| by Kev, 12 October 2007 |
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Tried it, speed was dreadfully slow, left a steady 2mb orange connection to move to vodafone, contacted help desk several times to advise I now had connection issues and told them I would probably cancel within the 30 day satisfaction period. Vodafone asked me to wait and see if the service settled down but thankfully I insisted they made a note on my records that I was unhappy with the service and was delaying my option to cancel to give them time to fix the problem. I finally gave notice when my upload speed fell to 46kbps. They insisted I was at that point out of the cancelation period but when I forcefully told them I had only stayed as long as I had at their request, they then found the note I had insisted was placed on my records previously and gave in to let me out of the contract. I also used the "failure to supply" line. My £25 connection fee was refunded and off I went. To sum it all up, good customer support let down by misleading information off BT wholesale. Shame really.
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| by Hafy, 04 October 2007 |
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I have had my moblir through vodafone for 8 years the best service ever so i thought i would try vodafone at home and my god what a difference they use an outsourced company in ireland they dont have aclue what they are talking about it took me 6 weeks to get connected in febuary then they couldnt get my direct debit details sorted and caused me bank charges and bills from vodafone at home there customer service what customer service its pants they said i would get good speed but alot of the time dialup is faster they kept passing the buck most time you cant even get through to the customer services department unfortunatley they have tied me down to a 18 month contract soon as it finished i am changed and i am changing my 3 fone contracts to other suppliers, finally the only way it got things fixed was to write in to the chairman of vodafone and to watchdog and office of fair trading is still investigating the problems so in a nutshell my opinon of vodafone at home is not worth it.
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| by James, 18 August 2007 |
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Vodafone@home is my first broadband package. Even though I've submitted a 'thumbs down' review, I have to state that I am now using the service, and have been for over 3 months, with a 4-7 mb speed (close to the exchange) without a hitch. but it was over 8 weeks to set up - the phone service swap went fine, and the kit arrived ok. Plugged it in and bingo! Instant wireless! Fantastic! This carried on for a week until the service died. Several calls to the support desk (who were ALWAYS friendly, I have to say) which led to me trying a million domestic 'fixes' on their advice, all to no avail - another call a few days later (after no callback from them) and I was told the service down was due to me having a conflicting MAC address on the 'system', 10 days later and the truth emerged that Vodaphone and BT hadn't communicated and the exchange connection was dropped. 4 weeks to sort! Was refunded 2 monthly debits after complaining, and now I'm getting what I pay for at last!
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| by Jono, 16 August 2007 |
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Signed up in January, got a connection date about four weeks after that, got connected fine. It's not been anywhere near as good since. In March I got cut off by my previous ISP who didn't follow protocol for the transfer, but Vodafone were clueless about what to do about it. Took over a month to get reconnected, even though there was no "fault", just a configuration error. Had to spend tens of hours on the phone to technical support to get it sorted.
Was promised two months' free service as compensation -- never got it.
Now having problems again, no landline and unreliable broadband. BT Openreach claimed to fix the problem but didn't, and now getting them to look at it again has taken nearly three weeks.
In short, it seems that Vodafone's contract with Openreach is rubbish, and Voda isn't prepared to stand up for their own customers when things go wrong. I never get the impression they're interested in solving my problems quickly.
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| by Chasa, 24 July 2007 |
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I have been with them near enough from the beginning, and I admit, it was with some trepidation that I signed up for the eighteen month contract, especially after leaving a good ISP. Other than the stumble a few weeks ago (everything fell over) I have no complaints. Good speed around 6.5 mgs and a great landline package have made the move well worth while. The email set up is still a bit primitive but it is easy to work around, and they could also offer spam filters, but I am just being greedy. So far an excellent experience.
