Madasafish broadband

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Don't recommend*

  By DaveR 14 Jan 2009 09:35

Madasafish are appalling. Originally I was with Globalnet - which was brilliant - before it was taken over by Madasafish. The service has nosedived in the last 6 months - slow speed, noisy line, zero resolution.

I eventually decided to cancel - to find that there was now a £20 cessation charge that it appears was notified by email to a Globalnet email address (not snail mail) supplied when I took out my Globalnet account. When I asked to speak to a Supervisor to discuss not paying this charge it took 2 1/2 weeks for someone to call me back despite repeated calls. My argument was that they could not expect me to monitor an email account that was just a standard supply with Broadband provision - particulary as my Hotmail account had been used in correspondence with them -to no avail. In the end I just paid up to cancel.

As I type I am on the phone to Madasafish to complain the, despite cancelling last month, they have just taken another months rental off me. Again there is no Supervisor available to talk to me.

Do not touch Madasafish.com with a bargepole.