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Toucan Broadband
GENIE SAYS
Toucan Broadband is a pretty straightforward, well-respected broadband service provider. Like most other ISPs, Toucan would prefer you to bundle your broadband service with telephone services, and so you'll get much cheaper broadband if you do (remembering, of course, that there'll be costs for the telephone stuff). Toucan's main product is 8Mb broadband with unlimited downloads.
Toucan products
Toucan reviews and ratings
Top reviews
| by USairman85wd, 07 June 2007 | did you find this review helpful?  (13) |
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I unfortunately did not find this site until it was too late. First, it took them three weeks longer to receive my modem than they said it would take. The whole time, I was being charged. When I called to have them take the time I was not able to use the internet off my bill they said it would be "applied for credit" and, of course, no such luck as of yet. Now that I d finally have my internet running, Limewire and uTorrent won't connect to their respective networks... And their 30p/minute tech support is a joke. When I did call, the man took his sweet time about "verifying my information". Once I had told him my problem, he put me on hold for almost five minutes to "verify information with his supervisor". Then he swore they do not block Limewire or P2P apps, however I've never had a problem with any other ISP's. In the states this company would have been shut down a long time ago for false advertising. I'm not just upset with this company, I'm surprised they're even in business.
| by sad customer, 28 March 2007 | did you find this review helpful? (12) |
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Very very poor. Stay well away from these cowboys.
| by okjohn, 06 February 2007 | did you find this review helpful? (11) |
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Bad Points: TOUCAN servers cache visited pages, so the internet is never 'live' Hidden Charges and Costs Unprofessional Service Poorly Trained Staff Appalling Customer Care Spurious Contract which TOTALLY favours Toucan and disadvantages their customers DO NOT SIGN UP WITH THIS COMPANY AT ANY COST ! They symbolise everything that is bad about sharp business practise in 21st Century Britain. They hide behind what I believe to be an illegal contract and bully their customers into submission. It's like talking to a thick brick wall and you will be passed on from one incompetant members of staff to another...and still you won't get satisfaction, because after months of arguing they will just keep quoting the 'contract' at you like some sort of mantra. I am taking steps to challenge the contract because I believe it is unfair to customers. STAY WELL CLEAR OF TOUCAN THEY ARE THE MOST UNPROFESSIONAL COMPANY I HAVE EVER HAD THE MISFORTUNE OF DEALING WITH !!!!
| by charlie, 08 April 2008 | did you find this review helpful? (0) |
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YOU WOULD BE BETTER OFF BY CUTTING OUT THE MIDDLEMAN (TOUCAN BROADBAND) AND SIGNING UP DIRECTLY WITH A DEBT COLLECTION AGENCY. YOU WILL GET NO ANSWERS FROM TOUCAN REGARDING ANY BROADBAND ISSUES, BUT WILL BE DELUGED BY MULTIPLE POSTINGS FROM DEBT COLLECTION AGENCIES. TOUCAN IS TO BROADBAND WHAT SUNROOFS ARE TO SUBMARINES........ STAY AWAY, MAKE YOUR CHILDREN WEAR GLOVES IF NECESSARY!
| by BarryG, 16 January 2008 | did you find this review helpful? (1) |
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Have fair service during the day (5.2Mb on 6.3 Mb actual circuit on an 8Mb service), but from 16:00-23:00 8 Mb which is really 6Mb actually achieves about 0.2Gb (documented over weeks). THAT IS NOT ACCEPTABLE and 30 odd e-mails and 12 phone calls later I am STILL, STILL, STILL battling to get some real action! If I do not get a meaningful result in the next 2 weeks I shall take legal action for misrepresentation of their services. I am not going to let my blood pressure get much higher! A joint action may be a useful idea?
| by Jo, 10 January 2008 | did you find this review helpful? (0) |
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I don't believe it. Twenty minutes after posting the message below it was confirmed to me that no, lying to me about the charges that would be incurred for moving was not the icing on the cake. An email telling me my internet usage is very high and that they are going to arrange for me to share bandwith with other high users as a punishment came along. This must be as bad as it gets!!!!