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| by Robin Turner, 16 July 2007 |
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What a sham!!! Placed the order with Vodafone on 27/06/07. Was told that my Vopdafone mobile contract was a "Business Account" therefore the order could not continue. Been with Vodafone for over 10 years and never held a Business Account. Spoke to customer services and they say they have a problem with the "New" system as some accounts are coming up with this error. Its now 16/07/07 and still no joy!! I keep getting fobbed off with "the system is being updated and you will be called back within a few days" Spoke to them several times and still no joy. It seems Vodafone@Home are not very efficient at sorting problems and dont seem to have a sense of urgency thatthey are causing frustration to long standing customers! Anyone else having this trouble?!?!?!?!?! Will keep you informed if I ever get Vodafone@Home.
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| by Ian, 19 June 2007 |
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I signed up a few weeks ago. Was installed 12 days ago. Happy with install procedure. But:
Average bandwidth seems to be about 150kbs, despite Vodafone's continouous claims that it was 'settling down for the first 10 days' and then that 'we can see it's running at 6.5Mbs'. Their own speed test (Provided from BT) doesn't actually work, and they won't accept my proof using reputable testing servers from www.dslreports.com.
Their DNS servers seem to be playing up today, and the entire connection was down for about 3 hours tonight when I got home.
I've recorded it running at 3.4Mbs once, but most of the time it's not much better than dial-up.
If this doesn't improve in a few days, I'm going back to NTL/Virgin, as this is a completely inadequate broadband service.
Not a happy customer !
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| by Goldfolk, 11 May 2007 |
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Been with them for 3 months now. Download speed about 7meg. No traffic management as yet. Reliability after first 10 days is excellent and every aspect highly satisfactory. Just hope it keeps this way.
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| by Pritesh, 08 May 2007 |
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Excellent service, get 80% of the speed as an average accross the board, economically priced. Shame the speed cannot be faster (20mb+ as some ISPs offer). Overall a great product!
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| by Chris H, 22 April 2007 |
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Ordered in February, free modem arrived in 7 days, phone line switched (from BT) on 10th day. broadband went live in 11 days, but initially only at 2 mbps.
Had to go away for a few days, but on return found it was running at between 4 and 6 mbps, depending on time of day/night.
Can't really fault it myself, it all went very smoothly. I suspect any connection/speed issues are down to BT rather than Vodafone, who have been most courteous and helpful.
The free landline calls are a bit of a bonus.
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| by Gaz, 10 April 2007 |
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Hi,
Ordered Vodafone at home took 3 weeks to place order! They did call back a number of times to try and finish the order off. Anyway broadband ordered as they said 10 days go live. Broadband changed over no problem phone line changed over no problem, wow they said that it would be seemless. 10/10 for that. Then I watched my line for 10 days while BT are supposed to work out my best line speed. Bt say 6.5 to 8Mb as I am close to the exchnage even the vodafone sales person said not many come up with 8Mb. Anyway the 10 day period and gone and I am only getting the same 2Mb service I had with Tiscali. So time to call tech support, hope they can resolve this quickly or perhaps not as I have found many others not just Vodafone not providing the upto 8Mb service simply the original 2Mb service thats cheaper!!! So contact Vodafone tomorrow, let you know how I got on. I see most here are happy with the Vodafone service, I agree seems good. Is anyone getting over 2MB???
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| by John, 04 April 2007 |
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I've just been connected today. I left virgin media, and had to have a BT line reconnected to get this package. The router appeared a week before the connection was made. I had a line connected and ADSL worked straight away. It's not quite as reliable on speed yet as cable, but it's vastly cheaper.
Beacuse I came from cable, I had to get the extensions in the house connected to the BT socket. I asked Vodafone if they could get the Openreach engineer to do this. Communications between Vodafone and Openreach failed. Vodafone said no problem, we'll ask him to do it. Basically, Vodafone request goes to BT wholesale, who pass it on to Openreach to do the work. The man from Openreach knew nothing about my request to connect extensions when he arrived. Openreach did connect the extensions, but they didn't have to under their contract.
