Pipex broadband

by Grungebunny
at 16:04 on 11 Jun 2009

Been with Pipex for over 5 years with no problem until about a month ago, I received a letter claiming that no payment had been made in May, my bank statement showed that a payment had been made, a few days later I get a letter informing me that not only were they suspending my broadband account but were also stopping me making outgoing calls from my phone which I get from BT and demanding a double payment before they would reactivate my services, this I consider to be not only totally unethical but in all probability illegal to boot, I applied for and received my MAC number and have signed up for an account with the Post Office, I've also noticed that since I applied for the MAC my average download speed has dropped by 25-30% so they are now obviously capping my broadband speedout of spite, I am pretty angry at the way in which they're acting, as soon as the migration goes through (if it does) I have every intention of not only complaining strongly to Ofcom (not that I expect that'll do a lot of good) but I shall also be looking into taking legal action against them for re-imbursement of the overpayment and illegal denial of service over barring my phone calls ( though it is in a way logical - if you bar someones outgoing call they can't ring you to complain bout it).

by Whats wrong with my pipex slow rubbish unreliable
at 20:21 on 5 Apr 2009

Pipex got so bad with me i decided to have a little fun with the Philipino rent boy on the other end of the phone.

They wouldnt send an engineer, they told me to turn the pc off and all the usual crap, and wouldnt call me back as it was a premium number and blamed it all on everything but their crappy service.

I told him i was on a roof-top of a well known busy street in the north of england after visiting hours with a wireless router, a mobile phone and a high powered rifle.

Ever seen the film Phonebooth?

Even his supervisor got involved! I told them that either they fix it or give me my MAC code like i am legally entitled to or the number to call to get my MAC code or i would blow away the next one of their countrymen that walked by.

They informed me that they were recording the conversation and two of them were witnesses and that under no circumstance can they possibly give me a MAC code.

(moving the door latch quickly) you hear that? Thats me cocking the rifle!

I must remid you sir that you are being recorded. What more would you like me to help you with? Please try typing i on the explorer bar 192.0yada yada ydada,.,.

I got my MAC code by asking to upgrade my account in the end and just left for SKY. You can get a good TV and recordable sky box at the moment and sod it if you are a business let Gordon Brown pay for it.

If we were french we would march and burn down their head offices! But we are not, we are enlgish and therefor just take it these days.

If someone comes to my door selling Pipex/Tiscali i will treat them to my own version of SAW! Plus a kick in the nuts!

by Broadband Genie
at 10:51 on 25 Mar 2009

Jennifer,

Ofcom (the Office of Communications) is the place to take your complaints. It is an independent body set up to regulate the communications industry, and part of its remit covers disputes with broadband providers. Visit them here for all the information you should need, and let us know how it goes! http://www.ofcom.org.uk/complain/internet/

by Goonerchange
at 16:58 on 24 Mar 2009

Do yourself a favour and avoid Pipex - they were pretty good originally, but have just fallen apart after being taken over by Tiscali. I have to agree about the comment above - it is hard not to believe that the chaos, failure to return calls and constant passing between departments is all designed to keep you on their premium rate lines. I've lived without Broadband for 6 weeks since they 'upgraded' my service, and cannot honestly recount the number of times I have been round and around the same loop with them. They are just awful. By contrast, my experience of BT is pretty good - they're not perfect, but at least I get the sense that they actually want to help.