went down. I have now been without a broadband connection for 2 weeks. It went down on a Saturday, and as they don't offer support on weekends apart from Sat 9-5, I had to wait until Monday to report fault. They fobbed me off, failed to return calls, customer service are very stroppy. They are now trying to charge me an early term fee for wanting to leave their phoney business service!! AVOID ECLIPSE!!!

Report abuse/spam

by Kiki2007, 30 August 2007

did you find this review helpful? (0)

After nearly a month, they decided to give my BUSINESS broadband connection back! Apparently some fault at the exchange end ... after a few days it's chugging along again at less than 56k dial up speeds ... i have now my MAC code and I am going to leave. They made me wait over 30 minutes at peak times to get through to tech support .... Please - to all startup businesses out there - using Eclispe is lethal - think about more than cost, as ths is the hook they use. The loss of earnigns you will incur will hurt you, and the custoemr service will make you want to give up. AVOID, AVOID, AVOID .... woeful company, woeful service.

Report abuse/spam

by Kiki2007, 30 August 2007

did you find this review helpful? (0)

After nearly a month, they decided to give my BUSINESS broadband connection back! Apparently some fault at the exchange end ... after a few days it's chugging along again at less than 56k dial up speeds ... i have now my MAC code and I am going to leave. They made me wait over 30 minutes at peak times to get through to tech support .... Please - to all startup businesses out there - using Eclispe is lethal - think about more than cost, as ths is the hook they use. The loss of earnigns you will incur will hurt you, and the custoemr service will make you want to give up. AVOID, AVOID, AVOID .... woeful company, woeful service.

Report abuse/spam

by Kiki2007, 09 August 2007

did you find this review helpful? (2)

I am begging you all - do not use Eclipse Business Broadband!! Do not touch it with a barge pole as it's not a business standard service at all. Let me take you through my terrible experience with them. I run a small business and having a good high speed connection is very important to me. For the first 3 months, it was very slow during the day (often at dial up speeds or less). Their technical support team were not the best - sometimes I was waiting for 2 or 3 minutes, but often for 10 to 15 minutes - note this is how they treat their business customers. Then the whole service went down. I have now been without a broadband connection for 2 weeks. It went down on a Saturday, and as they don't offer support on weekends apart from Sat 9-5, I had to wait until Monday to report fault. They fobbed me off, failed to return calls, customer service are very stroppy. They are now trying to charge me an early term fee for wanting to leave their phoney business service!! AVOID ECLIPSE!!!

Report abuse/spam

REVIEW ECLIPSE BUSINESS BROADBAND »

Name
	This is the name that will appear to the public
Rate it
Review Up to 1000 characters, left
	This review must be based on your own opinions. Please try to help other people and avoid libellous comments! You are wholly responsible for your own comments.
Spam filter	Please enter the letters you see in the image.
	DISCLAIMER: IMPORTANT The forum is designed as a discussion area for consumers to help each other choose the right broadband provider. Please note that Genie Group exerts no editorial control or moderation over the forum sections of the site, and you participate at your own risk. The forum is NOT intended as a promotional outlet to market commercial products or services. Please respect this. Genie Group reserves the right to remove reviews and ratings without notice.