Overall though, pleased so far (hope I still am in six months time
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| by Nick R, 04 April 2007 |
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Up and running now after 3rd attempt to get the BB transferred from previous provider. Got there in the end! Working fine so far. Reading the forums all providers seem to have problems, so am pleased to be dealing with one where there is free uk-based tech support...
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| by outonalimb, 04 April 2007 |
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Just transferred to V@H from Tiscali and everything went very smoothly. The connection seems very stable and connection speeds are hovering at 1-2MBS for me, which is about what I expected. I think they may cap P2P programs but downloads are pretty speedy.
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| by scanchas, 28 March 2007 |
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i want out the sooner the better stays disconnected for hours at a time
a real shame been with vodafone for 10years i actually do like the company most of the time and the guys and girls in support have been great but there is a limit to the poor service trying to leave is a nightmare as your 30days start as soon as you register not when it up and running as i am finding out
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| by Pete, 22 March 2007 |
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5 years a Vodafone customer and relatively happy. Likely to cancel my Vodafone at home contract before it starts. Customer service isn't bad, they are friendly and often ring back. But despite an initial live date of 13/3/7 I have no broadband at 22/3/7 and also no phone line. It's not in my home, its been checked but the problem is bouncing around a net based syestem that refuses to accept that the problem is at the exchange.
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| by Nick R, 21 March 2007 |
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Currently trying to transfer to Vodafone at Home. So far... Didn't hear anything after initial letter. Phoned them day before transfer date, told transfer delayed by a day and would receive modem "today". Modem didnt arrive. On transfer day phoned to ask after modem and was promised a callback which never came. Phoned again and was told modem would arrive tommorrow but they needed to "confirm that". Then received call from vodafone (this is 5pm on transfer day) saying entire migration delayed by a week and I "might get the modem tomorrow, might be 2 days before the transfer or I might get it on the day". Am hoping things improve - went for vodafone-at-home partly because they use BT and I had good technical service from BT when with their broadband (BT billing turned out to be a nightmare...)
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| by jlo, 19 March 2007 |
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I have just transferred today... no problems yet. Although I haven't received the free router yet (i'm just using an old one).
It took 14 working days to transfer over and customer service is based in the UK, so no language barriers when speaking to 'technical support'.
I must admit after seeing reports about other broadband providers I thought the transfer might have been a nightmare! What a refreshing change!!!
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| by GinaG, 19 March 2007 |
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I really recommend this package.... as long as you have a vodafone mobile contract already. £25 is by far the cheapest and i have had no trouble whatsoever!!!! Great fast service, polite customer service, cheap price, prompt setup.... what else could you wish for!
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| by Don, 16 March 2007 |
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Does anyone know if this service allows VPN access? That 18 month contract gets me running scared (especially after nearly signing a similar one with Talktalk broadband-only to realize the service was atrocious..) Still trying to see it it's worth it..
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| by Steve, 13 March 2007 |
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The package sounds really good, but to me it's the service and the tranisition to Vodafone's braodband that's is important to me!
I received modem about 8 days after order. Was told I will receice updates via my vodafone mobile and told a Go Live date, tried to connect on the day no joy, spoke to customer services they told me to try again tomorrow still no joy.
Called back, told there is a problem the go live date will be delayed by a week, really concerned haven't received any updates, I am already paying for a service I don't have, I have sent letter of complaint - not particulary impressed.
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| by Bill, 13 March 2007 |
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I enjoyed it for 2 days! Then, the ADSL light went out, and has stayed out for the past 3 weeks. Vodafone, after the usual call centre flowchart-based analysis eventually said they had traced the problem to BT, with a 'robotic fault on the line', to be rectified in 2 days. 4 days later I called as was told that they had 'raised its importance' and some faffle about the BT ecoSystem going loopy. A week later nobody was able to talk to me as the VF 'systems were down'. Finally, the 'back office' were allowed to contact me directly and they gave me another 2 deadlines, both passed without reactivation. After a LOT of moaning, the first month's fee was waived (hardly a big gesture). Now, I'm in a position where I've turned my back on BT, who are now responsible for sorting out the problem. Local loop unbundling? More like a series of bungling errors and two institutions that don't work well together. Off to pastures new for me!
