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Post Office broadband

Post Office Overview

  • Choice of two 8Mb speed broadband packages, either 5Gb or unlimited download allowance
  • You can bundle your broadband with Post Office phone line and call packages
  • Monthly bill s can be paid at the Post Office

Currently showing the top 3 of 4 results show all»

Best selling Post Office broadband deals

Package Price/mth Speed(Up to) Downloads(limit) Contract
£24.95 8Mb UNLIMITED 12months Go
£20.50 8Mb UNLIMITED 12months Go
£20.50 8Mb 5 GBper month 12months Go

Currently showing the top 3 of 4 results show all»

About Post Office

The Post Office brand needs no introduction, and its no-nonsense offerings need little explanation. Aimed at the more mature market, customers can either choose a broadband-only deal or one that includes paying for the landline telephone too, which works out as a pretty cost effective option. The service seems solid once it is up and running, but we've had some customer complaints about the quality of customer service on offer - a shame, considering its target audience.

The Post Office was a late entrant into the race for fixed-line broadband, taking up the challenge in 2007. It set out to target the over-50s, with the ability to pay at Post Office counters being one of its main selling points. As many people still don't like to splash their money around online, mainly due to fears about fraud, it is still a strong selling point for many would-be fixed-line broadband customers, as well as those who may be unable to get a credit or debit card with which to pay.

Customer reviews

Show all 125 Post Office broadband reviews»

happy

by Peter Webber
at 21:28 on 29 Jun 2009

Have only been with Post Office for 5 days so I can really only comment on the set up. However so far I am really pleased. Every thing happened on time and as described. I went for the Package with 5GB down load limit and free evening and weekend calls.

For under £21 pm including line rental its a bargain. Orange with whom I have been for over 8 years were wanting to charge £20 just for Broadband! They have previously annoyed me by charging me more than new customers and their complaints department don't give the impression you a valued customer!

I went for the 5GB limit/modem rather than the unlimited down load package. This was because although the unlimited package came with a free router it was £5 pm more, I have my own wireless router and I thought 5GB down load was enough. With Orange I had a 2GB limit and although I down load a lot of music I never exceeded the limit. With the Post Office I understand if you exceed the limit you get a couple of polite warnings and an invitation to upgrade.

So far I have found Posd Office about 3 times faster than Orange (using a free speed
tester). I am well pleased with that.

The only problem I have had with the Post Office was setting up my Router. After 3 calls to their help line I was no further forward. To be fair as its a 3rd party Router they can't be expected to know, but I would have been really impressed if thy had solved the problem. My router is a Belkin and after 20 minutes or so on the phone to them the problem was solved. Another plus for the Post Office is that unlike Belkin they don't use an Indian help desk. What with not a very clear line and an Indian accent a 10 minute call takes 20 minutes. Although the Post Office Helpline seems to be based in (Northern?) Ireland I do find that accent a lot easier.

So far I would give the Post Office 5 stars and recommend them to anybody, especially considering the price
unhappy

by Will
at 19:39 on 23 Jun 2009

Absolubtly terrible, epic fail to say the least...if anyone has an xbox, dont use this service as the connection is terrible and this is using wired connection. I thought BT homehub was bad but this is a complete failure, plus the staff have no idea whats wrong with it...

cant even use webcams or stay on msn long either since switching to this company...can't even find a way to edit the router settings as all the router portal page does is show the information without any configuration options...

BADDDDDDDD!!!!!!!!
unhappy

by Richard
at 15:22 on 21 Jun 2009

Had no problem joining up, but since doing so in February, email delivery has been a nightmare, with periods of up to a week with no email delivered to the webspace or our email client. This has happened four or five times and those emails are lost forever. I suspect they have offered a cheap service with insufficient investment either in mail servers or the staff to maintain them. It's that bad that we are even considering buying ourselves out, by paying the early termination "fee", of the next nine months broadband subscription. If it's important to you that emails sent to you actually arrive, then don't even consider the Post Office.
neutral

by niggles
at 23:15 on 19 Jun 2009

I took the phone/bb deal, the Post office is good once it works however my experience is:
1) Transfer from Virgin phone / lost my phone number which was completely down to a lack of understanding by staff advising me - lesson is to ring at least 3/4 times and check the story is consistent from different staff with how to keep your number (also worth ringing BT as PO is just BT service re-branded from what I can see.
2) Billing is horrendous, it has taken approx 7 months to get the billing correct between cash payment & collecting DD's properly. Lesson is ring them and get your timing right as they can only deal with getting your DD right at certain times of the month - don't let them do it for you, get them to explain the process, then ring at the right time as they are incapable of remembering to set things up at the right time.
3) Don't get it if you require the webspace. They appear to be selling something that is pretty unusable as you cannot upload files using FTP software/explorer. You have to do this through the 'interface' they provide which is terrible. Lesson - use another provider if you require webspace hosting of say more than 10 files.
4) Online mypostoffice is ok, but a bit wobbly. Click help for instance and it cannot find the files...bills are viewable sometimes depending on how mypostoffice is feeling on that day. Lesson - accept it as there is no alternative.
On the whole my speed is fine for my needs, however you have to remember that no matter who the ISP, if you are using a BT backbone service, the speed will be similar as there is a limitation of your local exchange.
The service I have received on the phone from staff has been good, but I can't help feeling they are let down by their own systems when you look at the above list.

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