I had an e-mail package with namesco and I I have receive an e-mail from them saying that they could not process my card and it was for me to access my control panel on their namesco website to pay for it. Which I did but I could not login; so I have replied to the same e-mail saying that I did not know why the payment was not processed and that wanted to pay for it, but I could not access my control panel as they have asked me to pay for it.
I did not received the reply I wanted and no one there could tell me how to access my control panel to pay for it or another way of paying.
Even though I have being sending them many e-mails every day saying that I wanted to pay for it and how do I do it?.
After +- 10 days they delete my package, and deleting my package they delete all my emails and contracts that I had there for more than 6/7 years. I had very important emails and contact details, my life was there.
I wasn’t a new client that they did not know me.
When I first replied to their first e-mail they should have linked my e-mail to my account so whoever deleted my account would have know/seen that I was trying to pay for it.
If you wanted to buy anything from them, now you know a “little bit” about them.
Namesco broadband
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Customer reviews
Show all 10 Namesco Broadband reviews»
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I agree with all the positive comments made here: Good technical support, good reliable products.
I use NamesCo for both home and business - at the business (rural location > 1km from exchange) we regularly get 6mb + on our 8mb line. I have used NamesCo (and it's previous incarnations - NDO, Ision, Ndirect etc) for over 15 years. They are consistently reliable and, in most cases, we've had excellent responses from their UK based technical support. In fact the only major problem we had was not with them but BT unplugging our connection at the exchange.
At home iPlayer streaming is usually pretty fast and high quality (even over wireless).
Also - because NamesCo is less used than the "bigger" players there is less of a contention issue.
I never worked out why people expect to have fast speeds when they go for BT or Sky and there neighbours all have the same - by the time contention kicks in then they're down to modem speeds.
Have recently been looking at cost cutting and investigated BT and Sky - however, the avalanche of bad reviews for these two providers has convinced me to stay and pay a bit more and avoid a heart attack trying to deal with bad service from the bigger "couldn't care less" players. -
I chose this ISP for my elderly technophobic Mother due to the support being UK based. In 2 years She's had trouble-free service and whenever I've had to call their Customer Services they've been helpful, polite and I can understand them.
You get what you pay for. My own ISP is cheaper but I dread anything going wrong as the technical "support" is truly appalling. If Namesco were going to compete on price they'd probably have to outsource many jobs abroad - not good for UK workers and not good for anybody who needs help with a problem. -
Personable, intelligent customer service, among the best I have had from any company. Broadband is fine, albeit that they are reselling the mediocre BT service. My only issue with them was slightly involved email management and rather higher spam levels than I'd have liked - others are better at filtering this out. But they are a decent company.
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