Pipex broadband Reviews

by Grungebunny
at 16:04 on 11 Jun 2009

Been with Pipex for over 5 years with no problem until about a month ago, I received a letter claiming that no payment had been made in May, my bank statement showed that a payment had been made, a few days later I get a letter informing me that not only were they suspending my broadband account but were also stopping me making outgoing calls from my phone which I get from BT and demanding a double payment before they would reactivate my services, this I consider to be not only totally unethical but in all probability illegal to boot, I applied for and received my MAC number and have signed up for an account with the Post Office, I've also noticed that since I applied for the MAC my average download speed has dropped by 25-30% so they are now obviously capping my broadband speedout of spite, I am pretty angry at the way in which they're acting, as soon as the migration goes through (if it does) I have every intention of not only complaining strongly to Ofcom (not that I expect that'll do a lot of good) but I shall also be looking into taking legal action against them for re-imbursement of the overpayment and illegal denial of service over barring my phone calls ( though it is in a way logical - if you bar someones outgoing call they can't ring you to complain bout it).

by Whats wrong with my pipex slow rubbish unreliable
at 20:21 on 5 Apr 2009

Pipex got so bad with me i decided to have a little fun with the Philipino rent boy on the other end of the phone.

They wouldnt send an engineer, they told me to turn the pc off and all the usual crap, and wouldnt call me back as it was a premium number and blamed it all on everything but their crappy service.

I told him i was on a roof-top of a well known busy street in the north of england after visiting hours with a wireless router, a mobile phone and a high powered rifle.

Ever seen the film Phonebooth?

Even his supervisor got involved! I told them that either they fix it or give me my MAC code like i am legally entitled to or the number to call to get my MAC code or i would blow away the next one of their countrymen that walked by.

They informed me that they were recording the conversation and two of them were witnesses and that under no circumstance can they possibly give me a MAC code.

(moving the door latch quickly) you hear that? Thats me cocking the rifle!

I must remid you sir that you are being recorded. What more would you like me to help you with? Please try typing i on the explorer bar 192.0yada yada ydada,.,.

I got my MAC code by asking to upgrade my account in the end and just left for SKY. You can get a good TV and recordable sky box at the moment and sod it if you are a business let Gordon Brown pay for it.

If we were french we would march and burn down their head offices! But we are not, we are enlgish and therefor just take it these days.

If someone comes to my door selling Pipex/Tiscali i will treat them to my own version of SAW! Plus a kick in the nuts!

by Broadband Genie
at 10:51 on 25 Mar 2009

Jennifer,

Ofcom (the Office of Communications) is the place to take your complaints. It is an independent body set up to regulate the communications industry, and part of its remit covers disputes with broadband providers. Visit them here for all the information you should need, and let us know how it goes! http://www.ofcom.org.uk/complain/internet/

by Goonerchange
at 16:58 on 24 Mar 2009

Do yourself a favour and avoid Pipex - they were pretty good originally, but have just fallen apart after being taken over by Tiscali. I have to agree about the comment above - it is hard not to believe that the chaos, failure to return calls and constant passing between departments is all designed to keep you on their premium rate lines. I've lived without Broadband for 6 weeks since they 'upgraded' my service, and cannot honestly recount the number of times I have been round and around the same loop with them. They are just awful. By contrast, my experience of BT is pretty good - they're not perfect, but at least I get the sense that they actually want to help.

by Jennifer
at 16:03 on 24 Mar 2009

I'm sure Pipex are fine until you have a problem with them and then that's where the trouble starts. All companies good and bad are wonderful when things are going well, but it's the mark of a good company is when you get great customer service from them when there is a problem.
My parents are having a nightmare with them now and have tried to switch to a Post Office telephone account only to be told by the PO that Pipex appear to have blocked the line preventing them from taking it over. I'm sure this is illegal which is why I am posting here.
The line should go ahead normally as my parents have passed the credit checks etc with the Post Office even though Pipex are currently insisting they are in debt to them.

What can be done about this? Is it worth ringing Pipex and even asking for a MAC code given the trouble some of you have had doing that? The Post Office didn't even mention a MAC code to my parents when they told them Pipex were blocking the line, which is strange and almost implies that it may not make any difference.

Is it worth ringing BT as after all they own the line? This is the house I grew up in, we have had this house since 1989, so it's not like the line is a new one or they have moved here recently.

It's ridiculous - all help would be appreciated.

PS - I have my own name for Pipex. How about Pishartist International Phone EXchange?!! :-)

by Dom S
at 12:28 on 22 Mar 2009

I had an account with Toucan which has recently been taken over by Pipex. I always paid my Toucan bill in cash at the Post Office but Pipex failed to attach a bank giro credit slip to the first bill they sent me. Two days after my bill arrived (22/2/09) I received an aggressive letter from Pipex because they discovered that I didn't have a direct debit set up. Pipex told me my service will be disrupted if I hadn't paid my bill by 5/3/09. I sent Pipex a crossed postal order (which is as good as sending cash) on 3/3/09. On 4/3/09 I called Pipex once again and asked for my MAC code. On 5/3/09 Pipex put a restriction on my outgoing calls. I have been emailing Pipex every day since they suspended my service. still have that restriction on my line today. Pipex are telling me that they have received my payment and that there are no restrictions on my service. They are ignoring me and refuse to lift the restriction on my service. I cannot make outgoing calls, even though I have paid my bill. I can only assume that they are deliberately lying to me and keeping the restriction on my service because I have my MAC code.

I am at a loss about where to go next? I just want to get shot of Pipex. They have been a nightmare ever since taking over from Toucan. This ISP needs to be shut down. They are thieving liars.

by Andre
at 08:58 on 31 Jan 2009

Same story - since Tiscali took over, I am on dial up speed. .... adios pipex

by Entropy
at 18:05 on 20 Jan 2009

I have had problems ever since Tiscali took over! My impression is of a policy to make money out of their help line. If your connection speed suddenly crashes and they "cannot fix it" ask what your profile is set to - mine had been set to 500k on a 3meg line I suspect deliberately as a long running problem was fixed by a few keystrokes to correct the profile!
At the earliest opportunity write a formal complaint and send it recorded! It will take a week or so to get a response but its cheaper than phoning.
Their new spam blocker appears to block hotmail addresses! B*****ds!

by J T
at 18:52 on 16 Jan 2009

Have been paying Pipex by direct debit for 2 years. No probs. Dec 23rd get phone call to confirm bank details. These have not changed. Becomes obvious they have failed to get payment from bank. I phone, e-mail and send letters telling fault all theirs for not updating their details after change of name etc. Threatened with loss of outgoing phone service. Jan 5th send direct debit mandate and cheque as requested. These are obviously lost. 12th Jan send new mandate and pay outstanding bill by debit card over phone, this registers on my account on line.14 Jan outgoing calls suspended. THANKS A BUNCH PIPEX!

