Guide to customer and technical support: opening times, phone numbers, call charges and extras

Please note these are not sales lines - if you're looking for product information, please click on the broadband provider's name below: this will take you through to its Broadband Genie provider page, which will have further information on products.

If a number below is followed by 24/7, this means the number should be in operation 24 hours a day, seven days a week - essentially, your call should be answered whenever you call, including holidays.

AOL broadband

Customer services and technical support: 0844 499 5555 (no more than 5p per minute from a BT landline. Other call costs may vary). 8am to midnight, 7 days per week.

BE broadband

Customer services and technical support: 0808 101 3430 (free from a BT landline), or 0203 393 5181 (cheaper for calls from a mobile). 24/7.

BT broadband

Technical support: 0800 111 4567 (free from BT landlines). 24/7. Customer services: 0800 800 150 (free from BT landlines). Monday to Friday 8am to 9pm, Saturday 8am to 8pm, and Sunday 9am to 6pm.

BT Business broadband

Customer services and technical support: 0845 600 7020. 24/7.

Eclipse broadband

Technical support: 0845 1224 111. Monday to Friday 8am to 8pm, Saturday and Bank Holidays 9am to 5pm. Customer services: 0845 1224 111. Monday to Friday 9am to 5.30pm, closed weekends and Bank Holidays.

Eclipse Business broadband

Technical support: 0845 1224 333. Monday to Friday 8am to 8pm, Saturday and Bank Holidays 9am to 5pm. Customer services: 0845 1224 333. Monday to Friday 9am to 5.30pm, closed weekends and Bank Holidays.

O2 broadband

Technical support and customer services: 0800 230 0202 (free from landlines), or 800 230 0202 (free from O2 mobile phones). 24/7.

Orange broadband

Technical support: 0844 873 8586 (4.89p per minute from a BT landline. Other call costs may vary). 24/7. Customer services: 0844 871 0079 (4.89p per minute from a BT landline. Other call costs may vary). 7am to 11pm, 7 days per week (8am to 10pm for move house queries).

PlusNet broadband

Technical support: 0845 140 0080 (charged at low call rates). 24/7. Customer services: 0845 140 0200 (charged at low call rates). 24/7.

Post Office broadband

Technical support: 0845 600 3210. 24/7. Customer services: 0845 600 3210. 7am to 11pm, 7 days per week.

Sky broadband

Technical support: 08442 410 515 (6p connection plus up to 5p per minute, or free to Sky Talk customers). 24/7. Customer services: upgrades 08442 411 333; billing 08442 414 141 (6p connection plus up to 5p per minute, or free to Sky Talk customers). 24/7.

TalkTalk broadband

Technical support: 0870 087 8777 (free from a TalkTalk landline. Other calls may vary). Monday to Sunday 8am to 10pm, Bank Holidays 9am to 6pm. Customer services: 0870 444 1820 (free from a TalkTalk landline. Other calls may vary). Monday to Friday 8am to 8pm, Saturday 9am to 6pm, Sunday 10am to 5pm, Bank Holidays 9am to 6pm.

Tiscali broadband

Now part of TalkTalk - see above.

Virgin Media broadband

Technical support: 151 from a Virgin Media phone (free), or 0845 454 1111. 24/7. Customer services: 150 from a Virgin Media phone (free), or 0845 454 1111. 8am to 8pm Monday to Friday, 9am to 5pm Saturday.

Sorry, wrong number!

Have you found that one of these numbers is wrong, or the information isn't quite right? We try to keep our site bang up to date, but bits of information still slip through the net. If you discover an inaccuracy, please email feedback so we can put it right. Thanks!