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Pipex broadband
GENIE SAYS
PIPEX broadband is the UK's oldest internet service provider (ISP), so if you're after a respectable broadband brand, you've found it. PIPEX comes with 8Mb broadband as standard, and the difference between their packages is really the download limits.
PIPEX broadband becomes real value for money when you combine it with one of their voice packages and get broadband from just £9.99 a month. Take a look at their updated, streamlined packages on the new-look website.Unfortunately, we don't have any further information on Pipex broadband right now. Check out the Genie's recommended services below, or try our comparison search tool.
Pipex reviews and ratings
Top reviews
| by boo, 24 March 2007 | did you find this review helpful?  (27) |
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joined pipex in january thought i was getting a wonderful; deal i play on xbox live every night and nearly all weekend so got there max package which offers unlimited downloads then my bandwidth dropped to 28.8 kbps supposed to be no less than 2 mb was told that i was a heavy user and that because i had downloaded 1.1 gb in a week between 6 and 11 pm that my bandwidth will be traffic manage where i was to be put into the sin bin with other heavy users i dont use p2p i dont download porn i just play on my x box live feel like crying have canceled my direct debit with them and asked for mac code they say they are now going to charge me 360 pounds for canceling before my 12 months is up dont know what to do want to cry i havnt got that sort of money and hate being ripped off and 6 to 11 pm is the times i want to use my broadband
| by I got my money back from Pipex - read on, 02 February 2007 | did you find this review helpful? (24) |
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I was with Griffin - you might not have heard of them but they would be a top end isp for business users. I used them for home also but was very expensive so i switched to 8mb with pipex. Since I joined up Im getting no more than 140 KB download speed!! Im a network specialist and I can tell you now they are conning people. Fortunately they didnt con me and I got out of the contract and so can you. Despite their terms and conditions, they have provided a service of little value and they think they've got you with their contract "terms and conditions" when you complain or want to leave. Well they are wrong and I proved it through OFCOM. Firstly cancel your direct debit/credit card payment then contact ofcom with the details of the aweful service. Consumer rights can also help you - your choice. By law, they have to give you your MAC code so you can change to another provider - I did and so can you.
| by Ray, 08 January 2007 | did you find this review helpful? (16) |
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I have been a subscriber for 11 months and can't wait to get out of this contact. I have sent no less than 25 emails to customer services and received no replies. Trying to contact customer services by phone is almost impossible. Don't even think about joining this, in my opinion, totally disorganised company.
| by Bangkokbob, 09 May 2008 | did you find this review helpful? (0) |
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Customer Service phone line is a big revenue earner. Based in Mailla in the Philipines where £60 a month is a decent wage for 11 hours per day. Call and you get a menu system that ends with you having to enter your phone number. Then it rings until a Filipino monkey answers, first question, "what is your phone number?" then a load of other questions including how you pay anf from whch bank. At this point 5 minutes of high call rate time have passed. Ask your question or report the fault, next is the catch-phrase "I'm going to have to put you on hold for 2 minutes", time it, it is. You get an answer of are requested for more info - then catch-phrase "I'm going to have to put you on hold for 2 minutes", you might get a non-commital vague answer, nothing positive. By this time your call has made a considerable profit for Pipex, I would imagine that apart from being financially self supporting, customer service is very profitable.
| by Bangkokbob, 09 May 2008 | did you find this review helpful? (0) |
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I have been with Pipex for a while, after a few months I noticed that the advertised price was much less than they were charging me, when I complained they lowered the rate, BUT reset the contract period. I can't get my MAC code without paying a ransom! Faults: Lost service on Friday, called on Saturday, told it would be fixed on Monday. Called Tuesday, told it would be "escalated", called on Wednesday, told it would be checked. Service restored Thursday. No call or email to confirm or inform. Customer Service email is a black hole.
| by Osprey, 22 April 2008 | did you find this review helpful? (0) |
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I have been with this ISP for 2 1/2 years. Initially they were excellent, that did not last long. Their so-called Customer Service Department are a joke! and that is when you can get them to answer your call on their 08-- number, even then they keep you hanging on whilst they are making money from your telephone to them. It seems the only way they will actually take notice of any problem is when you tell them that you're thinking of moving to another ISP. On hearing this they just bombard you with promotional offers trying to get you to stay with them. When you ask for a MAC code they keep you hanging on the telephone again, whilst they make more money. Recently their email system has frequently been unavailable with no warning to their customers. Hard lines if you need to email somebody urgently, they just don't care, customer care is not in their vocabulary! My move to another professional customer caring ISP cannot come quick enough. Would not recommend them to anyone!!!!!!
| by JonBlonde, 12 February 2008 | did you find this review helpful? (0) |
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DO NOT SIGN UP WITH THIS SHOWER!!! Speeds - Rubbish, Customer Service - Rubbish, Tech Support Rubbish. What more can I say.