| by Jo, 10 January 2008 | did you find this review helpful? (0) |
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Oh no, i found this website far too late and have had about six months of hassle from Toucan! I had phone, broadband AND Mobile, yes i was really that stupid, they didn't cancel my mobile when i asked them to and charged me extra, i had a row with them, they wouldn't send me a corrected bill, they said they didn't have a complaints dept !!!!!!!would not help me at all, i said i wanted to cancel everything and they said i have to pay it all until the end of my contract. today is the icing on the cake. i am moving house and rang them to find out what to do. they told me it would cost £30.50 plus VAT and that this wasn't their charge it was BTs, i put the phone down and rang BT who were disgusted to hear this and said they could reconnect me for free. They confirmed they wouldn't charge Toucan for it!!!!! So now i have signed up with BT and am desperate to get out of my Toucan broadband and phone contracts, if anyone has done these please let me know.
| by gman, 03 January 2008 | did you find this review helpful? (0) |
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I have been with them for over a year now and I then upgraded to 8meg. I thought they were pretty good especially for the price. Since the upgrade however im now getting diabolical speeds (159kbps at the minute) which is awful for an 8meg connection. I have been on the phone several times already and im now totally pi**ed off with them. I have been told to "run a speedtest" (like thats gonna fix it)... Terrible and costly customer service ...avoid like the plague!
| by Stay away!!!, 24 December 2007 | did you find this review helpful? (0) |
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I wish I had found this site before we ordered toucan broadband!!! Most of these complaints are the same as the problems we've had! We waited 2 months with no broadband, speaking to their 'technical department' who couldnt speak english and ask the same stupid questions over and over! No phone calls returned and call backs within 24-48 hours which are never actually returned! People fob you off constantly and the managers dont want to know! We cancelled and went with BT who sorted the problem within one day! Toucan are now trying to charge us and we have received a debt collection letter!
| by cactiphile71, 20 November 2007 | did you find this review helpful? (0) |
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This company has blighted my life for the last three months. They have taken a small complaint and made it escalate to the point of driving me crackers. Low speed - bad expensive premium tech support - harrassment from debt collectors - incompentant customer support. I am now standing up and fighting back. If you have had problems with Toucan or want to find out more about who they are : www.toucansucks.org.uk
| by amhed, 07 November 2007 | did you find this review helpful? (0) |
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ive worked of toucan.... i left months ago,cos i got sense!!! stay away!!! they cant keep staff!! work it out for yourself!! i
| by rogieb, 27 October 2007 | did you find this review helpful? (0) |
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Positively the worst company I have ever had the misfortune to deal with. STAY WELL CLEAR OF THESE IDIOTS!!. I signed up for their broadband service in July and was told my "Go live" date would be July 2nd and that my broadband pack would arrive within 2 days of this date. To cut a long story short, I still had no broadband pack 6 weeks later, despite many phone calls and promises that another one would be put in the post. I lost patience and demanded a MAC number which surprisingly arrived 3 days later. I then joined BT broadband and was connected with no trouble about a week later. All of a sudden Toucan decided to post my modem to me which I promply returned. They have been trying to extort money for a full year's contract out of me ever since, and just recently I have received threatening letters from their bully boys at Collect Direct. Needless to say I will not be paying them any money. I am now taking my complaints to Otelo. They should have shut Toucan down long ago. AVOID
| by Spee, 09 October 2007 | did you find this review helpful? (2) |
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Been with Toucan for 2 years and had no problems whatsoever. Speed is always within 10% + or - of the promised 2 Meg and never hangs. No problems connecting to any service, peer to peer works well. Currently connected using my own wireless gateway and G4 iMac running Airport, again, no problems. We never hear from them as there are no issues, the bill drops onto our doormat once a month and the correct amount leaves our account once a month. In summary, cant fault them, reliable connection and within acceptable speed levels. No problems. You want cowboys, try Wanadoo, thats a whole different story!
| by ps70, 04 October 2007 | did you find this review helpful? (0) |
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Avoid at all costs. I was kept waiting for months to be connected. It was only after I had asked for my MAC code and threatened reporting them to OFCOM that anyone phoned me back even though I was promised someone would look into my complaint on six seperate occasions. The connection is sporadic at best and you can't connect to Limewire as it is blocked for 90% of the day by their firewall. I will be leaving at the end of the contract, even though there is not much in the way of alternatives in my remote area (cornwall). I have at various times been with telewest,BT,virgin, demon talktalk but these people are in a league of their own in terms of poor customer service. I agree with many of the other comments here that this company should be closed down.
