Let me say that I've been with DST now 6 1/2 years. The service has gone down the pan of late, I suspect that as they are buying broadband bandwidth from other providers that it's the contention ratio that is affecting their service (I think talktalk in my case). Had enough and moved on to a cheaper package with all the same provision (free calls, broadband + line rental). Spoke with customer services today (obviously they panic'd when the new provide told them of the change, customer services were really missing the point of the word "customer" in the discussion I had. Could learn a few pointers in politeness, even with a departing customer. Then again an occasional check up with you customers to see what they think of your service would be good too and if they are having problems with the broadband connection would help. I've sent a few emails complaining of poor connections and loss of broadband in the past + having to reset my router, and never received a reply. For the cost, I'd suggest you compare and look elsewhere, if I was paying peanuts for the service I'd expect monkeys, but £35/m is a fair amount for broadband, over 6 1/2 years.
Direct Save broadband
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- Same monthly price for both LLU and non-LLU locations.
- 24/7 UK-based customer support
- Short, flexible 28-day rolling contract available.
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- Broadband + Phone
DST Broadband Pro
- £24.95 setup + £26.95/mth
- Includes phone bundle* + £12.85/mth line rental. Free weekend calls included.
- Up to 14Mb max speed
About Direct Save
Set up back in 1999 to offer discounted line rental and calls, Direct Save Telecom (DST) now offers a range of residential and business broadband, phone calls and line rental tariffs. Running off BT's UK exchange network, it claims to offer savings against the likes of BT, TalkTalk, Sky and Virgin Media on its services, while being committed to offering 24-hour UK-based telephone support.
Direct Save Telecom (DST) broadband deals come in a variety of flavours, with three options on each of its 'Basic', 'Family' and 'Pro' packages. Set up is free and your contract is for just 28 days, but you'll have to pay extra if you need a router. Alternatively you can sign up for a 12 month contract at £2.49 with free router included.
There is a variety of download limits to meet most tastes, plus a good spread of call plans. Other optional services include PC backup and support.
March 2013. Got up, switched the computer on checked emails, a few came in all OK. Grab a cup of tea, write a couple of emails that need sending......can't send. Error message blah, blah..'Relay Not Permitted'. Oh no please, not DST email problems again, how many days is it going to be this time. Phoned DST spoke to a charming young lady. She didn't know why I should be getting that error message and she'll investigate and call me back. Four hours later no call and still no email send. Call DST again. Spoke to a different charming young lady. Please go to your email account, she said. Did that. What's your SMTP address she asked. The same as its been since I first signed up with you 3 years ago I said, I've never touched it since that very first day and it's smtp.directsave.net. Ah she said, it should be smtp.directsave.org. But I've never altered it since day 1 with you I said, when did it change? Oh it hasn't changed, she said, you've just got the wrong smtp address there. But I have been receiving emails perfectly well up until this morning, apart from the odd 5 day gap inserted by DST that is, so it must have changed I said. No it hasn't she said, and she was getting teasy with me now. OK, I said, I'll change it to .org. Did that and my email send came back. I don't know whether to love 'em or hate 'em !!!
I think that the old principle of you get what you pay for, applies here. It is a very similar situation to that where you see on a television programme, passengers of a certain budget airline, demanding the same level of service as they would get far more expensively, from a non budget airline.
It is a good general rule that usually works, but the exceptions that exist, seem to be mostly among broadband and telephone providers. I was with BT for 41 years, but got utterly fed-up with the frustration trying to get someone with a limited grasp of the English language, to understand and therefore fix, my broadband or telephone problem. So five years ago I switched to Direct Save Telecom.
The only real problem that I have had since, is that I have to reset the router every couple of weeks or so. It is an easy job to do and is no more than a five minute inconvenience. The few times that I have had cause to ring them, have been stress free and promptly productive.
In February 3013 I had a total line failure involving both voice and broadband lines, which subsequenty proved to be due a BT line fault. Despite contacting DST twice daily on their premium help line from a remote mobile phone ( since there is no mobile reception where I live) it took them 12 days to repair this line fault, although they promised daily that the fault would definitely be rectified the following day. Altogether this cost me over £50 in PAYG mobile phone charges, in respect of which, including having been totally off-line for 12 days, DST offered me a total compensation of £32.
Subsequently the line worked for 3 weeks than failed again. When I reported this to DST they, once again, claimed that they could not trace any fault in the line. I can, because a section of it is lying on the ground near my house!!