One.Tel Broadband

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by taliesin, 18 January 2007

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used to be great a couple of years ago but loss of service each month for a couple of days at a time and now without service since 3rd jan 07. Tried to cancel but they still kept marker online so i can't get another service. BT wholesale guy said lots of complaints with this company not cancelling broadband yet they tell you repeatedly it's been done. TERRIBLE!!

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by itsuse, 30 January 2007

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Not impressed. Recently had a lot of trouble with broadband and landline and very little help from the very nice technical people. Will be changing both.

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by Nivek, 22 August 2007

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Onetel have been very poor indeed with customer relations and badly organised. A fault took 2 weeks or more to fix after they initially blamed BT. Staff sometimes hard to understand. One helper very rude to me on one occasion. I informed them I was ending my contract but was still billed. Though they admitted error it took a lot of letter-writing and telephoning to get a refund. They would not recompense me for costs of postage and phone calls, even though they caused the problem in the first place. Nightmare company in my view and glad to have got rid. They sell hard and with low prices but you get what you pay for.

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by Granfa, 31 August 2007

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I am giving up on Onetel after many years of unreliable service culminating in them not taking payment from my bank account and then blocking my telephone and email because of their errors. On informing them that I am cancelling the service they are putting up the prices for the last month by removing any reductions earned over many years. Currently I cannot use my email service because it has been overwhelmed by spam through their inefficient fillering and I am told by them that it will be put right at the end of September.THE CHARGES FOR THE SERVICE ARE NOT SUSPENDED. Nivek has said that you get what you pay for --- I WISH!

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by Nivek, 22 August 2007

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Onetel have been very poor indeed with customer relations and badly organised. A fault took 2 weeks or more to fix after they initially blamed BT. Staff sometimes hard to understand. One helper very rude to me on one occasion. I informed them I was ending my contract but was still billed. Though they admitted error it took a lot of letter-writing and telephoning to get a refund. They would not recompense me for costs of postage and phone calls, even though they caused the problem in the first place. Nightmare company in my view and glad to have got rid. They sell hard and with low prices but you get what you pay for.

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by itsuse, 30 January 2007

did you find this review helpful? (1)

Not impressed. Recently had a lot of trouble with broadband and landline and very little help from the very nice technical people. Will be changing both.

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by taliesin, 18 January 2007

did you find this review helpful? (1)

used to be great a couple of years ago but loss of service each month for a couple of days at a time and now without service since 3rd jan 07. Tried to cancel but they still kept marker online so i can't get another service. BT wholesale guy said lots of complaints with this company not cancelling broadband yet they tell you repeatedly it's been done. TERRIBLE!!

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