| by jimmy, 11 February 2008 | did you find this review helpful? (0) |
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have been with them for a few years started of on 512 and ended up paying way to much. complained again and again until they agreed to upgrade to 1meg for the same price and give me a cpl of free months for my troubles. same thing happened with 1meg went through the same rigmarole and eventually (after a lot of shouting) got more free months and new price, but then they started to screw up big style. they stopped taking payments from me then started harrassing me about it - phoning me at home etc. I pointed out that this was the first time they had ever contacted me about anything including the several issues I was waiting for them to contact me about. Told them I wasn't going to pay until they had addressed my issues and we went on like this for several months. Ended up getting probably about a years free broadband (supposedly 8meg but feels like dial-up sometimes) and several modems/routers (to try and sort out speed and drop-outs) Have just had to start paying again. bye bye pipex
| by Cosmo, 03 February 2008 | did you find this review helpful? (0) |
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Been with Pipex Homecall for 18 months now on the upto 8Mb unlimited package. The first 12 months were pretty good. But the last 2 weeks have been a joke. Broadband speeds have dropped to almost dialup speeds 100kbps or so. Phoned tech support and they blamed BT. Got a BT engineer to check the line and quess what, it was fine no problems at all. Been back in touch with tech support and they continue to say there are no problems with it. Pipex are a joke avoid at all costs.
| by tossi, 18 January 2008 | did you find this review helpful? (0) |
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Pipex, well yes, If you are considering going with them don't, if you are with them get out ASAP. billing errors, if you pay by card the transaction goes throuh twice, customer services and technical support I would not bother, I have been with them years but the last 2 have been Poo, am asking for my MAC code tommorow if i ever get through. When chosing a provider i recommend you go with anyone OTHER than PIPEX!!!
| by Lee Trowbridge, 13 November 2007 | did you find this review helpful? (1) |
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Up to 2mb service was OK to good, less so at night but still over a meg at peak times and a solid 220kb down in the mornings. Since going to 'up' to 8mb it's been ridiculous; 180kb max at best, less than a meg some evenings and peer to peer connects but doesn't do anything during peak hours (works ok the rest of the time). In short, upgrading to adsl2 has been a downgrade in reality and pipex are blaming BT for setting the maximum line speed at 180. Er, how was it managing 220 beforehand then? I'd like to change ISP but I know damn well Pipex will get the arse and make things as difficult as possible if I dare to request cancelling my contract :-( Unimpressed, to put it lightly.
| by DaveF, 07 November 2007 | did you find this review helpful? (0) |
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Are!! I'm not the only one, was quite inpressed to begin with. Pipex did what they said on the box but not so sure now. There speedtouch router stopped syncing & now speed is way down on a mates Belkin box (126KBps) It's only showing 160 sync speed(hidden page) I've replaced Filters/ master socket, wires etc. waiting for them to get back to me.
| by Pipex higger charges, 13 October 2007 | did you find this review helpful? (1) |
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I have been very happy with pipex untill i agreed to let them take on my phone calls which i was not happy about but was told all free phone calls at no extra costs, free router for wireless , pipex, charges down, sounds great and it was great for the first five months then charges for international rent and other rent which they said was a standing charge for my free phone calls , then the bills kept getting bigger and bigger, one over £54 and most £25 for my £8.99 package, i used 3GB extra download with in 9mins, two e-mails confirmed, well i can not wait to get rid of pipex, but they tell me i am still in an contract until April and i don;t know how as i have been with them now for over four years, well they sent me a set of statements but this don;t explain why the high charges that they have taken out of my bank, over £54 for my £8.99 package , i was thinking that someone had hacked into my router and had use of this but good old pipex just are not interested, i am a pensioner
| by michelle, 16 September 2007 | did you find this review helpful? (2) |
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I have been with Pipex for over two years and last year i recommended a friend to Pipex and was told that we would receive 10 pound off our next bill well that was almost a year ago and we still have not got the 10 pound every time i phone them i get told that it will be taken off our next bill well i have just received my next bill from them and guess what the 10 pound was not on it i am sick to death of getting told one thing and the complete opposite happens i am now looking for a new provider for broadband DO NOT GO WITH PIPEX AS THEY ARE UTTER CRAP THEY DO NOTHING BUT LIE TO THEIR CUSTOMERS the friend i recommended has had her phone and internet cut off and her bill is not due till the 25th of this month she had a reconnection fee on her bill which she shouldnt have had she was told it was a mistake but they still expected her to pay it PIPEX IS THE WORST BROADBAND PROVIDER I HAVE EVER BEEN WITH DO NOT TOUCH IT WITH A BARGE POLE.......
| by Parkesville, 10 September 2007 | did you find this review helpful? (1) |
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While their internet connection was OK their customer service is... nonexistant. Do not be fooled. Pipex/Bulldog is not a wise choice. My wife and I have lost a lot of money simply because the customer 'service' staff do not understand the English words 'cancel account'. After moving house, we tried to cancel...and yet they kept debiting our account and even had our old line active four months later! Once they finally disconnected it, then it took months to try to organise a refund.... and they only agreed to refund 1/3 of the amount! Then to cap it all off they sent the refund cheque to our old address and after we complained said there would be a 10 pound administration charge -for their own stupid error! Don't touch them with a barge pole...
