I phoned them four times yesterday to ask why I had been disconnected.4 different people, 4 different answers. This morning their bod on the phone said 'what would you like me to do about it ? ' Turn it on please. 'Can't be done as it has been disconnected at BT', get my account sorted as you have all my account details 'too late, it has all been done, and it is partly your fault', How ?' 'You should have checked you had a receipt'. 'OK, you have my credit card details, my phone number, my domain names, my email addresses, loads of ways to get in touch, ' Well you should have noticed when your account got suspended', it has never been suspended' ' Well, it should have been.' 'But I was using it till last Friday' , 'Oh, well how would you like me to help - you can change provider if you like, we will not try to stop you', ' I just want something on , today', but it has been disconnected - I shall discuss it with my manager, and if you have anything you would like to discuss, please get in touch - "click" (from their end ).
Ever decreasing circles.
Invective is not allowed on here. That is very frustrating."
Namesco Broadband Reviews
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I've been with Namesco since 2007. They used to be great but have slowly deteriorated while the competition got better. Technical support is a joke. Telephone - Took me 20 minutes to get through .... and that was only because i pressed # by accident. The options lead to dead ends, apart from billing (surprise?) where I was 8th in queue. The tech support is Offshore at the time of this post. Online/email support - even worse. I'm looking at my support calls and most are closed because 7 days of inactivity. Their inactivity! Very very poor. I'm changing no matter what inconvenience. Really bad.
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I had an e-mail package with namesco and I I have receive an e-mail from them saying that they could not process my card and it was for me to access my control panel on their namesco website to pay for it. Which I did but I could not login; so I have replied to the same e-mail saying that I did not know why the payment was not processed and that wanted to pay for it, but I could not access my control panel as they have asked me to pay for it.
I did not received the reply I wanted and no one there could tell me how to access my control panel to pay for it or another way of paying.
Even though I have being sending them many e-mails every day saying that I wanted to pay for it and how do I do it?.
After +- 10 days they delete my package, and deleting my package they delete all my emails and contracts that I had there for more than 6/7 years. I had very important emails and contact details, my life was there.
I wasn’t a new client that they did not know me.
When I first replied to their first e-mail they should have linked my e-mail to my account so whoever deleted my account would have know/seen that I was trying to pay for it.
If you wanted to buy anything from them, now you know a “little bit” about them.
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I agree with all the positive comments made here: Good technical support, good reliable products.
I use NamesCo for both home and business - at the business (rural location > 1km from exchange) we regularly get 6mb + on our 8mb line. I have used NamesCo (and it's previous incarnations - NDO, Ision, Ndirect etc) for over 15 years. They are consistently reliable and, in most cases, we've had excellent responses from their UK based technical support. In fact the only major problem we had was not with them but BT unplugging our connection at the exchange.
At home iPlayer streaming is usually pretty fast and high quality (even over wireless).
Also - because NamesCo is less used than the "bigger" players there is less of a contention issue.
I never worked out why people expect to have fast speeds when they go for BT or Sky and there neighbours all have the same - by the time contention kicks in then they're down to modem speeds.
Have recently been looking at cost cutting and investigated BT and Sky - however, the avalanche of bad reviews for these two providers has convinced me to stay and pay a bit more and avoid a heart attack trying to deal with bad service from the bigger "couldn't care less" players. -
I chose this ISP for my elderly technophobic Mother due to the support being UK based. In 2 years She's had trouble-free service and whenever I've had to call their Customer Services they've been helpful, polite and I can understand them.
You get what you pay for. My own ISP is cheaper but I dread anything going wrong as the technical "support" is truly appalling. If Namesco were going to compete on price they'd probably have to outsource many jobs abroad - not good for UK workers and not good for anybody who needs help with a problem. -
Personable, intelligent customer service, among the best I have had from any company. Broadband is fine, albeit that they are reselling the mediocre BT service. My only issue with them was slightly involved email management and rather higher spam levels than I'd have liked - others are better at filtering this out. But they are a decent company.
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Please dont be fooled. I admit that there is a more personel touch, but not all techical staff know what they are doing. I have now had braodband connection problems for over 2 weeks and still no one has fixed the connection. First they tell me I did not have a line fault. Then they tell me my router is not working and now they tell me that they have to down grade to 0.5MB. A very poor service.
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I've been a customer for about 18 months.
Overall I am completely satisfied. The service just works. I use it for gaming and for my wonderful Internet Radio devices. It works, delivers good stable speeds and is reliable.
The support is based in England, and is quite good. They publish normal geographic numbers (I can call these for free) rather than 0870 or 0845 premium.
There is a disadvantage. They cost more. Having been with Nildram after they were taken over with Tiscali I feel it's worth it. -
I have used them for well over two years. The broadband service has been completely reliable,with consistently reasonable speeds. I have no idea how good their helpline is, as I have never had to use it. It just works. Slightly more expensive than some, but well worth it.
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If you look at remarks about other ISP's the ratio of complaints is 99 to 1 compliment, and believe me there are an awful lot of comments made. Then look at this ISP's, now 3 comments and all are VERY positive. Says it all doesn't it.... 100% happiness...
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Fantastic! Have nothing negative to say about this company. You can't go wrong. Highly recommended.
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Easy to deal with, helpline/techline operatives speak English from England, local cost calls and no multiple choices to choose from or crap music. Consistent speed and no cut offs every 10 mins (unlike vermin media). Month contract and yes there is a small penalty if you cancel within a year but fair especially compared to most of the clowns out there. Might be a bit more expensive but get what you pay for folks. All in all recommended highly.
