Re Tom
Yes, agree with you (see my last post) it all depends on the day! I just like to give praise where it's due, and luckily, I've had no reason in 4 years to complain!
Best of luck with your new contract!
DST broadband
Not sure which product is best for you? Call our FREE helpline 0800 4661 043
Overview
- Same monthly price for both LLU and non-LLU locations.
- 24/7 UK-based customer support
- Short, flexible 28-day rolling contract.
Best selling DST broadband deals
- Broadband + Phone
Broadband Basic
- FREE setup + £9.95/mth
- Includes phone bundle*Free weekend calls included (+ £12.85/mth line rental)
- Up to 24Mb max speed
ONLINE OFFER
About DST
Set up back in 1999 to offer discounted line rental and calls, Direct Save Telecom (DST) now offers a range of residential and business broadband, phone calls and line rental tariffs. Running off of BT's UK exchange network, it claims to offer savings against the likes of BT, TalkTalk, Sky and Virgin Media on its services, while being committed to offering 24-hour UK-based telephone support.
Direct Save Telecom (DST) broadband deals come in a variety of flavours, with three options on each of its 'Basic', 'Family' and 'Pro' packages. Set up is free and your contract is for just 28 days, but you'll have to pay extra if you need a router. There is a variety of download limits to meet most tastes, plus a good spread of call plans. Other optional services include PC backup and support.
Customer reviews
Show all 64 Direct Save Telecom reviews»
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Re: Peter B's numbers
You fail to note that 20% of the positives on DST are from the same poster.
Ian,
My own experience when I had an outage was not nearly as positive as yours.
All 9 houses in my road were affected however 8 of them were returned to service reasonably quickly without any trouble from their respective service providers.
DST however spent days on end being evasive and unhelpful even when I had the direct contact number for the manager responsible I had to constantly chase. I never had proactive contact from them.
When I cancelled service sometime later it took weeks and multiple emails from me to get anyone to accept that they had erroneously charged for cancellation without notice when in fact notice had been given. They even threatened County Court Summons for non-payment of the spurious invoice.
I found them unhelpful and unpleasant to deal with in the extreme.
I'm very pleased for you that you have had no such difficulties, I hope it continues. -
re Peter B;
No doubt a difficult market, but look at all the "top" names - they always come in the bottom sector when it comes to customer satisfaction. I've been with AOL, BT and Virgin and all 3 are diabolical for customer service AND they're expensive!
I can only speak as I find, and having moved house 3 times in 4 years, can only say that DST have always handled things brilliantly.
Not long ago I had an outage, so rang DST who answered the phone promptly, investigated, found a fault and informed me that they needed to contact "engineering" (Openreach?) to get the fault in my local exchange fixed. Later on that day, I got a phone call from DST telling me that the problem had been a failure of a piece of equipment that had now been replaced and my service was back to normal - how many other providors would have rung me back? Their staff genuinely do seem to want to provide a good service. -
Hmmmm..........total of 60 reviews, 31 good 29 bad, (don't count the angels and devils, read the words. Lots of the bad reviews have angels for some inexplicable reason!!), so only 50% customer satisfaction. Do you want to buy into that?