| by Pixie, 24 August 2007 | did you find this review helpful? (1) |
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I would not recommend Pipex to anyone. I've only been with then for 3 months and can't wait to get shut of them. I have the 8mb unlimited package which they recommend for gaming. Considering I live less than a mile from my telephone exchange I am getting a 2mb connection if I'm lucky. I asked them why my connection is worse than my last internet provider which was only 2mb anyway and their answer was it is because different technology is used.
| by ching-3, 10 August 2007 | did you find this review helpful? (4) |
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I've been with Pipex for over a year now and it's been generally good. Downtime is very rare and I always get the full 1MB speed that I pay for (£23/month). Probabaly a bit expensive compared to other offers, but its very reliable. Only problem arose when they tried to slow down p2p traffic but that was soon resolved with new software :) 8/10
| by TOTALLY PISSED OFF, 02 August 2007 | did you find this review helpful? (1) |
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My son was with Pipex and had nothing but trouble and was on the phone everyday. He told them he was going back to BT and needed the Mac code at first they refused but eventually they gave to them. My son then moved out and we took over the line in my name. Suddenly our phone bills shot up and we were getting large bills which we could not pay straight away so Bt disconnected the line BUT when I tried to ring bt on 150 I could not get through as the calls went straight through to PIPEX. As we wern't with them anymore I asked why they were on my line, they said Bt had put an Orphan bar on the line and all my calls were being redirected to them?? I had to go to a phone box and contact BT who said they didn't have an Orphan bar on and didn't know why Pipex were on our line and to be honest did not seem bothered. We paid the bill and our bills shot up again we was then again disconnected and again Pipex were on the line and they will not give me a proper answer as to why??? they blame BT??
| by Ian, 16 July 2007 | did you find this review helpful? (2) |
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DO NOT SIGN UP WITH PIPEX!!!! I have been using Pipex homecall for about two and a half years and have been really happy with their service until I upgraded from 1 MB to 8MB broadband. I noticed I was getting very slow speeds and got in touch with customer services. After no less than SIX MONTHS the problem has got worse and my last check showed a download speed of 36.6 kbps!! I have had promises of telephone calls to let me know what is happening...nothing! I have had 2 BT engineers come to check my line which proved to be OK. I have lost count of the number of times I have called customer services (which of course I have to pay for). In the end I insisted on my MAC code and I'm switching to BT. Pipex tried to say I couldn't do that as I was still in a contract but I firmly told them that they too had a contract with me which they were not fulfilling. They reluctantly admitted defeat and supplied me with my MAC code. STAY AWAY FROM THIS COMPANY!!!
| by Ricochet42, 15 July 2007 | did you find this review helpful? (1) |
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Reasonable connection speed & good bundled service APPALLING Invoicing & Customer relations 1 year in and only ever 2 direct debits taken! £256 and £275. I complained, asked to leave and after much timeon hold/ re-telling my tale to customer services finally got to XXX in retentions. Asked for a MAC code, got told about fantastic new offers, then promptly cut off when i said i did not want a new 1 yr contract. Phoned back - after 45 mins on hold guess what - no XXX, and asked by pipex to call back the next day due to comms probs caused by floods. Phoned next day and got a mac code - hoorah! but told XXX had converted me anyway, and yup - you guessed it, they direct debited me for a years cancellation as a result. More calls and emails to customer relations and despite a promise of a refund of the cancellation fee & 4 months worth of charges in 7 days, he I am writing this on the tenth day wondering just who is gonna feed the kid this week. Pathetic behaviour.
| by Ross, 12 July 2007 | did you find this review helpful? (1) |
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Cant stand this company... Please... if you are trying to figure out which broadband company to go with... STAY AWAY FROM THIS ONE!! Went with the very nice looking 8mb /Quote Max /Unquote servise with unlimeted downloads and supplying home phone calls... Plugged in the modem.. started up counter-strike... whats this?? 200ms ping???? hmm ... ill give pipex a call.... after waiting hours in the que i eventually got through... there solution was to buy a router... ok, done that.. tryed bittorrent.. no luck... think i got a max of 12kb/s with a estimated finishing time of 3 days... great . Tryed watching a video on youtube.... took me 30mins for it to load up... THERE IS NO SUCH THING AS "STREAMING" ON PIPEX.... Ask the Tech support about this... well.. it HAS to be something with the exchange... send us back this tech email answering a hundred odd pointless questions about your pc and we probably wont reply to it,... ONCE AGAIN, STAY AWAY FROM THIS COMPANY, THIS IS A CON
| by matias, 12 June 2007 | did you find this review helpful? (4) |
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IT IS TOTAL CRAP DONT USE IT NO P2P
| by sam, 29 May 2007 | did you find this review helpful? (1) |
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Have been with Pipex for many years as a 512k user with very little down time and no reason to use their customer service. Upgraded to to their max package in January this year and had speed problems ever since. Many hours and much money spent on the phone only to have them question all my equipment and then blame BT. Several engineers from BT have assured me that the line can support 6.5 mb. I do get between 3 and 5 mb for about a week after each complaint but then fall back to 0.5mb or less. The problem has nothing to do with peak usage times. Customer support are polite but no help. I intend to leave as quickly as possible. Don't even consider signing up to all this disappointment and frustration.
