Nigel, if you have any issues or queries, please do contact send an email to email@example.com.
Bill, I believe that your issue has now been resolved. If it has not, please contact us at the above address.
Helen and Malc, please send your account details to firstname.lastname@example.org so that we can look into this for you.
Unsure about which package to choose? Call our helpline - 0800 4661 043 or we can call you >
- Free evening and weekend calls included
- Free technical support
Best selling Primus broadband deals
- Broadband + PhonePrimus Unlimited Broadband & Calls
- FREE setup + £2/mth*£4 after 6 months
- Includes phone bundle*+ £14.50/mth line rental. Free evening/weekend UK calls
- Offer ends 30 Apr*HALF PRICE for 6 months
Or Call 0800 0360320
Primus offer two tiers of broadband product, the inexpensive Primus Saver with download limits for just a few pounds a month plus line rental, or Primus Unlimited, which is now a truly unlimited broadband service without data usage caps or traffic management. Activation is free and both options include a free wireless router.
I've contacted Primus countless times by email to which I've had no response.
What a terrible company, didn't get a connection for weeks after ordering, then it didn't work so I took time off work for a BT engineer. It worked for a few days then stopped again. I have refused to make any payments and raised a complaint but received no satisfaction. Meanwhile I keep getting bills, and a threat to cut off my service which will be clever of them as I am not receiving any. Their customer service is non-existent and I would recommend anyone reading this to avoid them like the plague, never known anything like it!
I'm a new customer I've contacted Primus countless times by email to which I've had no response, and have rung the helpline that they have never answered, I still can't get on to my email, none of the passwords work, and I have now been locked out of the account. I have been unable to access my bills and yet Primus are happily taking money from my account and I have no idea what services I am being charged for and whether they are correct.