by davidhendersonsmith@gmail.com
at 17:46 on 11 Jan 2009

Dont Dont get involved with pipex my broadband is working so slow it's stupid
like all of you i am paying for something i am not getting
there shud b some sort of watch dog who can put a stop to this

by J B
at 20:32 on 8 Jan 2009

I've been trying to log onto my pipex account for the last six weeks i have tried ringing a number what was on the other side of the world that was a waste of time & money, tried e. mailing 4 times still can't get any sence out of pipex. They used to be good now they are rubbish.

by Alan
at 11:14 on 21 Dec 2008

A hint, if yoou must phone Pipex (or any other organisation) on their "premium" numbers, try saynoto0870.com for alternative numbers at normal rates. It works for me!!

by Desperate Dan
at 23:43 on 19 Dec 2008

Pipex (now Tiscali) seemed ok while things work ok, its when things go wrong, its a nightmare. I've had a problem with my internet speed dropping from 5meg to 100k at peak times. Its taken 6 weeks and Pipex still havent managed to resolve it. Customer support is non uk based, costs 10p per minute and if you have a problem that deviates from their script they are unable to answer it. Even by their own admission, the customer support staff are unfamilar with the Pipex web site - so it fills me with despair having a conversatoin about Pipex with staff who know little about the company. STEER CLEAR AT ALL COSTS!!!

by Dennis THE menace
at 18:26 on 12 Dec 2008

I really cannot understand a system whereby a company, namely Pipex, can email me to tell me that my bill is available to view (and will be collected on the 18th.) when all I can get is the final amount of the bill. Not itemised, huge long delays when attempting to get help, not able to reach my email on their website. (Thank God for Microsoft Outlook and/or MSN) No response to emails other than to send you on another mindless set of : Name, username, account number etc etc etc.I will have been with pipex for around 4 years in all, going for their Broadband package last Feb.(this year). Between the initial signing up and actually getting set up took the best part of 5 weeks, not all due to pipex. Everything settled down for a couple of months then these problems started.What do I now do?
I log all my phone calls, time all my internet time, leave Pipex website totally alone, and when the year is up I find me another supplier.

by jean berry
at 16:33 on 12 Dec 2008

I am constantly harassed by pipex accounts/customer service 2 or 3 times a day every day, they say that there is a serious issue with my telephone service, I dont have a telephone service with them but they are my broadband supplier, the serious issue is that I do not have a method of payment set up on my account. I tell them every time every day every week every mth I pay using my card by the due date. I fail to see how this is a serious issue, how i pay my bill is immaterial to them as long as i pay it, it is at the stage that I am considering legal advice, by their constant harassment, They have said there is nothing they can do as it is an automated message, surely they can reprogram or something. After all it takes a human to feed the information to the computer. Is there anything I can do advice please ?

by Mickey101C
at 15:41 on 29 Nov 2008

Just asked for MAC and was cut-off.
Rang the "technical" support who made me reconfigure my network settings, for 45 minutes, even though I told him the problem was they had removed my username and password.
This was proven when they gave me the test username, testing@dslconnect.co.uk and password, testing, which work fine.
Give those a try if they cut you off.
They have not contacted me to sort this out, but Sky is hear in a couple of days.

by Mr.M.G.Sankey
at 13:45 on 16 Nov 2008

mauricesankey@hotmail.co.uk

Can you tell me
why is my broad band so SLOW, I'am not getting what I'am paying for

by Lorraine
at 23:43 on 9 Nov 2008

Have just left Bulldog/Pipex/Tiscali! What a relief, have joined Sky, absolutely brilliant service. My problems started when I couldn't get a connection, it took them best part of a month to agree to send an engineer, the fault was external, I was without broadband and had a �5 reduction in my bill, (that didn't even cover the cost of the phone calls to the Philipines, let alone my time!) Moving on, I got myself a new PC with Vista so had to set up my Bulldog account and email. After loads of phone calls and the most frustrating times they couldn't give me the server addresses for my email," try turning your pc off for 15 mins" "Uuh you need to buy yourself a wireless router, and NO, we dont provide them Maam" so off | go to buy one, �45, Sky provide them free of charge. Still not working, password not accepted, couldn't give me a new one cause I was a Bulldog customer and the system was changing us all to Pipex! "turn off your pc for an hour, It'll be fine when you turn it on" Like a fool I did all this, then it was the turn of the router, day after day i played this game with the robots in the Philipines, reinstalling my router, to no avail.
The phonecalls were endless, even the Tech Div number in the UK was no longer in use, so I pressed number 1 for cancellation.....................OMG thats when the fun really started, but at least on a couple of occasions I spoke to a person of English origin, that was a relief in itself.Well, they more or less cut me off straight away, suspended my account even though my new provider wasn't due to takeover for three weeks. They then said the 'suspension' was due to non payment of my account, THEY HAVE MY CARD DETAILS, I CANT STOP A PAYMENT IF I WANTED TOO!! I paid them �32 over the phone but it would still take 48 hours for my account to be reinstated apparently, it never was. My account is now showing a balance of �22 odd, but I will follow the advice of you guys and not pay for a service that I havent had, and the phone call costs to them are going to be huge, the irony is I cant get a detailed statement because Bulldog havent given me a password that lets me into my account details..............I think I've gone full circle!!. Thankfully I didn't need a MAC code 'cause I moved back to a BT line, but will change to Sky as soon as possible

by Collo
at 17:44 on 24 Sep 2008

Just got a letter saying i may have to stump up a cancellation fee. Sent one back saying they havent produced the product i paid for for months as it doesnt work so they are in breach of contract. They also said my area was suitable for 8 meg. this area is 3.4 max - i and my friends have been runniing at an average of 108kbps and at peak times of 1 meg (for about a hlaf hour tops once every 4-5 days). Since however getting my MAC code my line has miraculously improved and have had no problems to date - i spoke to a collegue who got out of PIPEX a month agao and he has had the same **** we all have AND the same improvement happened to him - DO NOT BE FOOLED PEOPLE! SKY HERE I COME! My friend who is a BT engineer has tested all my lines (internal and external) this past week and they are perfect. WHO IS THE FASTEST INTERNET PROVIDER IN MY AREA? PIPEX IS NOT! READ THIS DONT EVER JOIN! (hopefully that will save some poor soul whos search engine picks up this thread!

