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BT broadband

Overview

  • Good range of broadband packages, between 10 GB and unlimited download allowance, which you can bundle with phone and TV options
  • BT's new fibre optic broadband service Infinity offers speeds of up to 40Mb in some areas
  • BT's wireless Home Hub can be used as a second line to make free internet phone calls
  • BT mobile broadband is also available with home broadband or on its own
  • Unlimited broadband packages may be restricted by BT's Traffic Management Policy

Best selling BT broadband deals

Broadband Genie Home Broadband Awards

Broadband Genie Award Winner

There were certainly highs and lows for BT at the Broadband Genie Home Broadband Awards 2011.

The highlight was of course its win in the Most Anticipated Product category, with UK consumers deciding its continued roll-out of fibre broadband will be the key broadband story of the year.

In the OnePoll survey it performed reasonably well, with the only really big dip coming in technical support.

Reliability was strong at more than 70 per cent, an overall approval rating of 69 per cent put it on a par with Sky and ahead of rivals TalkTalk and Orange.

Speed tests were never going to be great, with a huge amount of BT exchanges yet to benefit from the current improvements being enjoyed by others. However, an average over 3Mb was again ahead of a few of its significant rivals.

About BT

The big daddy of UK broadband, BT owns the infrastructure that all other providers use to put ADSL and ADSL2+ (and now some fibre) internet into your home (except Virgin Media, which uses its own cables). It's the biggest fixed-line broadband provider by user numbers, its 'Home Hub' wireless router is well regarded, and it offers a good variety of products - everything from a straight broadband deal to offers including mobile phones, mobile broadband dongles and television services.

It has started rolling out both 'super-fast' fibre broadband ('up to' 40Mb speeds) and continues to expand its ADSL2+ footprint (up to 24Mb speeds), but is oft criticised for not doing this fast enough, (or without prompting from government). As you might expect from such a big company, some customers find the left hand doesn't know what the right hand is doing, but it does offer 24/7 customer services and technical support, with premium options also available.

BT claims to be the world's oldest communications company, dating back to the Electric Telegraph Company of 1846. British Telecom (as it was known) was formerly part of the Post Office - then a government department - but became a public limited company (plc) in 1984. It now has more than 5.5 million subscribers (including PlusNet, which it owns) to its BT Total Broadband products, which it runs in partnership with Yahoo!

Customer reviews

Show all 249 BT Broadband reviews»

  • unhappy

    by Peggysue Gill at 21:18 on 30 Jan 2012Report abuse

    BT Broadband are without doubt the WORST ISP I have ever been with!!! So bad after only one month I am going to but myself out of the contract. I watch a lot of TV programmes that I download via P2P (legally), I used to have speeds around 350KBS with my previous provider (BE) and now have speeds of 2KBS and have been told that it will not improve.
    Absolute C**P don't switch to them

  • unhappy

    by David Williams at 16:10 on 6 Jan 2012Report abuse

    I've had BT Infinity for 4 months. The line speed is awfully slow, currently 0.3Mbps, A succession of BT repairmen don't seem to be able to solve the problem other than blaming the last man who touched the system. Customer service is appalling. Oh and they are charging me double the price agreed. Can't wait to dump them.

  • unhappy

    by B Huckle at 15:57 on 23 Dec 2011Report abuse

    It amazes me that a so called communications company is so bad at communicting

  • neutral

    by Gino at 23:37 on 14 Dec 2011Report abuse

    I reckon BT should change their name to BANDIT TRADERS. They cant give a decent service,

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