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  • Primus Reviews

    by Sarah sharp on 15 Apr 2014 16:11

    After having no broadband or phone connection for a week I tried ringing to ask for advise, no luck as the only numbers I can find are for the offices which are closed all weekend. Great help that is! Then today was on hold for 12 minutes (although a free phone number) I gave up as it would cost too much. I then decided to email, to which I had a reply (which didn't offer to ring me direct to save my... more>
  • Primus Reviews

    by Primus Saver Representative on 12 Apr 2014 15:06 | registered | posts

    Hi,

    Nigel, if you have any issues or queries, please do contact send an email to onlineteam@newcalltelecom.co.uk.

    Bill, I believe that your issue has now been resolved. If it has not, please contact us at the above address.

    Helen and Malc, please send your account details to onlineteam@newcalltelecom.co.uk so that we can look into this for you.

    Kind regards,
  • TalkTalk Reviews

    by johndee on 11 Apr 2014 15:20

    I took on fibre optic up tp 38mbps with talk talk and after months of letter writing engineers visits I get a download speed wired of around 20 to 23mbps. Talk talk say they dont guarantee a higher speed and its my considered view that they miss sold me the package so rather than keep letter writing and wasted phone calls to their indian call centre I will be looking for a better provider who does care... more>
  • Primus Reviews

    by Malc Dow on 08 Apr 2014 22:55

    I've contacted Primus countless times by email to which I've had no response.
  • Primus Reviews

    by helen leake on 06 Apr 2014 20:59

    What a terrible company, didn't get a connection for weeks after ordering, then it didn't work so I took time off work for a BT engineer. It worked for a few days then stopped again. I have refused to make any payments and raised a complaint but received no satisfaction. Meanwhile I keep getting bills, and a threat to cut off my service which will be clever of them as I am not receiving any. Their customer... more>
  • Primus Reviews

    by Bill Franklin on 06 Apr 2014 15:47

    I'm a new customer I've contacted Primus countless times by email to which I've had no response, and have rung the helpline that they have never answered, I still can't get on to my email, none of the passwords work, and I have now been locked out of the account. I have been unable to access my bills and yet Primus are happily taking money from my account and I have no idea what services I am being charged... more>
  • Primus Reviews

    by Nigel on 04 Apr 2014 22:01 | registered | posts

    Once again I see that Primus have asked only certain customers to contact them so that they can sweet talk them into staying!
    As I am an ex-customer who had to leave because of their incompetence, staff lying who go back on their words and leave a mentally disabled lady with no lifeline facility even though the bill was fully paid up to date, they do not want me to contact them!
    THIS WILL HAPPEN TO... more>
  • Primus Reviews

    by Primus Saver Representative on 04 Apr 2014 10:03 | registered | posts

    Hi Allan and Tony,

    I apologise for the experience you have had with our customer service. Please could you send your account details to onlineteam@newcalltelecom.co.uk so that we can look into your cases and provide a resolution.

    Kind regards,
  • Primus Reviews

    by tony on 26 Mar 2014 20:39 | registered | posts

    Booked them in december, gave up waiting, cancelled or tried only the guy who took ,my order would not cancel it, money was taken out of my account. Have been pestered with loads of emails, phone calls, letters ect demanding more payments even though i have explained that i don't even have any of their products. They are the worst i have ever had to deal with, please everyone ask them for the contact details... more>
  • Plusnet Reviews

    by Martin on 25 Mar 2014 08:48

    After a lifetime (over 30 years) with BT finally made the jump. Driven by BT's appalling excuse for customer service, 3rd world, disinterested customer & technical support and, the straw that broke the camels back, - 3 months to fully reinstate our service after a house move of 2.8 miles.
    Full of trepidation we signed up with PlusNet (yes I know they're owned by BT) and although its early days, nothing but... more>