Pipex broadband

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By sam | 29 May 2007 11:23

Have been with Pipex for many years as a 512k user with very little down time and no reason to use their customer service. Upgraded to to their max package in January this year and had speed problems ever since. Many hours and much money spent on the phone only to have them question all my equipment and then blame BT. Several engineers from BT have assured me that the line can support 6.5 mb. I do get between 3 and 5 mb for about a week after each complaint but then fall back to 0.5mb or less. The problem has nothing to do with peak usage times. Customer support are polite but no help. I intend to leave as quickly as possible. Don't even consider signing up to all this disappointment and frustration.