I was unfortunately with Nildram who are now Opal and my good as a communication company they have to be the worst. They have been charging me for a line another company took over in Aug 2009 and can I get it resloved and get my money back NO WAY and they are still charging me. Word of warn -DONT use OPAL and don't let them charge your credit card you have the devils own time getting it refunded...
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I just remembered another really annoying bit about Nildram - the 1Gb download limit (which they seem to mis-count for months at a time) So the £11.50/month is increased by £2 for every extra 2Gb (or part thereof) and THEN VAT is added. So I end up paying £18-£20/month.
I've been with them for some years, and stuck with it because they pushed BT to open up ADSL in this area, so it was just loyalty.
I think I've paid the debt now. When Tiscali took them over the network became much bigger and reliability dropped off, and yes - the service is dreadful. The only way to contact them is via email - their web site never seems to record my attempts to talk to them. So I'm on the lookout for a new ISP, but in this area, BT wholesale is the monopoly supplier, so I might as well deal with them, even though their service can be appalling as well.
As a long term business user I would not recomend these people.
Recent contact with their support team led me to the following conclusions.
They can be very demeaning when dealing with non-technical people. In addition they seem to have no escallation proceedure for compliants. ie If you ask for someone in authority it will not happen.
They seem to have no control over their supplier in the UK (guess who) and will happily push blame onto them. It makes one believe it is perhaps better to deal directly with the supplier. To add to this if you are experiencing a problem from the moment you dial the help line (with the usual long wait between press for whoever you are charged at high rate.