AOL broadband
AOL Overview
- Simple 8Mb broadband package, with 10GB download allowance, which is available on either 1 or 18 month contract
Currently showing the top 2 of 2 results
Best selling AOL broadband deals
| Package | Price/mth | Speed(Up to) | Downloads(limit) | Contract | |
|---|---|---|---|---|---|
AOL Wireless Broadband |
£4.99 £14.99 after 3 monthsPlus one month FREE | 8Mb | 10 GBper month | 18months | Go 0800 138 8410 |
AOL Wireless Flexi |
£4.99 £29.99 setup £14.99 after 3 months | 8Mb | 10 GBper month | 1months | Go 0800 138 8410 |
Currently showing the top 2 of 2 results
About AOL
Definitely the Marmite name in fixed-line broadband terms, AOL will be described as the best or worst broadband provider in the UK, depending on who you talk to. It was the first ISP to include a wireless router as standard with all its broadband packages, and it claims its "easy-to-install software" means connection couldn't be easier. While it also claims 'award winning' customer support, calls to it aren't free - nor is there a 24-hour service. That said, for the novice - and families in particular - AOL can be a sound choice. The start-up pack includes anti-virus and firewall software, as well as spam filters, pop-up blockers and parental controls.AOL, originally America Online, launched its first US online service as far back as 1985. It landed in the UK in 1996, building a huge user base thanks to attractive pricing and aggressive advertising (it used to be a challenge to buy a magazine that didn't have a 'free' AOL installation CD glued to the front). The AOL Broadband name was acquired by The Carphone Warehouse Group in December 2006, with the AOL UK base being acquired from AOL Inc shortly afterwards. It now runs alongside Carphone's other fixed-line broadband operations, TalkTalk and Tiscali. This takes Carphone's total fixed-line broadband subscriber base to around 4.5 million (with close to 1.7 million on AOL), just behind market leader BT.
Be aware that you need Windows XP/Vista or Apple MAC OSX 10.3 or above to install AOL's software, as well as the usual BT landline.
Customer reviews
Show all 115 AOL broadband reviews»
by Georgie
at 16:15 on 7 Feb 2010
by Jane
at 15:02 on 27 Jan 2010
Just matter of fact:
On the 25 January I was in contact with one of AOL technical assistant. The person was totally incompetent, rude, impatient, his English pronunciation was extremely unrecognizable; he rose his voice on me (!), said the current error was impossible and eventually hung up!!!
What kind of people does AOL employ to deal with client?
I had to spend more than 90 minutes with 2 another assistants later to sort the Internet connectivity problem.
Report abuse
by Sam Laverick
at 19:44 on 26 Jan 2010
by Ron Gouldstone
at 12:11 on 27 Dec 2009
As a matter of interest my exchange is only 1.5 miles away so distance should not be the problem.
I have contacted the ISP many times, both by phone and email, but the situation still gets worse. In my opinion this product, and maybe many of the others, is "Not fit for purpose"
If you purchased a car and it only went at 10MPH you could be sure to get your money back. Report abuse

