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Customer reviews

Show all 7 Namesco Broadband reviews»

happy

by J Dunn
at 16:57 on 28 Oct 2009

Personable, intelligent customer service, among the best I have had from any company. Broadband is fine, albeit that they are reselling the mediocre BT service. My only issue with them was slightly involved email management and rather higher spam levels than I'd have liked - others are better at filtering this out. But they are a decent company. Report abuse
unhappy

by Gary
at 16:24 on 25 Jul 2009

Please dont be fooled. I admit that there is a more personel touch, but not all techical staff know what they are doing. I have now had braodband connection problems for over 2 weeks and still no one has fixed the connection. First they tell me I did not have a line fault. Then they tell me my router is not working and now they tell me that they have to down grade to 0.5MB. A very poor service. Report abuse
neutral

by Bertram Gussett
at 20:55 on 13 May 2009

I've been a customer for about 18 months.

Overall I am completely satisfied. The service just works. I use it for gaming and for my wonderful Internet Radio devices. It works, delivers good stable speeds and is reliable.

The support is based in England, and is quite good. They publish normal geographic numbers (I can call these for free) rather than 0870 or 0845 premium.

There is a disadvantage. They cost more. Having been with Nildram after they were taken over with Tiscali I feel it's worth it. Report abuse
happy

by Chris
at 11:04 on 29 Jan 2009

I have used them for well over two years. The broadband service has been completely reliable,with consistently reasonable speeds. I have no idea how good their helpline is, as I have never had to use it. It just works. Slightly more expensive than some, but well worth it. Report abuse

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