| by Sheepshagger, 28 May 2007 | did you find this review helpful? (0) |
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Been with Pipex for a while, I was initially with them having thier old Solo 500 package which I had no problems with, but now have gone upto an upgrade costing an extra £5. In short I have been on this for a good few months and the service itself is not even worth £5, it is crap ! In a nutshell its again download speeds, I have had 4 engineers coming to the home and checking the exchange accordingly, in the morning my connection speed on a good day is 1.3 mbps, in the evening you are lucky to get 1 mbps, download speeds in the morning only vary from 100-10 kb/s (at the time of writing is on 25) in the afternoon/evening forget it, my old dial up was quicker years ago.Phoned up loads of times bout it but to no avail some of the staff are ok while the team managers are a joke (promised 3 return calls over 3 days and could not be bothered). Sent in a formal complaint 10 days ago, no reply yet giving them one more week to return my complaint otherwise OFCOM are going to be informed.
| by romx, 12 May 2007 | did you find this review helpful? (0) |
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i was with pipex before they was rubbish.one day they applied the throlltle on me for previous months prior to them changing their aup. i then moved to bulldog who i also had problems with but atleast no throootling. i left bulldog before they was bought out by pipex and paid my outstanding bill in full. since then i get a monthly email asking for payment for a account that no longet even exists and was not even due to pipex. pipex was good now theyre one of the worst isps around if you join pipex you will lose money.
| by PETER, 03 May 2007 | did you find this review helpful? (3) |
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me again. Got a result, they will release me from contract. Took 4 months though. Don't go near them..low speed at peak times, can't connect to P2P, etc. They blame BT! Have sourced a new ISP, will keep you posted
| by bugatti13, 19 April 2007 | did you find this review helpful? (2) |
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DON'T EVEN THINK OF JOINING PIPEX (THEN HOMECALL/CAUDWELL COMMUNICATIONS LTD). I was cold called & signed up by them as sales staff promised contract started only when I was ready (had no phone socket near computer). The billing started immediately and despite the letters to stop, absolutely nothing was done. I, expensively phoned, managed to get through to assorted "help" advisors and eventually spoke to someone claiming to be the customer care manager, he said all the right things; "how dreadful", "compensation", "sort out", "leave it to me", "in your place I'd have been less tolerant", but did nothing AT ALL. I proved from bills that I'd never connected to the Net. I contacted OFCOM who tried to get my MAC without success. I paid a whole year's contractual dues and still it was impossible flee their clutches. I eventually escaped with help from a giant, AOL, my unofficial James Bonds working undercover on my behalf. I have MS, am unemployed & couldn't afford the lost £s! BEWARE.
| by Real, 18 April 2007 | did you find this review helpful? (1) |
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Pipex are now "throttling" or what they call "managing" p2p connections to a max. download of 20kB/s, this sucks big time. This kid of activity by an ISP makes the need for broadband redundant. Whats the point in having high-speed broadband except to use p2p networks? If this keeps up, and as rumour has it other ISP are to follow Pipex's example, I would encourage all user of p2p networks to cancel their contracts, possibly pay the penality, do without broadband for 3 or 4 months, we're not addicted are we? I'd say, after this 4 month period the ISP's will realise what a hugh mistake they made "managing" their customers use of the internet. Lots will be going out of business, then let them see how their business model survives that! But it will take all those who use p2p to stick together, together we can win, divided these corporation will "control" and "manage" use - do you want that? Go for people, if this keeps up I certainly will be pulling the plug!
| by boo, 24 March 2007 | did you find this review helpful? (27) |
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joined pipex in january thought i was getting a wonderful; deal i play on xbox live every night and nearly all weekend so got there max package which offers unlimited downloads then my bandwidth dropped to 28.8 kbps supposed to be no less than 2 mb was told that i was a heavy user and that because i had downloaded 1.1 gb in a week between 6 and 11 pm that my bandwidth will be traffic manage where i was to be put into the sin bin with other heavy users i dont use p2p i dont download porn i just play on my x box live feel like crying have canceled my direct debit with them and asked for mac code they say they are now going to charge me 360 pounds for canceling before my 12 months is up dont know what to do want to cry i havnt got that sort of money and hate being ripped off and 6 to 11 pm is the times i want to use my broadband
| by silver surfer, 16 March 2007 | did you find this review helpful? (1) |
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Been with Pipex over 8 years and like many people I have found their service to be dropping off in terms of reliability and customer service. For a company who runs an ISP service you would have thoughtthat sending update emails to their customers would be a very cost effective means of retaining customers - BT were always sending me some information but Pipex not one email! I too suffer poor download speeds in heavy congestion times and although I don't expect 8 meg I do expect at least 75% of what I'm paying for - after all if you bought a car that claimed an average mpg of 30 miles and you only got 7 miles to the gallon then this would have been taken up by trading standards long ago. I feel Ofcom have been very lax in their approach to allowed advertising claims and should put pressure on all ISP download speeds that are realistic - after all a car manufacturer could claim 100mpg it you switched the engine off and coasted down a long hill!
