Hopeless, hopeless, hopeless.
What can you say about Demon other than that. Used to be very good and were pioneers when the ISP world began but they are useless now.
Outsourced offshore call centre and the slowest speeds imaginable on broadband. Any call to them results in your line being refreshed and then within 24 hrs the speeds are rubbish again.
Not worth the money - have now sacked them off and shifted elsewhere.
Avoid big time.
Demon broadband
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Overview
- Demon offer both consumer and business broadband packages
- Prioritised business traffic at peak times
- 24/7 support
About Demon
Demon offer broadband on a next-generation, business-grade network, aimed primarily at home workers and small businesses.
Founded in June 1992, Demon Internet was bought by THUS in May 1998.
Customer reviews
Show all 38 Demon broadband reviews»
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To the people here who say they are unhappy about their internet speed despite living close to the BT exchange, I would have to point out that wherever possible Demon now use Cable & Wireless exchanges.
I've been with Demon for 10 years and since they were bought by C&W it has been a nightmare.
Today I get an email saying I am nearly at my 50Gig limit for the rolling month.
If you have a rolling total you need to know what you downloaded 29 days ago, so that you know what you can download tomorrow without going over the limit.
Demon, however, will not give me this information.
Instead, at every stage, they recommend I upgrade to a Pro package for more money.
I have no doubt that they want me to go over the limit so I will pay them more.
On the contrary I am going to cancel my subscription with them.
This once impressive company has gone to seed. -
have been with Demon some 6years and had good service , until this week 28/5/10 when I received a call from there customer service saying I am reaching my download each month and they could increase my download for a further cost?? I got V annoyed with there customer service agent telling him the cost although high at £20.00 per month for just B/band downloads of 50Mb most ISP providers today give phone calls in there package for less than I am paying, 50Mb sounds a lot but it is not, there are four laptops in my household which are constantly working so every time we are surfing the download creeps up, some people dont realise that surfing the net is classed as downloading I was and have been happy to pay the above cost until now but since requiring a further cost from me or there alternative was to cap me once my 50mb has been reached which I think is a cheek at the cost I am paying already so people be aware
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Agree totally with your views on Demon - Many years ago was a excellent company to deal with - how times have changed. They now (in my opinion) provide a terrible service. I have used Otelo in attempts to resolve issues with Demon. Remember Otleo is an organisation representing the ISPs and as such it's the industry policing itself. In my view they do nothing more than provide lip service to dealing with serious complaints about ISPs.
