| by Nige, 29 April 2008 |
did you find this review helpful?  (0) |
Good service but watch the charges! Morons at BT cut my phone off so I added plusnet phone, they wanted £38 to reconnect the phone then £40 to re activate the broadband. I took the 1 month notice/no contract with free hardware option. If I cancel it within 12 months they want £90! Either way I'm going to get stitched up. READ THE T&C's VERY CAREFULLY
Report abuse/spam
| by Michael, 08 September 2007 |
did you find this review helpful? (4) |
HIGHLY DISHONEST SERVICE.
I am currently stuck with Plus.Net until my one-year contract finishes!!
Here is the deception. First, if you are new to broadband, you might think that 1GB is enough. Well, the simple viewing of web pages counts as a download (and even upload I believe)!!! Therefore, if you view a few videos from news sites for three or four days, you are done with your 1GB. If you do not view videos, you will be done way before the end of your one month with this ridiculous 1GB. And you pay £9.99 for only 1GB!!!
When you INEVITABLY reach the 1GB, they basically put you with a speed so low that even a dial up network connection seems better!!!
They know the 1GB is not sufficient to even view simple web pages for a month. So, then they contact you and ask you to upgrade!!
As soon as I am done with one year contract, I switch in a hurry to something else, nothing less than 40GB per month to make sure that I will never ever be trapped in this 1GB trap again!!
Report abuse/spam
| by billy, 17 June 2007 |
did you find this review helpful? (3) |
I Have been a plus net customer for 12 months now and must say the service is exelent.I was recomended by a another satisfied user,I have already passed on details to several other friends who likewise have enjoyed having a good broadband experience.The connection is always there,download speed exelent, i don't think you could get better value for money.
UNLIKE MY PREVIOUS PROVIDER WHO FAILED TO PROVIDE A UK CUSTOMER SERVICE TEAM THAT SPOKE ENGLISH Can't put the name for legal but you get the idear
Report abuse/spam
| by Dawn, 21 May 2007 |
did you find this review helpful? (6) |
Fantastic ISP. Never used the email system so never experienced those problems. As a student, have changed ISPs rather a lot due to mvoing in with new housemates. We chose PlusNet for its (then) 9-month agreement and had very few problems. When we moved into a new house, myself and my partner remained with PlusNet and the only fault we had was a few connection issues to start with, some major renovation work on their system shortly after we joined and a faulty BT faceplate. Their tracker told us we were on less than 1GB a month so we downgraded. Only problem will be when we move house and take it with us: £40 'moving' fee which apparently works out free after 12 months... Hidden charges are there, though, so be careful.
Report abuse/spam
| by Andrew, 12 May 2007 |
did you find this review helpful? (4) |
I like the previous writer am surprised with some of the negaitive comments. I have tried many suppliers in the past and I have to say that PlusNet is far better than any of them. They are always happy to help, especially the technical team, being that I am a bit of a novice. Any problems I have had have been dealt with speedily.
Report abuse/spam
| by skm, 11 May 2007 |
did you find this review helpful? (9) |
Since signing up to plusnets broadband your way three weeks ago i've had absolutely no issues at all. The speeds I'm getting are much better than those I had with Pipex before and when I called Customer Services with a query about their home phone product they answered the phone within just a few rings. I think that they have recently upgraded their email service, but since joining I have had no problems with downloading or sending email at all. I also think the honesty and detail on their website and in service status messages is something other broadband companies could learn a lot from.
Report abuse/spam
| by arlehaven, 29 April 2007 |
did you find this review helpful? (3) |
I have been a Plusnet customer for nearly 7 years and have had no doubts in recommended their products to friends for both home and business use. I have had many a positive comment from these users since they joined Plusnet.
I have had the odd problem since I joined, however minor, and have had these problems dealt with efficiently and promptly. Their product support is second to none and better than any ISP that I have ever been with.
Like any other ISP as they grow they encounter problems but I have found Plusnet to be very open and honest to their customers and explain in detail the changes they are making. While we all hate change, Plusnet seem to be changing in all the right directions and offering their customers tailored products to suit every customers needs. I thank Plusnet for giving me such an excellent product.
I rate this ISP highly.
Report abuse/spam
| by embarkell, 29 April 2007 |
did you find this review helpful? (17) |
I have to say that I was a bit shocked when I read some of the reviews about Plusnet on this site.
I have been with them for 6 years and sure they went through a rough patch last year but from what I have seen in the last 6 or 7 months, they are right back where they used to be. A superb ISP.
Excellent products, competitive pricing and customer service and support second to none. Call waiting times are now averaging at 2 mins and their trouble tickets are answered in a couple of hours.
No hesitation recommending PlusNet and I do. Family and friends alike are with them and Plusnet pay me a referral bonus every month for each of the accounts I recommend. Its nearly like a commisssion. You couldnt beat it.
Report abuse/spam
| by director, 19 March 2007 |
did you find this review helpful? (12) |
After many problems over the past year, they have persevered and despite thier difficulties now provide a super service, I have been with them since thier inception as Force9 and through thick and thin It has paid me to stick with them, most knowledgeable and helpful, and quick on the answer unlike many providers I could name!!!Loyalty and patience has really paid off.
Report abuse/spam
| by Slipmat, 11 January 2007 |
did you find this review helpful? (3) |
I have been with PlusNet for over 3 years and have never had a problem until they introduced traffic management. If you you want to use the internet for e-mails, and general browsing then Plusnet is for you. If you intend to use P2P then look elswhere. Their policy not only restricts P2P speeds, but also effects online gaming, FTP and streaming video. Furthermore the customer support is very poor, recently taking 3 days to reply to my query...and it still was not answered.........My advice:- KEEP AWAY from PlusNet
Report abuse/spam
| by Col, 08 January 2007 |
did you find this review helpful? (2) |
Customer care very poor, I could tell by replies to my emails that they were not read properly, they didn't want to resolve the issue only to fob you off with replies that showed little empathy or understanding of my problem. I am now looking for a new ISP
Report abuse/spam
| by ken, 08 January 2007 |
did you find this review helpful? (1) |
Please beware when signing up, make sure you ask for cancellation charge. Because you will be tight up for 6 years, if you want to cancel with in 6 years, you have to pay cancellation fee.
Report abuse/spam
| by Al, 08 January 2007 |
did you find this review helpful? (1) |
I've been a customer for 2 years. Over the past year services has become poor. My 8 MB upgrade has resulted in a slower more erratic service. E-mail system frequently has problems with no service and lost messages. Looking for another provider.
Report abuse/spam
| bookmark this page