| by GeeCee, 15 March 2007 | did you find this review helpful? (2) |
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Been with Pipex since 1995 and I too have see the company fall to pieces. Never needed to call with dialup. Broadband at 512bps was great and got upgraded to 1mbps. Then upgraded to 2mpbs and it fell apart.Got them to downgrade me to 1Mbps and it never really came back. Recently we have virtually no bandwith between 6 and 8pm. Many calls to Pipex but always a different person with no notes or memory of the problem. Just try to fob you off. Looking to change now if it doesn't get better. Just heard that Pipex is up for sale so they must be in trouble. All I want is what I pay for and some reliability.......
| by punky, 13 March 2007 | did you find this review helpful? (0) |
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brill get it!! nuff said
| by Paul R, 13 March 2007 | did you find this review helpful? (1) |
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KEEP CLEAR OF THIS PROVIDER Set everything up to start PIPEX service in January, supplied MAC code and waited. Attempted to contact, No answer, Phone package details landed some weeeks later, when questioned about broadband service and when it would start, theyed forgot to activate it, offered 2 months free broadband as recompense. Guess what! It's March now and still no broadband. I've cancelled all services and I'm moving to another supplier. One word to sum them up "HOPELESS".
| by speedscot, 13 March 2007 | did you find this review helpful? (1) |
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Joined max-ADSL up to 8mg service plus home phone calls in August 2006. Service has been diabolical from the start. The phone calls side was never set up, neither did I receive software I ordered and paid for (later refunded after I complained). Pipex has never managed to take out a monthly direct debit payment, instead they try to take three or four months out at a time without prior warning (so funds are rarely available for that amount and payments bounce = bank charges etc). Then they send threatening letters as though it's all my fault! Our line rate (IP Profile) is configured to 160 Kbps on what is supposed to be a high speed line. We had speeds of 4 Mbs + for a few months so I know it's nothing to do with our line capability, distance from the exchange etc etc. Endless phone calls to customer services come to nothing. We get text messages from them saying their engineers have fixed the problem but nothing has changed. AVOID PIPEX FOR BROADBAND AT ALL COSTS.
| by davebez, 13 March 2007 | did you find this review helpful? (0) |
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Been with pipex since 1998 with dialup then to broadband.. eventually! they have got progressively worse. All they seem to do is fob off technical support to BT which is useless as they will charge you for their service. The contention ratio is useless, the download speeds are ridiculous i have a 8mg service, which connects at 3.7 meg and i get downloads of 40k in greater London!!! pathetic. i am definitely going to leave soon. Pipex used to be one of the best in the country for service but i think they have really lost it and are trying to compete with other rubbish provders like bulldog. Stay away from them, be warned
| by Yves, 13 March 2007 | did you find this review helpful? (1) |
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I have been a PIPEX subscriber since Mar/Apr 2004. I must be out of my mind cause I have stayed with them this long. I've now come to my senses and want out. You see, I am still on a 2Mbps download speed (no cap). PIPEX has long been offering 8Mb rate, but they reckon I should re-subscribe and get the 1 yr contract. This is what you get for being a loyal customer. On another issue, I had intermittent DSL fault which I have reported to PIPEX, but they always point the problem on the router/modem (I am a telecoms contractor and have been on this field for 13 years and know how to fault-find a problem). And in this case, troubleshoot the router/modem at my end. But they really didn't sort it out. In the end the line got fixed. I can only surmised the fault (outside plant or within the exchange) was fixed by BT. I kept using the same modem/router and still works. Enough is enough, I've asked for my on MAC# on 02Mar. It's been more than 72 hrs and I have yet to get it from PIPEX.
| by crdk, 13 March 2007 | did you find this review helpful? (0) |
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Have used Pipex for five years and never had a problem - found them supportive, communicative and very speedy in response to queries. Not necessarily the cheapest provider but have certainly been a considerate provider.
