BT Broadband

Don't know*

By Ivan 27 May 2010 19:08

After over 4 years of continuous service, no BB at my address since 30th April, which came about during BT's much vaunted network upgrade. This applies to both computers. Have since used 3 different routers all with same result.

BT's staff are polite but helpless. I keep getting passed around from India to here, often speaking to different individuals who make different promises about deadlines for a fix. Have also had 2 BT engineers confirming that the problem doesn't exist at my address, so it must be at the exchange. The exchange are claiming that all is correct at their end.

All in all, nice enough folk to speak to, but recent service upgrade a complete disaster for many users, considering it's 2010. Will be leaving them on 1st June (unless they surprise me with a fix before & offer suitable compensation for this fiasco). Very, very disappointing!