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BT broadband

Overview

  • Good range of broadband packages, with between 10 GB and unlimited download allowance, which you can bundle with additional phone and TV options
  • BT's new fibre optic broadband service Infinity offers speeds of up to 40Mb in some areas
  • Home Hub can be used as a second line to make free internet phone calls
  • Add a whole year of 1GB mobile broadband usage for only £9.99 with Option 3 broadband

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About BT

BT broadband home hubThe big daddy of UK broadband, BT owns the infrastructure that all other providers use to put ADSL internet (eg, except Virgin Media, which uses its own cables) into your home. It's the biggest fixed-line broadband provider by user numbers, its 'Home Hub' wireless router is well regarded, and it offers a good variety of products - everything from a straight broadband deal to offers including mobile phones, mobile broadband dongles and television services. however, it offers no local loop unbundling (LLU), so max speeds are 8Mb. As you might expect from such a big company, some customers find the left hand doesn't know what the right hand is doing, but it does offer 24/7 customer services and technical support, with premium options also available.

BT claims to be the world's oldest communications company, dating back to the Electric Telegraph Company of 1846. British Telecom (as it was known) was formerly part of the Post Office - then a government department - but became a public limited company (plc) in 1984. It now has more than 4.6 million subscribers (including PlusNet, which it owns) to its BT Total Broadband products, which it runs in partnership with Yahoo!

In answer to Virgin Media's 'up to' 50Mb cable broadband offers, BT announced the roll-out of its own super-fast fibre-optic services in March 2009. With speeds of up to 40Mb, the service is being piloted in London's Muswell Hill, Whitchurch in Cardiff and parts of Wales. BT is aiming for a wider roll-out in 2010.

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Customer reviews

Show all 207 BT Broadband reviews»

  • unhappy

    by j rollins at 16:34 on 13 Aug 2010Report abuse

    I came off dial up,Found BTs broadband is slower ,what a con trick they are pulling, if by virtue that the more people using ""their BROADBAND"" the slower it gets well BT should stop misleading the public and only "SELL" their product untill BT can honour their agreement as to SPEED, trade discriptions act comes to mind???????
  • neutral

    by MARY at 14:35 on 11 Aug 2010Report abuse

    I am and always have been( for years now) very happy with BT for all of their services. I must admit that I would be ecstatic if they came back to the UK for all of their customer services as I too get extremely frustrated with some of the strong Indian accents(and them understanding my problem). Saying this I have had really good advice and help from the same Indian call centres when I first was a pc novice. I seem to understand the males more than the females. Recently I contacted BT to chat about Friends & Family International I got a very nice English male who was polite and most informative.
  • unhappy

    by Steve P at 21:09 on 9 Aug 2010Report abuse

    All of the comments on this site are spot on! the biggest mistake I made this yer was moving my phone calls and broadband to BT, they said come back for £24.95 I have never paid that from day one, they have the bill so split up its difficult to read, I have been over charged each month and been promised a refund but I am still waiting! so my advice is DO NOT GO WITH BT as you will regret it, also the speed is rubbish as well and their service and support shall I go on!!
  • unhappy

    by graham Paul at 16:11 on 1 Aug 2010Report abuse

    on sundays (am I get 1.5 mb down loaad speed ! at 3pm I get 5.9 mb !!! thw services seems to drop dramatically in the evening making it impossible to play any on line games BT promise 20 mb which is fictional I have fitted one of their accelerators to thr incoming line to no avail I live within 5 miles from the city centre BT tell me its all the fault of the length and condition of THEIR lines .. DONT even think about having BT broadband its all a gigantic Con

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