| by dohnut, 13 March 2007 | did you find this review helpful? (0) |
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Well had the final phonecall from Pipex after 4 months of complaining about slow speeds. They now say I am getting what I have signed up for "Up to 8mbps" even though my average speed is between 1 and 2 mbps due to 'contention'. Anything over .4mbps is acceptable they now say! BT tell me a different story and say they would get more with their Broadband Max but Pipex told me very coldly I cant move without being penalised as I have 8 months of my contract left! I have spent £100s renewing all my equipment on Pipex suggestions without much effect. I dont understand why we were not told this at the very begining to save all the expense and wasted time. The people on the other end of the phone have said I had a problem now 4 months later I dont yet I still have speeds as low as .8mbps in the evenings.
| by punky, 13 March 2007 | did you find this review helpful? (0) |
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i joined BULLDOG a couple of years ago have never had a problem of any kind, got a great deal and i am still happy as its biz as useual since PIPEX took it over 10 out of 10 . btw i get nothing slower than 8mbps only £9.75p per mnth
| by dohnut, 28 February 2007 | did you find this review helpful? (4) |
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I have now made 91 phone calls to Pipex and I am so p****d off at being fobbed off. You cannot speak to the same person and have to go through the same rigmirall every time (at 9p a minute!) BT have confirmed my speed through there testing station at 8.1 but through Pipex is less than 1 on most occassions. They will not put you through to real technicians or anyone with a little more knowledge and you have to wait days for them to phone you back. When they do they blame BT again dispite the fact that senior BT engineers say it is a Pipex problem. Everything has been renewed (including Laptop router and internal box/filter) and tested by BT including the connection to Pipex which shows pathetic speeds. What is going on?? Can someone please help this is driving me crazeeee! I have recommended a few people to pipex and have been to test their speeds and every one is getting pathetic speeds and were not aware of it. Pipex are not delivering the goods.
| by PETER, 28 February 2007 | did you find this review helpful? (3) |
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I ONLY CHANGED TO PIPEX BECAUSE OF THE UP TO 8MEG PROMISE, BUT IN THE EVENINGS I AM GETTING LESS THAN 1. THEY SAY THAT OVER 0.4MEG IS ACCEPTABLE EVENINGS. CUSTOMER SUPPORT ARE VERY PLEASANT, BUT CONTINUALLY FOB YOU OFF WITH PROMISES OF TECH SUPPORT LOOKING INTO IT. THEY TOO BLAME THE LOCAL EXCHANGE. I POINTED OUT THAT THEIR ADVERT DOESN'T SAY "BY THE WAY YOU WILL GET LESS THAN 1MEG PEAK TIME" I AM UNABLE TO USE P2P EITHER AT THESE TIMES. THEY ARE HAVING US ON BEWARE.......
| by DON'T JOIN THIS ISP, 28 February 2007 | did you find this review helpful? (2) |
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Absolutely awful ISP wouldn't recommend them to anyone. Customer service is dire, they overcharge, throttle all ports apart from the most common (http/ftp etc.) useful for only the most basic web users (so no point ever paying full whack for the unlimited) they refuse to allow you to leave if you are still in minimum contract, even if you feel they have breached their terms. DO NOT JOIN THIS RUBBISH COMPANY!!!!!!!! you have been warned
| by Ant, 28 February 2007 | did you find this review helpful? (0) |
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Awful customer service and on-line admin area. Every time you log in to see your bills you get a message about downtime for essential maintenance. Bills don't ever show until AFTER money has been taken from your bank account. E-mails are not responded to and when you persevere with a complaint you get a message to say you've exceeded your allowance and will be charged extra in the next bill; I have challenged this twice now and they eventually admitted it was an error after I told them I had reported the matter to Ofcom for illegal practice. You can't see your usage as they don't supply a meter, but if you know you only send a few e-mails and browse a few pages a day, you know you're being conned!
| by London Boy, 28 February 2007 | did you find this review helpful? (0) |
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Been with Pipex for several years and recently the speed and the customer service has been appaling, billing errors don't get resolved and trying to get any support at all is a futile excercise. A real shame as Pipex once lead the way for B'band providers, now they seem content to wallow in the mire with the rest of the pack.
| by lenny, 28 February 2007 | did you find this review helpful? (0) |
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into my second year with pipex and have experianced no problems at all,just upgraded to 8meg with no problems.line runs between 6.5 and 7.5 meg.no problems with customer service.overall thoroughly impressed and would recommend pipex to anyone
| by Ian, 23 February 2007 | did you find this review helpful? (0) |
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When they upgrade their packages, they do not tell their existing customers, who remain on the old, less good value, packages.
| by dohnut, 23 February 2007 | did you find this review helpful? (5) |
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87 calls in 18 months! If I had phoned their 0870 number I would have been charged over £200, (thank goodness for Say no to 0870). The problem has been pathetic Broadband speeds. BT have been great coming down, testing the line even replacing the outside line and main box. They tested as good for 8.1mgbs when they go through their system. They tried to go through mine which goes through Pipex & it was around 1mgb. BT say it is restrictions on the line to Pipex and it is up to them to remove this. Every time I contact Pipex they seem to have different reports to the ones left with me from BT and they say BT have to come back. The local BT broadband engineer is a little annoyed as he says the fault is with Pipex and he never left the reports they quote me. Something very strange going on. There was a mention that Pipex are not buying enough (contention speed???) from BT to keep up with its number of new customers, wether this is right or not I dont know. Time to go elsewhere.
