The helpdesk are quick to answer the phone and are polite,friendly and helpful.The service is usually good and speed satisfactory at my distance from the exchange.The accounts department seem to be efficient. After 2 years,I had my first problem in December,when the speed went down to 124kb/s on an up to 8Mb/s service.The problem met with sloped shoulders,pointing the blame as mine inhouse.In spite of performing numerous tasks at theirs and BTs request,the blame was still seen as mine.After additional expense on new filters/cable and router,this produced no change.Then a couple of days later the speed started to return to its normal level of 2Mb/s.Original equipment was put back in situ and speed was as expected 2Mb/s.Seems they want to send in a BT engineer to charge you £144 on their say so.The whole system is a joke and no fault of the ISP.TheBT phone cable connected to the house is over 45 years old.Surely,the line rental for that period has paid for that ancient piece of wire to be replaced?It would seem not!
NewNet broadband
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