Madasafish broadband
About Madasafish
Madasafish broadband offers great all-round broadband packages which will suit most users, from families to speed demons. All Madasafish Broadband packages come with a free Wireless Kit, speeds up to 8Mb (depending on where you live), and you get some nice extras including webspace and a free domain name.Madasafish also has one of the most user-friendly websites, so the sign-up process is pretty straightforward.
Customer reviews
Show all 38 Madasafish broadband reviews»
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I switched to Madasafish in September 09 after Demon moved their support to India and withdrew from use all their UK HQ phone numbers. MAAF said they'd never move support offshore. I can only get 2Mbps in my location as a maximum and I've had about that from MAAF for several months so have been happy. But two days ago it dropped to 0.13Mbps and it is still awful. Called MAAF support (which used to be great) and got through to India. They made up a load of nonsense about the drop in speed (like "we'll resync your line and it will be back to full speed in 72 hours"). In 24 hours from now they'll have lost another previously happy and loyal customer. -
I've been with Madasafish ever since they took over freenetname.
I've always found the service good with good tech support. In 3 years I can't recall any service down-time. -
I read this comments and most of you people are complaining of the lack of service or thereof. Did any one of you people sit back and realise what a contact centre analyst actually goes trough. Yes it is there job, yes they get paid for it .The end of the day they are human as well . a contact centre agent answers 60 calls on a day. 90 % of these callers are pissed of from the start, screaming out there post codes being unhelpful not wanting to confirm a DPA question, acting totally ignorant when asked simple questions.
Yes I understand that the internet connection maybe down ,but screaming an behaving in a rude manner is not going to resolve the problem. Contact Centre in South Africa and some other countries will provide a much higher level of service then any UK call centre!
That is a proven fact. The reasons are quite simple NO UK person will take the verbal abuse an at the end of it all resolve the problem. Yes as may of guessed I am South African living in the UK , worked in a contact centre for 5 years . So all I am trying to say is treat the guy or girl on the other end of the phone with respect an dignity. You have to speak to ONE so called " Incompetent " Person. They have to speak to 60.
yes I will recommend MAAF anyway. I have put them to the test and they come up first class every time.
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I am pleased to say that Madasafish is the best ISP I have ever come across, their support is world class. Technical Support, you guys rock...I have been with Madasafish for 3 years. When ever I had a problem they were there for me. They explained in the best and most efficient manner possible. I think that they are the best in the world.
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