I've been with Madasafish since they took over Freenetname. Subsequently they effectively became part of Plus Net who in turn are owned by the worst company on the planet i.e. BT. The moment I realised BT were on the scene I knew customer service and all other aspects of Madasafish good reputation would disappear down the filthy toilet that is BT. And so it came to pass the dreadful, hateful entity known as BT wrecked what was once a really good ISP.
Fast forward to the present. My line was 20 mb enabled on the 6th December 2011. Since that day outgoing phone calls cause my ADSL to drop. Of course now being part of BT Madasafish are obliged to be as awkward as they possibly can be and boy have they learn't the BT "jack the customer as much as you possibly can" lesson well. Despite them finally aqgreeing the problem coincided with the enabling of my line they repeatedly asked me to do this then that then this. Finally I was obliged to source another router and of course that too expeienced the same problem! Frankly I am now so sick to death of Madasafish and I will have to calm down for a few days before I arrange for them to organise an engineer to visit my house and sort the problem. Note "visit my house", the problem is at the exchange where funny enough they enabled the line!!!!! So rather than going to where the problem manifested itself they'll inconvenience me when all they actually have to do is visit the effing exchange.
I have now genuinely had enough of Madasafish and will be migrating to ZEN, a move that is long overdue.
I sincerely hope someone from Madasafish reads this honest review and then thrashes it "ticket" support staff who are frankly obtuse. The more people that walk the more it will finally hurt them. Where oh where is that fabled "customer service" certainly not at Madasafish.
Madasafish broadband
About Madasafish
Madasafish broadband offers great all-round broadband packages which will suit most users, from families to speed demons. All Madasafish Broadband packages come with a free Wireless Kit, speeds up to 8Mb (depending on where you live), and you get some nice extras including webspace and a free domain name.Madasafish also has one of the most user-friendly websites, so the sign-up process is pretty straightforward.
Customer reviews
Show all 41 Madasafish broadband reviews»
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Madasfish are a disgrace. I have had problems with slow email since August. Set up alternative emails addresses that download instantly, proving that bypassing their servers cures it; i.e it is at their end. Raised many tickets, hours on the phone and phone bill, rebuilt mail box, changed anti virus endlessly...only for them to admit they KNEW they had a problem at THEIR end all along. (I assume they didnt built a new server just for me!) I finally asked for a mac code today; they tried to keep me on by telling me they were "migrating customers to the new server, that should fix it". I ask if I will migrate today,,or in 6 months time. Reply. "cant tell you that, as we do not even have any idea oursleves how long it will take; there is no date set for completion". I tell them ok, just give me the mac code; I am paying for a service I havent had for 4 months. The reason for this review (I do not bother with such things, as life is full of little glitches)" Madasfish then said "We cant do that unless you pay us £40 for the router we sent last April!!l"! A router they sent to me (I dont collect routers) because they had problems back then! . I ask if I should counter sue them fo r£40 fo rthe appallign ampount of time I wasted tryign to fix a problem that hye KNEW was at their end all along. I think they are a complete and utter disgrace; I have always paif their bills on time ever time, for years, and this is their response when you are forced to lok fo ranother provider. Despicable.
This is virtual blackmail. I shall be sure to advise my considerable mailing list to avoid them like the plague. Over to you Madasafish. -
Can Madasafish really charge a £30 disconnection fee despite my contract having run out over a year ago?
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I switched to Madasafish in September 09 after Demon moved their support to India and withdrew from use all their UK HQ phone numbers. MAAF said they'd never move support offshore. I can only get 2Mbps in my location as a maximum and I've had about that from MAAF for several months so have been happy. But two days ago it dropped to 0.13Mbps and it is still awful. Called MAAF support (which used to be great) and got through to India. They made up a load of nonsense about the drop in speed (like "we'll resync your line and it will be back to full speed in 72 hours"). In 24 hours from now they'll have lost another previously happy and loyal customer.
