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Orange broadband

Orange Overview

  • Simple, good value range of 8Mb broadband packages, with 10Gb or unlimited download allowance
  • If you're an Orange mobile customer you get a discount on Orange home broadband
  • Evening and weekend calls are free with Home Starter and Home Max; line rental is included at £10.50 extra with Home Max

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About Orange

Orange broadband wireless routerAfter a rather rocky start to its fixed-line broadband adventures, since mid-2008 Orange's home broadband service has improved significantly. Its packages offer good value, especially for people who also have other Orange services, and the broadband is now reliable, although the support still leaves a bit to be desired.

Orange's parent company France Telecom bought UK ISP Freeserve in 2000, renaming it Wanadoo. Wanadoo became part of the Orange brand in June 2006. The company set out to nail a big chunk of fixed-line market share by offering 'free' broadband to customers taking up a new mobile phone contract. While the ploy worked - it now has more than a million subscribers - it backfired a little, as the service (both internet and customer) was terrible - it was named the worst ISP in Britain by BBC's Watchdog in March 2007. Once it had ironed out the worst of the issues, it began to once again offer 'free' fixed-line broadband to people taking out a new mobile phone contract of £30 per month or more.

In March 2009, Orange announced it was trialling 20Mb home broadband. Although no date for a role-out was given, it was hoped it could begin before the end of the year. Interestingly, the service will be offered for the same price as its current 8Mb offerings.

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Customer reviews

Show all 163 Orange Broadband reviews»

unhappy

by Andy
at 13:23 on 22 Jun 2009

I've been with Freeserve, Wanadoo and now Orange for over 10 years now. I've never had any problems and was exteremely happy with the service they provide over the years. However, they have recently upped my charges from £23 per month to £32 per month halfway through an 18 month contract! I'm sure everyone expects things to go up a few percent a year, This is ridiculous. MAC code requested. There goes another loyal customer.
unhappy

by darren
at 00:58 on 31 May 2009

Ive had alot of problems with orange and again for the first time in 2 years im glad my contract ended with them 3 months ago im glad i said no to resigning when they called me up.
Well ive been getting 8.3 MEG for 2 years and 3 days ago it decided to go to 1.4 meg.
Last time this happend to me it took them 2 months to sort it out.
Looks like ill be looking for a new isp i was thinking the o2 one.
The futures bright the future is orange (god help us).
happy

by Mark Richardson
at 22:20 on 7 Apr 2009

Absolutely brilliant. I regularly receive a download speed of 6 MB from an 'up to 8MB' package (BT reckons my line can only accommodate 4MB). The livebox is wonderful and you can get free UK calls outside peak periods through 'second line' by connecting a phone to the livebox. I've never had any problems with connection drop-outs or loss of service. I've been with Freeserve then Wanadoo until they were bought out by Orange.

I signed up for their broadband retention package for less monthly cost and tripled my download speed because I didn't want to leave such a good service. The monthly 10GB download limit is more than enough for my needs but I think they're offering unlimited packages now.

The only downside is probably the high charges they charge to contact one of their technogeeks for help with setting up the Livebox.
unhappy

by Doris
at 17:50 on 3 Apr 2009

absolutely poor....bad provider. Never have 8meg,only 0.05kb cannot go online at evening. low connection, cannot play games online or the game will disappear several time. I'm free now after 18months...who like orange broadband...try it..ha..ha..

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