| by When will I be rid?, 24 September 2007 | did you find this review helpful? (0) |
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DO NOT - I REPEAT DO NOT SIGN UP WITH TOUCAN. Unfortunately those of you who are still with Toucan have the best part to come........ Leaving them. I tried to do this in May this year, and am still being billed, eventhough they have not provided me with a broadband connection since the end of June. They have used numerous delaying tactics including giving me incorrect MAC codes, not realeasing the line, having to give me a senond MAC as the first had expired, claimed that I had not requested my contract to be cancelled, then not releasing the line on the day specified, and waiting until I contacted them, them blaming a system fault. I have a debt collectors letter for their August bill which I have refused to pay, and they have just billed me for September. I might as well post my complaint letters to myself and let my dog read them - I'd get more response! Its OFCOM for me now - just hope they do something. DO NOT SIGN UP WITH THESE MODERN DAY DICK TURPINS.
| by crusher, 10 September 2007 | did you find this review helpful? (0) |
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I have been with several ISPs in the past and I thought no service provider could be worse than Talk Talk, but hey I've just found one! Although I have only been with them 6 days it's been phone call after phone call and many emails, all to no avail. One complete headache! I simply wanted to know why I signed for 8Mb and was getting 700kb, they said I need to ring their £18 a minute technical advice line, to which I told them it wasn't a technical question. After many emails and phone calls I was still no further. Then there was all the different passwords and usernames they give you that don't even work and the lengthy, complicated, non-sensical emails they send you in reply to a simple question. I've had enough and I now have my mac code, they can do what they like about it and I'll fight it. over their many passwords and usernames
| by glen, 20 July 2007 | did you find this review helpful? (0) |
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from previous: I eventually contacted Toucan and got a response, they could not provide me with a breakdown of charges, but did agree that the majority of the telephone calls were made to their dial up internet service, something I had no choice about as Toucan couldn't be bothered to provide the Broadband connection. After some arguing, I agreed to pay Toucan, minus some charges such as the 'no direct debit fee' which I felt unreasonable under the circumstances, I paid this on the understanding that I would hear nothing more from collect direct or Toucan. Toucan decided to debit the whole amount, not the amount agreed and obviously haven't stopped collect direct contacting me. Oh well, another broken agreement and broken promise, what more could I expect from Toucan. I am not paying Collect Direct a £20 'administration fee' as you failed to provide a breakdown of charges as agreed & had Toucan provided this themselves in the first place, you would not have had to get involved
| by glen, 20 July 2007 | did you find this review helpful? (0) |
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from previous... Toucan sent me regular "we are going to disconnect you if you don't pay" letters, despite the fact that they were not providing me with a service. I contacted them on a number of occasions asking for a breakdown of payments, but guess what, generally the department I needed to speak to was closed or busy on every occasion and as usual Toucan failed to call me back as promised. If you went to a restauraunt an ordered a meal, sat there an entire day without it arriving, despite you asking the waiter several times where your meal was, then recieved a bill when you just couldn't wait any longer, Would you pay it? Collect Direct called me a few weeks ago and agreed to obtain a breakdown of charges from Toucan so that I could see what I was being billed for. Collect Direct have failed to provide this. more...
| by glen, 20 July 2007 | did you find this review helpful? (0) |
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Email to Toucan's debt collectors this evening: Dear Sir/Madam, I write with reference to your letter dated 18th July 2007. Toucan agreed to provide me with a Broadband connection back in Febuary 2007. The broadband service should have, according to their terms and conditions, been connected within 14 days. Despite over 16 hours of calls to Toucan and SIX failed promises to call me back, six weeks passed and still no broadband or explanation. Toucan, being a nice caring company with inteligent employees who excersise discression, decided that I would have to pay off the remainder of the contract, 18 months @ about £15 in order to cancel, despite the fact that they had failed to provide me a service. contd..
| by alexd, 02 July 2007 | did you find this review helpful? (0) |
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This ISP is BAD NEWS. Stay away like a plague. They have slick sales and marketing and that's where it ends. I got duped by it and have suffered terribly since. To cut a long story short, 6months later, I am going through Otelo now to get out of my contract, based on their 'unprofessional' level of service. Once they received notice from Otelo of my complaint, they had the audacity to terminate my subscription without notice and charge me for the early cancellation fee. Is that legal? One of their better quotes was from their Service Manager (3rd level up from Customer Support), 'How can you expect a good level of customer service when you pay the price you pay?'