by COLLO
at 10:18 on 23 Sep 2008

IM FREE! FINALLY GOT MY MAC CODE AFTER 3 WEEKS! YOU DONT HAVE TO WAIT AT ALL!!!! ITS A CON!
Call 0871 222 5550. Press 1 for residential queries.
Then press 3 (NOT 1)
Then 3 again for MAC code (its hidden but its there to put you off down the tec inquiries so they makje more money)
Request your MAC code.
They will put in your request and say 5 WORKING DAYS.
YOU WILL NOT RECIEVE IT.
CALL AFTER 2 days with the same procedure above.
They will say you have been given a request or they have lost it- then you say OFCOM and one of your supervisors say you have it infront of you and its generated immediately upon request its on your computer right there. (IT IS RIGHT THERE ITS ANOTHER CON TO KEEP YOU PHONING ABOUT).
The girl then gave me it immediately.
Your MAC code will be like:ABCD1234567/EF89G
Get them to read it back TWICE.
I hope this helps and saves you some money. CANEL ur DD and DONT PAY

by Generation
at 15:45 on 20 Sep 2008

I have just read Collos review and he has it spot on. If you are really ticked off like me - go to your local courthouse - get the forms for small claims and damages, write all their details in, pay £30 and they have to reply. if you are not satisfied withthe reply (which you wont be) you pay another £30 and they have to meet you face to face in the court. You dont need solicitors or to pay any more money - the courts are there to protect YOUR RIGHTS. If they fail to appear you win by default and they have to pay you hands down or get a judgement against them and are forced to pay via debt collectors. Either way its extremely costly for PIPEX and their local reprisentitive. We must fight back. they are a bad company. Everyone has a hiccup now and again but pipex is a full on constant prolapse! BT are ok but not mega. SKY is doing some brilliant deals at moment.

by Collo
at 15:38 on 20 Sep 2008

I have just read a few more of these reviews and they are also bullies into trying to get you to pay billing errors. WILL - NOT - HAPPEN. I am having SKY broadband fitted tomorrow and as soon as i get my mac code i will be up and running but be aware they do give you WRONG CODES regular. 5 of us are leaving PIPEX now and we are all getting the same problems with the call centers. CANCEL the direct debit. OFFSET the cost of the call center as you are literally PAYING THEM TO RECTIFY TEIR MISTAKES! If you havent had flawless service for the full month then DONT PAY! Even if you do and they mess you about with the MAC code - offset the price of the waiting time and the fact you cant understand the indian or philipino accent. Its all to keep you on the line for longer. So far its cost me well over �60.

by Collo
at 15:29 on 20 Sep 2008

I fully agree with the guy who says it cons you because it does. THIS IS A TERRIBLE COMPANY GET OUT OF IT QUICK. Cancel your direct debit. If they try to take you to court let them. They WILL lose and dont let them scare you. Pipex is like buying a car, then finding it has no wheels or engine but they say there is nothing wrong with it. At the moment they are experiencing huge problems with it functioning and refuse to give you MAC codes back. Their biggest money maker is being put on hold in their call centers. Cancel it. Refuse to pay bill. Itemise all the calls you have had to make to cancel it and get MAC code and claim it back against them. DO NOT PAY THEM A BEAN! They blame everything on your router or equipment. They have a pc infront of them which tells them what to say to you and thats IT it does nothing else! CANCEL - REFUSE TO PAY - DONT LET THEM SCARE YOU - THEY WILL BE BUST SOON ENOUGH.

by Worst Compnay ever
at 14:21 on 16 Jul 2008

Wee Pixie you obviously work for Pipex! Pipex are fine if you want to upgrade or set up a DD. Actually phone with a problem and you will be transferred from department to department, no one wants to deal with your complaint, only when you are screaming down th phone they put you through to a supervisor, who will say anything to get you off the phone but will never follow through with anything. I have spent countless hours on the phone with them. They think you are stupid and will tell you any old rubbish to get rid of you. If you can get out, do it asap. And whatever they tell you they legally have to give you your MAC code FREE and over the phone. Just mention Ofcom on the phone - that'll put the wind up their sails!

by LEE
at 18:03 on 25 Jun 2008

THIS LOT ARE A BUNCH OF NE'ER DO WELLS!!!
At first all was good, then they were bought out by Tiscali.
We left them for Sky and were told our account had ended when Sky took over the line. NOT SO, these footpads made harassment calls day and night for �6.50 I apparently didn't owe. To sum it all up they are asking for �25 admin after telling me I owed nothing 3 months ago. Apparently this has been waived but I wont be surprised if the muppets send another threatening letter.

STAY AWAY FROM THESE CHARLATANS, THE SERVICE IS POOR AND CUSTOMER SERVICE IS A SHORT HAND FOR EXPENSIVE PHONE CALLS. ITS COST ME AT LEAST 30 QUID SO FAR.

by Stewart Ward
at 18:39 on 6 Jun 2008

I have been trying since Feb 4th to recover �121.08 which they overcharged me for my pipexhomecall account. I cancelled the acount on feb 5th as the "overseas call centre" aledgedly called the customer care department could not help. I have made 31 calls to their wonderful 0871 number written 3 times, been promised 11 callbacks (none ever happened) and been told that my momey is on its way, its now June and I am still waiting. I now have a UK number to call but they do not open at weekends so Monday is the final attempt before I put it in the hands of a solicitor, its not the money its now the principle.

by buster
at 00:43 on 2 Jun 2008

was one of the best until tiscali got there hands on it !!

by Pipex Unrecommended
at 15:29 on 23 May 2008

I have never experienced customer service like it! Once you have finally got through to a human being, the response is either vague or totally uninterested.

I would NOT recommend using Pipex if you want a friendly, helpful service. I'm just annoyed it's taken me this long to see the light and switch!

by Bangkokbob
at 05:33 on 9 May 2008

Customer Service phone line is a big revenue earner.
Based in Mailla in the Philipines where �60 a month is a decent wage for 11 hours per day.

Call and you get a menu system that ends with you having to enter your phone number. Then it rings until a Filipino monkey answers, first question, "what is your phone number?" then a load of other questions including how you pay anf from whch bank. At this point 5 minutes of high call rate time have passed.
Ask your question or report the fault, next is the catch-phrase "I'm going to have to put you on hold for 2 minutes", time it, it is. You get an answer of are requested for more info - then catch-phrase "I'm going to have to put you on hold for 2 minutes", you might get a non-commital vague answer, nothing positive.
By this time your call has made a considerable profit for Pipex, I would imagine that apart from being financially self supporting, customer service is very profitable.

by Bangkokbob
at 05:23 on 9 May 2008

I have been with Pipex for a while, after a few months I noticed that the advertised price was much less than they were charging me, when I complained they lowered the rate, BUT reset the contract period.
I can't get my MAC code without paying a ransom!

Faults: Lost service on Friday, called on Saturday, told it would be fixed on Monday. Called Tuesday, told it would be "escalated", called on Wednesday, told it would be checked. Service restored Thursday. No call or email to confirm or inform.

