Hopeless, hopeless, hopeless.
What can you say about Demon other than that. Used to be very good and were pioneers when the ISP world began but they are useless now.
Outsourced offshore call centre and the slowest speeds imaginable on broadband. Any call to them results in your line being refreshed and then within 24 hrs the speeds are rubbish again.
Not worth the money - have now sacked them off and shifted elsewhere.
Avoid big time.
Demon broadband Reviews
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To the people here who say they are unhappy about their internet speed despite living close to the BT exchange, I would have to point out that wherever possible Demon now use Cable & Wireless exchanges.
I've been with Demon for 10 years and since they were bought by C&W it has been a nightmare.
Today I get an email saying I am nearly at my 50Gig limit for the rolling month.
If you have a rolling total you need to know what you downloaded 29 days ago, so that you know what you can download tomorrow without going over the limit.
Demon, however, will not give me this information.
Instead, at every stage, they recommend I upgrade to a Pro package for more money.
I have no doubt that they want me to go over the limit so I will pay them more.
On the contrary I am going to cancel my subscription with them.
This once impressive company has gone to seed. -
have been with Demon some 6years and had good service , until this week 28/5/10 when I received a call from there customer service saying I am reaching my download each month and they could increase my download for a further cost?? I got V annoyed with there customer service agent telling him the cost although high at £20.00 per month for just B/band downloads of 50Mb most ISP providers today give phone calls in there package for less than I am paying, 50Mb sounds a lot but it is not, there are four laptops in my household which are constantly working so every time we are surfing the download creeps up, some people dont realise that surfing the net is classed as downloading I was and have been happy to pay the above cost until now but since requiring a further cost from me or there alternative was to cap me once my 50mb has been reached which I think is a cheek at the cost I am paying already so people be aware
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Agree totally with your views on Demon - Many years ago was a excellent company to deal with - how times have changed. They now (in my opinion) provide a terrible service. I have used Otelo in attempts to resolve issues with Demon. Remember Otleo is an organisation representing the ISPs and as such it's the industry policing itself. In my view they do nothing more than provide lip service to dealing with serious complaints about ISPs.
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Demon Internet is a nightmare. I've been using their home broadband package for over five years and since the upgrade to ADSL2+ there have been nothing but problems.
My Demon Internet connection regularly drops to 1 meg or below and I have to reboot my router to increase the speeds. Far too often I lose my connection completely and sometimes Demon know it's happened and other times they have no idea and I know I'm not the only customer that's happening to.
Members of the call centre haven't got a clue and that's if you're lucky enough to get through. And let me tell you, keep being told people are sorry while doing absolutely nothing to solve the problems is infuriating.
I asked an untold number of times if they would escalate my problem as I will be contacting the ombudsman, which for information is Otelo www.otelo.org.uk. Only for people, who have no idea of what the ombudsman service is, to tell me there is nothing that can be done to fix my problem and they have no idea what Demon's escalation procedure is.
Before the ADSL2+ upgrade I was getting 2.5 meg, following the upgrade which was also a load of problems because they didn't bother informing me until the day it happened and my router wouldn't work with ADSL2, I was getting 3.7 meg so worth the trouble in the end I thought.
Now I'm getting 1 meg if I'm lucky. Their response to my problem was - It’s my line and that to ensure consistency they have set my speed to 1 meg.
Is someone having a joke? So ultimately their response is "Sorry Mrs but to shut you up we are telling you the crapiest speed you can get with your problem is the speed we have set it to, so get on with it and stop bothering us."
I will of course not stop bothering them and I will be taking my complaint to Otelo.
Am I just a conspiracy theorist or do you think they want us off unlimited broadband and on packages where the downloads are capped? I work for a media organisation so need fast, reliable broadband with no cap. Whatever happens I won't be changing to a capped service and I will be complaining to Otelo.