| by helen shrewsbury, 27 June 2007 | did you find this review helpful? (0) |
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Toucan should be ashamed.i applied for B/Band in January tokk them until end of March to provide but could not get up and running! after several futile attempts to call India(at 30p per minute) be put on hold ,asked several times to repeat details.all at MY expense then told call will be logged and someone will respond in 48hrs! rubbish! cancelled contract as failure to provide,now being charged a fee. unable to get past Customer services .staff pay lip service to"Im sorry" "is thereanything else i can help you with?"" and have a nice day" when they know im ready to scream!!! Now in dispute over charge.got names of Managing Director and Company Directors from local Reference Library and have written to M>D.by recorded delivery. i will not be bullied into paying for a service they did not provide!! toucan is a dreadful company iwould NEVER recommend them.
| by USairman85wd, 07 June 2007 | did you find this review helpful? (13) |
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I unfortunately did not find this site until it was too late. First, it took them three weeks longer to receive my modem than they said it would take. The whole time, I was being charged. When I called to have them take the time I was not able to use the internet off my bill they said it would be "applied for credit" and, of course, no such luck as of yet. Now that I d finally have my internet running, Limewire and uTorrent won't connect to their respective networks... And their 30p/minute tech support is a joke. When I did call, the man took his sweet time about "verifying my information". Once I had told him my problem, he put me on hold for almost five minutes to "verify information with his supervisor". Then he swore they do not block Limewire or P2P apps, however I've never had a problem with any other ISP's. In the states this company would have been shut down a long time ago for false advertising. I'm not just upset with this company, I'm surprised they're even in business.
| by yiddo, 28 May 2007 | did you find this review helpful? (0) |
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Diabolical service with extortionate premium rate fees for calling their technical support desk. Just cancelled my subscription to another provider and they cancelled my e-mail account on the very same day and prevented me from accessing and forwarding my e-mails to my new e-mail address. Like most of the reviews on this site, avoid like the plague - they may be cheap but you get what you pay for with terrible customer support and an extremely poor service. Spend your money elsewhere.
| by smug, 21 May 2007 | did you find this review helpful? (0) |
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coyboys and clowns, they dont help they cant help , useless, however you will pleased to know their accounts dept are 100% on the ball, they will even pass your unpaid bill onto 3rd party dept collectors without notice, how kind. dont sign up because the chances are they will be shut down soon.
| by Vishal, 09 May 2007 | did you find this review helpful? (0) |
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My conection keeps dropping to low speeds like 70kps! I blamed that router at first. Then the same happened to my new one! And one of the bills charged me twice for broadband!
| by lord g, 09 May 2007 | did you find this review helpful? (0) |
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i was with this toucan for 13 months god what a mistake i made should of stuck to aol any way my list is to long to list about complaints but what finally broke the camels back was that my cable broke to connect to the net i phoned customer services and was told that they did not supply them but the guy turned around and said if you go with use for another 18 months we will send you a new box that was it i cancalled there then so i had no contract got my mac code in 24 hours and gone to bt also i also had 2 mobile phones with toucan as well funny a nuff one of my mobile phones went fualty i phoned toucan same thing we dont reapair phones you will have to send it to the maker i phoned the maker when i gave the phone codes toucan had got them from abroad but the maker still fixed it for free so iam now on bt fusion they work well to all i can say is good bye toucan and if your thinking of changing to toucan then you must be made all i can say is you get what you pay for
| by Ben, 07 May 2007 | did you find this review helpful? (0) |
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appaling service between 6 and 11pm
| by Dr G, 29 April 2007 | did you find this review helpful? (0) |