Customer Service email is a black hole.

by Osprey
at 13:33 on 22 Apr 2008

I have been with this ISP for 2 1/2 years. Initially they were excellent, that did not last long.
Their so-called Customer Service Department are a joke! and that is when you can get them to answer your call on their 08-- number, even then they keep you hanging on whilst they are making money from your telephone to them.
It seems the only way they will actually take notice of any problem is when you tell them that you're thinking of moving to another ISP.
On hearing this they just bombard you with promotional offers trying to get you to stay with them.
When you ask for a MAC code they keep you hanging on the telephone again, whilst they make more money.
Recently their email system has frequently been unavailable with no warning to their customers.
Hard lines if you need to email somebody urgently, they just don't care, customer care is not in their vocabulary!
My move to another professional customer caring ISP cannot come quick enough. Would not recommend them to anyone!!!!!!

by JonBlonde
at 11:02 on 12 Feb 2008

DO NOT SIGN UP WITH THIS SHOWER!!! Speeds - Rubbish, Customer Service - Rubbish, Tech Support Rubbish. What more can I say.

by jimmy
at 23:00 on 11 Feb 2008

have been with them for a few years started of on 512 and ended up paying way to much. complained again and again until they agreed to upgrade to 1meg for the same price and give me a cpl of free months for my troubles. same thing happened with 1meg went through the same rigmarole and eventually (after a lot of shouting) got more free months and new price, but then they started to screw up big style.

they stopped taking payments from me then started harrassing me about it - phoning me at home etc. I pointed out that this was the first time they had ever contacted me about anything including the several issues I was waiting for them to contact me about. Told them I wasn't going to pay until they had addressed my issues and we went on like this for several months. Ended up getting probably about a years free broadband (supposedly 8meg but feels like dial-up sometimes) and several modems/routers (to try and sort out speed and drop-outs)

Have just had to start paying again. bye bye pipex

by Cosmo
at 17:16 on 3 Feb 2008

Been with Pipex Homecall for 18 months now on the upto 8Mb unlimited package. The first 12 months were pretty good. But the last 2 weeks have been a joke. Broadband speeds have dropped to almost dialup speeds 100kbps or so. Phoned tech support and they blamed BT. Got a BT engineer to check the line and quess what, it was fine no problems at all. Been back in touch with tech support and they continue to say there are no problems with it. Pipex are a joke avoid at all costs.

by tossi
at 22:00 on 18 Jan 2008

Pipex, well yes, If you are considering going with them don't, if you are with them get out ASAP. billing errors, if you pay by card the transaction goes throuh twice, customer services and technical support I would not bother, I have been with them years but the last 2 have been Poo, am asking for my MAC code tommorow if i ever get through. When chosing a provider i recommend you go with anyone OTHER than PIPEX!!!

by Lee Trowbridge
at 15:07 on 13 Nov 2007

Up to 2mb service was OK to good, less so at night but still over a meg at peak times and a solid 220kb down in the mornings.

Since going to 'up' to 8mb it's been ridiculous; 180kb max at best, less than a meg some evenings and peer to peer connects but doesn't do anything during peak hours (works ok the rest of the time).
In short, upgrading to adsl2 has been a downgrade in reality and pipex are blaming BT for setting the maximum line speed at 180.
Er, how was it managing 220 beforehand then?
I'd like to change ISP but I know damn well Pipex will get the arse and make things as difficult as possible if I dare to request cancelling my contract :-(

Unimpressed, to put it lightly.

by DaveF
at 22:33 on 7 Nov 2007

Are!! I'm not the only one, was quite inpressed to begin with. Pipex did what they said on the box but not so sure now. There speedtouch router stopped syncing & now speed is way down on a
mates Belkin box (126KBps) It's only showing 160 sync speed(hidden page) I've replaced Filters/ master socket, wires etc. waiting for them to get back to me.

by Pipex higger charges
at 20:31 on 13 Oct 2007

I have been very happy with pipex untill i agreed to let them take on my phone calls which i was not happy about but was told all free phone calls at no extra costs, free router for wireless , pipex, charges down, sounds great and it was great for the first five months then charges for international rent and other rent which they said was a standing charge for my free phone calls , then the bills kept getting bigger and bigger, one over �54 and most �25 for my �8.99 package, i used 3GB extra download with in 9mins, two e-mails confirmed, well i can not wait to get rid of pipex, but they tell me i am still in an contract until April and i don;t know how as i have been with them now for over four years, well they sent me a set of statements but this don;t explain why the high charges that they have taken out of my bank, over �54 for my �8.99 package , i was thinking that someone had hacked into my router and had use of this but good old pipex just are not interested, i am a pensioner

by michelle
at 12:41 on 16 Sep 2007

I have been with Pipex for over two years and last year i recommended a friend to Pipex and was told that we would receive 10 pound off our next bill well that was almost a year ago and we still have not got the 10 pound every time i phone them i get told that it will be taken off our next bill well i have just received my next bill from them and guess what the 10 pound was not on it i am sick to death of getting told one thing and the complete opposite happens i am now looking for a new provider for broadband DO NOT GO WITH PIPEX AS THEY ARE UTTER CRAP THEY DO NOTHING BUT LIE TO THEIR CUSTOMERS the friend i recommended has had her phone and internet cut off and her bill is not due till the 25th of this month she had a reconnection fee on her bill which she shouldnt have had she was told it was a mistake but they still expected her to pay it PIPEX IS THE WORST BROADBAND PROVIDER I HAVE EVER BEEN WITH DO NOT TOUCH IT WITH A BARGE POLE.......

by Parkesville
at 21:09 on 10 Sep 2007

While their internet connection was OK their customer service is... nonexistant. Do not be fooled. Pipex/Bulldog is not a wise choice. My wife and I have lost a lot of money simply because the customer 'service' staff do not understand the English words 'cancel account'. After moving house, we tried to cancel...and yet they kept debiting our account and even had our old line active four months later! Once they finally disconnected it, then it took months to try to organise a refund.... and they only agreed to refund 1/3 of the amount! Then to cap it all off they sent the refund cheque to our old address and after we complained said there would be a 10 pound administration charge -for their own stupid error! Don't touch them with a barge pole...

by Pixie
at 20:20 on 24 Aug 2007

I would not recommend Pipex to anyone. I've only been with then for 3 months and can't wait to get shut of them. I have the 8mb unlimited package which they recommend for gaming. Considering I live less than a mile from my telephone exchange I am getting a 2mb connection if I'm lucky. I asked them why my connection is worse than my last internet provider which was only 2mb anyway and their answer was it is because different technology is used.

by ching-3
at 23:45 on 10 Aug 2007

I've been with Pipex for over a year now and it's been generally good. Downtime is very rare and I always get the full 1MB speed that I pay for (�23/month). Probabaly a bit expensive compared to other offers, but its very reliable.

