I have been with aol for years and great service i resently put phone and internet with aol and since the change all i get is cutting out broadband. I rang customer care who gave me it your equipment . I said no way and they said they cant test because netgear and i need a different modem and if i want to buy one they will test lol i said no way and why dont you send me a cheap aol one. I was transfered and told that they will send me a router if i agree to a new contract, whats funny is i agreed new 18 month contract less than 25 days ago, i was told this it was wrong contract and i would need to restart contract. I told them were to stick it as you know they will charge me cancelation fee. I final talk to someone who will check my phone line for faults. It took 50 minutes to check my line . Why do they blame equipment every time you call . Im starting to regrete staying with aol .
AOL broadband
Overview
- Simple 8Mb broadband package, with 10GB download allowance
Best selling AOL broadband deals
- Home broadband
AOL Broadband
- £-15.31 setup + £5.31/mth*1 month FREE then £5.31 for 2 months
- 10GB/mth downloads
- Up to 8Mb max speed
ONLINE OFFER
- Broadband + Phone
Broadband + Calls + Line rental- FREE setup + £0/mth*FREE for 1 months
- Includes phone bundle*Free evening/weekend UK calls (+ £13.20/mth line rental)
- Up to 24Mb max speed
ONLINE OFFER
About AOL
Definitely the Marmite brand in fixed-line broadband terms, AOL will be described as the best or worst broadband provider in the UK, depending on who you talk to. It was the first ISP to include a wireless router as standard with all its broadband packages, and it claims its "easy-to-install software" means connection couldn't be easier. While it also claims 'award winning' customer support, calls to it aren't free - nor is there a 24-hour service. That said, for the novice - and families in particular - AOL can be a sound choice. The start-up pack includes anti-virus and firewall software, as well as spam filters, pop-up blockers and parental controls.
AOL, originally America Online, launched its first US online service as far back as 1985. It landed in the UK in 1996, building a huge user base thanks to attractive pricing and aggressive advertising (it used to be a challenge to buy a magazine that didn't have a 'free' AOL installation CD glued to the front). The AOL Broadband name was acquired by The Carphone Warehouse Group in December 2006, with the AOL UK base being acquired from AOL Inc shortly afterwards. It is now part of TalkTalk Broadband, which parted company with Carphone in March 2010, but AOL still exists as a brand in its own right. TalkTalk's total fixed-line broadband subscriber base (including purchasing Tiscali and Pipex, as well as AOL) is close to 4.3 million, vying for second place (by UK customer numbers) with Virgin Media, around a million behind BT.
AOL is often seen as having slow broadband speeds, but much of this is down to many AOL customers deliberately choosing a low download speed cap of 2Mb in the past to pay a reduced price for broadband. This package has made it difficult for TalkTalk to move those customers onto its existing packages. This, and some other operational reasons, are why the AOL brand is still continuing today (unlike Tiscali and Pipex).
Be aware that you need Windows XP/Vista or Apple MAC OSX 10.3 or above to install AOL's software, as well as the usual BT landline.
Customer reviews
Show all 220 AOL broadband reviews»
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OMG, I thought it was my laptop at fault (silly me), until my son was using his laptop and came to me with a problem, I have been having this problem since last year, been with Aol when it was the propper AOL, since carphone wharehouse take over and I am speaking to hello India, london calling, absolute rubbish service or lack of service, ask for a mac code to finally leave aol, the person from India was only interested to know why I want to leave, why would I want to stay, they are taking my money, and I have to pay for customer lack of service, I am the looser all round they are getting paid regardless. I have had companies contacted me in the past to change service provider and I was loyal to Aol, guess what! 2012, time for change. I wish I had viewed these review before now, thanks people, Your experience is exactly the same as myself after being with Aol from 1998, it show me that Aol does not give a dam about their customers, only the money.
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My god wished i had read all these comments before changing my aol ! been with aol for donkeys years and all was good until 3 months ago i decided to have the whole package, broadband,phone and calls etc, was told it would be £25.70 per month - great i thought thats a saving of £20 per month....... wrong... my monthly bills have £98 and above !!! but can i access the online billing service - no can i get any customer service replies / help - no !!! gotta get out of this contract somehow - any suggestions would be appreciated
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Whatever you do avoid this service. I set my mother and parents-in-laws up with AOL a few years back. Now when you try to do anything with them (change payment method, etc.) you wait literately hours. There staff are script monkeys and no one can help you. AVOID, at all cost.
