My experiences have been the same - this company causes me misery at every turn. Please pay an extra pound and go for a different company, because if anything goes wrong simply for the amouint of time you will spend on the phone trying to fix the problem, you will wish you were paying more for some customer service.
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Acquired by New Call Telecom in October 2010, the Primus brand is known for its award-winning budget home phone and broadband products which offer incredibly cheap broadband and line rental.
Primus offer two tiers of broadband product, the inexpensive Primus Saver with download limits for just a few pounds a month plus line rental, or the Primus Max package with unlimited data (fair use limit applies). Activation is free and both options include a free wireless router.
@ philip grice - their never going to tell anyone their reasoning. Might be giving away too much information. The problem is with any company these days is that they do not think they need to answer questions about their running or justification for what they do.
Myself I have left. I had to call their bluff which in the end I figured it was. I have had a couple of emails regarding a months rental - which I have sent a cheque for, would never give them my card number - and a letter but so far they have been behaved which includes a short telephone conversation where I made a courtesy call telling them I had left.
My account number is 81194199.
I'm still getting letters, texts and emails from you telling me I owe you £140.
Please can you explain WHY your customer service is so bad and what you are doing to resolve this? If there is something you can do to sort this out, why couldn't the people I spent 15 mins on hold waiting to speak to sort it?!
Hi Philip Grice,
I apologise for the problems you have experienced, if you could send me an email to firstname.lastname@example.org with your account details and I can look into this to see if there is anything we can do for you.