| by jeff fahey, 23 February 2007 | did you find this review helpful? (0) |
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i have had pipex broadband for a couple of years no problem until recenty.they stopped taking payments monthly and then billed me three months later.just a small problem at their end i thought .now it has happened again and they have sent me a letter threatening further action.they have a problem with billing at their end but trying to get through by phone or email is a joke
| by dohnut, 23 February 2007 | did you find this review helpful? (5) |
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Pipex are playing a game I am sure. They are simply not buying enough bandwidth to cope with the demand. I am supposed to be on 8mgb but most of the time I am getting less than 1mgb especially in the evenings. BT have been down again to test my line, on Pipex instructions even though they replaced my outside line and all my wiring 3 weeks ago. It still registers 8.1mgb through the BT route but less than 1mgb through Pipex. They say the problem is without doubt with Pipex yet Pipex still blame BT. This morning I got 6mgb for a short time but tonight it is back down to 100kbps! Im sure a lot more people will find they are getting slow speeds like I am. If you are you are entitled to a refund from Pipex for the time you have been affected. This is the Tiscali speedtester: http://speedcheck.ispconnect.co.uk/
| by spleeny, 16 February 2007 | did you find this review helpful? (1) |
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Rubbish, Slow speeds that are capped between 1000 till about 2300hrs. Forced to move because i am in the British Forces, because of this i have to start a new 12 month contract with one of the most awful services around. I hope you are reading this PIPEX because by the sound of it, your business is going down the swannie, especially when the majority of people are becoming more computer literate and will realise the world you promise them, is no more than a tiny ameoba on saturn. Anyone else wanna spread the word...... PIPEX ARE RUBBISH.
| by disgruntled, 16 February 2007 | did you find this review helpful? (0) |
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I've never had any problems with the actual broadband service but customer service is appalling. When their new billing system came in they stopped debiting me - which I had to point out to them. They then overbilled me for phone calls - which they initially denied but after several months finally admitted to. On moving bank accounts they managed to close the direct debit on the old account but not set up a new one. I contacted them numerous times to say that the money was not being taken and offering to complete a new mandate, only for them to keep saying that they would sort it. After several months they admitted there was a problem and emailed me a mandate form. Within a week they sent a threatening letter saying I am in arrears when it is them that have caused the problem. Having had enough I phoned to complain and asked for a MAC code which they promised to email within 72 hours - guess what - it hasn't arrived!
| by A very angry customer, 16 February 2007 | did you find this review helpful? (4) |
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I HAVE BEEN WITH PIPEX FOR ABOUT 13 YEARS ON AND OFF. SINCE UPGRADING RECENTLY I HAVE WATCHED MY SPEED GO DOWN IN STEPS FROM 2.5 MB TO AN AVERAGE OF 200 KPS AND EVENINGS AND WEEKENDS A SPEED OF LESS THAN 56K I AM HAVING THE SAME EXPERIENCE AS ALL THE OTHERS SLOW SPEEDS TERRIBLE CUSTOMER SERVICE WASTE OF TIME AVOID PIPEX AT ALL COST. THEY SEEM MORE INTERESTED IN SPONSORING EVENTS THAN LOOKING AFTER THEIR CUSTOMERS
| by bri, 13 February 2007 | did you find this review helpful? (0) |
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Pipex What a load of rubbish. I have only been with them since nov 06. Everything is ok up till 5pm then full stop. They don't block P2P they manage them (posh name) Untill 11pm. My advice to anyone thinking of useing their site is forget it. Trying to get in touch with then costs a small fortune premium line.Roll on get out time. Worst move I ever made.
| by Fred B, 08 February 2007 | did you find this review helpful? (0) |
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I have used Pipex for a couple of years and been delighted with the quality of the broadband. Never experienced a fault. However their customer service is terrible. When I wanted to upgrade my service I spent days on the phone trying to get hold of someone. This suggests to me that the company is in disarray.
| by Broadbandbill, 05 February 2007 | did you find this review helpful? (4) |
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This is an awful company. Hidden behind a shield promising the earth. My spped is like dial up no help. Pipex-talk is bad all of my calls went on a BT bill. Can't wait to change. I am a Broadband consultant. I will write on my van tomorrow in the dirt that Pipex are rubbish. I am angry.
