Guide to customer and technical support: opening times, phone numbers, call charges and extras
Please note these are not sales lines - if you're looking for product information, please click on the broadband provider's name below: this will take you through to its Broadband Genie provider page, which will have further information on products.
If a number below is followed by 24/7, this means the number should be in operation 24 hours a day, seven days a week - essentially, your call should be answered whenever you call, including holidays.
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Customer services and technical support: 0844 499 5555 (free from a line with an AOL service activated; other call costs vary. From a mobile, you should call 0203 441 5555). 8am to midnight, 7 days per week.
Customer services and technical support: 0808 101 3430 (free from a BT landline), or 0203 393 5181 (cheaper for calls from a mobile). 24/7.
Technical support: 0800 111 4567 (free from BT landlines), 24/7. Customer services: 0800 800 150 (free from BT landlines), Monday to Friday 8am to 8pm and Saturday 8am to 6pm..
Customer services and technical support: 0845 600 7020. 24/7 (local call rate from a BT landline).
Technical support: Home 0845 1224 111. Monday to Friday 8am to 8pm, Saturday and Bank Holidays 9am to 5pm. Customer sales: 0845 1224 111. Monday to Friday 9am to 5.30pm, closed weekends and Bank Holidays.
Technical support: 0845 1224 333. Monday to Friday 8am to 8pm, Saturday and Bank Holidays 9am to 5pm. Customer services: 0845 1224 333. Monday to Friday 9am to 5.30pm, closed weekends and Bank Holidays.
As Orange, below.
Technical support and customer services: 0800 230 0202 (free from landlines), or 800 230 0202 (free from O2 mobile phones). 24/7.
Technical support & customer services: Call 150 free from an Orange contract phone, or 0844 873 8586 (5.1p per minute from a BT landline. Other call costs may vary). 24/7. Other call costs may vary). 7am to 11pm, 7 days per week (8am to 10pm for move house queries).
Technical support and customer services: 0800 432 0200 (free from a landline), or 0345 140 0200 (charged at low call rates for mobiles). 24/7.
Technical support: 0845 600 3210. 24/7. Customer services: 0845 600 3210. 7am to 11pm, 7 days per week.
Technical support and customer services: 08442 411 653 (13.1p connection plus up to 5.1p per minute, or free to Sky Talk customers). 24/7.
Technical support and customer services: 0870 444 1820 (free from a TalkTalk landline. Other calls may vary) or use the national rate number on 0203 441 5550. 24/7.
Technical support and customer services: 0345 30 400 30, 8am to 10pm every day.
Now part of TalkTalk - see above.
Technical support: 151 from a Virgin Media phone (free), or 0845 454 1111. 24/7. Customer services: 150 from a Virgin Media phone (free), or 0845 454 1111. 8am to 8pm Monday to Friday, 9am to 5pm Saturday.
Technical support: 0845 058 9009 or 01706 902 009, 8am to 8pm weekdays; 9am to 5pm weekends. Customer services: 0845 058 9000 or 01706 902 000, 9am to 5pm weekdays.
Sorry, wrong number!
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