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| by t5pilot, 13 March 2007 |
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I go this in Mid January and everthing was fine, then on 1st March whilst downloading a largish file, the download speed dropped from 2.8Mbps to 40kbps! Kept ringing technical support for three days and they basically told me it was my end that was a problem, but if I wanted it properly checked and it was my fault, it would cost me £99 + £64 an hour. That basically says they don't know whats wrong and am I prepared to risk that cost. Funnily enough, this morning it back up to 1.8Mbps download. Still slower than it was, but much better than the last 2 days. And I haven't changed anything!!! Methinks the technical support aren't very technically minded and don't know whats going on. Will try push it a bit more tomorrow and see if I get any more joy
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| by confused, 23 February 2007 |
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I was hoping to get a good idea of what vodafone has to offer with its broadband. I did check out the site and it's mentioned there under Vodafone At Home (not very obvious). I'm going to be moving house and I'm trying to figure out whether getting the vodafone package would be better than going for something else. How do I know the good reviews here aren't just by employees of the company????
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| by katie, 13 February 2007 |
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Just signed up for Voda phone and Broadband! Excellent service, all transferred from my old provider in 10 days. Couldn't set up the wireless at first but their technical support got me sorted in no time. The call to tech support was free from my voda mobile!
10 out of 10!
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| by Ian, 06 February 2007 |
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Signed up for VF at home; got various SMS and email messages keeping me informed of the progress (took 10 days to switch over in total). You can also check your order online.
Modem arrived after about 5 days Now live with the service - like the fact that I get unlimited phone calls, uncapped broadband all running a reliable network (it uses BT wholesale network) so shouldn't be hit by the local loop problems that other broadband providers have. In summary I wanted a reliable connection and this should be it.
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| by Trilaist, 05 February 2007 |
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The trial was for general public, and then staff i believe.
As an Invited trialist I can only praise the Vodafone package and everthing went very well, not sure which company they are outsourcing the technical services too, but they are very up to speed, somewhere Irish by the sounds of it. Well done Vodafone.
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| by Emma Santos, 02 February 2007 |
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Went really smoothly for me and I've been with Vodafone on my mobile for many years now. With their broadband service, I like the fact that it is uncapped and the speed seems fine for my needs. I'd definitely recommend it.
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| by gjd, 30 January 2007 |
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I signed up for Vodafone at Home on day of launch. Migration very efficient - in 10 working days.
Vodafone did a courtesy call the day after the service started to check that I was happy with the service.
Easily as fast as my previous provider, but the advantage is that I now get an uncapped service and save £20 a month, because the line rental and calls are included in the price.
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| by Sam, 11 January 2007 |
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Nice one, launch announced on Radio 4 on 8th Jan saying how wonderful their customer service was etc - go to their website to sign up and there is not even any mention of the product so it is clearly not avaliable yet. Why appear in the media anouncing the product before it is avaliable?
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| by Darth Voda, 11 January 2007 |
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I think its good
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| by Gita Dhaliwal, 08 January 2007 |
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The Broadband service from Vodafone is fantastic. Great 24/7 support with brilliant fast speeds to access the WWW.
The package is reasonably priced and will be a serious player in the market I feel.
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| by Bob, 08 January 2007 |
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How can you comment on it when its not even available yet!
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| by spud, 08 January 2007 |
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Because they very obviously work for Vodafone, which doesn't fill me with a great deal of confidence if they're being deceitful already!
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| by Andrew, 08 January 2007 |
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There was a trial of 150 customers prior to launch, no decitful activity of any kind!
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