| by kobayashi, 02 February 2007 | did you find this review helpful? (2) |
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BEEN WITH PIPEX A MONTH AND IT IS A DISASTER PIPEX IS ADVERTISED AND SOLD AS UP TO 8MB , THIS DOES NOT MEAN 0.3MB to 0.6MB SPEEDS DURING PEAK HOURS (6pm - 11pm). CURRENTLY RUNNING AT AN AVERAGE OF 6.25% OF TOTAL SPEED (0.5MB ON AVERAGE) (100% being 8mb) I AM DISCONNECTED 8 or 9 TIMES A NIGHT & HAVE TO REBOOT PC TO RESET THE SPEEDTOUCH 330 USB MODEM. BEING TOLD TO RE-INSTALL WINDOWS (FORMATTING PC) AND BEING TOLD TO CONTACT 'MICROSOFT' BY TECHNICAL SERVICES IS NOT GOOD ENOUGH. MY PC / SYSTEM SETUP IS NO DIFFERENT TO WHEN I WAS WITH PREVIOUS ISP. IF I AM NOT RELEASED FROM THE BROADBAND PART OF MY CONTRACT WITHIN THE NEXT MONTH THEN I AM CANCELLING THE WHOLE PACKAGE AND TAKING THEM TO COURT SHOULD THEY PURSUE THE CANCELLATION CHARGE OF £300. MY ADVICE DO NOT SIGN TO THIS COMPANY. THEY TRAFFIC SHAPE AT PEAK TIMES EXCESSIVELY AND BLOCK P2P PROGRAMS BY THROTTLING THE CONNECTIONG PORT NUMBERS (THIS HAS BEEN CONFIRMED BY THEIR OWN TECHNCIAL SERVICES) DO NOT JOIN THIS COMPANY!
| by I got my money back from Pipex - read on, 02 February 2007 | did you find this review helpful? (24) |
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I was with Griffin - you might not have heard of them but they would be a top end isp for business users. I used them for home also but was very expensive so i switched to 8mb with pipex. Since I joined up Im getting no more than 140 KB download speed!! Im a network specialist and I can tell you now they are conning people. Fortunately they didnt con me and I got out of the contract and so can you. Despite their terms and conditions, they have provided a service of little value and they think they've got you with their contract "terms and conditions" when you complain or want to leave. Well they are wrong and I proved it through OFCOM. Firstly cancel your direct debit/credit card payment then contact ofcom with the details of the aweful service. Consumer rights can also help you - your choice. By law, they have to give you your MAC code so you can change to another provider - I did and so can you.
| by big un, 30 January 2007 | did you find this review helpful? (5) |
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Rubbish! Switched from AOL in November 2006, wish I hadn't. I foolishly agreed to their TOP??? package (Anytime), £29.99 per month includes up to 8mb connection speed, line rental and free local and national calls anytime. I have this in writing as I asked for confirmation that it covered all local and national calls not free calls to other Pipex users. Three bills later and I am still being billed for local and national calls twice they have said they have corrected it i am still awaiting the outcome of the third attempt. Download speeds are pathetic on p2p expect no more than 8kb, there are problems with the modem not being able to maintain a stable connection and as for up to 8mb speed forget it! usually anywhere between 5.5 and 6.8mb. Advice...Don't even consider Pipex they promise the earth to get you signed up and once trapped by contract they do not want to know.
| by bird, 30 January 2007 | did you find this review helpful? (0) |
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I've been trying to switch products so that I would get a 5mb download since november- and am still getting download speeds that are RUBBISH, Mostly my downloads are around 1.5mb , but they can range between 0.2 - 3mb ( 3mb is very rare though), I've had to ring them about 10 times on a 0845 number. The BT websites they give me to test my downloads don't work correctly with the details they gave me! They are blaming the line, exchange , the cleaners and it's still ongoing.... Am going back to a phone modem, might be quicker
| by kim, 18 January 2007 | did you find this review helpful? (1) |
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I have been with Pipex since September/October 2006 and am absolutely disgusted with the lack of service. The broadband connection is constantly cutting off and Pipex refuse to change the modem. I have rung them on numerous occasions (please bear in mind you are charged for these calls) and they are hopeless I can't wait to get out of my contract with them and feel I am paying for a non-existent service. To be avoided at all costs!!!!
| by Tomboy, 15 January 2007 | did you find this review helpful? (4) |
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I joined Pipex in November 2006. Since about the start of December I have had no end of troubles with VERY SLOW SPEEDS. I have sent about probably about 10 emails and have phoned their helpline numerous of times and still we are none the wiser. They are currently blaming the local exchange which I have checked online and there was no reported problems. I'm receiving a fraction of the speed I should be getting. So if your thinking of joining Pipex my advice is not to!
| by Ray, 08 January 2007 | did you find this review helpful? (16) |
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I have been a subscriber for 11 months and can't wait to get out of this contact. I have sent no less than 25 emails to customer services and received no replies. Trying to contact customer services by phone is almost impossible. Don't even think about joining this, in my opinion, totally disorganised company.
| by Wee Pixie, 08 January 2007 | did you find this review helpful? (0) |
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I have used Pipex for several years and had very few problems. Lately I have contacted their customer services by phone and email and always had no problems. Emails replied next day and phone wait only several mins. They are not the cheapest but I cannot fault the service provided.
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