Only problem arose when they tried to slow down p2p traffic but that was soon resolved with new software :)

8/10

by TOTALLY PISSED OFF
at 18:31 on 2 Aug 2007

My son was with Pipex and had nothing but trouble and was on the phone everyday. He told them he was going back to BT and needed the Mac code at first they refused but eventually they gave to them. My son then moved out and we took over the line in my name. Suddenly our phone bills shot up and we were getting large bills which we could not pay straight away so Bt disconnected the line BUT when I tried to ring bt on 150 I could not get through as the calls went straight through to PIPEX. As we wern't with them anymore I asked why they were on my line, they said Bt had put an Orphan bar on the line and all my calls were being redirected to them?? I had to go to a phone box and contact BT who said they didn't have an Orphan bar on and didn't know why Pipex were on our line and to be honest did not seem bothered. We paid the bill and our bills shot up again we was then again disconnected and again Pipex were on the line and they will not give me a proper answer as to why??? they blame BT??

by Ian
at 23:05 on 16 Jul 2007

DO NOT SIGN UP WITH PIPEX!!!!
I have been using Pipex homecall for about two and a half years and have been really happy with their service until I upgraded from 1 MB to 8MB broadband. I noticed I was getting very slow speeds and got in touch with customer services. After no less than SIX MONTHS the problem has got worse and my last check showed a download speed of 36.6 kbps!!
I have had promises of telephone calls to let me know what is happening...nothing! I have had 2 BT engineers come to check my line which proved to be OK. I have lost count of the number of times I have called customer services (which of course I have to pay for). In the end I insisted on my MAC code and I'm switching to BT.
Pipex tried to say I couldn't do that as I was still in a contract but I firmly told them that they too had a contract with me which they were not fulfilling. They reluctantly admitted defeat and supplied me with my MAC code.
STAY AWAY FROM THIS COMPANY!!!

by Ricochet42
at 22:22 on 15 Jul 2007

Reasonable connection speed & good bundled service
APPALLING Invoicing & Customer relations

1 year in and only ever 2 direct debits taken! �256 and �275.
I complained, asked to leave and after much timeon hold/ re-telling my tale to customer services finally got to XXX in retentions.
Asked for a MAC code, got told about fantastic new offers, then promptly cut off when i said i did not want a new 1 yr contract. Phoned back - after 45 mins on hold guess what - no XXX, and asked by pipex to call back the next day due to comms probs caused by floods.
Phoned next day and got a mac code - hoorah! but told XXX had converted me anyway, and yup - you guessed it, they direct debited me for a years cancellation as a result.
More calls and emails to customer relations and despite a promise of a refund of the cancellation fee & 4 months worth of charges in 7 days, he I am writing this on the tenth day wondering just who is gonna feed the kid this week.
Pathetic behaviour.

by Ross
at 22:16 on 12 Jul 2007

Cant stand this company... Please... if you are trying to figure out which broadband company to go with... STAY AWAY FROM THIS ONE!! Went with the very nice looking 8mb /Quote Max /Unquote servise with unlimeted downloads and supplying home phone calls... Plugged in the modem.. started up counter-strike... whats this?? 200ms ping???? hmm ... ill give pipex a call.... after waiting hours in the que i eventually got through... there solution was to buy a router... ok, done that.. tryed bittorrent.. no luck... think i got a max of 12kb/s with a estimated finishing time of 3 days... great . Tryed watching a video on youtube.... took me 30mins for it to load up... THERE IS NO SUCH THING AS "STREAMING" ON PIPEX.... Ask the Tech support about this... well.. it HAS to be something with the exchange... send us back this tech email answering a hundred odd pointless questions about your pc and we probably wont reply to it,... ONCE AGAIN, STAY AWAY FROM THIS COMPANY, THIS IS A CON

by matias
at 20:44 on 12 Jun 2007

IT IS TOTAL CRAP DONT USE IT NO P2P

by sam
at 11:23 on 29 May 2007

Have been with Pipex for many years as a 512k user with very little down time and no reason to use their customer service. Upgraded to to their max package in January this year and had speed problems ever since. Many hours and much money spent on the phone only to have them question all my equipment and then blame BT. Several engineers from BT have assured me that the line can support 6.5 mb. I do get between 3 and 5 mb for about a week after each complaint but then fall back to 0.5mb or less. The problem has nothing to do with peak usage times. Customer support are polite but no help. I intend to leave as quickly as possible. Don't even consider signing up to all this disappointment and frustration.

by Sheepshagger
at 09:26 on 28 May 2007

Been with Pipex for a while, I was initially with them having thier old Solo 500 package which I had no problems with, but now have gone upto an upgrade costing an extra �5. In short I have been on this for a good few months and the service itself is not even worth �5, it is crap !
In a nutshell its again download speeds, I have had 4 engineers coming to the home and checking the exchange accordingly, in the morning my connection speed on a good day is 1.3 mbps, in the evening you are lucky to get 1 mbps, download speeds in the morning only vary from 100-10 kb/s (at the time of writing is on 25) in the afternoon/evening forget it, my old dial up was quicker years ago.Phoned up loads of times bout it but to no avail some of the staff are ok while the team managers are a joke (promised 3 return calls over 3 days and could not be bothered). Sent in a formal complaint 10 days ago, no reply yet giving them one more week to return my complaint otherwise OFCOM are going to be informed.

by romx
at 10:46 on 12 May 2007

i was with pipex before they was rubbish.one day they applied the throlltle on me for previous months prior to them changing their aup. i then moved to bulldog who i also had problems with but atleast no throootling. i left bulldog before they was bought out by pipex and paid my outstanding bill in full. since then i get a monthly email asking for payment for a account that no longet even exists and was not even due to pipex. pipex was good now theyre one of the worst isps around if you join pipex you will lose money.

by PETER
at 23:49 on 3 May 2007

me again. Got a result, they will release me from contract. Took 4 months though. Don't go near them..low speed at peak times, can't connect to P2P, etc.
They blame BT!
Have sourced a new ISP, will keep you posted

by bugatti13
at 15:50 on 19 Apr 2007

DON'T EVEN THINK OF JOINING PIPEX (THEN HOMECALL/CAUDWELL COMMUNICATIONS LTD). I was cold called & signed up by them as sales staff promised contract started only when I was ready (had no phone socket near computer). The billing started immediately and despite the letters to stop, absolutely nothing was done. I, expensively phoned, managed to get through to assorted "help" advisors and eventually spoke to someone claiming to be the customer care manager, he said all the right things; "how dreadful",
"compensation", "sort out", "leave it to me", "in your place I'd have been less tolerant", but did nothing AT ALL. I proved from bills that I'd never connected to the Net. I contacted OFCOM who tried to get my MAC without success. I paid a whole year's contractual dues and still it was impossible flee their clutches. I eventually escaped with help from a giant, AOL, my unofficial James Bonds working undercover on my behalf. I have MS, am unemployed & couldn't afford the lost �s! BEWARE.