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WOE BE TO TOUCAN!!! I've been with Toucan for nearly one and a half years (UNFORTUNATELY!). even when they come up with ridiculous promotions like knocking a pound off now and then which sent my direct debit into a ruckus as the stupid stupid financial department had some stupid F$^$%^&**& fault apparently and charged me for 2 months instead and my bank didnt pay up but charged me 40 quid for that instead! so their bloody 2 pound promotion cost me 40 quid!!! I've not had great speeds and what with fair usage, and all which never seems to stop (its ridiculous cos even my wedding videos are more than their download limit of 1GB!!!) but I havent really complained much! What really bust my chops recently was the way they kept harrassing me about missed payments which is absolutely ridiculous considering I've always been on direct debit!!! The customer service girls were 'most apologetic' like thats a bunch of use but no one DID anything about it!!! In fact some were positively rude and told me not to be so dramatic! Dig that from a CSA!!! Every single day for 2 weeks I kept receiving threatening email and letters about bailiffs and disconnection and credit reports while customer service kept saying everything was in order! They suggested I pay the amount they asked for anyway which I eventually did too although it wasn't my fault but the letters still didn't stop coming! I've sent a letter of complaint and it is now embellishing someone's waste pile!!! In fact I directly asked them if they'll even look at it cos they didnt exactly imbue me with confidence with their efficiency!!! I've asked for the MAC code, which I received with unexpected promptness today, but with a slight niggle that it now shows that my contract ends in a few months' time even though I've been with Toucan for more than 15 months! I've written to them and have requested they please check with everyone before replying since I dont wanna be passed back and forth like a football again! Have to see what happens after everything they've put me through in the last month....will write an update soon maybe... IS THERE A NEGATIVE RATING LESS THAN 1 MAYBE???
| by Mo, 29 April 2007 | did you find this review helpful? (0) |
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I only signed up with these cowboys becuase of the adverts on Channel 5 CSI show. If they actually spent the money on improving their diabolical service i would have stayed with them. I terminated my cotract with these idiots within about 3 months. I phoned and emailed them. (lulikily i cancelled my direct debit too). It took them 1 year and 6 months to free up my line. They refused to give me a MAC code and billed me each month even though i never used their service again. Stay well away from Toucan.
| by jimmydiamond, 25 April 2007 | did you find this review helpful? (0) |
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I should say I worked for toucan but i cant answer any questions that would breach DPA:)
| by jimmydiamond, 25 April 2007 | did you find this review helpful? (0) |
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I personally work for toucan and I will answer any questions for you guys, i personaly agree with alot of your complaints, I'm not a team leader something im sure you guys are used to hearing but i will help as much as i can
| by tony, 23 April 2007 | did you find this review helpful? (0) |
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I have been with them for over a year now and before upgrading to 8meg i thought they were preety good especially for the price, Since the upgrade however im now getting diabolical speeds (159kbps at the minute) wich is fair to say pooh for an 8meg connection. I have been on the phone several times allready and im now peeed of with been told to "run a speedtest" on a different site every time (like thats gonna fix it)... Terrible and costly customer service ...avoid like the plague,im stuck for 8 more month then il be paying my money elsewhere.
| by JIF, 23 April 2007 | did you find this review helpful? (1) |
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I WAS GIVEN A GOING LIVE DATE OF THE 17 APRIL 2007. DESPITE MANY PHONE CALLS AT 30P A MINUTE TO LITTLE INDIA, MY BROADBAND STILL NOT ACTIVATED. I WAS TOLD IT WAS MY CONNECTIONS, NEXT TIME MY SOFTWARE NOT INSTALLED PROPERLY, THEN MY MODEM WIRING! I TOOK MY PC ROUND TO MY MATES, WHO IS ON BROADBAND, IT WORKED PERFECTLY. ON RINGING AND TELLING THEM, THEY ASKED ME TO CHECK MY LINES AGAIN! SEVEN TIMES I HAVE ASKED TO TERMINATE MY CONTRACT.THEY ARE JUST A BUNCH OF COWBOYS! THE SUPPORT STAFF IN INDIA ARE ABOUT AS MUCH GOOD AS TALKING TO A TREE. TODAY THEY EMAILED ME TO SAY THAT I CANT GET OUT OF THE CONTRACT BECAUSE I AM SIGNED UP FOR A YEAR. PLEASE STAY AWAY FROM THESE IDIOTS, YOU HAVE BEEN WARNED SEVERAL TIMES. WE CANNOT ALL BE WRONG, CAN WE? TWO EMPTY BEAN CANS AND A PIECE OF STRING WILL OUTPERFORM MY CONNECTION, AS I STILL HAVENT GOT ONE!!! TOUCAN, YOU MUST MEAN TRASHCAN!!!!!!!!
