I was with talk talk. I live in central London. The download speed started to drop by half. So I switched to primus. After a couple of months the download speed dropped by half. I checked out my ISP and found that Primus is a front company and reseller for Talk Talk. So in fact I am still getting the same rubbish download speeds from a company I thought I'd left, and in fact turn out to still be with. I reckon I have been conned and misled. You can find out who runs your ISP by simply typing in your ISP number into a search engine.
Primus broadband
Overview
- Free evening and weekend calls included
- Free technical support
Best selling Primus broadband deals
- Broadband + Phone
Primus Max Phone + Broadband
- FREE setup + £8.99/mth
- Includes phone bundle*Free evening/weekend UK calls (+ £12.79 line rental)
- Up to 0Kb max speed
Or Call 0800 036 0320
About Primus
Acquired by New Call Telecom in October 2010, the Primus brand is known for its award-winning budget home phone and broadband products which offer incredibly cheap broadband and line rental.
Primus offer two tiers of broadband product, the inexpensive Primus Saver with download limits for just a few pounds a month plus line rental, or the Primus Max package with unlimited data (fair use limit applies). Activation is free and both options include a free wireless router.
Customer reviews
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Total disaster. This is the cancellation letter I sent them this morning, judge for yourselves:
"This is to notify you that I would like to cancel my broadband installation process. It has now been almost two weeks and I have been given nothing but misleading information. Your customer service stuff is rude and very unhelpful. I have requested several times for my account information to be sent to me over email – nothing happened. I was told my broadband would go active on Friday the 13th, then Monday the 16th - nothing happened. I spent at least 3 hours on the phone with your customer support on Monday the 16th and tried several different routers with no result.
This morning, when i called and requested my activation to be cancelled, I was told by a customer support adviser that I will be liable for the rest of my 18th months contract! When i requested a confirmation from a supervisor, I was told it was impossible and I needed to wait for call back in 3 to 5 days! I was left speechless by the attitude of this customer advisor. I am amazed how you manage to have any customers in the first place with a service like that.
I would also like to emphasise that, despite my repeated requests, there’s been no account information / contract details emailed or sent to me.
As a result of all this, this is the official request to cancel my broadband installation process with immediate effect. I will mail back your router, with a proof of postage, this evening. I would really appreciate if you could send me a confirmation when you receive this.
I have never come across a service provider who cares so little about their customers. The worst customer service ever."
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I would like to warn people to avoid Primus Broadband at all costs. They messed up two installs, Are trying to charge me for those missed appointments when they did not give BT the full correct address in the first place and have suspended my services. In addition they have no technical support whatsoever, Very rude staff and quite frankly they are a shame to the industry. Avoid these con artists, you will be burned.
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I am still using Plusnet b/band but the service is so slow - 2.1mb as seen on the Broadband Checker site. I have been measuring this speed for months and its always very slow. How can they advertise an up to 24mb service when you only ever get 2.1mb ?? Surely an up to 24mb product should actually hit 24mb at least once in order for it to be allowed to be sold or advertised at up to 24mb????? Would you buy a car that only did less than 10% of it advertised speed?????? Why is this allowed???? My PC takes 5 mins to connect to b/band from cold again, very annoying. The router seems to not sync so the pc doesnt connect..... Crap!