by Real
at 20:03 on 18 Apr 2007

Pipex are now "throttling" or what they call "managing" p2p connections to a max. download of 20kB/s, this sucks big time. This kid of activity by an ISP makes the need for broadband redundant. Whats the point in having high-speed broadband except to use p2p networks? If this keeps up, and as rumour has it other ISP are to follow Pipex's example, I would encourage all user of p2p networks to cancel their contracts, possibly pay the penality, do without broadband for 3 or 4 months, we're not addicted are we? I'd say, after this 4 month period the ISP's will realise what a hugh mistake they made "managing" their customers use of the internet. Lots will be going out of business, then let them see how their business model survives that! But it will take all those who use p2p to stick together, together we can win, divided these corporation will "control" and "manage" use - do you want that? Go for people, if this keeps up I certainly will be pulling the plug!

by boo
at 17:12 on 24 Mar 2007

joined pipex in january thought i was getting a wonderful; deal i play on xbox live every night and nearly all weekend so got there max package which offers unlimited downloads then my bandwidth dropped to 28.8 kbps supposed to be no less than 2 mb was told that i was a heavy user and that because i had downloaded 1.1 gb in a week between 6 and 11 pm that my bandwidth will be traffic manage where i was to be put into the sin bin with other heavy users i dont use p2p i dont download porn i just play on my x box live feel like crying have canceled my direct debit with them and asked for mac code they say they are now going to charge me 360 pounds for canceling before my 12 months is up dont know what to do want to cry i havnt got that sort of money and hate being ripped off and 6 to 11 pm is the times i want to use my broadband

by silver surfer
at 12:37 on 16 Mar 2007

Been with Pipex over 8 years and like many people I have found their service to be dropping off in terms of reliability and customer service. For a company who runs an ISP service you would have thoughtthat sending update emails to their customers would be a very cost effective means of retaining customers - BT were always sending me some information but Pipex not one email! I too suffer poor download speeds in heavy congestion times and although I don't expect 8 meg I do expect at least 75% of what I'm paying for - after all if you bought a car that claimed an average mpg of 30 miles and you only got 7 miles to the gallon then this would have been taken up by trading standards long ago. I feel Ofcom have been very lax in their approach to allowed advertising claims and should put pressure on all ISP download speeds that are realistic - after all a car manufacturer could claim 100mpg it you switched the engine off and coasted down a long hill!

by GeeCee
at 10:51 on 15 Mar 2007

Been with Pipex since 1995 and I too have see the company fall to pieces. Never needed to call with dialup. Broadband at 512bps was great and got upgraded to 1mbps. Then upgraded to 2mpbs and it fell apart.Got them to downgrade me to 1Mbps and it never really came back. Recently we have virtually no bandwith between 6 and 8pm. Many calls to Pipex but always a different person with no notes or memory of the problem. Just try to fob you off. Looking to change now if it doesn't get better. Just heard that Pipex is up for sale so they must be in trouble. All I want is what I pay for and some reliability.......

by punky
at 10:16 on 13 Mar 2007

brill get it!! nuff said

by Paul R
at 10:15 on 13 Mar 2007

KEEP CLEAR OF THIS PROVIDER
Set everything up to start PIPEX service in January, supplied MAC code and waited. Attempted to contact, No answer, Phone package details landed some weeeks later, when questioned about broadband service and when it would start, theyed forgot to activate it, offered 2 months free broadband as recompense. Guess what! It's March now and still no broadband. I've cancelled all services and I'm moving to another supplier.
One word to sum them up "HOPELESS".

by speedscot
at 10:13 on 13 Mar 2007

Joined max-ADSL up to 8mg service plus home phone calls in August 2006. Service has been diabolical from the start. The phone calls side was never set up, neither did I receive software I ordered and paid for (later refunded after I complained).

Pipex has never managed to take out a monthly direct debit payment, instead they try to take three or four months out at a time without prior warning (so funds are rarely available for that amount and payments bounce = bank charges etc). Then they send threatening letters as though it's all my fault!

Our line rate (IP Profile) is configured to 160 Kbps on what is supposed to be a high speed line. We had speeds of 4 Mbs + for a few months so I know it's nothing to do with our line capability, distance from the exchange etc etc. Endless phone calls to customer services come to nothing. We get text messages from them saying their engineers have fixed the problem but nothing has changed. AVOID PIPEX FOR BROADBAND AT ALL COSTS.

by davebez
at 10:13 on 13 Mar 2007

Been with pipex since 1998 with dialup then to broadband.. eventually! they have got progressively worse. All they seem to do is fob off technical support to BT which is useless as they will charge you for their service. The contention ratio is useless, the download speeds are ridiculous i have a 8mg service, which connects at 3.7 meg and i get downloads of 40k in greater London!!! pathetic. i am definitely going to leave soon. Pipex used to be one of the best in the country for service but i think they have really lost it and are trying to compete with other rubbish provders like bulldog. Stay away from them, be warned

by Yves
at 10:09 on 13 Mar 2007

I have been a PIPEX subscriber since Mar/Apr 2004. I must be out of my mind cause I have stayed with them this long. I've now come to my senses and want out. You see, I am still on a 2Mbps download speed (no cap). PIPEX has long been offering 8Mb rate, but they reckon I should re-subscribe and get the 1 yr contract. This is what you get for being a loyal customer. On another issue, I had intermittent DSL fault which I have reported to PIPEX, but they always point the problem on the router/modem (I am a telecoms contractor and have been on this field for 13 years and know how to fault-find a problem). And in this case, troubleshoot the router/modem at my end. But they really didn't sort it out. In the end the line got fixed. I can only surmised the fault (outside plant or within the exchange) was fixed by BT. I kept using the same modem/router and still works. Enough is enough, I've asked for my on MAC# on 02Mar. It's been more than 72 hrs and I have yet to get it from PIPEX.

by crdk
at 10:07 on 13 Mar 2007

Have used Pipex for five years and never had a problem - found them supportive, communicative and very speedy in response to queries. Not necessarily the cheapest provider but have certainly been a considerate provider.

by dohnut
at 10:02 on 13 Mar 2007

Well had the final phonecall from Pipex after 4 months of complaining about slow speeds. They now say I am getting what I have signed up for "Up to 8mbps" even though my average speed is between 1 and 2 mbps due to 'contention'. Anything over .4mbps is acceptable they now say! BT tell me a different story and say they would get more with their Broadband Max but Pipex told me very coldly I cant move without being penalised as I have 8 months of my contract left! I have spent �100s renewing all my equipment on Pipex suggestions without much effect. I dont understand why we were not told this at the very begining to save all the expense and wasted time. The people on the other end of the phone have said I had a problem now 4 months later I dont yet I still have speeds as low as .8mbps in the evenings.