| by Emmasexylegs, 15 April 2007 | did you find this review helpful? (0) |
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Again, same review as most. DO NOT USE TOUCAN!! We attempted to change internet connections to BT after not recieving a workable broadband from Toucan. Only to find they had put a tag on my line!! after endeless amounts of premium rate numbers they finally owner up but stated I had to wate 28day to have it removed! after waiting this long without an internet service (and being in thE finaly year of university was very hasslesome) Still found this tag was not removed! again told to wait anoter 10 day, then another 10dayS and then ANOTHER! I have even threatened legal action but still nothiong appears to have been done. I am still without breaodband and feel their is nothing I can do! tried reporting the matter but was again told nothing could be done. ALL the while Toucan continued to charge me £15.99 a month for a service that I can use nore want! HELL!
| by Carlos, 15 April 2007 | did you find this review helpful? (0) |
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Just another victim of the dreaded limited-unlimited connection. Customer service is as helpful as poking your eye out with a pen. Speeds are terrible (especially download speeds) and to make matters wrose, the area I live in will supprt 2mb p/s however they would'nt let me upgrade my account from the 512kb connection. Wasnt even bothered about the speed difference - just wanted a better fair usage policy!! THEY SUCK! Avoid if possible!!!!
| by turner, 09 April 2007 | did you find this review helpful? (0) |
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Terrible download speeds, constantly put on 'fair usage policy' even tho i download after peak hours. pelase stay away customer service is terrible and they do not listen to what you say, they just blather on about rubbish.
| by muaddib, 09 April 2007 | did you find this review helpful? (0) |
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You would think in this day and age companies like this would never prosper at least Dick Turpin wore a mask, I am now warning you to stay away from this ISP. The only thing good here is their ability to waffle on the phone, poor connection speeds, limited unlimited download usage!!! (no actual guidelines stay below 4g it becomes 3g stay below that it becomes 2g etc etc). At time of writing I cancelled 6 months ago and they are STILL TRYING TO BILL ME, and I payed to get out of the contract...aaaarrgh. Please don't get me started on the phone line issues thats another horrer story. YOU HAVE BEEN WARNED
| by PhilBlunt, 29 March 2007 | did you find this review helpful? (1) |
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DO NOT USE TOUCAN, STAY AWAY FROM THEM. To cut it short, I never had functional sevice in over THREE MONTHS from them since day one, this was proven time and time again to be an issue their end and thay admitted that, but they never managed to resolve it. During this time they were more than happy to charge me, and I had to ring a premium rate support number to get updates on the situation. From what I have read this is not uncommon with Toucan as they simply resell a service from Tiscali/Pipex and so there are several links in the chain whe nit comes to fixing issues like this. Their staff were rude and made the complaints and migration processes difficult. They have now tried charging me a contractual early termination fee of 200 pounds to go with it. They shall not get a penny but thats not the point - do NOT waste your time, effort and money, learn from my mistake!
| by sad customer, 28 March 2007 | did you find this review helpful? (12) |
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Very very poor. Stay well away from these cowboys.
| by Ramsay, 27 March 2007 | did you find this review helpful? (1) |
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STAY AWAY - we had a problem where our internet suddenly stopped working one day and months later they still haven't fixed it. Customer service is useless and unhelpful, and they won't let you cancel your contract despite the fact that the internet is no longer working!
| by BADEST, 15 March 2007 | did you find this review helpful? (2) |
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THE WORST EVER DIAL UP IS EVEN BETTER LOL THATS HOW BAD GO TO BE OR BT THERE BEST GUYZ
| by seahawk2nigel, 15 March 2007 | did you find this review helpful? (2) |
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Leave this company well alone - 8Mb connection with only 200K download speed ON A GOOD DAY, even slower betwen the times of 6pm and 11pm. They also block peer to peer sites such as limewire and if you pick another site such as mechodownloads then it will work for a while until toucan eventually block them too! They never respond to emails, costs 30p/min on the phone and you speak to idiots that keep going on about the FUP policy - their packet data loss on their tiscali (which are the same company as toucan)servers is usally aroud 50% - probably due to them having too many customers running of their inadequate servers, hence the narrow bandwidth during peak times. Unlimited is a joke - and if you download more than 1 Gb between the peak times over a WEEK period then you will be treated like a naughty boy and put on a narrow bandwidth which runs as slow as 3kb for a whole week! This company is BOLLOCKS - AVOID AVOID AVOID - lets let watch dog on BBC know!