My advice to all the other people who are experiencing problems is to do the same. Until we make it clear we won't stand for this kind of service in this country we will keep receiving this kind of substandard service and I for one have had enough. -
Was with Demon for years, but the last year has been terrible. Slow speeds, latency problems and no progress in putting it right. Demon are very good at saying sorry but not good at fixing the problems and keeping customers. A great internet company sadly gone wrong. I've moved to f2s (opal) and instantly had great results.
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I have been with Demon for 15 years... until today. For years the service was pricey (£25/month) but excellent, hardly any downtime and Customer Service provided just that - service. However, in the past couple of years my connection has become unstable, Customer Service has been farmed out to people who a) don't speak great English and b) don't much care about your problems, invariably blaming them on someone/anyone else. Got a problem? You're pretty much on your own.. it's always a classic case of 'computer says no'.
The Accounts department has, however, always been woeful. Over the years I've tried paying by credit card but they took a spurious lump sum which I had to chase for ages before the refund was made; so I paid by standing order instead and they sometimes neglected to allocate the payment to the invoice, meaning I'd get a letter telling me I was in arrears.
To cap it all, they're still expensive and existing customers don't get to benefit from any of Demon's occasional meagre price reductions unless they find out about them by chance and sign up to a new 12 month contract. In 15 years the lowest I managed to get my subscription down to was £22.51 a month and that was during the year of reduced VAT here in the UK!
I have been too cowardly to change ISP, thinking better the Demon I know than the devil I don't, but yet another erroneous Arrears letter this morning convinced me to jump so I've got my migration code and I'm off.
A great service gone to seed, that's Demon. -
THIS IS A VERY HONEST REVIEW, PLEASE READ!
I am a student and have been with Demon for 3 years now! At first my connect was great, however it slowly got worse. It is so slow now it take 40 minutes just to get on the internet. I rang them up, and didn't really understand what they said, (as they spoke in broken English), however i did understand that the router i have, isn't compatible, so that's why it hasn't been working. They said if i wanted a new router i would have to re-new my contract, i said no thanks and have now changed to Plusnet. I was paying £20 a month for nothing as i could hardly even get on the internet. Also because of the router problem i couldn't access youtube, or watch any films as i couldn't re-install adobe player.
I don't remmond Demon to ANYONE! -
I ended up with Demon after moving to a non cabled area, stuck with a new BT line on 12 months contract and a limited choice of ISPs.
Demon were the only the only ISP who could get me online within a week.
I've not had any technical issues and get a little over 6 Mbs which is about right for this locale and very few outages.
On the downside, there are much better deals out there than the 25 quid a month I am paying and their fair usage policy has capped my service more than once. Their 60 Gb 'fair usage' limit has not gone up in the 4 years I've been with them. -
I have been with Demon for 13 years and things were good until I got a new laptop last autumn. When I eventually got through to their call centre to get hold of drivers to load up Demon broadband to the new laptop (as it was running Vista as its OS) I was advised, in very broken english, to get the drivers off a friend or see if a computer shop would help! My sentiments are the same as Pete of 18 October 2009. All good things come to an end! Now with o2, so far so good, (and a good write up in Which? Computing magazine)
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i have just moved house and signed up with demon.the service is terrible i am only getting half a meg download speed if im lucky and the exchange is just across the road.despite phone calls and e-mails to demon they still have not sorted out the problem.it has been 2 months now and the speeds im getting are terrible.steer well clear.absolutely useless
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I have been with Demon for nearly 15 years now, in the last 18months. Initially I found that the Internet service was good and consistantly reliable, that was until about 18months ago. The connection is now almost consistently poor (I'm less than 200meters from the BT exchange), its almost always slow and virtually useless, and prior to this I never had any reason to call their customer service. Their concept of customer service is really bad. In my day job, I manage one of the largest private WANs in Europe, so I know a thing or two about networks, but when I call their customer services , I've never heard so much bulls**t in all my life. Demon has also threatened to take me to court for non-payment of fees, but this was because they hadn't sent me an invoice, but despite me asking them to send me an invoice they said they couldn't because "their billing system was broken". I've also had invoices sent to me for random service charges that I hadn't asked for, they even cancelled my 12 month contract halfway through, and then re-billed me for a new 12 month contract, and then threatened me with court action again despite being in 8 months credit with them.