by punky
at 10:01 on 13 Mar 2007

i joined BULLDOG a couple of years ago have never had a problem of any kind, got a great deal and i am still happy as its biz as useual since PIPEX took it over 10 out of 10 . btw i get nothing slower than 8mbps only �9.75p per mnth

by dohnut
at 13:02 on 28 Feb 2007

I have now made 91 phone calls to Pipex and I am so p****d off at being fobbed off. You cannot speak to the same person and have to go through the same rigmirall every time (at 9p a minute!) BT have confirmed my speed through there testing station at 8.1 but through Pipex is less than 1 on most occassions. They will not put you through to real technicians or anyone with a little more knowledge and you have to wait days for them to phone you back. When they do they blame BT again dispite the fact that senior BT engineers say it is a Pipex problem. Everything has been renewed (including Laptop router and internal box/filter) and tested by BT including the connection to Pipex which shows pathetic speeds. What is going on?? Can someone please help this is driving me crazeeee! I have recommended a few people to pipex and have been to test their speeds and every one is getting pathetic speeds and were not aware of it. Pipex are not delivering the goods.

by PETER
at 13:01 on 28 Feb 2007

I ONLY CHANGED TO PIPEX BECAUSE OF THE UP TO 8MEG PROMISE, BUT IN THE EVENINGS I AM GETTING LESS THAN 1. THEY SAY THAT OVER 0.4MEG IS ACCEPTABLE EVENINGS. CUSTOMER SUPPORT ARE VERY PLEASANT, BUT CONTINUALLY FOB YOU OFF WITH PROMISES OF TECH SUPPORT LOOKING INTO IT. THEY TOO BLAME THE LOCAL EXCHANGE. I POINTED OUT THAT THEIR ADVERT DOESN'T SAY "BY THE WAY YOU WILL GET LESS THAN 1MEG PEAK TIME" I AM UNABLE TO USE P2P EITHER AT THESE TIMES.
THEY ARE HAVING US ON BEWARE.......

by DON'T JOIN THIS ISP
at 13:01 on 28 Feb 2007

Absolutely awful ISP wouldn't recommend them to anyone.
Customer service is dire, they overcharge, throttle all ports apart from the most common (http/ftp etc.)
useful for only the most basic web users (so no point ever paying full whack for the unlimited)
they refuse to allow you to leave if you are still in minimum contract, even if you feel they have breached their terms.

DO NOT JOIN THIS RUBBISH COMPANY!!!!!!!!

you have been warned

by Ant
at 13:01 on 28 Feb 2007

Awful customer service and on-line admin area. Every time you log in to see your bills you get a message about downtime for essential maintenance. Bills don't ever show until AFTER money has been taken from your bank account. E-mails are not responded to and when you persevere with a complaint you get a message to say you've exceeded your allowance and will be charged extra in the next bill; I have challenged this twice now and they eventually admitted it was an error after I told them I had reported the matter to Ofcom for illegal practice. You can't see your usage as they don't supply a meter, but if you know you only send a few e-mails and browse a few pages a day, you know you're being conned!

by London Boy
at 12:58 on 28 Feb 2007

Been with Pipex for several years and recently the speed and the customer service has been appaling, billing errors don't get resolved and trying to get any support at all is a futile excercise.
A real shame as Pipex once lead the way for B'band providers, now they seem content to wallow in the mire with the rest of the pack.

by lenny
at 12:57 on 28 Feb 2007

into my second year with pipex and have experianced no problems at all,just upgraded to 8meg with no problems.line runs between 6.5 and 7.5 meg.no problems with customer service.overall thoroughly impressed and would recommend pipex to anyone

by Ian
at 08:30 on 23 Feb 2007

When they upgrade their packages, they do not tell their existing customers, who remain on the old, less good value, packages.

by dohnut
at 08:23 on 23 Feb 2007

87 calls in 18 months! If I had phoned their 0870 number I would have been charged over �200, (thank goodness for Say no to 0870). The problem has been pathetic Broadband speeds. BT have been great coming down, testing the line even replacing the outside line and main box. They tested as good for 8.1mgbs when they go through their system. They tried to go through mine which goes through Pipex & it was around 1mgb. BT say it is restrictions on the line to Pipex and it is up to them to remove this. Every time I contact Pipex they seem to have different reports to the ones left with me from BT and they say BT have to come back. The local BT broadband engineer is a little annoyed as he says the fault is with Pipex and he never left the reports they quote me.
Something very strange going on. There was a mention that Pipex are not buying enough (contention speed???) from BT to keep up with its number of new customers, wether this is right or not I dont know. Time to go elsewhere.

by jeff fahey
at 08:23 on 23 Feb 2007

i have had pipex broadband for a couple of years no problem until recenty.they stopped taking payments monthly and then billed me three months later.just a small problem at their end i thought .now it has happened again and they have sent me a letter threatening further action.they have a problem with billing at their end but trying to get through by phone or email is a joke

by dohnut
at 08:19 on 23 Feb 2007

Pipex are playing a game I am sure. They are simply not buying enough bandwidth to cope with the demand. I am supposed to be on 8mgb but most of the time I am getting less than 1mgb especially in the evenings. BT have been down again to test my line, on Pipex instructions even though they replaced my outside line and all my wiring 3 weeks ago. It still registers 8.1mgb through the BT route but less than 1mgb through Pipex. They say the problem is without doubt with Pipex yet Pipex still blame BT. This morning I got 6mgb for a short time but tonight it is back down to 100kbps! Im sure a lot more people will find they are getting slow speeds like I am. If you are you are entitled to a refund from Pipex for the time you have been affected. This is the Tiscali speedtester:
http://speedcheck.ispconnect.co.uk/

by spleeny
at 16:10 on 16 Feb 2007

Rubbish, Slow speeds that are capped between 1000 till about 2300hrs. Forced to move because i am in the British Forces, because of this i have to start a new 12 month contract with one of the most awful services around. I hope you are reading this PIPEX because by the sound of it, your business is going down the swannie, especially when the majority of people are becoming more computer literate and will realise the world you promise them, is no more than a tiny ameoba on saturn. Anyone else wanna spread the word...... PIPEX ARE RUBBISH.

by disgruntled
at 16:08 on 16 Feb 2007

I've never had any problems with the actual broadband service but customer service is appalling. When their new billing system came in they stopped debiting me - which I had to point out to them. They then overbilled me for phone calls - which they initially denied but after several months finally admitted to. On moving bank accounts they managed to close the direct debit on the old account but not set up a new one. I contacted them numerous times to say that the money was not being taken and offering to complete a new mandate, only for them to keep saying that they would sort it. After several months they admitted there was a problem and emailed me a mandate form. Within a week they sent a threatening letter saying I am in arrears when it is them that have caused the problem. Having had enough I phoned to complain and asked for a MAC code which they promised to email within 72 hours - guess what - it hasn't arrived!

