The checks that you had to perform are mandatory. If an engineer is sent out and they find that the issue could have been resolved by performing these checks, you would receive a charge for the call out. We try to ensure that our customers avoid this. If you have any further queries, please contact us at firstname.lastname@example.org
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Primus offer two tiers of broadband product, the inexpensive Primus Saver with download limits for just a few pounds a month plus line rental, or Primus Unlimited, which is now a truly unlimited broadband service without data usage caps or traffic management. Activation is free and both options include a free wireless router.
After having no broadband or phone connection for a week I tried ringing to ask for advise, no luck as the only numbers I can find are for the offices which are closed all weekend. Great help that is! Then today was on hold for 12 minutes (although a free phone number) I gave up as it would cost too much. I then decided to email, to which I had a reply (which didn't offer to ring me direct to save my bill) that stated there is a fault (I had to ask what the fault is) and I was required to do checks myself before they will send an engineer out and if the engineer finds a fault with my equipment I will be charged. Well I'm sorry it's just not good enough. I have only had this for roughly 3 weeks and 1 week ago it stopped working. I will not be recommending these to anyone, quite the opposite!
Nigel, if you have any issues or queries, please do contact send an email to email@example.com.
Bill, I believe that your issue has now been resolved. If it has not, please contact us at the above address.
Helen and Malc, please send your account details to firstname.lastname@example.org so that we can look into this for you.
I've contacted Primus countless times by email to which I've had no response.