Pipex broadband
By bugatti13 | 19 Apr 2007 15:50
DON'T EVEN THINK OF JOINING PIPEX (THEN HOMECALL/CAUDWELL COMMUNICATIONS LTD). I was cold called & signed up by them as sales staff promised contract started only when I was ready (had no phone socket near computer). The billing started immediately and despite the letters to stop, absolutely nothing was done. I, expensively phoned, managed to get through to assorted "help" advisors and eventually spoke to someone claiming to be the customer care manager, he said all the right things; "how dreadful",
"compensation", "sort out", "leave it to me", "in your place I'd have been less tolerant", but did nothing AT ALL. I proved from bills that I'd never connected to the Net. I contacted OFCOM who tried to get my MAC without success. I paid a whole year's contractual dues and still it was impossible flee their clutches. I eventually escaped with help from a giant, AOL, my unofficial James Bonds working undercover on my behalf. I have MS, am unemployed & couldn't afford the lost £s! BEWARE.