You want my opinion, Demon is the Devil - avoid them at all costs. -
p.s. And although Demon say the upload speed will remain unrestricted, a speed test has just shown that to be 0.1Mbps, same as the download speed.
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For several years I was very happy with Demon. It was always expensive but it never let me down. All that changed when they upped the connection speed to 16 Mbps. Lost connections became frequent, and now they tell me, despite having sold the service to me originally as an unlimited downloads package, that I'm in breach of their "fair usage policy" of 50 GB a month and have restricted my connection to 128kbps - in the middle of the Australian Moto GP! Investigating, I now see that where I've been paying £19.50 a month they currently advertise the same package (Demon Home 2+) at £14.95 a month. So they've also been ripping me off for ages.
I just tried phoning customer services but they don't work on Sundays. I tried sales (to get the advertised £14.95 a month deal) and was told at 3pm on a Sunday that they only work until 6pm on a Sunday - please try again later.
Conclusion: Demon used to be a good service. It's now rubbish AND a rip off. -
absolute dreadfull customer service (took over an hour in the phone que) - avoid at all cost!!
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Worst provider ever have been with tem for years, in the beginning they say that there is unlimited download but in fine print fair usage policy.
That just says to me that, that isn't unlimited downloading.
Their support staff try to trick you to buy the business option when on internet they clearly state that there is a unlimited download limit. -
their customer service/technical support are hopeless. Broadband was supposed to go live on 2 June, after 1 month it is still down despite calling them almost every single day
stay away if possible.
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Awful. Worst customer service, they have been on the same Customer Service course that BT went on. Avoid Demon - there are much better ISPs out there. For the high price, the support should be second to none.
Rubbish. -
Have been with demon for more than ten years; switched to BT Broadband for a while but went back to Demon with no problems; my linespeed was low for a while but this went back up to a steady 3.5mb. They have just upgraded me free of charge and it's currently clocking around 8mb/s. So guess I'll stick with them for a while longer!
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I've used Demon ADSL for 3 years now. The service itself has been excellent and has never gone down. I live fairly close to the exchange so I get around 6.5Mb. Cost wise they are more expensive than other providers, but I am happy to pay this for the service I have received.
The only down side to Demon is their customer service. I recently tried to upgrade my package to the business package so that I could get a fixed IP address. You would think this process would be simple, especially for the fact that it meant Demon gets more money out of me, but it was very painful and took a month to complete. I called their customer service line and they gave me the sales line number, they then sent me to a form on their website which did not work. I called the sales line again and they said they would email me a form (which arrived two days later). I had to sign the form and fax it back (who even uses fax nowadays?). The fax number they gave me was wrong so it never arrived! I ended up having to make 5 or 6 different calls to different departments just to get my upgrade sorted.
Other than that I would definitely recommend Demon. -
Good service until one has an issue. Since offshoring, 'customer service' has all but been wiped out.
At 15 minutes and counting, "All of our advisors are busy". How many advisors do Demon have? Clearly not enough.
When customer service goes, so should you. -
I live in an area where we are just that bit too far from the BT exchange so although I pay Demon for an 8MBit service, the best I usually get is a 0.5 mbit service, sometimes I get 0.7mbit for weeks even months at a time. Every few months it goes really slow (down to 0.1mbit) and I have to contact Demon. If I'm lucky the person just looks at my notes and does whatever they did before to fix the problem. If I'm unlucky I get someone who wants to convince me its my fault and if they do any tests that prove its my fault then I'll get billed for it.
I've also been with Demon since 1991 and I have to say they're not the company they were. They seem quite happy to charge me full price for a very sub-standard service.
