I phoned them four times yesterday to ask why I had been disconnected.4 different people, 4 different answers. This morning their bod on the phone said 'what would you like me to do about it ? ' Turn it on please. 'Can't be done as it has been disconnected at BT', get my account sorted as you have all my account details 'too late, it has all been done, and it is partly your fault', How ?' 'You should have checked you had a receipt'. 'OK, you have my credit card details, my phone number, my domain names, my email addresses, loads of ways to get in touch, ' Well you should have noticed when your account got suspended', it has never been suspended' ' Well, it should have been.' 'But I was using it till last Friday' , 'Oh, well how would you like me to help - you can change provider if you like, we will not try to stop you', ' I just want something on , today', but it has been disconnected - I shall discuss it with my manager, and if you have anything you would like to discuss, please get in touch - "click" (from their end ).
Ever decreasing circles.
Invective is not allowed on here. That is very frustrating."
Namesco broadband
About Namesco
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Customer reviews
Show all 12 Namesco Broadband reviews»
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I've been with Namesco since 2007. They used to be great but have slowly deteriorated while the competition got better. Technical support is a joke. Telephone - Took me 20 minutes to get through .... and that was only because i pressed # by accident. The options lead to dead ends, apart from billing (surprise?) where I was 8th in queue. The tech support is Offshore at the time of this post. Online/email support - even worse. I'm looking at my support calls and most are closed because 7 days of inactivity. Their inactivity! Very very poor. I'm changing no matter what inconvenience. Really bad.
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I had an e-mail package with namesco and I I have receive an e-mail from them saying that they could not process my card and it was for me to access my control panel on their namesco website to pay for it. Which I did but I could not login; so I have replied to the same e-mail saying that I did not know why the payment was not processed and that wanted to pay for it, but I could not access my control panel as they have asked me to pay for it.
I did not received the reply I wanted and no one there could tell me how to access my control panel to pay for it or another way of paying.
Even though I have being sending them many e-mails every day saying that I wanted to pay for it and how do I do it?.
After +- 10 days they delete my package, and deleting my package they delete all my emails and contracts that I had there for more than 6/7 years. I had very important emails and contact details, my life was there.
I wasn’t a new client that they did not know me.
When I first replied to their first e-mail they should have linked my e-mail to my account so whoever deleted my account would have know/seen that I was trying to pay for it.
If you wanted to buy anything from them, now you know a “little bit” about them.
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I agree with all the positive comments made here: Good technical support, good reliable products.
I use NamesCo for both home and business - at the business (rural location > 1km from exchange) we regularly get 6mb + on our 8mb line. I have used NamesCo (and it's previous incarnations - NDO, Ision, Ndirect etc) for over 15 years. They are consistently reliable and, in most cases, we've had excellent responses from their UK based technical support. In fact the only major problem we had was not with them but BT unplugging our connection at the exchange.
At home iPlayer streaming is usually pretty fast and high quality (even over wireless).
Also - because NamesCo is less used than the "bigger" players there is less of a contention issue.
I never worked out why people expect to have fast speeds when they go for BT or Sky and there neighbours all have the same - by the time contention kicks in then they're down to modem speeds.
Have recently been looking at cost cutting and investigated BT and Sky - however, the avalanche of bad reviews for these two providers has convinced me to stay and pay a bit more and avoid a heart attack trying to deal with bad service from the bigger "couldn't care less" players.