by A very angry customer
at 16:08 on 16 Feb 2007

I HAVE BEEN WITH PIPEX FOR ABOUT 13 YEARS ON AND OFF. SINCE UPGRADING RECENTLY I HAVE WATCHED MY SPEED GO DOWN IN STEPS FROM 2.5 MB TO AN AVERAGE OF 200 KPS AND EVENINGS AND WEEKENDS A SPEED OF LESS THAN 56K
I AM HAVING THE SAME EXPERIENCE AS ALL THE OTHERS SLOW SPEEDS TERRIBLE CUSTOMER SERVICE WASTE OF TIME
AVOID PIPEX AT ALL COST. THEY SEEM MORE INTERESTED IN SPONSORING EVENTS THAN LOOKING AFTER THEIR CUSTOMERS

by bri
at 21:38 on 13 Feb 2007

Pipex What a load of rubbish. I have only been with them since nov 06. Everything is ok up till 5pm then full stop. They don't block P2P they manage them (posh name) Untill 11pm. My advice to anyone thinking of useing their site is forget it. Trying to get in touch with then costs a small fortune premium line.Roll on get out time. Worst move I ever made.

by Fred B
at 13:07 on 8 Feb 2007

I have used Pipex for a couple of years and been delighted with the quality of the broadband. Never experienced a fault.

However their customer service is terrible. When I wanted to upgrade my service I spent days on the phone trying to get hold of someone. This suggests to me that the company is in disarray.

by Broadbandbill
at 11:34 on 5 Feb 2007

This is an awful company. Hidden behind a shield promising the earth. My spped is like dial up no help. Pipex-talk is bad all of my calls went on a BT bill. Can't wait to change. I am a Broadband consultant. I will write on my van tomorrow in the dirt that Pipex are rubbish. I am angry.

by kobayashi
at 13:39 on 2 Feb 2007

BEEN WITH PIPEX A MONTH AND IT IS A DISASTER

PIPEX IS ADVERTISED AND SOLD AS UP TO 8MB , THIS DOES NOT MEAN 0.3MB to 0.6MB SPEEDS DURING PEAK HOURS (6pm - 11pm). CURRENTLY RUNNING AT AN AVERAGE OF 6.25% OF TOTAL SPEED (0.5MB ON AVERAGE) (100% being 8mb)

I AM DISCONNECTED 8 or 9 TIMES A NIGHT & HAVE TO REBOOT PC TO RESET THE SPEEDTOUCH 330 USB MODEM.

BEING TOLD TO RE-INSTALL WINDOWS (FORMATTING PC) AND BEING TOLD TO CONTACT 'MICROSOFT' BY TECHNICAL SERVICES IS NOT GOOD ENOUGH. MY PC / SYSTEM SETUP IS NO DIFFERENT TO WHEN I WAS WITH PREVIOUS ISP.

IF I AM NOT RELEASED FROM THE BROADBAND PART OF MY CONTRACT WITHIN THE NEXT MONTH THEN I AM CANCELLING THE WHOLE PACKAGE AND TAKING THEM TO COURT SHOULD THEY PURSUE THE CANCELLATION CHARGE OF �300.

MY ADVICE DO NOT SIGN TO THIS COMPANY. THEY TRAFFIC SHAPE AT PEAK TIMES EXCESSIVELY AND BLOCK P2P PROGRAMS BY THROTTLING THE CONNECTIONG PORT NUMBERS (THIS HAS BEEN CONFIRMED BY THEIR OWN TECHNCIAL SERVICES)

DO NOT JOIN THIS COMPANY!

by I got my money back from Pipex - read on
at 13:39 on 2 Feb 2007

I was with Griffin - you might not have heard of them but they would be a top end isp for business users. I used them for home also but was very expensive so i switched to 8mb with pipex. Since I joined up Im getting no more than 140 KB download speed!! Im a network specialist and I can tell you now they are conning people. Fortunately they didnt con me and I got out of the contract and so can you. Despite their terms and conditions, they have provided a service of little value and they think they've got you with their contract "terms and conditions" when you complain or want to leave. Well they are wrong and I proved it through OFCOM. Firstly cancel your direct debit/credit card payment then contact ofcom with the details of the aweful service. Consumer rights can also help you - your choice. By law, they have to give you your MAC code so you can change to another provider - I did and so can you.

by big un
at 16:44 on 30 Jan 2007

Rubbish!
Switched from AOL in November 2006, wish I hadn't. I foolishly agreed to their TOP??? package (Anytime), �29.99 per month includes up to 8mb connection speed, line rental and free local and national calls anytime. I have this in writing as I asked for confirmation that it covered all local and national calls not free calls to other Pipex users. Three bills later and I am still being billed for local and national calls twice they have said they have corrected it i am still awaiting the outcome of the third attempt. Download speeds are pathetic on p2p expect no more than 8kb, there are problems with the modem not being able to maintain a stable connection and as for up to 8mb speed forget it! usually anywhere between 5.5 and 6.8mb. Advice...Don't even consider Pipex they promise the earth to get you signed up and once trapped by contract they do not want to know.

by bird
at 16:36 on 30 Jan 2007

I've been trying to switch products so that I would get a 5mb download since november- and am still getting download speeds that are RUBBISH, Mostly my downloads are around 1.5mb , but they can range between 0.2 - 3mb ( 3mb is very rare though), I've had to ring them about 10 times on a 0845 number. The BT websites they give me to test my downloads don't work correctly with the details they gave me! They are blaming the line, exchange , the cleaners and it's still ongoing....
Am going back to a phone modem, might be quicker

by kim
at 13:21 on 18 Jan 2007

I have been with Pipex since September/October 2006 and am absolutely disgusted with the lack of service. The broadband connection is constantly cutting off and Pipex refuse to change the modem. I have rung them on numerous occasions (please bear in mind you are charged for these calls) and they are hopeless I can't wait to get out of my contract with them and feel I am paying for a non-existent service. To be avoided at all costs!!!!

by Tomboy
at 13:14 on 15 Jan 2007

I joined Pipex in November 2006. Since about the start of December I have had no end of troubles with VERY SLOW SPEEDS. I have sent about probably about 10 emails and have phoned their helpline numerous of times and still we are none the wiser. They are currently blaming the local exchange which I have checked online and there was no reported problems. I'm receiving a fraction of the speed I should be getting. So if your thinking of joining Pipex my advice is not to!

by Ray
at 18:05 on 8 Jan 2007

I have been a subscriber for 11 months and can't wait to get out of this contact. I have sent no less than 25 emails to customer services and received no replies. Trying to contact customer services by phone is almost impossible. Don't even think about joining this, in my opinion, totally disorganised company.

by Wee Pixie
at 17:55 on 8 Jan 2007

I have used Pipex for several years and had very few problems.
Lately I have contacted their customer services by phone and email and always had no problems.
Emails replied next day and phone wait only several mins.
They are not the cheapest but I cannot fault the service provided.

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