I think its really sad that I now think that 0.5mbit is "good" when in actual fact it is only one sixteenth the speed I'm paying for. Its like buying a car that does 100mph and finding out that it actually only does 6mph!!! And the really sad thing is that I don't think other broadband companies are any better. -
Stay well clear from Demon. Right now I'm getting download speeds of 12.3 kbs nuff said. Every now and again my internet connection speeds drops dramatically and I start getting randomly disconnected
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I have used Demon for many years, both dial-up and broadband. It has always been available and trouble-free and acceptable speed for my distance from the exchange. I recommend them highly. The very few times I have had to call them for support, they have been very good; and have even helped with hardware and software that they say they do not support.
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Useless doesn't describe them sufficiently in my view - to cut a very long story short, having broadband connection speeds at equivalent rates I got from my 9600bps modem in the early 1990's I decided to change suppliers but I can't even get a way from them - a simple refusal to have any communication with your customers whatsoever does prevent them from receiving a MAC and thereby leaving you.
Telephone conversations and 2 recorded delivery letters and still no response and definately no MAC. I have now reported them to Offcom which I find completely riduculous given that I only want a MAC. In fact ANY response would have been nice. -
I've been with Demon for over 5 years (ever since we got broadband up here), I was keen to support a Scottish company, but sadly, I am about to cancel the service. I can only echo others' comments - expensive for what you get, seriously poor service from the call centre in India, unprofessional staff, appalling liaison with BT & a sense that they just don't give a fig. They used to be fab until they offshored their support. I have nothing against offshore callcentres, the guys at Netgear are FAB. My recent highlights include: 2 outages of over a week in the past 3 months, broadband dropping out at least 6 times a day during the past 3 months, unannounced visits by BT engineers, 3 new routers (curtesy of Netgear) because they blame the router every time, & best of the lot.....a downright refusal from any member of the UK demon staff to speak to me on the phone, their response to my desperate pleas for escalation was to get an Indian supervisor to call me 16hrs later than promised.
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Demon are second to none in their ability to be useless. I urge anyone with demon to go elsewhere and anyone thinking of using demon to think again.
The last 12 months with them has been hell! -
I've been a Demon customer for over 13 years. Technically OK. But twice I've had invoicing problems, and both times Customer Service has displayed breathtaking incompetence. "Yes sir, this will be corrected on your next invoice", month after month (I'm in month 6 at the moment). Perhaps the staff are only interested in making more work for themselves. Avoid Demon.
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I am currently with Demon and it is the single most, apalling, pathetic and pitifully ran customer service/technical assistance/staffing company I think ive ever come across.
Please, if your reading this and considering using them, think again, it will be a stressful waste of money and time.
I pay for an 8mb unlimited line (the truth is its 50gb capped), the line ran fine at 7mb for 3 months, then 4 weeks it dropped to a ridiculously slow speed - I am an ADSL engineer by trade so knew exactly what the check. All tests were done and even had a mate who works for BT round to test the internal phonelines. All fine. Speed being achieved was near 56k dial up modem speeds.
On reporting to demon tech help (they dont have a clue what technical support is) they told me they want speed tests. I provided them proof of slow speeds. They asked for more. They then dont respond to emails, they hang up on you on calls and never act on instructions. they wont even give me a fault reference!!! -
Ive been a Demon customer since 1991 and ended up with 3 business and a home account. No problems up till last year.
The call centre was switched to India. DEMON SEEMED TO HAVE BECOME TOO BIG FOR THEIR BOOTS SINCE THEY MERGED WITH THUS Plc.
I Have terrible troubles just speaking to a customer services adviser and i have ended upo cancelling all 4 of my contracts in favor of another provider who offred th esame deal with a static IP address at half of
the price and with a UK based call centre 24/7 for free.
WAKE UP DEMON LISTEN TO YOUR OLDEST CUTOMERS WHO ARE NOW TALKING WITH THEIR ACCOUNTS
