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BT broadband

BT Overview

  • Good range of broadband packages, with between 10 GB and unlimited download allowance, which you can bundle with additional phone and TV options
  • BT's Home Hub can be used as a second line to make free internet phone calls
  • Some of the broadband packages include a free BT Hub Phone

Currently showing the top 3 of 10 results show all»

About BT

BT broadband home hubThe big daddy of UK broadband, BT owns the infrastructure that all other providers use to put ADSL internet (eg, except Virgin Media, which uses its own cables) into your home. It's the biggest fixed-line broadband provider by user numbers, its 'Home Hub' wireless router is well regarded, and it offers a good variety of products - everything from a straight broadband deal to offers including mobile phones, mobile broadband dongles and television services. however, it offers no local loop unbundling (LLU), so max speeds are 8Mb. As you might expect from such a big company, some customers find the left hand doesn't know what the right hand is doing, but it does offer 24/7 customer services and technical support, with premium options also available.

BT claims to be the world's oldest communications company, dating back to the Electric Telegraph Company of 1846. British Telecom (as it was known) was formerly part of the Post Office - then a government department - but became a public limited company (plc) in 1984. It now has more than 4.6 million subscribers (including PlusNet, which it owns) to its BT Total Broadband products, which it runs in partnership with Yahoo!

In answer to Virgin Media's 'up to' 50Mb cable broadband offers, BT announced the roll-out of its own super-fast fibre-optic services in March 2009. With speeds of up to 40Mb, the service is being piloted in London's Muswell Hill, Whitchurch in Shropshire and parts of Wales. BT is aiming for a wider roll-out in 2010.

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Customer reviews

Show all 137 BT Broadband reviews»

unhappy

by rich
at 20:20 on 29 Jun 2009

BT broadband performance is at best very average and the tech support is nothing short of useless and an appalling waste of time. Avoid it like the plague.
unhappy

by Geoff Payne
at 23:25 on 18 Jun 2009

A useless service. Meant to get 8Mb download speed, lucky if I can get 1Mb that's if I can get connected. Have been onto the help desk on numerous occasions who insist that they can cure the problems but the same old problems re-occur. Must change to another provider before I use a hammer to my bt homehub.
unhappy

by Kim Sweet
at 10:24 on 15 Jun 2009

We have now been without BT broadband for 5 weeks. In this time we have had to chase their technical help desk (trade descriptions should get on to them for using the word help), calling them 5-10 times a day only to get an answerphone telling us that they are busy and will call back. No-one has taken responsibility for what is their problem. I have been patronised by pretty uninterested staff, have had engineers booked who haven't turned up - the fault for this being blamed on their system but absolutely no apologies given for the fact that I had to stay in all day, have been promised a new home hub which would be delivered in two days - it is now 5 days later and again I wasted a whole day on the promised day of delivery waiting for a package that never arrived. I have logged four complaints - one online and three with customer services. Again no response and no follow up. My funniest moment was being told by Customer Services that they would send me confirmation by email - I had to remind them that as I was unable to access either the internet or emails this wasn't the best idea - this was after sending 15 minutes going through the issue (yet agai with someone new). What is happening with BT? This is the worst experience I have ever had with a utilities company and that is saying something. I am looking to change broadband providers, to get rid of my landline telephone and never, ever have anything to do with BT ever again. This may sound extreme but having wasted hours and hours in trying to get a problem they have caused solved, receiving absolutely no consistent help or being designated one person to progress this until it was resolved, I have absolutely no desire to give them a penny more of my hard earned cash. I work from home so having no broadband is causing real problems - again this doesn't seem to be of concern to anyone I have spoken to. If I treated my clients in this way they would walk - which is exactly what I am going to do. If anyone reading this is considering switching to BT please take my advice and think long and hard before you sign anything - or be prepared to take time off work to sit around waiting for nothing to happen fast the minute you experience any trouble with the appalling service BT provide. I agree with the person above - BT (Open Reach, Broadband, technical help etc. etc.) absolutely suck.
unhappy

by John
at 12:28 on 12 Jun 2009

The worst broadband provider I have EVER used. Connections throttled down to 1Mbit/s during peak times with sudden increase to 2Mbit/s at 11pm every day. P2P throttled down to 7Kbyte/s during the evening (!). The only way I could ever get any faster speeds was by using a VPN connection (OpenVPN) to my server. Only then I got 4Mbit/s at peak times.

Disgusting, awful provider. I was on Be previously and the BT service is total, utter c**p!

BT = Bloody T*****s.

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