| by Fandango, 28 February 2007 | did you find this review helpful? (2) |
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I'm posting this on behalf of my friend who signed up to Toucan in April 2006 and since then has had no internet connection whatsoever. She has never had internet connection. Every time she calls customer services they keep her on the phone for AT LEAST half an hour. She tends to have to go through her entire history over and over again. Call backs never happen. There is no response to emails. Or letters. Accounts department, however, are way on the ball; she got a solicitors letter last week because she cancelled her direct debit. She also cannot move providers as they install a block on the line. Please please stay away from this appalling company.
| by Badger, 23 February 2007 | did you find this review helpful? (5) |
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Just cancelled my policy with Toucan. I completely agree with everyone here. I'm not a gamer and I don't download substantial amounts but their speed is appalling and having to force a connection everytime I wanted web access is nonsense in this day and age. According to their "help desk" while my policy states that my line is "Permanent" this is not the same as Always-On. Total tosh. AVOID AVOID AVOID.
| by iceman, 13 February 2007 | did you find this review helpful? (2) |
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For the last two weeks i noticed emails about this policy, cancelling my contract immediatly, i suggest anyone who has toucansurf cancels thier contract as soon as possible, this cancer they call a fair use policy seems to be spreading and is worrying
| by okjohn, 06 February 2007 | did you find this review helpful? (11) |
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Bad Points: TOUCAN servers cache visited pages, so the internet is never 'live' Hidden Charges and Costs Unprofessional Service Poorly Trained Staff Appalling Customer Care Spurious Contract which TOTALLY favours Toucan and disadvantages their customers DO NOT SIGN UP WITH THIS COMPANY AT ANY COST ! They symbolise everything that is bad about sharp business practise in 21st Century Britain. They hide behind what I believe to be an illegal contract and bully their customers into submission. It's like talking to a thick brick wall and you will be passed on from one incompetant members of staff to another...and still you won't get satisfaction, because after months of arguing they will just keep quoting the 'contract' at you like some sort of mantra. I am taking steps to challenge the contract because I believe it is unfair to customers. STAY WELL CLEAR OF TOUCAN THEY ARE THE MOST UNPROFESSIONAL COMPANY I HAVE EVER HAD THE MISFORTUNE OF DEALING WITH !!!!
| by Behee, 05 February 2007 | did you find this review helpful? (2) |
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I feel the same with the others when i signed up with Toucan they told me i can download anytime NOCAP then when i complained to customer service wthin 2 weeks they changed the content of their policy. then they put fair usage hours before was like sun-fri 5-10pm,sat1-4pm then everything changed.NOT HAPPY!
| by Shr3d3m, 02 February 2007 | did you find this review helpful? (2) |
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Possibly OK for your average internet surfer. STAY AWAY gamers! Latency is unpredictable and unplayble about 75% of the time. (Mostly during peak hours) Customuer service is the WORST I've ever seen. Recenlty sent a pretty detailed list of issues, to include a 1 month chart of speedtests showing SEVERE slowdowns (a 4.5MB connection that goes to 200k from 8-12 every night). Two days later I get a pre-formmated email apologizing and explaining the "Fair Use Policy"........As stated above...AVOID AVOID AVOID
| by jac670_0, 30 January 2007 | did you find this review helpful? (3) |
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This must be the worst internet provider ever!! They offer unlimited broadband but this is not the case. If you are a medium to heavy user they will limit your speed to slower than dial-up, they do not tell you this when you sign up and by the time you realise you are being ripped off it's too late, although we did manage to get out of our contract by telling them about their false advertising and letting them know we were prepared to take legal action and go to Watchdog!! Customer services are rude and unhelpful you can spend hours on the phone to them for a large cost and get nowhere. Please be warned, avoid at all costs they do not provide what they say they do and cause nothing but misery. I only wish I had read the hundreds of reviews on all the other sites before I signed up, because hundreds of people can't be wrong. AVOID AVOID AVOID
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