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BT broadband

Overview

  • Good range of broadband packages, between 10 GB and unlimited download allowance, which you can bundle with phone and TV options
  • BT's new fibre optic broadband service Infinity offers speeds of up to 76Mb in some areas
  • BT's wireless Home Hub can be used as a second line to make free internet phone calls
  • BT mobile broadband is also available with home broadband or on its own
  • Unlimited broadband packages may be restricted by BT's Traffic Management Policy

Best selling BT broadband deals

Broadband Genie Home Broadband Awards

Broadband Genie Award Winner

There were certainly highs and lows for BT at the Broadband Genie Home Broadband Awards 2011.

The highlight was of course its win in the Most Anticipated Product category, with UK consumers deciding its continued roll-out of fibre broadband will be the key broadband story of the year.

In the OnePoll survey it performed reasonably well, with the only really big dip coming in technical support.

Reliability was strong at more than 70 per cent, an overall approval rating of 69 per cent put it on a par with Sky and ahead of rivals TalkTalk and Orange.

Speed tests were never going to be great, with a huge amount of BT exchanges yet to benefit from the current improvements being enjoyed by others. However, an average over 3Mb was again ahead of a few of its significant rivals.

About BT

The big daddy of UK broadband, BT owns the infrastructure that all other providers use to put ADSL and ADSL2+ (and now some fibre) internet into your home (except Virgin Media, which uses its own cables). It's the biggest fixed-line broadband provider by user numbers, its 'Home Hub' wireless router is well regarded, and it offers a good variety of products - everything from a straight broadband deal to offers including mobile phones, mobile broadband dongles and television services.

It has started rolling out both 'super-fast' fibre broadband ('up to' 76Mb speeds) and continues to expand its ADSL2+ footprint, but is often criticised for not doing this fast enough, (or without prompting from government). As you might expect from such a big company, some customers find the left hand doesn't know what the right hand is doing, but it does offer 24/7 customer services and technical support, with premium options also available.

BT claims to be the world's oldest communications company, dating back to the Electric Telegraph Company of 1846. British Telecom (as it was known) was formerly part of the Post Office - then a government department - but became a public limited company (plc) in 1984. It now has more than 5.5 million subscribers (including PlusNet, which it owns) to its BT Total Broadband products, which it runs in partnership with Yahoo!

Customer reviews

Show all 286 BT Broadband reviews»

  • unhappy

    by G.Fisher at 20:38 on 23 May 2012Report abuse

    Stay away from BT Broadband. only had it a week and then cut off for five days. Turned out I could have been back online the following day if the engineer had bothered to press a reset button at the exchange after checking our line.Ttechnical help in India is useless never had a problem resolved yet.Current problem their Net Protect Plus kept throwing me off the internet after an update. technical help haven't got a clue how to resolve it, so had to do a system restore to get it back. when i took out the contracr for unlimited broadband and calls it was meant to be £28 la month fixed, but after 3 months I checked my bill and they had sneaked it up to £29.40. I got a refund eventually but probably cost me more in phone calls and hassle.take my advice I used to think aol was bad customer service and then I found out bt was worse.

  • unhappy

    by JohnBoy at 17:55 on 2 May 2012Report abuse

    looks like i am not the only one who is fed up with bt services, the problem is a lack of investment in their exchanges, Grantham has one for about 50,000 homes & it it is knackered, on my estate we use pidgeons to communicate because it's quicker, as for the call centre, if you ask a question that is not on the operators card in front of them your doomed. I would change but as bt run the exchange all providers can only offer a rubbish service. BT= Bas***d Tw*ts

  • unhappy

    by chris matthews at 12:25 on 27 Apr 2012 | registered | 1 postReport abuse

    I thought I was being unreasonable when I made call number 5 to BT tech support about the poor quality of my broadband,I put the phone down on the chap as he kept repeating the same rubbish.I keep being told that my broadband speed is good,well I think that's what he said but I cant be sure. When I read all these comments I realised that I wasn't being unreasonable at all,I would not recommend BT to anyone and I will not renew my contract with them.

  • unhappy

    by Frustrated at 15:43 on 23 Apr 2012Report abuse

    Disconnected all the time, slow speed, laughable customer service, when will BT provide a adequate service?

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