BT Broadband

Don't know*

By Michael Gaines 23 Feb 2010 11:37

I also view BT as the ultimate in telecommunication expertise still do, but like the previous correspondents I find communicating with the call centres an absolute nightmare at times, on occasions one gets lucky and connects with a UK help centre, but mostly it seems to be of the Indian variety, I have nothing against India or it`s people but when your hearing is not what it used to be and someone has the ability to make a sentence sound like one word !, constructive conversation goes straight out of the window, the point where I despair is when the individual on the other end of the line starts to get impatient and bellows at me as if I were halfwitted, and I have to say that by the time I put the telephone receiver down I feel like I am cracking up ! and still not getting anywhere.

I am a sixty six year old retired heavy goods driver, and sometimes I feel glad that I am as far along the road as I am, the future looks bleak and a lot of things would only improve if they made a retrograde move, and the best I can wish the younger Generation is "Good Luck".