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  • Primus Reviews

    by Ian on 24 Jul 2014 14:34 | registered | posts

    Cannot believe the moaning minnies in here. Mark asks for installation involving an engineer then goes off on holiday for a week and THEN complains about a router being left on his doorstep - get a life!

    Two years on-line no problems fast broadband cheap international calls even - great service
  • Primus Reviews

    by Mark on 22 Jul 2014 17:41

    Hiya. I left wrong email. The abovementioned one is the correct one. That Primus Saver know and have as they have had several. Wrong email in complaint but same sentiment. Terrible company and customer services a joke.
    old style pushy and lie about service and prices to get your business. As mentioned.Have not resolved or even attempted to. Still not collected Router, requested last month.As stated before... more>
  • Primus Reviews

    by Mark on 22 Jul 2014 16:28 | registered | posts

    (New Call) Primus Saver. I would advise you not to use this company ever. Their sales person lies or the company lies.
    I was told and have it in writing that free installation and free engineer, and free phone socket as mine is several years old (was BT phone socket that never had any problems) engineer date to be set up by post..No letter or appointment by phone for engineer and instalment.Router box... more>
  • Plusnet Reviews

    by Harveyabo on 21 Jul 2014 13:51

    I have just cancelled my phone and broadband with PlusNet. Apparently because I am moving to Virgin and do not need a MAC code I will be charged 30 as in the contract. I only cancelled on Saturday yet I am already received veiled threats of Debt Collectors if I haven't paid the 30 by 4th August. I think this is sour grapes!!!!
    how dare you leave us!!! They have blown any chance of my returning to... more>
  • Primus Reviews

    by Primus Saver Representative on 21 Jul 2014 12:54 | registered | posts

    Hi Steve H,

    I'm sorry you feel this way about our service.

    At NewCall Telecom we pride ourselves on providing the best Customer Services available.

    Please can you email me your account details or full address including postcode to onlineteam@newcalltelecom.co.uk so I can have a look at exactly what went wrong during your signup process and make sure this does not happen again?


    Kind regards,
    Jordan... more>
  • Primus Reviews

    by steve h on 18 Jul 2014 12:18

    Signed up for money supermarket deal for 12.50 line rental, they changed it to 13.99 the same day when contacted told me it was my fault and to sort it out with money supermarket asked to cancel was told i couldn't and would have to pay for the full 18 month contract after numerous phone calls and emails got contract terminated by quoting the 14 day cooling off period.
    some staff at customer services talk... more>
  • Virgin Reviews

    by S Tait on 16 Jul 2014 14:04

    Take care if you don't know how long you will be living in a property.
    I was told prior to contract if they could not provide the service when I moved the contract would be cancelled with no penalties.
    Surprise Im moving they cannot provide virgin service and have charged me £166.66!!!!
  • Virgin Reviews

    by Chris on 13 Jul 2014 14:21

    Blimey, glad i found this page, as for all of you that think your stuck there is a contract that you pay for a service if your not getting it they have broken there contract, simply tell them in writing, copied and recorded delivery you are canceling there contract on the grounds they are not complying with the terms, in that they supply you a service, let them threaten to sue but stick it out, youl find... more>
  • Primus Reviews

    by Primus Saver Representative on 12 Jul 2014 11:18 | registered | posts

    Hi Nigel,

    Is there an issue I could help you with?

    Kind regards,
    Shay
  • Plusnet Reviews

    by mrleeds on 11 Jul 2014 01:50 | registered | posts

    About 4 years ago i posted a crappy review for plusnet when really the speeds i was getting were due to location and not plusnet. My villiage has finally been upgraded to fibre after 10 years on 2Mb. Plusnet have done me proud so far, on time for the instal, clean and proffesional, although 78Mb im only pulling nearly 60Mb wireless. Yet to test hard wired.
    So to be honest Plusnet actually are a damn... more>