I have been with BE for 3 years and whilst there have been minor problems the service is amazing and second to none! I previously signed up with Orange, the worst broadband service provider ever, premium rates to call technical support, always issues with speed and drop off's and poor technical advise. BE are specialists, a pleasure to talk to, professionals and show customers respect when there is a late payment. They answer the phone straight away, no 'bull'bstraight to the problem and DEAL WITH IT! well done, 11/10, will stay with them if the situation remains the same, look no further! a little pricy @ £17 but worth every penny!
BE broadband
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Overview
- BE Broadband has now been taken over by Sky
- What are the options for existing O2 customers?
About BE
BE Broadband has set its stall out as the gamer's friend. It claims to give its members "unmetered, unrestricted and unchallenged broadband", although it doesn't have the best coverage geographically - it will not supply broadband to you if you're in an exchange that hasn't been improved above basic ADSL speeds. That said, where it is possible to get its unbundled service BE has recorded some impressive speed test results.
As well as its three standard ADSL+ offerings (Value, Unlimited and Pro), BE Broadband also now offers line bonding: a service where (for quite a fee) you can combine the speeds of two lines to get one faster broadband connection.
Advanced users can change their router's settings (it's called the BE Box), allowing gamers to make more of their connection. Late in 2010, BE Broadband added the option for its customers to also pay their line rental through the ISP, rather than to BT.
BE Broadband is proud of its community, having very active message boards, usergroup and IRC chat where it runs ideas past its users on a regular basis. The usergroup is a made up of BE users who volunteer their time and expertise to help other BE members.
The company started out as an independent internet service provider, going live in August 2005. BE Broadband was bought by O2 in June 2006, becoming part of the huge Telefonica group, but continuing to trade as a separate entity.
Customer reviews
Show all 51 BE Broadband reviews»
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Report abusehorrible company do deal with and have no respect for their customer of whom i have been for 6 years. This used to be a great broadband company but unfortunately the telephone support is abysmal and they rinse you for every single penny they can when you cancel your broadband
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Report abuseBe unlimited Gets so much good press ,because it is better than what most have experienced prior to it, and yes most are worse, so is why they are said to be the best
But there are some that the move to BE is somewhat of a come down, certain aspects could and should be improved, -
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Was a great company, quickly going downhill and becoming like a large corporation. Presently with bethere, but looking to get the hell out.
The below was a review by a bememeber
"As an aside: Speaking of comparisons, when I'm behind on my payments BE let me know they'll just take it out next month, whereas BT send me letters demanding payment and threatening service restriction virtually from the outset. Charming.
Back on topic: Overall a very pleasant indie company with a relaxed work ethic and a reputable service. I actually came here to see if there were any rival services which I was willing to risk signing up for, but since nothing stood out I'll be staying with BE for a little longer. Here's to being able to get on and worry about the important things in life, rather than if your internet is going to behave or not."
sadly the company no longer behaves like decent indie guys, every since O2 took it over, there service has deteriorated rapidly. The website has huge problems and as a result refused to accept my new credit card details. How did bethere react, they sent me a letter threatening to send bailiffs round my house. Disgusting, the problem was entirely due to their website being written incompetently to begin with, that it refused to remember updated payment details. They knew that was the case, yet they still threatened to send the bailiffs on me. After i paid the bill and demanded my MAc code, they said they sent it. Nothing, they actually hadn't sent it. Complained again, this time they sent it, but offered me 2 months free if i stayed on with them for another 12months as an apology.
So i thought maybe i should give them a second chance, so code gets cancelled. Now they tell me, if i accept the 2months free, my service charge will go up to the new rate of £20 per month, which means in effect i will actually be paying them £60 more a year, even after the 2months free.
Talk about being gobsmacked, a 2months free that actually costs you £60, maybe they have been smoking too much pot, or more likely ever since they were taken over by O2 the corporate suits and lawyers have started manipulating condescendingly their customer base.
When i first started i was paying a premium for bethere, but i was getting the service i was paying for, now i get 3rd world country trcikster style service for a premium price. Frankly if i am going to be treated like dirt, i might as well pay dirt cheap prices. So this unhappy cusomter is looking to move and take all of his friends and colleagues with him.
given that when bethere started i got them over 2 dozen customers (who probably then got them many more), maybe I'll be able to persuade a few dozen to leave with me, here's hoping i can, as an *-u to bethere.
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